EasyParcel Reviews

I don't need to spend a lot of time generating waybills and it saved a lot of time and administrative work for me!

I think if there is a way for it to be integrated whereby once the items is delivered, the shop end gets marked completed, it helps business owners a lot more!

The software allow u to cancel your order on the last min and return your credits immediately. No hassle. U able to see the various couriers price. Able to see your history purchased,monitor your customer's parcel and I have a very good account manager who reply and assist on my queries very fast. U can access on your desktop and even mobile phones to key in your order. Most importantly, they have...

Read more

U have to key in your parcel order before 930pm. If you forget , the next collection date will be the day after. Wish it could be 1159hrs. Though it's not a flaw, sometimes I might forget or too busy to key in the order. Sounds like more a user issue than them but still I prefer 1159hrs. Hahah.

Like the variety of providers, fast delivery options, payment methods, comparatively easy to create a shipment

Customer service for problematic cases, e.g. charging for shipment without providing the service - case INT/Lost/TNT/GE523047526sg/Lost/TNT/GE523047526sg is already 3 months old and the customer service is not updating on the status and not providing refund although we use the platform almost daily - so they don't care about long-term customer and not showing any loyalty

EasyParcel is the best shipping aggregator in Singapore. Super fuss free because of the integration with Woocommerce which we're on. Great selection of couriers with different shipping times and price points.

Wish there was an option to fix all international orders to a certain courier (TNT), instead of defaulting to the lowest price (eg Janio)

Ease of use and reliability. The software allows me to process my thousands of parcels without a single issue ever since my first use last year. I have been recommending similar online sellers to switch to EasyParcel.

Rarely but in a few occasions, there is a problem with the server causing a slow loading time. Otherwise, it's a pretty smooth journey!

It has all major couriers for both immediate delivery and 2-3 day delivery in one place with one interface, and the price is much lower than book with those couriers directly!

There is not really any issue that I am aware of.

Users are given a tracking link to share with customers as they constantly will ask on the update of their parcel

Customer feedback that they do not receive any SMS notification in regards to parcel tracking so I usually will pass them the link instead to ensure the customer remains updated

Easy to use and it's friendly. One place I can compare various courier cost.

I am happy with the service. Nothing negative.

easy navigation, outlook is easy to undersand

not for now. so far so good. price can be lowered

friendly and helpful staff..they were very efficient with their task..the service is fast...keep up the good work people!♥️

nothing, everything is good. I am really happy with the service provided by the easyparcel.

When you're looking for shipping services, it can be frustrating and inconvenient to manage a number of shipping partners. Which one is the cheapest or which one offers the quality of service (like shipping speed) that I need? Do I have an account with them? What is their submission process like and when can they pick up my parcel? EasyParcel takes the guess work out of shipping. With a convenient overview of all available shipping partners for each individual package, it just takes a quick glance to know which service is right for the job and place your booking right from the interface.

For a service that is focused on speed of delivery, their customer service is extremely slow. Their chat bot is the worst and instead of helping solve problems, it creates additional steps in the problem resolution process. Additionally, they almost "force" you to sign up for their "top up" service into their balance. Once the money is in there, there's no way to take it out easily. You have to use...

Read more

Integration with Shopify was easy and overall software was user friendly and intuitive.

Even though it is able to import addresses from Shopify, but it does update Shopify with shipment details after shipment has been arranged.

User friendly. Customer support is good.

The website will hang quite often, and loaf quite slowly.

The soft ware is user-friendly. It displays clear tracking process for me and enable to review and check for any input errors before making payment. Their prompts are very timely to help me to identify any input errors and rectify them immediately. The platform is fast, efficiently and easy to use once login. Very happy with the overall performance of their website.

I was not successful uploading almost 200 items in their website. Need to split into batches of 50 items to upload.

I have been using Easyparcel for my small business and it has definitely made the shipping process easier and hassle-free. The price is consistent and affordable - considering the range of item weight. The additional services such as SMS tracking enhances my business' credibility and customer service.

The phone app is not complete. It would be more convenient if the app is completed.

Many option of courier company in one platform. I can enjoy cheaper shipping rate.

so far the platform is okay for me, I can easily operate the website.

Good delivery booking platform which helps to save a lot of time. As delivery bookings can be made online . And I don't have to went to the post office with the free pickup service from home.

need more logistic company option in enable the customer to compared the prices

It is user friendly, has good shipping cost and enjoy it’s pickup at doorstep. For me it’s a great deal.

None I can think off as my short time using this software it has served it’s purpose.

1) Overview of different couriers service on its price and duration at 1 glance 2) Great customer service from Venice whom responded to my queries despite her off day

1. Chat room - very limited choice and slow in response. No reflect on contact number when customer is urgently require replies 2. No advice on the courier pickup time thus sender cannot tell when the pick up will happen. 3. Will be good to add remarks on pick up days and time

pretty affordable and many services too, so it was great and easy to use for me

customer service is so poor, i lost 2 parcels and gotten no refund so far

Easy to use and rates were very reasonable.

Customer service turn around time could be better improved.

Simple to use. Prices stated are pretty affordable and transparent with no hidden costs.

Tracking of delivery is difficult as we will need to visit each delivery courier site to track where the parcels are. Also when we place an order for pick up we are not sure when the item will be collected as the time of collection was not stated. Sometimes they come at 11pm when we are already out if office.

Easy to use and convenient for me to order shipments

everything is alright at the moment and I'm happy with the service

It is quick and easy to use. Anytime I can login to check the rates for overseas parcels and advise accordingly.

Everything has been great but the cut off time can be push back a bit more. It would be great at 11pm.

Able to do bulk parcel upload. The collection is on time. Their customer service support reply promptly.

When doing bulk upload, if a certain address is not accurate, will have to re-upload the whole file again instead of proceeding with those that have no issues.