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DocuSign vs signNow Comparison

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Overview

Category Leaders

DocuSign is changing how business gets done by empowering anyone to transact anytime, anywhere, on any device.

signNow is a cloud-based electronic signature solution which enables the capture of legally-binding signatures through any...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

10

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

8

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

6.6K

5

4

3

2

1

5,251

1,213

153

14

26

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

478

5

4

3

2

1

333

117

21

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

I have always had a great experience with this software easy and accessible gets what you need to do done quickly and both parties are happy.

JA

Jessica A.

And the ease of use with the convenience it provides for all your signing legal documents makes this a great product. Had given me overall a great experience each time that I had used it.

AR

Anonymous Reviewer

I really like the fact that it is a very secure website to sign important and legal documents and send them safely over the internet.

SJ

Stacie J.

Pros

SignNow has been a awesome software for electric signatures. This has been a useful tool and has been great and definitely helps time management for important documents.
AvatarImg

Jennifer H.

I love the ease of use for someone like myself who is not incredibly technical. I also love that it has made our sign-off process very simple, automated and streamlined.

EK

Erik K.

I love how easy SignNow makes paperwork and other things that I would normally dread. It saves you from having to fax or communicate back and forth too much and I love that it’s free for users.

AM

Ali M.

Cons

Every contact with customer service was a failure. It's a real shame that such a big company can release such a bad API / SDKs...the worst API integration I have ever made.
AvatarImg

Sébastien G.

At first, I missed one document that I had to go back and sign once I found the correct email. This is probably more user error, but it did make it more confusing.

CM

Christa M.

My business did more for our customers than our contract required - because it's the right thing to do. I was very disappointed in DocuSign that they automatically charged my credit card.

DA

Donna A.

Cons

There aren’t too many problems with this software. It occasionally will crash or not export the pdf properly so I’ll have to redo it, but that’s rare.
AvatarImg

Wolfie T.

Customer service is terrible. They have not been able to fix basic software issues like blurry documents and an inability to use the same form document multiple times.

DH

David H.

For instance, a signatory is unable to add comments or other text to a document. This is a negative for me as some other software programs allow this feature.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features24
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Authentication
  • CRM
  • Configurable Workflow
  • Contract Drafting
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Security
  • Digital Signature
  • Document Analytics
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Reminders
  • File Sharing
  • Forms Management
  • HIPAA Compliant
  • Mobile Signature Capture
  • Multi-Party Signing
  • Progress Tracking
  • Reminders
  • Single Sign On
  • Status Tracking
  • Task Progress Tracking
  • Team Collaboration
  • Template Management
  • Workflow Management
  • Total features33
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Authentication
  • CRM
  • Configurable Workflow
  • Contract Drafting
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Security
  • Digital Signature
  • Document Analytics
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Reminders
  • File Sharing
  • Forms Management
  • HIPAA Compliant
  • Mobile Signature Capture
  • Multi-Party Signing
  • Progress Tracking
  • Reminders
  • Single Sign On
  • Status Tracking
  • Task Progress Tracking
  • Team Collaboration
  • Template Management
  • Workflow Management

Integrations

  • Total integrations350
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations37
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

DocuSign logo

DocuSign

Great product just a tad expensive

Reviewed 5 years ago
Pros

Great all around product, has everything you need in a digital signing software and is very user friendly and intuitive to use.

Cons

A tad expensive, more than double the price of competitors like SignNow which seems to have all the same or very similar features. Our business selected SignNow for the more competitive price $ per month for unlimited documents! DocuSign for a restricted amount of documents or $ for a business license...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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signNow logo

signNow

My experience with SignNow is very moderate. It is a very easy and quick to learn application.

Reviewed 5 years ago
Pros

The thing I like most about the software is how easy it is to pickup and learn to use it. You will be able to take your experience and teach any new user.

Cons

I am a user that transitioned from DocuSign. SignNow is missing a handful of things that is in DocuSign.

Vendor response

Hi David, Thank you for the review! You mentioned SignNow is missing a handful of things that DocuSign has. We are always looking for suggestions on how to improve from our users, and would appreciate if you could elaborate on specifically what you are looking for. Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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signNow logo

signNow

A more affordable option in e-signature services

Reviewed 4 years ago
Pros

It is very affordable and an alternative for those seeking value-based service.

Cons

It is not as intuitive or easy to use as Docusign.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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signNow logo

signNow

Great bang for buck

Reviewed 3 years ago
Pros

Price - I checked all comparative software solutions and this one was the cheapest

Cons

nothing really. I`ve previously used Docusign, it was a pretty straightforward to switch

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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signNow logo

signNow

Very Impressed!

Reviewed 3 years ago

So far it has been pleasant, still waiting to see some more updates to make it more user friendly.

Pros

This product is similar to docusign. I like that it is cloud based so you really can access it anywhere.

Cons

I think the company is so new that it still has some kinks that need to be worked out. I will be interested to see if a few months how it is.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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signNow logo

signNow

It's not Docusign

Reviewed 3 years ago

Great flexibility and customization for digital signatures.

Pros

It allows for integration with your own app and software. The level of customization in building solutions is great.

Cons

Docusign is the standard. It's not that. This is a way better tool for coders and builders than the consumer facing side.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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signNow logo

signNow

Great Product for the Money

Reviewed 3 years ago
Pros

I like that the software is fairly simple to use and the cost isn't too bad compared to other software like DocuSign.

Cons

It's a little clunky to use when you need to make changes to existing templates.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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signNow logo

signNow

Great Features, Amazing Pricing

Reviewed 3 years ago
Pros

Simple to upload documents, best pricing for this type of software. Docusign and Adobe Signature offer better features but are ridiculously priced.

Cons

Once someone you want signs the document, SignNow makes them signup as a user. For first time signers it can be confusing as to how to sign the document.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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signNow logo

signNow

Excellent for 2 years, but new update is terrible

Reviewed 3 years ago

We've been happy customers of sign now we like them would prefer them to DocuSign but are concerned about the new update

Pros

Great application easy to use love it wouldn't change it but it was changed and now they don't like it

Cons

The new update has taken some functionality out of the app out of the things we can do and that makes problem and the new interface is not as good as the other one we are disappointed and it doesn't get changed back after our year we might shop around to your competition

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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signNow logo

signNow

Sign Now is user-friendly

Reviewed 4 years ago

Excellent

Pros

I loved how easy it is to use compared to products like Docusign. I also prefer the signature feature to that of Adobe Acrobat.

Cons

I really didn't have any cons other than I was able to find a product that incorporated the signature feature with other features that I needed being in the real estate field. I have decided that I will continue with SignNow just because of how easy it is to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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signNow logo

signNow

Easy to use esigning software

Reviewed 2 years ago

Amazing product that is vital to the daily operations to my company. My team send out all of our employment contracts via signnow

Pros

Cheaper then docusign. Simple to learn and easy to sign out contracts. On the user side its also easy to sign. Every activity is documented.

Cons

I wish the templates were easier to make. I wish it could integrate with our SharePoint so that documents would automatically be stored when its sign by all parties

Vendor response

Many thanks for your super positive feedback! We are happy to know IT professionals appreciate our service! Please note that signNow actually has a recently updated integration for SharePoint. You can read the details on our site here: https://www.signnow.com/integrations/sharepoint Hope this helps!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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signNow logo

signNow

Similar software to docusign that is good at signing documents

Reviewed 4 months ago

Overall good experience, everything went well without issue.

Pros

This software is mainly for sharing documents to other party to sign. It does what it supposed to do with little to no flaw. Another good alternative to docusign.

Cons

Required account creation to save your documents. The GUI could be a bit easier to navigate to.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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signNow logo

signNow

Great Value on DocuSign Alternative

Reviewed 5 years ago

We were looking for a more affordable alternative to Docusign, and after researching several options, I found SignNow to be the best overall at a great value.

Pros

fairly intuitive, does what I need it to - great that everything is digital

Cons

I wish it had more specific and/or customizable fields instead of just signature, date and text.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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signNow logo

signNow

Nice alternative to DocuSign

Reviewed 8 months ago

Great alternative to other document signing platforms. I use it regularly in my business.

Pros

Easy of use was a big plus for both the document creator and signer. Has mobile app and allows for a realistic “wet” signature on mobile as well. Pricing for features is better than DocuSign.

Cons

The time stamp is in UTC which needed some explaining done for parties because they are not familiar with it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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signNow logo

signNow

SignNow - A Solid Option for Electronic Signatures

Reviewed 21 days ago

I've had a good experience with SignNow. It works well when integrated properly with other software. We fill out all our information on our crew lists in Airtable and click one button to send out contracts to everyone on our crew lists. SignNow auto-populates the information and sends out the document. Once it's completed the document comes back to airtable and updates any changes made (address, email, etc) in our system.

Pros

Fairly straightforward. Easy to pickup without a big learning curve. We've also integrated the software with Airtable. The unlimited number of signatures is a huge plus. Other electronic signature software cap your signatures per month or year.

Cons

While it is a good alternative to DocuSign and other signature software, it also doesn't feel as robust. You're a limit more limited on what you can do with it compared to others. We've figured out a workaround or two, but SignNow still gets the job done.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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signNow logo

signNow

Was once priced competitively

Reviewed 4 months ago

Problem now is they've changed their pricing model which makes docusign a much better, more feature rich alternative. Their plan only charged when the document was fully signed -- while that remains, they've made smart fields, etc a part of the enterprise plan which made API access worthless. You can't populate a smartfield.

Pros

Relatively easy to use API, interface is pretty straight fwd.

Cons

Support can be tough to get access to if there are unique issues. Finally got in touch and they acknowledged issue on their side

Vendor response

Jason hi! Many thanks for your feedback. Even though it is not immediately pleasing, this is extremely helpful for us. Passing your input to the development team. Your review will help us to do better in the future, in terms of both functionality and the pricing policy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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signNow logo

signNow

Worth the higher-value option

Reviewed 3 years ago

I have found it to be overall pretty good, with a few hitches. Total I have spent maybe four hours in setting up our basic contract.

Pros

Streamlining the contracting process is essential, and I have found SignNow to be OVERALL helpful. The software meets all US contracting laws, and helps to solidify the process. As a small business it has been helpful. It is a good alternative to DocuSign, has a good contract tracking feature, and is overall pretty easy to use.

Cons

The inability to edit docs INSIDE the app/website is a serious oversight. I believe it is available in the next membership level up, but it makes creating a draft contract somewhat frustrating as you have to go back and forth between word and SignNow.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

signNow logo

signNow

Easy and affordable!

Reviewed 3 years ago
Pros

Compared to others in this space like Docusign, I like how easy the workflow is. My clients don't have to register or download anything, it is quick to upload and manage my documents, and the price is excellent. I can't imagine how much time and money I have saved not having to print and scan documents.

Cons

Can't think of anything I don't like about this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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signNow logo

signNow

Affordable, straightforward e-signing

Reviewed 21 days ago
Pros

It is far more convenient than printing, signing, scanning, and then re-uploading documents. Having all my signed documents in one place has proven to be a significant benefit. It is simple to create and send documents to many recipients. It's simple to learn and doesn't take long to master. Setting signing orders is a popular option I use to incorporate document inspection into the signing process. I can tell the product is still being developed, so when I log in, I'll find that something has been changed or tweaked to improve its usefulness or usability. The app is simple to use. Pricing is reasonable, significantly lower than DocuSign and comparable alternatives. The signing experience provided by DocuSign is superior and appears more professional, but SignNow is not far behind.

Cons

It is not as popular as other services such as DocuSign, which makes it confusing when people receive a signing link. Furthermore, I wish it were easier to change the user who should receive when my contact is not the signatory. Clients occasionally have trouble navigating the invitation we send to fill out the form. Sometimes a client's invitation is routed to their spam account, slowing our office's ability to receive completed paperwork. Clients will occasionally use the word DocuSign and expect the email to come from that service, despite being told that it will come from SignNow. This is not a problem with a straightforward solution. Furthermore, selecting a platform that does not have the same brand recognition as others creates uncertainty and mistrust.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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signNow logo

signNow

Good product for the money but still lacking a few things that could help in the long run.

Reviewed 4 years ago

Still lets you send and sign docs at a cheaper price

Pros

I like that its easy to use and not a bunch of fluff that gets in the way of you doing what you need to do at work.

Cons

I think they are missing a few things that docusign has. and sometimes when a document is sent it doesnt get to the person its supposed to go to and the doc is not in the spam folder either. So at times you will have to resend or even have the person make up a new email just to get the document

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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signNow logo

signNow

SignNow is a lower-cost solution that their competitors, but support and reliability are an issue.

Reviewed 4 years ago
Pros

We looked at several products before choosing SignNow and did so mostly based on price. They had the features we were looking for and were much cheaper than DocuSign, Adobe, and other e-signature applications we looked at. The workflow/routing functionality is really beneficial, especially if you don't have another solution at your organization that can manage workflows. We were trying to find a solution to handle electronic signatures, but really found the platform most beneficial for workflow management.

Cons

The biggest cause for concern though is the reliability and support of the product. The authentication portal is unavailable several times a week and this has been going on for weeks. When this happens, existing forms can still be filled out, but no new forms can be created or modified and form owners can not check on the status of forms. SignNow has phone and email support, but I've called the support line several times and am always instructed to leave a message and it is never returned. Also, emailing their support typically does not yield a response. I've emailed in about 20 times over the past year for different things and have received a response for five of them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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signNow logo

signNow

Real threat to Docusign with a couple glitches!

Reviewed 3 years ago
Pros

I like how it is integrated with our AMS so that when we email docs to our clients we can click "sign-now" and set up the spots we need electronic signatures for. However, there are times where the actual email never sends and I end up having to send it again through SignNow rather than NowCerts automatically (our AMS provider). That has caused some issues with customer service with our agents. Otherwise we get a discounted rate and it is by far one of the friendliest and most customer friendly products for e-signature I have seen--a true rival to Docusign.

Cons

Double sending glitch I wrote about above is the only issue really, the setup for e-sign and pointing where you want it is a little touchy. You can accidentally click somewhere and not know you asked for a client's signature in an area of the policy that you don't need a signature on all because you accidentally brushed your mouse.