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Recommended
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Marketing and Advertising, 1-10 employees
Used daily for 6-12 months
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I would stay away. In the span of 1 month, I initially reported 4 bugs, only to have 2 bugs fixed, and I ended up with a whole new set of 5 bugs. All while wasting 30+ hours QA'ing the product for them because they don't know how to integrate with Stripe properly. The reviews on G2, Capterra, and Appsumo must be sponsored because there's no way I'm the only person who integrated Stripe with Deskera and I'm the only one with tech glitches. 3 business owners contacted me asking why I'm sending duplicate invoices. Kudos to the Deskera team for adding Stripe integration WITHOUT testing and WITHOUT performing QA.
Nothing was positive about this experience for 4 months.
It's been 1 month since my original request to have fixes to something so simple, and more importantly, REASONABLE. (1) Email invoices directly from Deskera app (2) Add a payment link in the body of the email. (3) Add a payment link to the attached invoice. (4) Add payment details to their Integrated "Stripe Express" Dashboard. For bug (4), imagine as a business owner receiving 20 payments and none...
Đỗ H.
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
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This is exactly the business management software that I have been searching for a long time. I am a marketing agency with a lot of clients and in the past we had to manually manage it through Excel, although the market has a lot of management software and it is cumbersome because each tool stands separately. Only Deskera could do the package and turn around so easily. The road map is very promising right now and I see them actively taking care of their customers. Just need to improve the performance a little in the dashboard to make it work faster. Also there is nothing to blame. In addition, the price is very good, even a LTD but with what Deskera offers I think this is the next unicorn in the business software segment like CRM and ERP
I love the way the app manages companies and departments under one account. As a general manager I can easily view reports from accountants (daily receipts and payments, import and export invoices), reports from CRM about leads and deals gathered from sales staff, in addition, also manageable for payroll, timekeeping and travel reimbursement. All can be viewed in a single dashboard report. Very fast and convenient. Their mobile app is very intuitive and easy to use, able to create deals and browse permission applications on the go. Mobile apps are the one I appreciate most at Deskera, but in terms of features like Book, it's a bit confusing to start but they have quite a full Docs, me and my accountant are still working on and applying it. into your business.
In general, the basic features compared to other softwares on the market they are already complete. I would like to integrate more local banks to accommodate more tax patterns in different countries. Desktop application will be a little difficult to grasp initial usage, and it works a bit heavy, just improve its performance, add automatic integrations like Zapier, Pabbly Connect to be able to connect with other other marketing software.
Proinsias M.
Design, self-employed
Used weekly for less than 6 months
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I am pretty OK with software packages, but it was really easy to setup and configure. And I like the ability to customise the Quotes and Invoices. The UI and the UX is very good, and I do not feel myself using the word "Clunky"/. Also, the colours are nice and make me feel happy, even if I am doing boring stuff like accounts.
Hi, I only really got this for the invoicing system. I am a sole trader. I had been using Wave and they and now just focusing on the US and Canada Market. Deskera came at the right time. For me it is the Quotations and the invoicing and the accounting. That alone to me is worth the cost. And I can also give access to my accountant if they need to validate my returns. I also have a Sales and Purchasing...
I am missing a Client Portal but I am sure that will come in time. But that is something that I can manage on my wordpress site. Also, the EU GDPR compliance is nearly there, and I am sure that will happen in due course. I was listening to a seminar online and I am happy to know that they are nearly there.
Alban T.
Computer Networking, 11-50 employees
Used daily for less than 6 months
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My main issue of the past 2 years was to use an invoicing system and a separate bank reconciliation system because none other did support my bank. Another issue I had was providing a convenient way for external consultants to fill their timesheets and expenses. Deskera solves this and brings tons of other features on the table.
I've struggled to find a full-featured SaaS that would interface with my bank. Only Xero did, all the others didn't support it. Until Deskera, that is. As Xero's bills and invoice system is rather cumbersome, I used something else for invoicing and had to manually match payments to invoices, which was taking me hours every month. Now everything is integrated, and I have a whole bunch of other features (HR, Inventory management, CRM...) for a complete solution. I just love it. Plus, it has an auto-import function from Xero, so the transition was much easier than I thought. Oh, and as a cherry on the cake, the support team is great and reactive.
As it's a very feature-full solution, it can be overwhelming at times. It's not just fire and forget, you do have some configuration to do, which honestly can be a bit complicated if you're not used to this kind of software. And if you're migrating from solutions others than Xero or QuickBooks you might need some support.
Rangel M.
Design, 1-10 employees
Used daily for less than 6 months
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I was simply an accounting software guy at the time. Prepared to sign up for Quickbooks. I was surprised to see that everything looked pleasantly clean and nice while onboarding. The good surprise was to see Deskera's other characteristics and additional modules such as the webpage builder. It has also an email templates for email campaigns to make the suite of application a must have package. The technical support is beyond anything else I’ve experienced, including a very supportive Facebook group that doesn't give me the feeling that after the sale is done, it's going anywhere. This makes me feel better about my acquisition.
1. Outstanding support 2. Easy to use interface 3. Feature rich mobile application 4. Regular improvements and hot fix 5. Pleasing UI 6. All solutions required for a small and medium size business to operate is included in the suite of applications. 7. Pricing
I would love to see contract management and digital signatures plus more store integrations, but these are on the roadmap and next year it seems they will be available. Some additional improvements to strengthen the UI/UI by minimizing navigation clicks and page transitions can be implemented.
Michael C.
Information Technology and Services, 1-10 employees
Used other for less than 6 months
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As the founder of a creative agency, we spend a lot of our time researching suitable software for our clients. Deskera surprised us pleasantly in that it's a potentially complete solution for our eCommerce clients based in the UK and EU, pending compliance. We normally use a mix of ShipStation, accounting software, HR software and so on but with Deskera seeing everything is in one place, we're looking at recommending it as a one-stop-all-in-one solution for our clients. We're very much looking forward for most of the pain points for UK/EU adoption to be addressed by Q1 2021.
I liked that each app (Books, Sales/CRM and HR) launches on their own subdomain for clear focus and purpose. If they all were in a single location it would have been a very cluttered experience. Each app has more features that you would expect. I really liked that you could start out in Deskera and as you grow, even to a really large size, you wouldn't need to look for a more powerful solution as you can remain within Deskera and keep growing inside of it. This is because it covers all the basic needs of a small business, but also covers the needs of a fast-growing enterprise, providing a secure growth pathway for your business.
The fact that they only just launched for the Western markets meant that they weren't fully compliant for most countries in the UK and Europe but they have quickly addressed this by doubling down on compliance for each country based on priority. I've been impressed with compliance uptake. The other thing I didn't like was the lack of mail tracking integrations for UK or European mail services, there wasn't any indication of when they will get added. It looks as though some of UK/EU users might have to externalise mail tracking outside of Deskera for the foreseeable future.
Keshav M.
Management Consulting, 1-10 employees
Used daily for less than 6 months
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I have been using Zoho books for more than 2 years now and was very scared to switch. I on a trial used deskera for almost a month and the learning curve have been awesome. I was so happy that I immediately purchased a code and also considering to upgrade it even. This tool has a huge potential and I am still enjoying that [SENSITIVE CONTENT HIDDEN] are active and ready to support. I purchased it for a manufacturing business and am really loving the option and features it has. I have full faith that this product will be my one-stop solution for accounting & HR needs (payroll for now). I wish that this product reach its full potential and we also grow with it.
1) easy to use 2) Faster learning curve 3) Awesome community 4) phenomenal customer support 5) equipped with modern marketing and management techniques including automation. 6) ERP features are amazing 7) Best mobile app to use and access data.
There is hardly any con as company resolves the issues so fast that it's not a con. every business has different need and software is so versatile that I adopt most of them, If few are left, then it could be a con, but team listens and finds a solution very fast.
Chua L.
Apparel & Fashion, 1-10 employees
Used daily for less than 6 months
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Deskera All-In-One has been a wonderful investment I've made to ease my life. The time and cost-savings that Deskera will provide to SMEs and large companies alike would be tremendous. I highly recommend using Deskera!
The UI is straightforward which allows people I invite onto the platform not to be confused. Deskera is really simple to use with detailed documentation and has responsive support when needed. It is truly a set once and forget platform that already has, and will continue to make my life easier with regards to customer relationship management, accounting and employee payroll management. I am also in love with the expense reporting feature which comes in handy for financial reports.
So far nothing. Although Deskera is a revamped product under development, the team behind is very responsive and helpful.
Bei T.
Marketing and Advertising, 1-10 employees
Used other for less than 6 months
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I hope that it'll replace a number of apps such as Waveapp, Salesflare, Nusii, and GetGist. Here's what I think: (1) I must say I'm liking the marketing portion. Though I'm on GetGist, I hope I can somehow integrate this in future, or perhaps if Deskera makes it good enough, I'll just transfer my entire email marketing over. Right now, I like that it has a few simple templates already. (2) Salesflare...
I hope that it will implement the Proposals/Digital signature function soon, as I'm still using a separate app for this.
🙂 Oliver M.
Design, self-employed
Used daily for less than 6 months
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As someone who has tried and failed to use Clientjoy (vastly unready for even AppSumo) and Agiled app (great but has major limitations such as unique emails for each lead 🤷♂️) I was warmly surprised when I bought and tried Deskera Their mobile app is something else. Amazingly useful for such an expansive solution. Also, watching the Deskera webinar was like watching a polished keynote speech at times. They know what they’re doing. It feels like I finally have a working CRM, Sales pipeline and finance all in one solution.
Ease of use. Polished product. Not rushed. Ready for market. The teams support and drive.
Focus on selling products is unusable for me as a web designer but I just don’t touch that stuff.
VINOD V.
Design, 1-10 employees
Used daily for 2+ years
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Deskera is a solid choice for small and medium-sized businesses looking for an affordable, easy-to-use ERP solution. However, for businesses with highly specific needs or those looking for more advanced ERP functionalities, other alternatives may be more suitable.
User-Friendly Interface: Deskera is known for its intuitive, easy-to-navigate UI, which makes it accessible to non-technical users.
Customer Support: Some users report delays or challenges in accessing timely customer support.
Robert M.
Nonprofit Organization Management, self-employed
Used weekly for less than 6 months
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They are a responsive with support and offer helpful weekly updates/overviews on their FB channel. I'm happy with the purchase and look forward to their planned features. I've worked with Oracle, Epicor and Quickbook systems and they are not as robust but are making good progress. I'm pleased for my basic needs but you should review their product in detail to determine if it offers everything you need now or in the near future.
I'm using Deskera primarily for sales, accounting and starting to setup the payroll. My business provides educational training for sale and also processes donations. I like the simplicity of the interface and the broad number of features. I've used QuickBooks for years and this product does not match their features, but does address the core features I need.
The objective of Deskera is to offer a multi-national platform that works in multiple companies. Their US company features are fairly complete so check it out first. Their approach to must functionality is to support the basics so if you need in-depth features or customizations this won't be the package for you.
Michael S.
Computer Software, self-employed
Used daily for less than 6 months
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Overall a positive experience, with a few unpolished edges but also with constant and rapid improvements and new features!
The software is full-featured and priced well when compared to older alternatives. The team at Deskera is very responsive, and the weekly video conferences are a revelation when compared to other stodgy alternative accounting software offerings.
Chat support appears to be in a country other than USA, which is fine, but occasionally chat will be unavailable during US business hours. The terminology/prompts on many screens are somewhat difficult to decipher, even for someone with accounting software experience. Although this may again be due to being in the US and having software that was created elsewhere. Many times I completely do not understand...
John P.
Internet, 1-10 employees
Used daily for less than 6 months
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This Has So Much Potential to revolutionize my business I was looking for a software that could handle my business' accounting which was a huge thing that we wanted to improve this year and decided to take it for a test drive. When I saw what was really here and the huge potential with pipeline, CRM and helpdesk I was completely sold. In fact, I liked it so much I bought it for a second business we run and persuaded a friend to try Deskera as well. Thanks Deskera. This has so much potential I know it is going to revolutionize our businesses in 2021.
I mostly liked the fact that Deskera had a help desk and included so many additional added features such as help desk, Pipeline and CRM to name a few. Not only can we do our accounting but this purchase will save us money because we can eliminate other software that Deskera will replace. Also support has been amazing to work with. Everything is very well thought out and we were amazed at how much we can do with just this one software.
It's a new software so going through some growing pains, and was told by support that there was an issue with setting start date. Thankfully they did that before we set up so we just decided to set start date for 1/1/2021.
Philippe C.
Publishing, 1-10 employees
Used daily for 1-2 years
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At first it was a little confusing from a desktop app to a web based app but it’s great. I would like to change language inside my way. Not their way. The translation is nonsense.
Mostly I use it for invoicing, accounting and CRM. Payrolls are too complicated for it on my country. It’s a pleasure to work with it. Easy to set up the products, the suppliers, customers and to customize yours invoices and quote. Great value.
Not much : I will love to see a portal for customers like Agiled.app does. Translation in French is a joke.
Tae Y.
Information Technology and Services, 1-10 employees
Used daily for less than 6 months
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It covers distinct separate phases of my company and allows for the combining of different paid services. I look to continue saving on monthly expenses by having an effective and budget friendly solution.
I love that the developer of the software is listening to the users inside their Facebook private group and implementing the suggestions and changes. Any issues that arise are handled and provided with constant updates. New features and integrations are being deployed frequently, adding value to the purchase. The features and rich enough for my purposes and provides a tremendous value for my company.
While the software is not complex, making the transitions from decades of Quickbooks is time-consuming. I wish there was a way to import all my data and make the process a bit quicker and smoother. (Unless I overlooked this option somehow)
Ryan W.
Marketing and Advertising, self-employed
Used daily for less than 6 months
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I've long been searching for a replacement for QuickBooks. Even my Intuit certified accounted loathes QuickBooks. Deskera Books has an easier interface and does everything I need it to do for invoicing and balancing my bank ledgers.
None so far. It does everything I need from an accounting standpoint.
Ameya A.
Education Management, 1-10 employees
Used daily for less than 6 months
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Overall the experience is good so far.
Hi, I have been looking for a software for our oganization that can manage customer support, invoicing and other regular tasks. We were using Zoho for quite sometime and later the cost got unaffordable. When I discovered Deskera, it solved most problems. It is easy to use, affordable. The best thing is that is is compatible to Indian GST. I have tried many tools before switching from Zoho but...
It was a little tough to switch from other product but may be that is involved in all transitions.
Jo-Anne C.
Information Technology and Services, self-employed
Used daily for less than 6 months
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Fantastic. The team from Deskera are really involved in the community, open to suggestions, and helping their members on a use case basis.
I loved the inclusions in Deskera, the fact I don't need to run and maintain and sync multiple software platforms, let alone the ongoing monthly costs of each. I am in the process of migrating over my data from Xero, and I am excited to see what we can achieve with this streamlining.
Australian GST / Tax compliance is not here yet.... but its coming. Q4 2020!! :D
Kenton M.
Construction, 1-10 employees
Used daily for less than 6 months
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My overall experience so far has been great. At first, I was not overly pleased with the software due to little things I encountered, but those things have all been fixed already (they were fixed within a day or two of me bringing it to their attention). I really like being able to use one tool for so many different things. Currently with my other business I have multiple programs for invoicing, accounting, payroll, sales/CRM, and HR, but with Deskera it's all in one. I never could have imagined how convenient that would be.
Aside from beautiful UI in both the desktop software and the mobile app, I would have to say their support team. That's not to take away from the product, it's great and constantly getting better, but their support is fast and responsive.
This iteration of the product is still young, so at the time of writing this review, there is still work to be done. You many encounter a snag here or there, but they are ready and waiting to solve any problem you throw at them.
Alexander M.
Computer Software, 1-10 employees
Used weekly for less than 6 months
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Customer satisfaction 100%. UI 100%. Bank reconciliation for my accounts (Xero didn't have my banks) 1000%!!! Really happy :)
Its all integrated! This really has the ability to provide a fully inclusive platform for startups. Additionally, the Appsumo pricing was an enormous help however I've seen the regular pricing and charging for admins only is the first of its kind. Really showing its priorities for startups.
The CRM isn't quite fully featured and for now I will stick with CompanyHub. Heaps in the roadmap though so we will regularly evaluate the situation.
Joseph L.
Marketing and Advertising, 1-10 employees
Used daily for less than 6 months
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I've purchased and been playing with Deskera frequently for over a week. Deskera is a potentially fantastic all-in-one solution for small (possibly medium) businesses, but it is still very much in its infancy and is missing some basic functionality and seamless integration between modules. The Deskera team, thus far, has been incredibly responsive on all fronts (with one small annoying exception) - from management to programming to support and back. If Deskera pauses, focuses on deeply enhancing what it already has, then starts adding more modules/functionality, this will be the best all-in-one SMB software on the market.
The UI/UX and basic feature set are very good. In addition and with one minor exception, their management, programmers, and support staff have been incredibly responsive
I hate to list these as cons as the software is in its infancy, but there are some outstanding glaring weaknesses: 1. Chart of Accounts - No prefix (brand or division) or sub accounts (cost centers). 2. Very basic financial statements and no financial statement builder. 3. Does not support cash accounting but is aimed at small business. Yes, that one is a real head scratcher. 4. Modules are not tightly and seamlessly integrated 5. Current modules need refined and more depth in features before new modules are created. Please keep in mind that all of my major issues are either being addressed or will be addressed (on their roadmap) by Deskera.
Jill S.
E-Learning, 1-10 employees
Used weekly for less than 6 months
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I'm still in the early stages but so far I'm happy with the ease of use to move my data over from QuickBooks and to get things functioning in the accounting portion of Deskera. Things are proceeding well and I'm happy about that. I'm sure I'll run into a few limitations but I have that with Quickbooks so it's not a deal-breaker. Further, I expect (and hope) Deskera will only improve upon their software in years to come.
I like the price point and the robust features it offers. The program is intuitive to use (for accounting software) I like the integration of email, sales CRM, and HR/employee tools
It's never fun to switch accounting software for me but I'm doing it so is this really a con? :) One of my banks does not connect with this software (but I'm hopeful it will one day).
Tiago B.
Information Services, 1-10 employees
Used daily for less than 6 months
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Abandonamos better proposals, zendesk, whmcs e putler por um só app.
Tem a opção de toda a gestão da empresa num aplicativo só e aplicativo mobile. A opção de ter campos adicionais ajuda bastante quando temos regras específicas como é o nosso caso. De resto, faça uma avaliação e tire suas próprias conclusões.
Tradução para o português ainda não existe (novembro, 2020)
Showing original review in Portuguese. See translation
Arpad S.
Design, self-employed
Used weekly for less than 6 months
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Our previous accounting app is no longer available outside of Canada and US, so I was forced to look for alternatives. I tested more tools and Deskera came out on top based on my business' needs.
Deskera conveniently splits its interface into different "standalone apps", so when you want to create an invoice (Deskera Books) you won't be bothered with all the lead management (Deskera Sales) related interface elements. Segmenting the UI based on use case is a great way to keep the app clean and easy to use. You'll find all the features you need to create the perfect invoices, manage your clients and even more (There's Deskera People for HR managers, which I do not use). One particular feature that I really like is the payment gateway integration, that you can add directly to your invoices.
I don't think any feature is missing. I would like an option to gracefully degrade the available tools in each section of the app. Ie. for a small design agency, I do not require shipping related information on the invoices (it's all digital). Also it would be nice to have a more flexible templating system for the invoices. Right now it uses a docx, but a pdf option would be nice, which has better design possibilities.