Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.
Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.
The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.
Likelihood to recommend: 8/10
Syncs all our websites super easily. Great customer support.
They don’t always implement the things that people request.
Thanks so much for sharing your feedback! Our team will be happy to hear you've had a great experience.
Thanks again and we look forward to helping you grow your ecommerce business.
Likelihood to recommend: 10/10
We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave.
The fact that it integrates much of what a small multichannel business needs.
When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!
Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team.
Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance.
Likelihood to recommend: 2/10
Syncing my two store fronts, inventory was a challenge to keep correct across the board. Now its on the money!
Nothing really, im not computer savvy and I been able to get it all going with some halp from support!
Thanks so much for your positive feedback! We work hard to make it easier for customers like yourself to run their online store, so our team will be happy to hear you've had a great experience.
We look forward to helping you continue to grow your ecommerce business.
Likelihood to recommend: 10/10
Overall it's a decent piece of software but it does have several issues that make it hard to figure out exactly what is going on sometimes with your business. The reporting is clunky and not customizable and some other features are dangerous if you rely on them but don't realize that the data may not be the whole picture like you think. Annual billing is misleading; The annual billing cost will be renewed, without warning, once you exceed the number of orders for the year. So if you sign up for the 100 orders/month annual plan and you use 1,200 order in 2 months then you'll be charged the annual price every two months, even though you'd pay far less than that by just paying monthly. So buyer beware!
The software does a lot as far as multi-channel management. It's pretty easy to add new sales channels and then have it manage your inventories and listings. It's also very nice to be able to set up multiple warehouses and even have Amazon FBA fulfill listings for other channels.
It still has some bugs. Be very careful when you download listings because it can create MCF listings inside of Amazon and you won't even know about it unless you go to Amazon and go to each of your products. Ecomdash doesn't notify you or have any way to tell that this listing creation happened. After talking with the support team it appears to be a bug and this can have huge implications for your business when trying to make simple changes or downloads. Also, it's a pretty simple piece of software that does some basic stuff well, but is not very customizable and won't offer you the advanced features you may be wanting. The reports are fairly simple and sometimes you'll have to pull multiple reports for usable info. It really needs some work on the types of reports and notifications that it claims to offer, especially with multiple warehouses. It shows "in-stock" for items that are out-of-stock in one warehouse, which is very annoying because different sales channels are fulfilled by different warehouses, but you'll never be able to see that in a report, so it makes for a lot of manual work and multiple reports to mesh to get the info you need. Also, the annual billing is very misleading and I'd be careful with that.
Likelihood to recommend: 6/10
- $0/mo. for up to 30 Sales Orders/mo.
- $25/mo. for up to 100 Sales Orders/mo.
- $75/mo. for up to 500 Sales Orders/mo.
- $175/mo. for up to 2000 Sales Orders/mo.
- $350/mo. for up to 10000 Sales Orders/mo.
- Enterprise Options Available Upon Request