Easy Storage Solutions vs WebSelfStorage Comparison

I used to use SiteLink. Good program but costly. A lot of bells and whistles I didn't really use or need. Then I switched to WebSelfStorage. The price was right but I found it difficult to use at times. It wasn't very intuitive and making certain corrections was nightmarish. I wanted to customize certain things but the option didn't exist. WSS only works well on Internet Explorer with a fairly...

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I haven't run into anything that doesn't meet my liking.

Web Self Storage is a very easy program to use.

Integration was a little difficult and time consuming especially the conversion process itself. We had tomake many changes once the conversion took place.

Thank you for your feedback! -CC

it is pretty easy to set up our customers for storage.

I have had no problems with the software.

We have used the program for 3 years. At first there were a few bugs they were working out. Now it seems most of the bugs have been solved. We have very good support from Web Self Storage. They are very pleasant to work with and are always ready to assist us in any way possible. Posting a move-in of a customer is fantastic, the forms are printed at the end of the completion of the entry. The...

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It takes a little time to change the letters templates in getting the spacing right.

Easy to use. Letting them send my letters out is definitely the best part

Not the best reports they need more detailed reports

Thank you Tori! We appreciate your feedback and are always working to improve! If you need anything please don't hesitate to contact us. Our toll free # is 1-866-693-6683 option 1.

I am not a technological person. I'm just not into all of that stuff. I am into things that help things run smoother. I learn ways to operate things smoother and then operate them better. WebSelfStorage has helped me do that. The ins and out of all of it are pretty simple once you work with it a little bit. If there is something you are unsure of they have people that can help you operate through it.

I would like a way to work with someone a little more to help me further understand ways that could help me run all of my storage smoother. Now that I've been running it for almost 2 years I would like someone to work with me to help me in ways that I haven't figured out yet on my own. I'm sure this is possible but just haven't talked with anyone about it.

Thank you for your feedback! remove review Thank you for your post! Please contact us at 866-693-6683, option 1, option 2, and we can set you with a brief webinar to help and some quick tips!

I like that it is easy to keep track of all my units and my payments for my storage units.

I dislike that I can't click certain invoices to print or not to print and I dislike how not really user friendly this software is.

Customers could book storage and a uhaul in one place.

The software was good for use. Support from chain of command not so much.

Thank you for your feedback! We always appreciate hearing from our Affiliates!

we have used web self storage at multiple facilities over the years and have always found it to be easy to use, manager and customer friendly and easy for our accounting folks to use. For the price, we have an easy to use management software, very low credit card processing fees, a built in tenant insurance program and a listing on Uhaul.com. we cannot get all of those benefits in one place and especially for the price. while setting up our most recent self storage facility acquisition on webs self storage, the tech staff could not have been more helpful, our other vendors such as our call center agents have complimented web self storage's staff on how easy they have been to work with. we highly recommend this software for the independent self storage owner and operator.

still need to work out bugs for fully functioning online rentals

Thanks for your feedback Bob! We are always happy to hear from our Affiliates! If you need anything, don't hesitate to reach out! Toni Colasso U-Haul Self-Storage Affiliate Network 866-693-6683

Site map, customers access to U-Haul storage payment and call center options

Charges for reservations and computer not opening when website is having problems.

It is so nice to hear your feedback Danny! Thank you for being a part of the U-Haul Self-Storage Affiliate Network. If you or anyone on your team ever needs assistance specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. We are happy to help!

It covers all of the basic bases for running a small self-storage business.

It's tied into Uhaul - so you're at their mercy.

The software is the backbone of how we run our storage & retail point of sale operation. It is intuitive and helps us operate our entire operation. I like the ease of use, the reporting for storage and the mapping features.

At times it does go down. The retail functionality could be more intuitive regarding the sale of retail merchandise. I feel the retail point of sale functionality and reports tools are very limiting.

Thank you David! We always appreciate hearing from our Affiliates. Please feel free to contact us directly with any feedback, we are happy to hear from you. Out toll free # is 1-866-693-6683 option 1.

There are certain features that I prefer on this software compared to our other one we use. We own 3 facilities and use this at only 1 of them, our smallest. There are more options including purchasing insurance for our customers that I like.

I don’t like that sometimes the system will not register when I have saved and closed a customers profile. When another user tries to log on sometimes it will say that the profile was left open and no one can access it. It’s frustrating.

Honestly the price was a big facture for us as we are a small start-up business and operational costs are high scrutinized.

It does have some bugs, some times when i input a lot of different customer accounts it overwrites my work.

Excellent controls - good for multi location operation. Low cost. Usable from remote computers. Some customer reference from other locatioins

Repeated failed upgrades and cloud interface. On new system, after a week they still are down loading other storage customers mixed in with our customers.

Pros for this site is you can use it on your smart phone and not just a computer! Which now a days people use smartphones more!

I havent used it long enough to find out very many cons, i just know that Its better than other computer hangouts!

Reports are great! Templates are fantastic!

It would nice to be able to pull up the Site Map and not have to leave it to go to another section of the website.

Thank you for your feedback! -CC

No pros were added to this review

Not intuitive takes 8 step to complete what used to take 4 report aren't populated buyer beware I am looking at new software which I never would have considered before this update

1) What I love the most about Web Self Storage is the mobile walk around feature. I walk my property every day when performing a lock action report, and if i find a unit that needs cleaning from a over night move out, or a unit that has a rusted door handle, broken latch you name it, I CAN TAKE A PHOTO AND ATTACH IT to the customers Storage unit Digitally :). When I am done with the walk around and...

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1) Currently, I am frustrated with how quickly the ledger updates with reversals, and how it reports/ Displays itself. For the most part, 20 minutes of staring at the screen will help you learn it, like any program you are not familiar with. 2) The walk around list display. It does not have a option that will allow you to display your room numbers from numerical order. I spent 5 hours editing 436 rooms individually to create a walk around report that would make my property walk around easier.

Better than paper. Nothing positive to say.

I think this software was designed to make it as difficult and unpredictable as possible. I have experience with other self storage software and am quite tech savvy but WSS said they can report to Quick Books and after hours and hours (mostly on hold) the problems just got ignored.

Thank you for your feedback Thomas. I apologize for the delayed response. If you or anyone on your team would like to discuss issues specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. Our team is free to call and we are happy to help. Thank you for your continued support and for being a part of the U-Haul Self-Storage Affiliate Network. Toni Colasso U-Haul Self-Storage Affiliate Network 866-693-6683

I was intimidated by the program at first : however, with the help of rep they have made it seem easy. I am 73 years old and learn easier by hands on. The guidance that me and my team has received has helped immensely. Of course with any new program it is going to be a learning curve, I am thankful to have caring help on the other end..

It takes longer to take an application. I am sure with time, it will go faster. This is only our first week to be dealing with a new program. If you are moving over to WebSelfStorage do so after the 10th of the month it makes it much easier.

It is so nice to hear your feedback Margaret! Thank you for being a part of the U-Haul Self-Storage Affiliate Network. If you or anyone on your team ever needs assistance specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. We are happy to help!

Nothing. Please, just read the other reviews. It takes a lot for me to write something negative about a company. But other businesses need to be spared from the pain of dealing with them. It's THAT bad.

We were users of the "classic" software, which worked fine. In March 2018, we were upgraded to "new software" from their "developers." This is, hands down, the worst software I've ever used. Please, read all the other reviews as well, especially the recent ones. They're all true. This software functions like 4th graders developed it as a science fair project. PLEASE DO NOT USE THIS SOFTWARE. I don't want anyone else to go through what we're going through. We're not alone. Just read the other reviews.

Based in my experience absolutely nothing

The software upgrade does not function with my Quickbooks

Being new to the self-storage industry, we have achieved a relative amount of success from the support we get from the WebSelfStoragestaff and the software system that helps our facilities run very smoothly. Every time I call and have an issue, it is literally resolved in a matter of minutes. Everyone is professional courteous and so nice to work with.

I don't have any cons regarding the program at this time.

Thank you Sue for your feedback! We always appreciate hearing from our Affiliates. Thank you for being a part of the U-Haul Self-Storage Affiliate Network!

Pricing is definitely a factor. Has all the features that is needed in the self storage business. Tenants receiving all information timely. Ease of use. [SENSITIVE CONTENT] is the best. She answers all my calls and is the most helpful. I have never called and been placed on hold. I reach her directly the first time always. When I don’t understand something in the program, she is very patient and walks me through. She may be the biggest reason for the fantastic reviews.

Some of the features are not as obvious. Once you know the system, they make sense. I am still learning but it is pretty easy.

Autopay, prefilled forms (when they're actually working), and email reminders (again, when they're working).

They go down without reason, contact, or response. They're unreachable for support. Most the time you ignore it, and wait a little bit; today is the 1st of the month, and they've been down (unavailable!) all day. This is the time in self storage management when you use this software the the most, and they're not available. No answer to phone calls, their web contact form is broken and errors out, so you're just out of luck. DO NOT RELY ON THIS SOFTWARE FOR YOUR BUSINESS! Do yourself a favor, and avoid my frustration with them. Outside of the down times, there's bugs and issues with the system. You report them to their support team, and are told that they are working on that issue. Six to 12 months later, you get a fix. That's not an acceptable turn around time.

Hi John, I understand your frustrations. Our technical support team is available 7 days a week via phone and Live Chat. An Operations Coordinator will be reaching out by phone to understand what issues you are experiencing so they can be addressed properly.