Dispatch Features

Dispatch

Field service software & dispatch for technicians

4.15/5 (33 reviews)

Competitor Feature Comparison

Accounting Integration
Alerts/Notifications
Appointment Scheduling
Audit Trail
Automated Scheduling
Availability Management
Billing & Invoicing
Budgeting/Forecasting
CRM
Calendar Management
Commercial Properties
Compliance Tracking
Contact Database
Contract Drafting
Contract/License Management
Contractor Management
Cost Estimating
Credit Card Management
Credit Card Processing
Customer Database
Customizable Forms
Customizable Reports
Dispatch Management
Document Storage
Electronic Payments
Electronic Signature
Employee Database
Employee Scheduling
Employee Self Service
Estimating
Feedback Management
File Storage
Financial Analysis
GPS
Historical Reporting
Inventory Management
Job Costing
Job Management
Job Tracking
Live Chat
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Monitoring
Online Time Clock
Payment Collection in the Field
Performance Metrics
Preventive Maintenance
Project Estimating
Project Management
Purchasing & Receiving
Quotes/Estimates
Real-time Updates
Reporting/Analytics
Residential Properties
Resource Management
Routing
Scheduling
Self Service Portal
Service History
Skills Tracking
Status Tracking
Surveys & Feedback
Task Scheduling
Technician Management
Third Party Integrations
Travel Management
Variable Workforce
Work History
Work Order Management
Workflow Management
Learn moreCompare App
Accounting Integration
Alerts/Notifications
Appointment Scheduling
Audit Trail
Automated Scheduling
Availability Management
Billing & Invoicing
Budgeting/Forecasting
CRM
Calendar Management
Commercial Properties
Compliance Tracking
Contact Database
Contract Drafting
Contract/License Management
Contractor Management
Cost Estimating
Credit Card Management
Credit Card Processing
Customer Database
Customizable Forms
Customizable Reports
Dispatch Management
Document Storage
Electronic Payments
Electronic Signature
Employee Database
Employee Scheduling
Employee Self Service
Estimating
Feedback Management
File Storage
Financial Analysis
GPS
Historical Reporting
Inventory Management
Job Costing
Job Management
Job Tracking
Live Chat
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Monitoring
Online Time Clock
Payment Collection in the Field
Performance Metrics
Preventive Maintenance
Project Estimating
Project Management
Purchasing & Receiving
Quotes/Estimates
Real-time Updates
Reporting/Analytics
Residential Properties
Resource Management
Routing
Scheduling
Self Service Portal
Service History
Skills Tracking
Status Tracking
Surveys & Feedback
Task Scheduling
Technician Management
Third Party Integrations
Travel Management
Variable Workforce
Work History
Work Order Management
Workflow Management
Visit WebsiteCompare App
Accounting Integration
Alerts/Notifications
Appointment Scheduling
Audit Trail
Automated Scheduling
Availability Management
Billing & Invoicing
Budgeting/Forecasting
CRM
Calendar Management
Commercial Properties
Compliance Tracking
Contact Database
Contract Drafting
Contract/License Management
Contractor Management
Cost Estimating
Credit Card Management
Credit Card Processing
Customer Database
Customizable Forms
Customizable Reports
Dispatch Management
Document Storage
Electronic Payments
Electronic Signature
Employee Database
Employee Scheduling
Employee Self Service
Estimating
Feedback Management
File Storage
Financial Analysis
GPS
Historical Reporting
Inventory Management
Job Costing
Job Management
Job Tracking
Live Chat
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Monitoring
Online Time Clock
Payment Collection in the Field
Performance Metrics
Preventive Maintenance
Project Estimating
Project Management
Purchasing & Receiving
Quotes/Estimates
Real-time Updates
Reporting/Analytics
Residential Properties
Resource Management
Routing
Scheduling
Self Service Portal
Service History
Skills Tracking
Status Tracking
Surveys & Feedback
Task Scheduling
Technician Management
Third Party Integrations
Travel Management
Variable Workforce
Work History
Work Order Management
Workflow Management
Learn moreCompare App

Dispatch Feature Reviews

25 reviewers had the following to say about Dispatch's features:

Glenn M.

Frees up admin time

2019-12-20

It has helped us a lot with day to day management of our teams.

Pros

We can track teams throughout the day and dispatch uploads necessary data to our computer to expedite closing out workorders.

Cons

Would like to be able to offer customers an arrival window in their service alert that comes in the day before.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Becky T.

Dispatch review

2019-08-23

How much easier it is to keep track of our jobs and what it happening with them.

Pros

I like how easy it is to use, how quick you can learn how to use it.

Cons

The limited amount of reports that you can print.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marz M.

We switched from another dispatch system to Dispatch Me and love it!

2017-12-20

It is easier to manage and everyone is able to use this system.

Pros

Tracking our technicians was a great feature for me and the office staff.

Cons

Also the mobile app doesn't have the ability to edit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paige M.

This software has DRAMATICALLY transformed our business operations!!

2018-03-07

All our customer info is harbored for easy access and to reference back when we run into issues or questions!

Pros

Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

Cons

It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Micah R.

Great platform

2017-12-20

Pros

Keeping up with my day to day appointments is an absolute must. Dispatch helps accomplish this for me.

Cons

There is some functionality that is not available for mobile. Screen rotation is not available at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
CARLA M.

Best Tool on the Market

2019-12-06

We are able to run a much smoother business and get things done much faster from the field to the office, allowing parts to be ordered immediately and the customer is kept in the loop resulting in happier techs, office and customers

Pros

Keeps our techs informed as well as our dispatch in real time. Jobs are completed faster and billed out immediately and everyone is in the know

Cons

sometimes it fails to download pictures of the job resulting in having to go back to get model and serial numbers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren R.

Review

2020-03-19

Great

Pros

The tracking feature that customers can see where tech is

Cons

It’s complicated to learn how to add job information

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dee G.

Dispatchers Dream

2019-12-10

Easy to keep track of who is missing notes / work orders

Pros

Easy to track technicians Easy to schedule jobs and check the history of work done at clients Pictures can be uploaded Maps are great to be able to schedule jobs in the same area if a tech is close by Clients love being notified when the technician is on his / her way

Cons

More information could be sent to technicians when a job is assigned (Address / Type of job) Reminders 10-15 minutes before the job is scheduled would be great Monthly overview would be great to have

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lacy H.

Not a fan

2019-10-03

we only used it for a year because it was not a good for us and was hard to use

Pros

The only think i like about the software was that is imported dispatched form our warranty company automatically

Cons

I didn't feel that it was usually friendly it was hard to ad notes and navitage around it . not as easy to use as others

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Shivani p.

Best Dispatch system

2019-12-20

My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.

Pros

The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.

Cons

Would be great to be able to access it at all times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wayne C.

great when it works

2020-05-20

when it works its great but it breaks down to much i cant continue to run my business this way

Pros

its easy to use , a few reps are great to work with

Cons

customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Marie D.

Great customer support, easy to use, very happy with the product!

2017-12-18

All my home warranty jobs in one place, easy to use, fabulous customer service!

Pros

Started using dispatch Me a few months ago and it has streamlined my process with home warranty companies and made it easier for me to track all my jobs.

Cons

I would like to complete billing with the home warranties through this software. I would also like to have all the home warranty companies I work with accessible through Dispatch Me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Price per month excessive for 'subscription features-Customer Set Up Quirky

2017-03-21

Pros

En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Keeps status of appointments separated nicely from new to parts on order to completion.

Cons

However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: GetApp
Helpful?   Yes   No
Read more
Ashley C.

I work with this software daily to schedule clients.

2018-01-10

Pros

I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.

Cons

This creates issues when your workers rely heavily on this software to keep them on track and on time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Paul R.

Excellent User Experience

2015-07-17

Dispatch is a growing company; every time I look in the app there is a great new feature that helps me manage my work.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David G.

Great app

2019-08-24

Great experience using dispatch

Pros

Ease of use notify customer of progress before and after service call

Cons

Has connection issues from time to time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gravis A.

Support is horrific

2021-06-10

Waste of time and money.

Pros

Scheduled a demo only to have it cancelled and rebooked a week out last minute. Asked to have a trial while waiting for [SENSITIVE CONTENT HIDDEN]. We briefly talked about the online scheduling tool’s features and if anything can be customized. He said no and I said that’s a deal dispatch.me. Then I get billed $300, so I called in only to get voicemail, billed again, called back - voicemail and no response. Called “emergency” number and they cancelled, but will only refund latest charge.

Cons

Too complex, yet lacks customization. Support is via voicemail

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Services company, 1-10 employees)

Horrible!

2019-04-15

We were happy to quit using Dispatch. It didn't suit our needs at all.

Pros

If it had worked properly, I might have something nice to say. But it just never worked properly.

Cons

Crashing, no integration, customer service never helpful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle A.

Useful for small business and large business alike

2020-03-27

I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.

Pros

The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails.

Cons

Now recently, the changes have been very subtle and easy to adjust to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandice P.

Very easy to use

2017-12-18

Being a able to schedule work and personal apt and being able to text the customer their apt time throught the software and make notes and just the overall set up is easy to navigate!

Pros

It covers ALL the bases a company needs to function. We are more than pleased with this software. Keep up the great work. They have thought of everything and even made some new features on it to make it even better!!! love it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Phil N.

Dispatch Review

2020-02-26

Very frustrating. Very poor customer service. The do not reply to complaints. They do not return calls and they do not call when they say someone will call us.

Pros

It works with home warranties which the home warranty companies we work with required us to use this software

Cons

Its to easy to accidentally delete an invoice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Saleena P.

Reviews for Dispatch

2019-08-23

Pros

Easy to use and navigate.

Cons

There is not much i dont like about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim S.

Merry Maids Tempe

2019-10-15

Communication with customers is a lot faster. Most customers are at work and can't talk on the phone but they can reply to a text or email.

Pros

Quick and easy to use.

Cons

houses are not always in order. They do have a number next to them now but sometimes duplicated if moved a house from another team, so we have to hand write a note to the team to correct the order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
TROY A.

Great Service

2019-07-09

Pros

Very easy and efficient to use.

Cons

I really cant say . I love it. its so much better than my other one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sanjay P.

User Friendly Software

2019-10-15

Pros

Easy to train on thios software to new hire .

Cons

It needs more options for HVAC industry. Like Maintenance Agreement Sales etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more