ecomdash Pricing, Features, Reviews & Comparison of Alternatives

ecomdash Reviews

ecomdash

Multichannel inventory & sales order management web software

4.27/5 (15 reviews)
1,514     1,352

Ecomdash is an inventory management and order fulfillment platform that gives you the option of managing all your online sales channels via the one application. Coordinate sales and stock levels on platforms such as eBay, Amazon, Etsy and more with reporting and auto-synchronizing (updated in real time on the application).

The software is ideal for small to medium sized companies and comes with a free 15 day trial and demo that will give you a greater insight into the application before any financial commitment is needed. Ecomdash provides training and support both over the phone, via email and a dedicated support site, along with video tutorials and regular blog updates to assist your user experience.

An email marketing tool is featured within the application allowing you to create further business development whilst at the same time managing the sales and inventory from previous sales and orders. This tool will let you create generic sales and follow-up email templates along with generate reports based on what you feel is top priority.
www.ecomdash.com

ecomdash Reviews (15)

Latest reviews

 They work with "regular" people

I have a small home based craft business that sells on Ebay and Etsy. I needed a way to keep track of inventory, sell on multiple channels, and not break the bank. Oh did I mention that they had to be patient? I've been with Ecomdash for over a year now. I'm still happy with my decision.

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Reviewed yesterday by Majyk Stella

 

 Great Product, Outstanding Customer Support

Ecomdash is a great product and has a ton of bells and whistles. The customer support is outstanding. I personally found a longer learning curve but that might just be me. The documentation and training modules are very good. There is so much involved with this software that you may not find out ...

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Reviewed 6 days ago by John Van Wyk

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ecomdash Category Leaders

Reviews
Integrations
Mobile
Media
Security

#17 in Inventory Management

View full ranking
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7
12
6
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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

ecomdash Screenshots (4)

ecomdash screenshot: inventory_management_software_ecomdashecomdash screenshot: ecommerce_ecomail_marketing_ecomdashecomdash screenshot: reporting_software_ecomdashecomdash screenshot: listing-management-ecomdash

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
iPhone-iPad, iPhone, Linux, Mac, Windows, Web-based
Supported Countries
Australia, Canada, Europe, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

ecomdash Pricing

Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

- $50/mo. for up to 100 Sales Orders/mo.
- $75/mo. for up to 500 Sales Orders/mo.
- $125/mo. for up to 1000 Sales Orders/mo.
- $175/mo. for up to 3000 Sales Orders/mo.
- $250/mo. for up to 6,000 Sales Orders/mo.
- $350/mo. for up to 10,000 Sales Orders/mo.
- Enterprise Options Available Upon Request

Competitors Pricing

ShipHawk

Starting from: $1500.00/month
Pricing model: Freemium, Subscription

Stitch Labs

Starting from: $499.00/month
Pricing model: Subscription

Zoho Inventory

Starting from: $29.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Users who visited ecomdash also visited

Key Features of ecomdash

  • Order management
  • Distribution and supplier management
  • Inventory Control
  • Sales order coordination including sending to FBA
  • Dropshipping & FBA order routing
  • Multi-channel integrations - unlimitied
  • Complex inventory - kit, bundle & build
  • Sales channel reporting
  • Schedule email campaigns
  • Email sales templates
  • Unlimited backend users
  • Create user restrictions
  • Receive email alerts
  • Auto-sync near real-time
  • Online demo available
  • Free 15 day trial
  • Free email and telephone support
  • Integrate eBay, Amazon, Rakuten, Sears, Etsy, Shopify & More
  • Video tutorials
  • Regular blog articles and information

Benefits

- Inventory and sales management: ecomdash allows you complete control and transparency of your stock, inventory, sales and distribution with auto-synchronizing thus giving you more time to focus on other aspects of your business.

- Dropshipping and distribution management: by applying dropshipping techniques, ecomdash enables you to keep minimum levels of inventory/stock as it links distribution directly to your suppliers.

- Backend users and restrictions: ecomdash grants you the ability to create unlimited end users and in turn unlimits the amount of staff you can have on the system, it also creates permissions and staff limitations when viewing reports and task creation.

- Trial, demo and resources: regular tutorial updates on the blog will give you a better insight into the service and how to update and improve your platform. The trial and demo are also free to use should you wish to get a greater insight into the service prior to purchase.

- Email marketing: your inventory control dashboard empowers you to create email campaigns, store templates, measure success rates and send out regular sales campaigns.

- Sales and support: ecomdash provide online and telephone support in the form of email and tickets. Their US based support will give you the option of physically visiting the office or submitting your queries electronically.

Alternatives to ecomdash

Videos

Majyk Stella

They work with "regular" people

27/03/2017

I have a small home based craft business that sells on Ebay and Etsy. I needed a way to keep track of inventory, sell on multiple channels, and not break the bank. Oh did I mention that they had to be patient? I've been with Ecomdash for over a year now. I'm still happy with my decision.

Pros

Price, yearly pricing opportunities now, not limited on channels. The staff has always been helpful and supportive.

Cons

Things are always changing and sometimes that can be a challenge because I am just one person but I can't complain too loud because they are always improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ecomdash

One of the things I like about this group of software designers is that are open to suggestions. See something that could be better? Ask and you'll probably receive.

Source: Capterra
Helpful?   Yes   No
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John Van Wyk

Great Product, Outstanding Customer Support

22/03/2017

Ecomdash is a great product and has a ton of bells and whistles. The customer support is outstanding. I personally found a longer learning curve but that might just be me. The documentation and training modules are very good. There is so much involved with this software that you may not find out about some functions for a few months.

Pros

It can do a lot and customer support is outstanding.

Cons

Onboarding is a bit confusing for someone that is new to this type of software. I found the learning curve to be very long. Also, if you are not accustomed to using spreadsheets to upload information it makes it longer. There are also so many bells and whistles I find it hard to use them all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering ecomdash

I think that if you helped more with the onboarding and getting the product up to speed. It would help. When I first started with this software, I would have loved a step by step procedure. I think you have that now.

Source: Capterra
Helpful?   Yes   No
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Andy Sollofe

Ecomdash - work in progress

21/03/2017

Nice piece of software but it lacks some basic features like variation listing. They are adding new features all the time. If you are looking to manage inventory on multiple channels and easily update inventory from suppliers it is great. Customer service is usually fast and their knowledge base can answer most questions. Areas that need improvement are listing to channels, automatic price changing on channels, business rules to allow product data to be manipulated easily. Overall I like Ecomdash and hope they continue to grow and add features

Pros

Inventory management Supplier management

Cons

No variation listings No business rules to combine data Can be a little slow at times

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering ecomdash

Been with them for a couple of years and they are going in the right direction

Source: Capterra
Helpful?   Yes   No
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Melanie Wallace

A Must Have

21/03/2017

I have used ecomdash for years and could not imagine running online e-commerce sites without it. If you sell on multiple channels - ecomdash is a MUST HAVE. The sliding scale pricing is perfect for new businesses. The customer service is AWESOME! Inputting new products is a breeze. Reports are great. You will WANT THIS!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Mike Adelmann

Finally found something that works

21/03/2017

I have been searching for inventory integration that really works with minimum effort for my 3 online stores. I finally found it with Ecomdash. I love it. It saves me at least 10 hours a week in keyboard time and headaches with overselling. Dont wait get it now

Pros

Quick set up. Quick site updates

Cons

Sometimes slow to search for sku's

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Stuart Cohen

Best Value for the Price and nice folks

09/11/2016

I evaluated 5 or 6 different platforms before settling on Ecomdash. No question: when it comes to syncing inventory levels it does the job extremely well at a price that is a fraction of its competitors'. Ecomdash's real strength is in the flexibility of its CSV upload facility. If you are comfortable with spreadsheets, there is a way to revise and correct virtually any element of your listings, and you can set up templates for updates that you repeat. In this, Ecomdash is head and shoulders above many of its competitors.

Pros

1. Very powerful ability to update and upload using spreadsheets. 2. Excellent customer service by USA based English speakers who really seem to care. (Note: most of this is by chat, but voice is available if you need it.) 3. Extremely fair pricing. 4. Does the job, rarely malfunctions. Not buggy. 5. Aggressively adding new features, though not the ones you necessarily need. 6. Adequate User-interface with some helpful shortcuts. 7. Lots of flexibility regarding Merchant fulfilled

Cons

1. Manual syncing must be done 250 skus at a time, so if you have just updated everything in a large catalog, be prepared for a tiresome sequence of syncing and screen refreshing. I assume they keep it like this to keep people from syncing everything willy-nilly and maxing out the server, but I don't know. 2. Reporting module is sort of a joke. Lots of reports, but no flexibility, so you're probably going to be piecing together a lot of spreadsheets if you have serious analytics in mind. On the plus side, they did offer to put together a custom report for me, but I would need a lot of them. 3.Listing functionality is extremely limited. If you have brand registry in Amazon, forget it. If you have variants (size, color) forget it. This is not actually listing software, and essentially you have to prepare your listings as you would anyway for each marketplace before putting it into Ecomdash, then try to list it from Ecomdash. One of my few gripes about ECD is that they are not straightforward about how limited their listing really is. 4. Overpromises new integrations. Like all the actors in this sector, ECD is trying to grow very quickly and become a bigger, better program. However, over the past year they have resorted to a constantly-changing series of promises about new integrations and capabilities. Amazon listing capability, ability to list variants, integration with Lokad (a real analytics program) have all been promised and pushed back over the past 12 months as the company changes course and sets targets that suit them better (or, they would claim, are requested by their clients). They recently announced a new FBA integration, then, when I went to set it up, they told me that it's actually not ready yet and have no idea when it will be. The Lokad integradion promised for 3rd Q 2016 is now "on the roadmap" for 2017, whatever that means. This is inconvenient for me as I try to plan my overall software workflow going forward. It's annoying, and a change from how the company operated when I started with them in 2014.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ecomdash

Some of the limitations of Ecomdash are only evident once you start working with the system. Listing is limited to non-existent. Reporting is clumsy. This is not a one-stop solution if you have a wide global operation that sells in multiple countries and marketplaces, and their promises to become one are seeming less and less reliable. However, if you are aware of that at the start, ECD is an extremely high-value program that I would say is the best in it's sector and beats a lot of higher-priced competitors, feature for feature. If you don't feel like dropping $15,000+ annually for Channel Advisor or others of its ilk, this is a great alternative. I recommend it despite a few frustrations.

Source: Software Advice
Helpful?   Yes   No
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Amiram Koh

Stay way don't believe fake reviews.

03/11/2016

Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their $99 set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.

Pros

Looks good

Cons

Doesn't work

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering ecomdash

Stay away

Source: Capterra
Helpful?   Yes   No
Read more
Amiram Koh

Stay away

03/11/2016

Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.

Pros

Looks good

Cons

Doesn't work

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering ecomdash

Stay away.

Source: Software Advice
Helpful?   Yes   No
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Jason Boltz

Great Company To Work With! Excellent Software and always improving!

29/09/2016

From installation to learning the software Ecomdash provides an incredible team and Resources to get up and going quickly and easily. The features for the money is unbeatable! You get all the features from day 1 and you don't have to spend all your profits to get a good system. The company is innovative and always adding new features and improving ease of use. It is the most User Friendly inventory management software I tried. Give them a try!

Pros

Features included: Inventory Management, Order Management, Fullfillment Management, Quickbooks Integration, Accurate Listing Ability, from DAY 1. Ease of Use and Customer Service Team are always available if you run into something you're not sure about. Unbeatable value for the price!

Cons

Really Nothing. I can't say there is anything bad about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ecomdash

Try it!

Source: Capterra
Helpful?   Yes   No
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Thomas Sansone

Overall good experience. Some slowness/lag at times but great support

21/11/2015

Pros

We sell on multiple sales channels and eComDash is the best value on the market. Once you get use to the way the system works everything is a breeze. From maintaining your inventory to shipping orders. We sell in a physical retail store, as well as Amazon, eBay and our own website and the system is great to sync inventory so we don't oversell. Listing is also pretty easy once everything is set up. For the price eComDash is the best we have used.

Cons

About the only thing I don't like about the system, is the "quickness". Some of this may be my unrealistic expectations of how quick the system should work. But there is also a noticeable performance issue at peak hours. To the credit of the support staff, they are quick to respond and resolve the performance issues so they usually don't last. But as a heavy user of the system, its sometimes annoying. However, its not annoying enough to move to another vendor. Some of it is probably just growing pains as they quickly add new users.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering ecomdash

If you are comfortable navigating these types of systems then you should be ok. But there isn't much in the way of a walk-through tutorial. However, they do have a handy chat button on each screen and the support people are great. Just make sure when you first starting using the system, that you are doing so during normal business hours.

Source: Software Advice
Helpful?   Yes   No
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