ecomdash Pricing, Features, Reviews & Alternatives

ecomdash

Multichannel inventory & sales order management web software

3.82/5 (100 reviews)

ecomdash overview

What is ecomdash?

Ecomdash is an ecommerce management platform helps merchants their online business channels from one dashboard. Coordinate fulfillment and stock levels on platforms such as eBay, Amazon, Walmart, and more.

The software is ideal for small to medium-sized companies. Try it for free for 15 days. After your 15 day free trial, you'll have the option to continue with the freemium or pro plan package.

Ecomdash provides training and support both over the phone, via email, live chat, and a dedicated support site, along with video tutorials and regular blog updates. Ecomdash also offers a free onboarding session for new, active users.
www.ecomdash.com

Pricing

Starting from
$25/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

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ecomdash screenshot: Automate dropship communication between sales channels and dropship suppliers.Multichannel Inventory Control Software for Online Retailersecomdash screenshot: Sync inventory levels across all your online and offline platforms.ecomdash screenshot: See all your sales orders from one platform.ecomdash screenshot: Print shipping labels from top carriers.ecomdash screenshot: Make data-driven decisions with access to over 40+ reports.

ecomdash user reviews

Value for money
Features
Ease of use
Customer support
  4.0
  3.8
  3.5
  3.9
Sander K.

Highly capable with a learning curve

Used daily for 2+ years
Reviewed 2019-01-14
Review Source: Capterra

Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Pros
Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Cons
The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kyle P.

Best inventory software

Used daily for 2+ years
Reviewed 2020-09-23
Review Source: Capterra

Great experience

Pros
Syncs all our websites super easily. Great customer support.

Cons
They don’t always implement the things that people request.

Response from ecomdash


Hi Kyle,

Thanks so much for sharing your feedback! Our team will be happy to hear you've had a great experience.

Thanks again and we look forward to helping you grow your ecommerce business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul M.

TOO MANY CHANGES!

Used daily for 2+ years
Reviewed 2020-06-16
Review Source: Software Advice

We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave.

Pros
The fact that it integrates much of what a small multichannel business needs.

Cons
When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Response from ecomdash


Dear Paul,

Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team.

Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance.

Thanks,
Ecomdash

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Peter C.

Love it!

Used daily for less than 6 months
Reviewed 2020-12-17
Review Source: Capterra

Wonderful

Pros
Syncing my two store fronts, inventory was a challenge to keep correct across the board. Now its on the money!

Cons
Nothing really, im not computer savvy and I been able to get it all going with some halp from support!

Response from ecomdash


Hi Peter,

Thanks so much for your positive feedback! We work hard to make it easier for customers like yourself to run their online store, so our team will be happy to hear you've had a great experience.

We look forward to helping you continue to grow your ecommerce business.

Thanks again,
Ecomdash

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Annual plans are misleading - proceed with caution

Used weekly for 2+ years
Reviewed 2019-05-02
Review Source: GetApp

Overall it's a decent piece of software but it does have several issues that make it hard to figure out exactly what is going on sometimes with your business. The reporting is clunky and not customizable and some other features are dangerous if you rely on them but don't realize that the data may not be the whole picture like you think. Annual billing is misleading; The annual billing cost will be renewed, without warning, once you exceed the number of orders for the year. So if you sign up for the 100 orders/month annual plan and you use 1,200 order in 2 months then you'll be charged the annual price every two months, even though you'd pay far less than that by just paying monthly. So buyer beware!

Pros
The software does a lot as far as multi-channel management. It's pretty easy to add new sales channels and then have it manage your inventories and listings. It's also very nice to be able to set up multiple warehouses and even have Amazon FBA fulfill listings for other channels.

Cons
It still has some bugs. Be very careful when you download listings because it can create MCF listings inside of Amazon and you won't even know about it unless you go to Amazon and go to each of your products. Ecomdash doesn't notify you or have any way to tell that this listing creation happened. After talking with the support team it appears to be a bug and this can have huge implications for your business when trying to make simple changes or downloads. Also, it's a pretty simple piece of software that does some basic stuff well, but is not very customizable and won't offer you the advanced features you may be wanting. The reports are fairly simple and sometimes you'll have to pull multiple reports for usable info. It really needs some work on the types of reports and notifications that it claims to offer, especially with multiple warehouses. It shows "in-stock" for items that are out-of-stock in one warehouse, which is very annoying because different sales channels are fulfilled by different warehouses, but you'll never be able to see that in a report, so it makes for a lot of manual work and multiple reports to mesh to get the info you need. Also, the annual billing is very misleading and I'd be careful with that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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ecomdash pricing

Starting from
$25/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

- $0/mo. for up to 30 Sales Orders/mo.
- $25/mo. for up to 100 Sales Orders/mo.
- $75/mo. for up to 500 Sales Orders/mo.
- $175/mo. for up to 2000 Sales Orders/mo.
- $350/mo. for up to 10000 Sales Orders/mo.
- Enterprise Options Available Upon Request

ecomdash features

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audit Management
Customizable Reports
Data Import/Export
Inventory Management
Mobile Access
Reporting & Statistics
Reporting/Analytics
Search/Filter
Status Tracking
Third Party Integrations

Access Controls/Permissions (671 other apps)
Audit Trail (548 other apps)
Billing & Invoicing (566 other apps)
Compliance Management (677 other apps)
Document Management (786 other apps)
Workflow Management (705 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ecomdash

Key features of ecomdash

  • Dropshipping & FBA order routing
  • Complex inventory - kit, bundle & build
  • Sales channel reporting
  • Email sales templates
  • Unlimited backend users
  • Multichannel integration
  • Full cycle visibility
  • Product & SKU mapping
  • FBA fulfillment
  • Route multichannel orders
  • Multichannel listing tool
  • Variant products management
  • HTML templates
  • Bulk updates
  • Print pick lists
  • Multi-carrier solution
  • Batch printing
  • Notes
  • Shipment tracking
  • Tax management
  • Accounting management
  • Activity tracking
  • Assignment management
  • Automatic notifications
  • Communication management
  • Custom development
  • Data synchronization
  • Demand forecasting
  • Distribution management
  • Integrate eBay, Amazon, Rakuten, Sears, Etsy, Shopify & more
  • Inventory optimization
  • Inventory tracking
  • Multi-channel management
  • Multi-location
  • Order management
  • Order processing
  • Promotions management
  • Purchase order management
  • QuickBooks Online integration
  • Near real time updates
  • USPS return labels
  • Sales reporting
  • Search functionality
  • Shipping label
  • Shipping management
  • Shopping cart
  • Distribution & supplier management
  • Supply chain planning
  • Template management
  • Third party integration
  • Tracking features
  • Work order management
  • Activity dashboard
  • Purchasing management
  • Shipping discounts
  • Prioritizing
  • Receipt management
  • eCommerce API
  • Sales orders
  • Stock management
  • Inventory forecasting
  • Sales trend monitoring
  • Reporting & analytics
  • Campaign management
  • Multi-warehouse management
  • Inventory management
  • Email marketing
  • Schedule email campaigns
  • Email alerts
  • Create user restrictions
View All Features

Benefits

Inventory and sales management: Ecomdash gives users complete control and transparency of their stock, inventory, sales and distribution with auto-synchronizing thus giving users more time to focus on other aspects of their business.

Dropshipping and distribution management: By applying dropshipping techniques, ecomdash enables users to keep minimum levels of inventory/stock as it links distribution directly to the user's suppliers.

Backend users and restrictions: Ecomdash grants users the ability to create unlimited end users and in turn unlimits the amount of staff they can have on the system, it also creates permissions and staff limitations when viewing reports and task creation.

Trial, demo, freemium, and resources: Regular tutorial updates on the dashboard and YouTube channel will give users a better insight into the service and how to update and improve their platform. The trial and demo are also free to use should users wish to get a greater insight into the service prior to purchase. Retailers who process less than 30 orders/month can continue with their freemium package.

Email marketing: The inventory control dashboard empowers users to create email campaigns, store templates, measure success rates and send out regular sales campaigns.

Sales and support: Ecomdash provides support via Live Chat, email, phone, support site, and community boards.