Dispatch Features

Dispatch

Field service software & dispatch for technicians

4.25/5 (32 reviews)

Dispatch Feature Summary

  • Scheduling
  • Instantly send notifications
  • Real-time status alerts
  • Get directions
  • Real-time location of field workers
  • Communication
  • Keep notes, images, documents
  • Time and travel information for each job
  • Billing and payments
  • Email estimates and invoices
  • Credit card processing
  • Keep track of cash and check payments
  • Third party integrations
  • Job management
  • Flexibility
  • Record keeping
  • Location tracking
  • Instant messaging
  • Status updates
  • Availability
  • Customer feedback
  • Billing and invoicing
  • Contract management
  • Customer database
  • Job tracking
  • Mobile access
  • Routing
  • Self service portal
  • Service history tracking
  • Technician management
  • Work order management

Competitor Feature Comparison

Automatic Notifications
Availability Management
Billing & Invoicing
Business Analysis
Calendar Management
Contract Drafting
Contractor Management
Cost Estimating
Credit Card Integration
Credit Card Processing
Customer Database
Customizable Reporting
Document Storage
Electronic Payments
Electronic Signature Capture
Employee Self Service
Estimating
Feedback Collection
Financial Analysis
History Tracking
Instant Messaging
Job Costing
Job Management
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile Integration
Monitoring
Project Estimating
Project Notes
Quote Management
Real Time Updates
Receiving
Status Reporting
Status Tracking
Surveys & Feedback
Task Scheduling
Third Party Integration
Travel Management
Work History
Work Order Management
Workflow Management
Learn moreCompare App
Automatic Notifications
Availability Management
Billing & Invoicing
Business Analysis
Calendar Management
Contract Drafting
Contractor Management
Cost Estimating
Credit Card Integration
Credit Card Processing
Customer Database
Customizable Reporting
Document Storage
Electronic Payments
Electronic Signature Capture
Employee Self Service
Estimating
Feedback Collection
Financial Analysis
History Tracking
Instant Messaging
Job Costing
Job Management
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile Integration
Monitoring
Project Estimating
Project Notes
Quote Management
Real Time Updates
Receiving
Status Reporting
Status Tracking
Surveys & Feedback
Task Scheduling
Third Party Integration
Travel Management
Work History
Work Order Management
Workflow Management
Learn moreCompare App
Automatic Notifications
Availability Management
Billing & Invoicing
Business Analysis
Calendar Management
Contract Drafting
Contractor Management
Cost Estimating
Credit Card Integration
Credit Card Processing
Customer Database
Customizable Reporting
Document Storage
Electronic Payments
Electronic Signature Capture
Employee Self Service
Estimating
Feedback Collection
Financial Analysis
History Tracking
Instant Messaging
Job Costing
Job Management
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile Integration
Monitoring
Project Estimating
Project Notes
Quote Management
Real Time Updates
Receiving
Status Reporting
Status Tracking
Surveys & Feedback
Task Scheduling
Third Party Integration
Travel Management
Work History
Work Order Management
Workflow Management
Learn moreCompare App

Dispatch Feature Reviews

25 reviewers had the following to say about Dispatch's features:

Glenn Moore

Frees up admin time

2019-12-20

It has helped us a lot with day to day management of our teams.

Pros

We can track teams throughout the day and dispatch uploads necessary data to our computer to expedite closing out workorders.

Cons

Would like to be able to offer customers an arrival window in their service alert that comes in the day before.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Becky Thomas

Dispatch review

2019-08-23

How much easier it is to keep track of our jobs and what it happening with them.

Pros

I like how easy it is to use, how quick you can learn how to use it.

Cons

The limited amount of reports that you can print.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
CARLA MOHLKE

Best Tool on the Market

2019-12-06

We are able to run a much smoother business and get things done much faster from the field to the office, allowing parts to be ordered immediately and the customer is kept in the loop resulting in happier techs, office and customers

Pros

Keeps our techs informed as well as our dispatch in real time. Jobs are completed faster and billed out immediately and everyone is in the know

Cons

sometimes it fails to download pictures of the job resulting in having to go back to get model and serial numbers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marz Mechanical

We switched from another dispatch system to Dispatch Me and love it!

2017-12-20

It is easier to manage and everyone is able to use this system.

Pros

Tracking our technicians was a great feature for me and the office staff.

Cons

Also the mobile app doesn't have the ability to edit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lacy Hoeft

Not a fan

2019-10-03

we only used it for a year because it was not a good for us and was hard to use

Pros

The only think i like about the software was that is imported dispatched form our warranty company automatically

Cons

I didn't feel that it was usually friendly it was hard to ad notes and navitage around it . not as easy to use as others

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Marie Davis

Great customer support, easy to use, very happy with the product!

2017-12-18

All my home warranty jobs in one place, easy to use, fabulous customer service!

Pros

Started using dispatch Me a few months ago and it has streamlined my process with home warranty companies and made it easier for me to track all my jobs.

Cons

I would like to complete billing with the home warranties through this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren Robin

Review

2020-03-19

Great

Pros

The tracking feature that customers can see where tech is

Cons

It’s complicated to learn how to add job information

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paige Michnal

This software has DRAMATICALLY transformed our business operations!!

2018-03-07

All our customer info is harbored for easy access and to reference back when we run into issues or questions!

Pros

Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

Cons

It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Micah Rice

Great platform

2017-12-20

Pros

Keeping up with my day to day appointments is an absolute must. Dispatch helps accomplish this for me.

Cons

There is some functionality that is not available for mobile. Screen rotation is not available at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dee Gemme

Dispatchers Dream

2019-12-10

Easy to keep track of who is missing notes / work orders

Pros

Easy to track technicians Easy to schedule jobs and check the history of work done at clients Pictures can be uploaded Maps are great to be able to schedule jobs in the same area if a tech is close by Clients love being notified when the technician is on his / her way

Cons

More information could be sent to technicians when a job is assigned (Address / Type of job) Reminders 10-15 minutes before the job is scheduled would be great Monthly overview would be great to have

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Richard

Excellent User Experience

2015-07-17

Dispatch is a growing company; every time I look in the app there is a great new feature that helps me manage my work.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David Gilliam

Great app

2019-08-24

Great experience using dispatch

Pros

Ease of use notify customer of progress before and after service call

Cons

Has connection issues from time to time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley Cox

I work with this software daily to schedule clients.

2018-01-10

Pros

I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.

Cons

This creates issues when your workers rely heavily on this software to keep them on track and on time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Phil Nusz

Dispatch Review

2020-02-26

Very frustrating. Very poor customer service. The do not reply to complaints. They do not return calls and they do not call when they say someone will call us.

Pros

It works with home warranties which the home warranty companies we work with required us to use this software

Cons

Its to easy to accidentally delete an invoice. Picture quality is horrible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Electrical/Electronic Manufacturing company, 51-200 employees)

Needs improvement

2019-01-15

I used this software for a couple months and it needs a lot of help

Pros

Clean graphics, readable. The storage space seems very nice.

Cons

Repetitive information, glitches with the chat. Missing history

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Services company, 1-10 employees)

Horrible!

2019-04-15

We were happy to quit using Dispatch. It didn't suit our needs at all.

Pros

If it had worked properly, I might have something nice to say. But it just never worked properly.

Cons

Crashing, no integration, customer service never helpful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Wayne Colletti

great when it works

2020-05-20

when it works its great but it breaks down to much i cant continue to run my business this way

Pros

its easy to use , a few reps are great to work with

Cons

customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Allen

Useful for small business and large business alike

2020-03-27

I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.

Pros

The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails.

Cons

Now recently, the changes have been very subtle and easy to adjust to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandice Parish

Very easy to use

2017-12-18

Being a able to schedule work and personal apt and being able to text the customer their apt time throught the software and make notes and just the overall set up is easy to navigate!

Pros

It covers ALL the bases a company needs to function. We are more than pleased with this software. Keep up the great work. They have thought of everything and even made some new features on it to make it even better!!! love it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Keller

Garage Door Company

2020-03-19

The process of editing estimates and invoices once marked Won.

Pros

Quick setup. The service tech’s were able to puck it up quickly.

Cons

I would like the review process to go straight to Social Media, Google, yelp, or to a platform where other consumers can read the reviews. Most customers will not select or take the extra step to forward the review onto the major platforms. Seeing the reviews are nice, but it really is not beneficial unless customers can read them.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Price per month excessive for 'subscription features-Customer Set Up Quirky

2017-03-21

Pros

En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way.

Cons

So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: GetApp
Helpful?   Yes   No
Read more
Saleena Pulliam

Reviews for Dispatch

2019-08-23

Pros

Easy to use and navigate.

Cons

There is not much i dont like about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim Strong

Merry Maids Tempe

2019-10-15

Communication with customers is a lot faster. Most customers are at work and can't talk on the phone but they can reply to a text or email.

Pros

Quick and easy to use.

Cons

houses are not always in order. They do have a number next to them now but sometimes duplicated if moved a house from another team, so we have to hand write a note to the team to correct the order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
TROY AMOS

Great Service

2019-07-09

Pros

Very easy and efficient to use.

Cons

I really cant say . I love it. its so much better than my other one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sanjay Patange

User Friendly Software

2019-10-15

Pros

Easy to train on thios software to new hire .

Cons

It needs more options for HVAC industry. Like Maintenance Agreement Sales etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more