Dispatch Features

I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed.

At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly.

It could be a useful tool if not for the cost. Gives ability to enter notes for each customer/address. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Keeps status of appointments separated nicely from new to parts on order to completion. Customers get to respond with review at the completion of each call with a text.

-Pricing is excessive - very excessive by comparison -New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times. -We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following. . -

I like how easy it is to use, how quick you can learn how to use it.

The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.

The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.

I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.

I don't like that the software can be extremely glitchy. While it does allow you schedule it changes the name of clients if it feels they are similar creating a lot of work if you have to enter them individually. We recently have also had scheduled clients not show up on the scheduled dates. This creates issues when your workers rely heavily on this software to keep them on track and on time.

We can track teams throughout the day and dispatch uploads necessary data to our computer to expedite closing out workorders.

Would like to be able to offer customers an arrival window in their service alert that comes in the day before.

Keeps our techs informed as well as our dispatch in real time. Jobs are completed faster and billed out immediately and everyone is in the know

sometimes it fails to download pictures of the job resulting in having to go back to get model and serial numbers

Easy to track technicians Easy to schedule jobs and check the history of work done at clients Pictures can be uploaded Maps are great to be able to schedule jobs in the same area if a tech is close by Clients love being notified when the technician is on his / her way

More information could be sent to technicians when a job is assigned (Address / Type of job) Reminders 10-15 minutes before the job is scheduled would be great Monthly overview would be great to have

Dispatch offers a comprehensive infrastructure that helps us to manage the entire field operations.

MAC and Windows programs would be extremely beneficial for our operations.

its easy to use , a few reps are great to work with

customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent

It covers ALL the bases a company needs to function. We are more than pleased with this software. Keep up the great work. They have thought of everything and even made some new features on it to make it even better!!! love it

No cons were added to this review

I love that as soon as I get a job, I am notified with an e-mail, The site is so easy to navigate, and I also love that I can leave notes for myself and others.

There are no Cons to this software, We enjoy everything it has to offer.

Tracking our technicians was a great feature for me and the office staff. I also like that we can submit reviews to popular social media sites.

Having the pages of the map and information or schedule all on the same page. Also the mobile app doesn't have the ability to edit.

Ease of use notify customer of progress before and after service call

Has connection issues from time to time.

Keeping up with my day to day appointments is an absolute must. Dispatch helps accomplish this for me.

There is some functionality that is not available for mobile. Screen rotation is not available at this time.

Scheduled a demo only to have it cancelled and rebooked a week out last minute. Asked to have a trial while waiting for [SENSITIVE CONTENT HIDDEN]. We briefly talked about the online scheduling tool’s features and if anything can be customized. He said no and I said that’s a deal dispatch.me. Then I get billed $300, so I called in only to get voicemail, billed again, called back - voicemail and no response. Called “emergency” number and they cancelled, but will only refund latest charge.

Too complex, yet lacks customization. Support is via voicemail

No pros were added to this review

No cons were added to this review