dotloop Reviews

dotloop Reviews

dotloop

Document sharing, collaboration & eSignature software

4.33/5 (6 reviews)
26,924     9,698

Anonymous
Owner (Building Materials company, 1-10 employees)
Verified Reviewer

Poor fit. Poor customer support

31/01/2017

I was told they had a customer base outside of real estate. I had a good experience using it for a recent real estate deal and wanted to use their e-signature features in my non-real estate company. They required a 1-year contract with upfront monthly payment. Once we trained our staff and tried some dummy transactions it became clear in the emails that customers would see, that dotloop had several paragraphs routing their system and mentioned the real estate industry three times. We are not real estate. So I asked them, not to change their marketing text in the emails, just to toggle off the words real estate. They refused to do so. Charged us 2 months of service yet we never used it. We are disputing. Amazing the parent, Zillow, would permit this heavy-handed lock-them-in approach, not make the minor changes requested, and if not willing to change at least refund the 2 payments. No refund, no apology, no good customer relations strategy.

Pros

I liked the system for a real estate deal I used it for.

Cons

Cumbersome to upload documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Recommendations to others considering dotloop

Don't buy it if not in real estate.

Source: GetApp
Helpful?   Yes   No
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Anna Culbertson

Streamlined All Aspects of Our Business

07/12/2016

We have used dotloop for about 3 years and more recently integrated some of our office processes into the loops. Now our agents can see (real-time) what our administrative staff is doing in the loop, through the use of workflow statuses and task lists.

Pros

I love the ability for the agents and the staff to be looking in the same place for the same information.

Cons

dotloop is still new enough that they haven't been able to think through every nook and cranny of the real estate business. However, they are doing a phenomenal job of being at the leading edge...and I look forward to what they'll grow into.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering dotloop

I have not found any transactional management tool that even comes close to matching dotloop.

Source: Capterra
Helpful?   Yes   No

Response from dotloop


Thanks for the review, Anna!

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bette dixon

Streamline Documents

05/12/2016

Great way to streamline client documents keeping access portable and accessible to other users. Easy to use with email and easy to share documents with others.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from dotloop


Bette,

Thanks so much for your review and for using dotloop! Let us know if there's anything we can do for you.

-Greg

dotloop

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Jess Crotty

A great way to keep all people involved in 1 place to get signatures

07/10/2016

I really like that Dot Loop makes it easy to pass documents around to clients, sellers, other agents, to get signatures quickly and securely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Bri Bunton

Verified Reviewer

Easy to use.

29/08/2016

So much better than trying to use the full site on my phone. It makes it easy to do contracts on the go! No more waiting to get back to the office. Seal the deal!

Pros

Great for real estate contracts

Cons

None right now for me!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Recommendations to others considering dotloop

Do it. It's a way to get your contracts on the go.

Source: GetApp
Helpful?   Yes   No
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Bryan Behrens

Great for my brokerage

29/01/2014

Just signed up for dotloop 3 months ago. Needed a way to run my business better. Dotloop came in and trained all my staff and within a day we were doing all of our transactions online saving a lot of precious time.

Pros

It's easy to learn. Love having esignatures, forms, compliance, file storage all together. Agents love it.

Cons

Need the mobile app yesterday!

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
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