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Easy Storage Solutions vs WebSelfStorage Comparison

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Overview

Easy Storage Solutions provides self-storage management software for small to medium-sized storage facilities.

WebSelfStorage is a facility management solution for self-storage businesses, which offers online advertising and reservations,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

65

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

44.95

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

660

5

4

3

2

1

545

108

4

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

3.3

91

5

4

3

2

1

43

9

4

3

32

  • Value for money
  • Ease of use
  • Features
  • Customer support
60%
would recommend this app

Pros

The support module is an excellent source to find out how to use features. The features of the software are great and I love the fact that our webpage is integrated with our software.
The fact that it's very user friendly, tech support is amazing and a good value for the money.
Awesome software/platform and look forward to using at all our future self storage facilities. Great customer service and vast array of services that can be customized to our needs.

Pros

I walked into my job on the first day not knowing what to expect and was so thankful the software was so user friendly. Their webinars are fabulous too and I learn something new every time.
I really appreciate the quality of the reports associated with WSS; the reports are easy to read and full of useful information. The software has a nice, modern look to it that is very user-friendly.
Webself storage is a great site for self storage facilities. I have the pleasure of working with my rep she has been so much help.

Cons

An example of nonsense: The navigation section under the page titles are a mess. When you're on the dashboard, it displays "HOME/REPORTS/DASHBOARD", why is it under reports, first of all.
The reports are limited and quite terrible actually. Most do not sort and only download to a PDF or CSV document.
They even explain what I did wrong so I can easily fix future mistakes.

Cons

First, you must know, the program is developed in a way for constant accountability. It also makes it difficult for a rouge employee to perform a task which could be seen as dishonest or fraudulent.
WSS rewrite, upgrade, or whatever they will call it next, is the worst software, with the worst customer service that I have ever come across throughout the years.
From the time this software upgrade was implemented, it has been a disaster. No words can express my disappointment, frustration and anger with this upgrade with no option to decline.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features14
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Auction Management
  • Billing & Invoicing
  • Client Portal
  • Contract/License Management
  • Credit Card Processing
  • Customer Management
  • Electronic Payments
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Multi-Location
  • PCI Compliance
  • Real Time Notifications
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Security Gate Access Control
  • Template Management
  • Tenant Tracking
  • Third Party Integrations
  • User Management
  • Total features18
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Auction Management
  • Billing & Invoicing
  • Client Portal
  • Contract/License Management
  • Credit Card Processing
  • Customer Management
  • Electronic Payments
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Multi-Location
  • PCI Compliance
  • Real Time Notifications
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Security Gate Access Control
  • Template Management
  • Tenant Tracking
  • Third Party Integrations
  • User Management

Integrations

  • Total integrationsN/A
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations2
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

SC
AvatarImg

Steve C.

Consumer Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy Storage Solutions logo

Easy Storage Solutions

Very Happy with Easy Storage Solutions

Reviewed 7 years ago
Pros

I used to use SiteLink. Good program but costly. A lot of bells and whistles I didn't really use or need. Then I switched to WebSelfStorage. The price was right but I found it difficult to use at times. It wasn't very intuitive and making certain corrections was nightmarish. I wanted to customize certain things but the option didn't exist. WSS only works well on Internet Explorer with a fairly...

Cons

I haven't run into anything that doesn't meet my liking.

DF
AvatarImg

DeAnna F.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

WebSelfStorage logo

WebSelfStorage

Ease of Program

Reviewed 6 months ago
Pros

Web Self Storage is a very easy program to use.

Cons

Integration was a little difficult and time consuming especially the conversion process itself. We had tomake many changes once the conversion took place.

Vendor response

Thank you for your feedback! -CC

NB
AvatarImg

Nancy B.

Warehousing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebSelfStorage logo

WebSelfStorage

Great customer support

Reviewed 3 years ago

I have had the pleasure of working with [SENSITIVE CONTENT HIDDEN] she has been very helpful in assisting me to get our storage system organized. She is truly an asset to your company!

Pros

it is pretty easy to set up our customers for storage.

Cons

I have had no problems with the software.

JT
AvatarImg

Janis T.

Facilities Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebSelfStorage logo

WebSelfStorage

Web Self Storage success

Reviewed 2 years ago

Very happy we use Web Self Storage

Pros

We have used the program for 3 years. At first there were a few bugs they were working out. Now it seems most of the bugs have been solved. We have very good support from Web Self Storage. They are very pleasant to work with and are always ready to assist us in any way possible. Posting a move-in of a customer is fantastic, the forms are printed at the end of the completion of the entry. The...

Cons

It takes a little time to change the letters templates in getting the spacing right.

TC
AvatarImg

Tori C.

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

WebSelfStorage logo

WebSelfStorage

Thank you!

Reviewed 3 years ago

Webself storage is a great site for self storage facilities. I have the pleasure of working with my rep she has been so much help!

Pros

Easy to use. Letting them send my letters out is definitely the best part

Cons

Not the best reports they need more detailed reports

Vendor response

Thank you Tori! We appreciate your feedback and are always working to improve! If you need anything please don't hesitate to contact us. Our toll free # is 1-866-693-6683 option 1.

BR
AvatarImg

Brock R.

Real Estate, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebSelfStorage logo

WebSelfStorage

Functions Great

Reviewed 6 months ago

I have been very pleased with Web Self Storage. They have made my operating experience really easy. I have a lot of doors I am collecting on and Web Self Storage has made it simple to operate all of it. If I do call them with questions they are very helpful answering any questions that I have.

Pros

I am not a technological person. I'm just not into all of that stuff. I am into things that help things run smoother. I learn ways to operate things smoother and then operate them better. WebSelfStorage has helped me do that. The ins and out of all of it are pretty simple once you work with it a little bit. If there is something you are unsure of they have people that can help you operate through it.

Cons

I would like a way to work with someone a little more to help me further understand ways that could help me run all of my storage smoother. Now that I've been running it for almost 2 years I would like someone to work with me to help me in ways that I haven't figured out yet on my own. I'm sure this is possible but just haven't talked with anyone about it.

Vendor response

Thank you for your feedback! remove review Thank you for your post! Please contact us at 866-693-6683, option 1, option 2, and we can set you with a brief webinar to help and some quick tips!

AR
AvatarImg

Verified reviewer

Warehousing, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebSelfStorage logo

WebSelfStorage

Use every day!

Reviewed 4 years ago
Pros

I like that it is easy to keep track of all my units and my payments for my storage units.

Cons

I dislike that I can't click certain invoices to print or not to print and I dislike how not really user friendly this software is.

CW
AvatarImg

Christi W.

Warehousing, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

WebSelfStorage logo

WebSelfStorage

Support

Reviewed 4 years ago
Pros

Customers could book storage and a uhaul in one place.

Cons

The software was good for use. Support from chain of command not so much.

Vendor response

Thank you for your feedback! We always appreciate hearing from our Affiliates!

BC
AvatarImg

Bob C.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebSelfStorage logo

WebSelfStorage

Best self storage managemetn software for the money!

Reviewed 3 years ago
Pros

we have used web self storage at multiple facilities over the years and have always found it to be easy to use, manager and customer friendly and easy for our accounting folks to use. For the price, we have an easy to use management software, very low credit card processing fees, a built in tenant insurance program and a listing on Uhaul.com. we cannot get all of those benefits in one place and especially for the price. while setting up our most recent self storage facility acquisition on webs self storage, the tech staff could not have been more helpful, our other vendors such as our call center agents have complimented web self storage's staff on how easy they have been to work with. we highly recommend this software for the independent self storage owner and operator.

Cons

still need to work out bugs for fully functioning online rentals

Vendor response

Thanks for your feedback Bob! We are always happy to hear from our Affiliates! If you need anything, don't hesitate to reach out! Toni Colasso U-Haul Self-Storage Affiliate Network 866-693-6683

DV
AvatarImg

Danny V.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

WebSelfStorage logo

WebSelfStorage

Webstorage review

Reviewed 3 years ago
Pros

Site map, customers access to U-Haul storage payment and call center options

Cons

Charges for reservations and computer not opening when website is having problems.

Vendor response

It is so nice to hear your feedback Danny! Thank you for being a part of the U-Haul Self-Storage Affiliate Network. If you or anyone on your team ever needs assistance specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. We are happy to help!

AR
AvatarImg

Verified reviewer

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

WebSelfStorage logo

WebSelfStorage

It's fine

Reviewed 4 years ago

I use WSS daily for my small business. There are some features that I would prefer to have that are available in other softwares. But for the money - you really can't beat it.

Pros

It covers all of the basic bases for running a small self-storage business.

Cons

It's tied into Uhaul - so you're at their mercy.

DF
AvatarImg

David F.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebSelfStorage logo

WebSelfStorage

WebSelfStorage

Reviewed 3 years ago

We have used WebSelfStorage for the past 5 - 6 years and have grown with the product including several iterations of the software and several minor (and one major) upgrade. We have found that the support to be great and very helpful. Overall our experience has been a good one.

Pros

The software is the backbone of how we run our storage & retail point of sale operation. It is intuitive and helps us operate our entire operation. I like the ease of use, the reporting for storage and the mapping features.

Cons

At times it does go down. The retail functionality could be more intuitive regarding the sale of retail merchandise. I feel the retail point of sale functionality and reports tools are very limiting.

Vendor response

Thank you David! We always appreciate hearing from our Affiliates. Please feel free to contact us directly with any feedback, we are happy to hear from you. Out toll free # is 1-866-693-6683 option 1.

AC
AvatarImg

Avalon C.

Commercial Real Estate, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

WebSelfStorage logo

WebSelfStorage

WebSelfStorage

Reviewed 3 years ago

It seems to be the simpler of the two storage websites that we use which is helpful for some of our employees.

Pros

There are certain features that I prefer on this software compared to our other one we use. We own 3 facilities and use this at only 1 of them, our smallest. There are more options including purchasing insurance for our customers that I like.

Cons

I don’t like that sometimes the system will not register when I have saved and closed a customers profile. When another user tries to log on sometimes it will say that the profile was left open and no one can access it. It’s frustrating.

DB
AvatarImg

Derek B.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebSelfStorage logo

WebSelfStorage

First time user and now professional

Reviewed 5 months ago

Having a self storage software to run our business has been critical to our growth and success. Having the property organized is critical.

Pros

Honestly the price was a big facture for us as we are a small start-up business and operational costs are high scrutinized.

Cons

It does have some bugs, some times when i input a lot of different customer accounts it overwrites my work.

FM
AvatarImg

Frank M.

Accounting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

WebSelfStorage logo

WebSelfStorage

New upgrade costs heavily in time and we had to call in digi-gate to make interface work.

Reviewed 5 years ago

Helps you consider possibilities.

Pros

Excellent controls - good for multi location operation. Low cost. Usable from remote computers. Some customer reference from other locatioins

Cons

Repeated failed upgrades and cloud interface. On new system, after a week they still are down loading other storage customers mixed in with our customers.

SM
AvatarImg

Sarah M.

Warehousing, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

WebSelfStorage logo

WebSelfStorage

WebselfStorageReview

Reviewed 3 years ago

Only have used the free trial so im not quite sure how i feel about it, its expensive! 34.95 a month. Almost as much as a live storage. LOL

Pros

Pros for this site is you can use it on your smart phone and not just a computer! Which now a days people use smartphones more!

Cons

I havent used it long enough to find out very many cons, i just know that Its better than other computer hangouts!

TB
AvatarImg

Tonja B.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebSelfStorage logo

WebSelfStorage

Great Service!!! Great Software!!

Reviewed 6 months ago

Our experience with the Web Self Storage customer support staff was beyond excellent! Our CSR, [SENSITIVE CONTENT], went way above and beyond in helping us and getting us up and running. She provided us links for additional training and made sure we understood how to complete certain tasks. The process of getting us up and running so quickly would not have happened without the Web Self Storage support staff.

Pros

Reports are great! Templates are fantastic!

Cons

It would nice to be able to pull up the Site Map and not have to leave it to go to another section of the website.

Vendor response

Thank you for your feedback! -CC

SE
AvatarImg

Shawn E.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

WebSelfStorage logo

WebSelfStorage

We just got upgraded and it is so bad stay away at all costs

Reviewed 5 years ago

There are no pros after the update this was forced on us I have to ask has anyone of these people ever spent any time behind a storage counter I highly dought it

Pros

No pros were added to this review

Cons

Not intuitive takes 8 step to complete what used to take 4 report aren't populated buyer beware I am looking at new software which I never would have considered before this update

DS
AvatarImg

David S.

Warehousing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebSelfStorage logo

WebSelfStorage

Product Is Great!!

Reviewed 3 years ago

Overall it is user friendly. Payments are easy. We have a call center service that we pay $215.00 a month for. This allows me to be on the property helping my customer, while someone else helps another customer over the phone! I would say consider this product, It is cost effective, and I personally LOVE the support I get from Uhaul Affiliate support network when it comes to any and all issues.

Pros

1) What I love the most about Web Self Storage is the mobile walk around feature. I walk my property every day when performing a lock action report, and if i find a unit that needs cleaning from a over night move out, or a unit that has a rusted door handle, broken latch you name it, I CAN TAKE A PHOTO AND ATTACH IT to the customers Storage unit Digitally :). When I am done with the walk around and...

Cons

1) Currently, I am frustrated with how quickly the ledger updates with reversals, and how it reports/ Displays itself. For the most part, 20 minutes of staring at the screen will help you learn it, like any program you are not familiar with. 2) The walk around list display. It does not have a option that will allow you to display your room numbers from numerical order. I spent 5 hours editing 436 rooms individually to create a walk around report that would make my property walk around easier.

TM
AvatarImg

Thomas M.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

WebSelfStorage logo

WebSelfStorage

Worst software and support imaginable!

Reviewed 4 years ago

The best benefit is to not waste your time or money.

Pros

Better than paper. Nothing positive to say.

Cons

I think this software was designed to make it as difficult and unpredictable as possible. I have experience with other self storage software and am quite tech savvy but WSS said they can report to Quick Books and after hours and hours (mostly on hold) the problems just got ignored.

Vendor response

Thank you for your feedback Thomas. I apologize for the delayed response. If you or anyone on your team would like to discuss issues specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. Our team is free to call and we are happy to help. Thank you for your continued support and for being a part of the U-Haul Self-Storage Affiliate Network. Toni Colasso U-Haul Self-Storage Affiliate Network 866-693-6683

MW
AvatarImg

Margaret W.

Warehousing, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

WebSelfStorage logo

WebSelfStorage

Top Notch Technical support.

Reviewed 3 years ago

We have already had several customer move in because of Web Self Storage. We are not paying 1 1/2 the first months rent to a foreign company to rent our units. Finally we can answer our own phone calls without going through a third party. It is more economical and are dealing with friendly people.

Pros

I was intimidated by the program at first : however, with the help of rep they have made it seem easy. I am 73 years old and learn easier by hands on. The guidance that me and my team has received has helped immensely. Of course with any new program it is going to be a learning curve, I am thankful to have caring help on the other end..

Cons

It takes longer to take an application. I am sure with time, it will go faster. This is only our first week to be dealing with a new program. If you are moving over to WebSelfStorage do so after the 10th of the month it makes it much easier.

Vendor response

It is so nice to hear your feedback Margaret! Thank you for being a part of the U-Haul Self-Storage Affiliate Network. If you or anyone on your team ever needs assistance specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. We are happy to help!

AB
AvatarImg

Andrew B.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WebSelfStorage logo

WebSelfStorage

STAY AWAY! STAY FAR, FAR AWAY! DON'T EVEN THINK ABOUT IT!

Reviewed 4 years ago

We are a self storage business. This is the worst software I have ever used. It barely works. There are constant glitches. Customer support is useless. Your issues get "escalated" but nothing gets resolved. If we didn't use it for many years and all our data wasn't on their servers, we'd have switched already. READ THE OTHER REVIEWS. THEY'RE ACCURATE.

Pros

Nothing. Please, just read the other reviews. It takes a lot for me to write something negative about a company. But other businesses need to be spared from the pain of dealing with them. It's THAT bad.

Cons

We were users of the "classic" software, which worked fine. In March 2018, we were upgraded to "new software" from their "developers." This is, hands down, the worst software I've ever used. Please, read all the other reviews as well, especially the recent ones. They're all true. This software functions like 4th graders developed it as a science fair project. PLEASE DO NOT USE THIS SOFTWARE. I don't want anyone else to go through what we're going through. We're not alone. Just read the other reviews.

RV
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Ruth V.

Facilities Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WebSelfStorage logo

WebSelfStorage

Upgrade Nightmare

Reviewed 4 years ago

After numerous phone calls, phone calls not returned and countless hours on the phone with Web Self Storage Support personnel regarding the Quickbooks interface with the updated software it is still not operational. it was to be operational in Dec 2018, that date was not met and the new date was Jan 2019. It is now February 2019 and it is still not operational for my business. The support staff informed me that I would need to enter information manually into QB until my issue could be resolved. One of their supervisors informed me I had taken too much of theirs staffs time and informed me it was a QB issue. After calling QB I was assured it was actually an issue with Web Self Storage software. Based on my experience I would definitely not recommend this company or their software!

Pros

Based in my experience absolutely nothing

Cons

The software upgrade does not function with my Quickbooks

SB
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Sue B.

Warehousing, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WebSelfStorage logo

WebSelfStorage

My WebSelfStorage Experience

Reviewed 4 years ago

I highly recommend the WebSelfStorage software and the support personnel to help your facility run very efficiently

Pros

Being new to the self-storage industry, we have achieved a relative amount of success from the support we get from the WebSelfStoragestaff and the software system that helps our facilities run very smoothly. Every time I call and have an issue, it is literally resolved in a matter of minutes. Everyone is professional courteous and so nice to work with.

Cons

I don't have any cons regarding the program at this time.

Vendor response

Thank you Sue for your feedback! We always appreciate hearing from our Affiliates. Thank you for being a part of the U-Haul Self-Storage Affiliate Network!

RR
AvatarImg

Rhonda R.

Commercial Real Estate, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

WebSelfStorage logo

WebSelfStorage

1st time user figuring it out

Reviewed 5 months ago

[SENSITIVE CONTENT] is my main reason for continuing to work through this system. She is such an asset. Thank you for working with me

Pros

Pricing is definitely a factor. Has all the features that is needed in the self storage business. Tenants receiving all information timely. Ease of use. [SENSITIVE CONTENT] is the best. She answers all my calls and is the most helpful. I have never called and been placed on hold. I reach her directly the first time always. When I don’t understand something in the program, she is very patient and walks me through. She may be the biggest reason for the fantastic reviews.

Cons

Some of the features are not as obvious. Once you know the system, they make sense. I am still learning but it is pretty easy.

JH
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Johnny H.

Real Estate, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WebSelfStorage

Do Not Use WebSelfStorage

Reviewed 2 years ago

Frustrating. The bugs, and lack of contact/support during crucial business times is not acceptable. We inherited this system when we purchased our self storage properties, and haven't switched because we have so many customers on auto pay that we do not have their credit card info so that we can easily switch them over without making hundreds of phone calls. At this point though, getting away from WebSelfStorage is our primary goal.

Pros

Autopay, prefilled forms (when they're actually working), and email reminders (again, when they're working).

Cons

They go down without reason, contact, or response. They're unreachable for support. Most the time you ignore it, and wait a little bit; today is the 1st of the month, and they've been down (unavailable!) all day. This is the time in self storage management when you use this software the the most, and they're not available. No answer to phone calls, their web contact form is broken and errors out, so you're just out of luck. DO NOT RELY ON THIS SOFTWARE FOR YOUR BUSINESS! Do yourself a favor, and avoid my frustration with them. Outside of the down times, there's bugs and issues with the system. You report them to their support team, and are told that they are working on that issue. Six to 12 months later, you get a fix. That's not an acceptable turn around time.

Vendor response

Hi John, I understand your frustrations. Our technical support team is available 7 days a week via phone and Live Chat. An Operations Coordinator will be reaching out by phone to understand what issues you are experiencing so they can be addressed properly.