Despatch Cloud Reviews

Wed based so no server needed and once familiar with the product navigation is rather easy

A bit difficult to set up initially, however I am not very computer literate so if I can do it then anyone can with some help

The Shopify - DHL UK (Ship) integration is going to save us a lot of time

I found the integration progress somehow misleading but after a couple of interactions with Despatch Cloud's support, I managed to sort things out.

Very friendly employees Very helpful and understanding of business needs and requirements Very flexible Systems are very easy to use and very intuitive compared to other market leading products

Don't really have anything negative to say

Order management and inventory was a massive advantage to what we were using before

There are still a lot of improvements, but they are coming along

Despatch Cloud is easy to use and intuitive for new users. There are lots of features within the software and updates are regularly implemented on the system.

When we first started using Despatch Cloud there were occasional issues with the speed of the software, but this has come on significantly in recent months. There are a couple of features that are a little clunky, but the developers are open to feedback and suggestions for improvement.

The order processing system is very good, enabling efficiencies in our warehouse

Time lags between our front end system and Despatch Cloud in terms of order transfer and stock management

I like the selection of integrations available this is a selling point.

The ticketing system could be simplified.

The system is really easy to use and very user friendly. The onboarding call was very easy but thorough and the team are always on hand to answer any queries we have and these queries are addressed and rectified so fast! Really happy with the system and support available and a big thanks to [sensitive content hidden] for all the help.

Dont really have anything I can say is reall wrong with the system.

A great company with a skilled and supportive team, along with an outstanding product that offers extensive services and a wide range of integrations.

Utilising only a limited portion of their product offering, maybe showcasing other services or periodically provide a review of current usage would be beneficial.

Easy to use, quick to use, rarely issues with it going down, when it has happened it is rectified quickly

communcation with an account manager is not always quick.

We have had a really easy time getting custom work finished, and with the public API, it makes it super easy to do custom functions. Recently, we needed a new courier integration, and I worked closely with [sensitive content hidden] to get it completed. It was all completely pain-free to work with the team at DC.

There are a few limitations with the system from our perspective, but as we are not a traditional warehouse, this was bound to happen. We have managed to find workarounds for these issues by using the public API, and we are using the base functionality to its strengths.

Setting up the shipping rules and changing to new couriers has never been easier

In our current system, I would look to integrate dimensional scales so that the packer could put their parcel onto the scales and DC would get exact measurements to pass onto the couriers.

We were able to arrange custom features with them to work better with our pre-existing systems.

The occasional frustrating bug can be a pain.

One of the standout features is the impressive range of APIs, particularly for Channels, Shipping, and Billing. These APIs are not only speedy but also highly customizable, adapting to my unique requirements. What I find truly beneficial is the self-serve capability. Unlike other platforms, I can easily access pertinent logs and swiftly implement changes without relying on constant support assistance. This independence has saved me time and effort.

There have been moments when the support response time has been a bit sluggish. However, it's worth noting that there has been noticeable improvement in this aspect recently. While delays can be frustrating, the silver lining is that the support team does comprehend the issues well and provides meaningful assistance.

Ease of use and simplicity. Plenty of carriers to choose from

Tricky to set up to start with unless you have experience.

Easy to use, great system. Always updated for new shipping partners and selling platforms. API always the latest versions.

Sometimes hard to contact for updates.

Despatch Cloud gives me the ability to add many channels and couriers around my own piece of software giving me a huge advantage against my competitors.

The channels api was a lot trickier to setup than the shipping api which was really easy. If they could make that easier to understand it would make it more accessible but its a very powerful API.

The APIs of Channels, Shipping and Billing are fast, configurable and ever evolving. Unlike the competition you can self serve and do things really quickly, access relevant logs and make changed on the fly. When it comes to the APIs I never need to contact DC.

Support is sometimes slow to react but when they do they understand what I want and I get a response from the expert team and this has been getting better and better recently.

We were previously using Cloud Commerce Pro, after years of false promises, countless bugs causing major disruption to our business and price increases we decided to leave after discovering Despatch Cloud. We were assigned a helpful customer onboarding supervisor who guided us through the entire process. Obviously there was a large input from us at this stage but DC also put in a lot of work to help...

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There was a few issues with the onboarding early on. We were able to speak to a manager, voice our concerns and a solution was found quickly, if anything a positive.