Dispatch Features

Dispatch

Field service software & dispatch for technicians

4.33/5 (12 reviews)

Dispatch Feature Summary

  • Scheduling
  • Instantly send notifications
  • Real-time status alerts
  • Get directions
  • Real-time location of field workers
  • Communication
  • Keep notes, images, documents
  • Time and travel information for each job
  • Billing and payments
  • Email estimates and invoices
  • Credit card processing
  • Keep track of cash and check payments
  • Third party integrations
  • Job management
  • Flexibility
  • Record keeping
  • Location tracking
  • Instant messaging
  • Status updates
  • Availability
  • Customer feedback
  • Billing and invoicing
  • Contract management
  • Customer database
  • Job tracking
  • Mobile access
  • Routing
  • Self service portal
  • Service history tracking
  • Technician management
  • Work order management

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (395 other apps)
Activity Dashboard (277 other apps)
Activity Tracking (171 other apps)
Audit Trail (152 other apps)
Auditing (234 other apps)
Automatic Notifications (285 other apps)
Compliance Management (175 other apps)
Custom Fields (163 other apps)
Customizable Reporting (222 other apps)
Data Import/Export (222 other apps)
Document Storage (169 other apps)
Inventory Management (186 other apps)
Inventory Tracking (183 other apps)
Invoice Management (164 other apps)
Monitoring (173 other apps)
Multi-Location (155 other apps)
Real Time Data (196 other apps)
Reporting & Statistics (191 other apps)
Third Party Integration (194 other apps)
Workflow Management (191 other apps)

Competitor Feature Comparison

Dispatch Feature Reviews

9 reviewers had the following to say about Dispatch's features:

Marz Mechanical

We switched from another dispatch system to Dispatch Me and love it!

2017-12-20

It is easier to manage and everyone is able to use this system.

Pros

Tracking our technicians was a great feature for me and the office staff.

Cons

Also the mobile app doesn't have the ability to edit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paige Michnal

This software has DRAMATICALLY transformed our business operations!!

2018-03-07

All our customer info is harbored for easy access and to reference back when we run into issues or questions!

Pros

Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

Cons

It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marie Davis

Great customer support, easy to use, very happy with the product!

2017-12-18

All my home warranty jobs in one place, easy to use, fabulous customer service!

Pros

Started using dispatch Me a few months ago and it has streamlined my process with home warranty companies and made it easier for me to track all my jobs.

Cons

I would like to complete billing with the home warranties through this software. I would also like to have all the home warranty companies I work with accessible through Dispatch Me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Micah Rice

Great platform

2017-12-20

Pros

Keeping up with my day to day appointments is an absolute must. Dispatch helps accomplish this for me.

Cons

There is some functionality that is not available for mobile. Screen rotation is not available at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley Cox

I work with this software daily to schedule clients.

2018-01-10

Pros

I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.

Cons

This creates issues when your workers rely heavily on this software to keep them on track and on time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Paul Richard

Excellent User Experience

2015-07-17

Dispatch is a growing company; every time I look in the app there is a great new feature that helps me manage my work.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brandice Parish

Very easy to use

2017-12-18

Being a able to schedule work and personal apt and being able to text the customer their apt time throught the software and make notes and just the overall set up is easy to navigate!

Pros

It covers ALL the bases a company needs to function. We are more than pleased with this software. Keep up the great work. They have thought of everything and even made some new features on it to make it even better!!! love it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Price per month excessive for 'subscription features-Customer Set Up Quirky

2017-03-21

Pros

En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way.

Cons

So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: GetApp
Helpful?   Yes   No
Read more
Kent Bellow

Ahead of the competition with their constant advancements and extremely simple to use!

2017-12-18

Pros

Constant advancements. Easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more