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Dispatch Logo

Dispatch

4.1
(34)

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Field Service solution for enterprises and technicians

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(1)

Dispatch Features

Features Summary

Functionality

4.1

/5

34

Total features

45

7 categories

Dispatch features

Accounting Integration
Alerts/Notifications
Automated Scheduling
Availability Management
Billing & Invoicing
CRM
Compliance Tracking
Contact Database

Common features of Workforce Management software

API
Activity Dashboard
Activity Tracking
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Budgeting/Forecasting

Price starts from

99

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.1

/5

34

Price starts from

99

Per month

learn more

Total Features

45

Unique features

  • Variable Workforce

  • Skills Tracking

  • Employee Self Service

  • Employee Database

Functionality

4.5

/5

2.6K

Price starts from

49

Per month

visit website

Total Features

140

Features in Common

36

Unique features

  • Change Order Management

  • Collaboration Tools

  • Job Costing

  • Marketing Automation

Functionality

4.3

/5

4.4K

Price starts from

50

/user

Per month

learn more

Total Features

112

Features in Common

17

Unique features

  • Invoice Creation

  • Data Visualization

  • Expense Tracking

  • Asset Lifecycle Management

Common Dispatch comparisons

Dispatch logo
Oneserve logo
DispatchvsOneserve
Dispatch logo
RazorSync logo
DispatchvsRazorSync

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Useful for small business and large business alike

Reviewed 3 years ago

I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.

Pros

I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed.

Cons

At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Dispatch review

Reviewed 3 years ago

How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.

Pros

I like how easy it is to use, how quick you can learn how to use it.

Cons

The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This software has DRAMATICALLY transformed our business operations!!

Reviewed 5 years ago

All our customer info is harbored for easy access and to reference back when we run into issues or questions!

Pros

The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

Cons

IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I work with this software daily to schedule clients.

Reviewed 5 years ago
Pros

I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.

Cons

I don't like that the software can be extremely glitchy. While it does allow you schedule it changes the name of clients if it feels they are similar creating a lot of work if you have to enter them individually. We recently have also had scheduled clients not show up on the scheduled dates. This creates issues when your workers rely heavily on this software to keep them on track and on time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Frees up admin time

Reviewed 3 years ago

It has helped us a lot with day to day management of our teams.

Pros

We can track teams throughout the day and dispatch uploads necessary data to our computer to expedite closing out workorders.

Cons

Would like to be able to offer customers an arrival window in their service alert that comes in the day before.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Tool on the Market

Reviewed 3 years ago

We are able to run a much smoother business and get things done much faster from the field to the office, allowing parts to be ordered immediately and the customer is kept in the loop resulting in happier techs, office and customers

Pros

Keeps our techs informed as well as our dispatch in real time. Jobs are completed faster and billed out immediately and everyone is in the know

Cons

sometimes it fails to download pictures of the job resulting in having to go back to get model and serial numbers

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dispatchers Dream

Reviewed 3 years ago

We are able to get to clients on time and let them know with a push of a button. It cuts out calls to client from the office to advise a tech is on their way. Scheduling is easier when you see the full picture on the map. Easy to keep track of who is missing notes / work orders

Pros

Easy to track technicians Easy to schedule jobs and check the history of work done at clients Pictures can be uploaded Maps are great to be able to schedule jobs in the same area if a tech is close by Clients love being notified when the technician is on his / her way

Cons

More information could be sent to technicians when a job is assigned (Address / Type of job) Reminders 10-15 minutes before the job is scheduled would be great Monthly overview would be great to have

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very easy to use

Reviewed 5 years ago

Being a able to schedule work and personal apt and being able to text the customer their apt time throught the software and make notes and just the overall set up is easy to navigate! we work with a different company and they make us use a different software and it is extremely difficult to navigate and communicate to that company through. sometimes less is more. i love this software.

Pros

It covers ALL the bases a company needs to function. We are more than pleased with this software. Keep up the great work. They have thought of everything and even made some new features on it to make it even better!!! love it

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy, Productive, Saves Time

Reviewed 3 years ago

Before my contractors were communicating jobs through e-mail. I love that I can schedule jobs with customers, They can see when and what tech will be coming to their home before we even have any communication. It helps keep me organized.

Pros

I love that as soon as I get a job, I am notified with an e-mail, The site is so easy to navigate, and I also love that I can leave notes for myself and others.

Cons

There are no Cons to this software, We enjoy everything it has to offer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review

Reviewed 3 years ago

Great

Pros

The tracking feature that customers can see where tech is

Cons

It’s complicated to learn how to add job information

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We switched from another dispatch system to Dispatch Me and love it!

Reviewed 5 years ago

It is easier to manage and everyone is able to use this system. We are now able to go paperless.

Pros

Tracking our technicians was a great feature for me and the office staff. I also like that we can submit reviews to popular social media sites.

Cons

Having the pages of the map and information or schedule all on the same page. Also the mobile app doesn't have the ability to edit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great app

Reviewed 3 years ago

Great experience using dispatch

Pros

Ease of use notify customer of progress before and after service call

Cons

Has connection issues from time to time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great platform

Reviewed 5 years ago
Pros

Keeping up with my day to day appointments is an absolute must. Dispatch helps accomplish this for me.

Cons

There is some functionality that is not available for mobile. Screen rotation is not available at this time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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great when it works

Reviewed 2 years ago

when it works its great but it breaks down to much i cant continue to run my business this way

Pros

its easy to use , a few reps are great to work with

Cons

customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Support is horrific

Reviewed a year ago

Horrible. Go somewhere else. Waste of time and money.

Pros

Scheduled a demo only to have it cancelled and rebooked a week out last minute. Asked to have a trial while waiting for [SENSITIVE CONTENT HIDDEN]. We briefly talked about the online scheduling tool’s features and if anything can be customized. He said no and I said that’s a deal dispatch.me. Then I get billed $300, so I called in only to get voicemail, billed again, called back - voicemail and no response. Called “emergency” number and they cancelled, but will only refund latest charge.

Cons

Too complex, yet lacks customization. Support is via voicemail

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent User Experience

Reviewed 7 years ago

Dispatch is a growing company; every time I look in the app there is a great new feature that helps me manage my work. The customer service is excellent; I've never encountered such a responsive company!

Pros

No pros were added to this review

Cons

No cons were added to this review