ecomdash Pricing, Features, Reviews & Comparison of Alternatives

ecomdash Reviews

ecomdash

Multichannel inventory & sales order management web software

4.2/5 (15 reviews)
1,549     1,362

Ecomdash is an inventory management and order fulfillment platform that gives you the option of managing all your online sales channels via the one application. Coordinate sales and stock levels on platforms such as eBay, Amazon, Etsy and more with reporting and auto-synchronizing (updated in real time on the application).

The software is ideal for small to medium sized companies and comes with a free 15 day trial and demo that will give you a greater insight into the application before any financial commitment is needed. Ecomdash provides training and support both over the phone, via email and a dedicated support site, along with video tutorials and regular blog updates to assist your user experience.

An email marketing tool is featured within the application allowing you to create further business development whilst at the same time managing the sales and inventory from previous sales and orders. This tool will let you create generic sales and follow-up email templates along with generate reports based on what you feel is top priority.
www.ecomdash.com

ecomdash Reviews (15)

Latest reviews

 They work with "regular" people

I have a small home based craft business that sells on Ebay and Etsy. I needed a way to keep track of inventory, sell on multiple channels, and not break the bank. Oh did I mention that they had to be patient? I've been with Ecomdash for over a year now. I'm still happy with my decision.

Read the full review
Reviewed 27th of March by Majyk Stella

 

 Ecomdash Review

At first, the software was extremely slow to load. Tech support made an adjustment and it's much better now. The software is a little complicated & time consuming to use.

Read the full review
Reviewed 22nd of March by Adam G.

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ecomdash Category Leaders

Reviews
Integrations
Mobile
Media
Security

#14 in Inventory Management

View full ranking
44
11
12
6
4
11

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

ecomdash Screenshots (4)

ecomdash screenshot: inventory_management_software_ecomdashecomdash screenshot: ecommerce_ecomail_marketing_ecomdashecomdash screenshot: reporting_software_ecomdashecomdash screenshot: listing-management-ecomdash

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
iPhone-iPad, iPhone, Linux, Mac, Windows, Web-based
Supported Countries
Australia, Canada, Europe, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

ecomdash Pricing

Starting from: $50.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

- $50/mo. for up to 100 Sales Orders/mo.
- $75/mo. for up to 500 Sales Orders/mo.
- $125/mo. for up to 1000 Sales Orders/mo.
- $175/mo. for up to 3000 Sales Orders/mo.
- $250/mo. for up to 6,000 Sales Orders/mo.
- $350/mo. for up to 10,000 Sales Orders/mo.
- Enterprise Options Available Upon Request

Competitors Pricing

Stitch Labs

Starting from: $499.00/month
Pricing model: Subscription

ShipHawk

Starting from: $1500.00/month
Pricing model: Freemium, Subscription

Sellbrite

Starting from: $200.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited ecomdash also visited

Key Features of ecomdash

  • Order management
  • Distribution and supplier management
  • Inventory Control
  • Sales order coordination including sending to FBA
  • Dropshipping & FBA order routing
  • Multi-channel integrations - unlimitied
  • Complex inventory - kit, bundle & build
  • Sales channel reporting
  • Schedule email campaigns
  • Email sales templates
  • Unlimited backend users
  • Create user restrictions
  • Receive email alerts
  • Auto-sync near real-time
  • Online demo available
  • Free 15 day trial
  • Free email and telephone support
  • Integrate eBay, Amazon, Rakuten, Sears, Etsy, Shopify & More
  • Video tutorials
  • Regular blog articles and information

Benefits

- Inventory and sales management: ecomdash allows you complete control and transparency of your stock, inventory, sales and distribution with auto-synchronizing thus giving you more time to focus on other aspects of your business.

- Dropshipping and distribution management: by applying dropshipping techniques, ecomdash enables you to keep minimum levels of inventory/stock as it links distribution directly to your suppliers.

- Backend users and restrictions: ecomdash grants you the ability to create unlimited end users and in turn unlimits the amount of staff you can have on the system, it also creates permissions and staff limitations when viewing reports and task creation.

- Trial, demo and resources: regular tutorial updates on the blog will give you a better insight into the service and how to update and improve your platform. The trial and demo are also free to use should you wish to get a greater insight into the service prior to purchase.

- Email marketing: your inventory control dashboard empowers you to create email campaigns, store templates, measure success rates and send out regular sales campaigns.

- Sales and support: ecomdash provide online and telephone support in the form of email and tickets. Their US based support will give you the option of physically visiting the office or submitting your queries electronically.

Alternatives to ecomdash

Videos

Majyk Stella

They work with "regular" people

27/03/2017

I have a small home based craft business that sells on Ebay and Etsy. I needed a way to keep track of inventory, sell on multiple channels, and not break the bank. Oh did I mention that they had to be patient? I've been with Ecomdash for over a year now. I'm still happy with my decision.

Pros

Price, yearly pricing opportunities now, not limited on channels. The staff has always been helpful and supportive.

Cons

Things are always changing and sometimes that can be a challenge because I am just one person but I can't complain too loud because they are always improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ecomdash

One of the things I like about this group of software designers is that are open to suggestions. See something that could be better? Ask and you'll probably receive.

Source: Capterra
Helpful?   Yes   No
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Adam G.

Ecomdash Review

22/03/2017

At first, the software was extremely slow to load. Tech support made an adjustment and it's much better now. The software is a little complicated & time consuming to use.

Pros

Lots of supported marketplaces.

Cons

It's very confusing and requires a lot of steps, in different places, to create new products and shipping orders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering ecomdash

Try to simplify. Keep all the order sales & shipping information on one page. Too many steps to create inventory.

Source: Capterra
Helpful?   Yes   No
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Stuart Cohen

Great Program with Definite Limitations

21/03/2017

First of all, Ecomdash is the absolute best value out there if you sell on the marketplaces they cover. And I have evaluated 6-7 platforms in depth. That being said, it has some real shortcomings. The Pros: Great Customer support, easy to use, efficient and logical back-end, clean user interface and it works without glitches. Documentation is thorough and well-written. If you are good with spreadsheets, ECD offers excellent capabilities to upload and download information. Really superior to all others in its range. If you sell on Amazon, ebay and a website, ECD will work great and the price can't be beat. Go for it! Cons: Useless reporting: you will have to get your facts and figures somewhere else, or link many many spreadsheets together. It's like a black box for sales information. They have about 40 different very narrowly-focused reports which are not flexible enough to answer more than one small question at a time, so you will have to download a million of them. They do offer to create custom reports, and that could help. Does not track Amazon FBA returns, last I checked, so if you're return rate is above 2-3%, you're just not going to be able to accurately track your sales through ECD. Listing doesn't really work. Can't create ASINS in Amazon, so if you have brand-registry, forget it. Does not list variants to BigCommerce, last time I checked, and did not list variants in general, so if you deal in different sizes and colors, the listing facility may as well not exist. NOTE: Limited/Phony Listing capabilities is the norm for ALL programs that cost less than about $/yr upwards. But you need to ask the questions and not go in believing the bullet points on the landing page, then you can fit Ecomdash realistically into your workflow. The devil is in the details. I tuned out after a few broken promises about integrations and updates, so they may have fixed some of these issues, but you MUST ask specific questions. We switched to Linnworks, which has some of the same issues, because we needed a more European focus and because of the utter inadequacy of the ECD reporting module. All in all, though, Ecomdash is an excellent program and company in a very muddled field. Recommended.

Pros

See above

Cons

See above

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ecomdash

Great platform for a business with low or medium complexity. This is an excellent inventory management software. It has extremely limited listing and reporting capabilities, so you'll probably need to incorporate those into a different part of your workflow. Customer service does make up for many of the shortcomings, especially if you are new to this field.

Source: Capterra
Helpful?   Yes   No
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Andy Sollofe

Ecomdash - work in progress

21/03/2017

Nice piece of software but it lacks some basic features like variation listing. They are adding new features all the time. If you are looking to manage inventory on multiple channels and easily update inventory from suppliers it is great. Customer service is usually fast and their knowledge base can answer most questions. Areas that need improvement are listing to channels, automatic price changing on channels, business rules to allow product data to be manipulated easily. Overall I like Ecomdash and hope they continue to grow and add features

Pros

Inventory management Supplier management

Cons

No variation listings No business rules to combine data Can be a little slow at times

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering ecomdash

Been with them for a couple of years and they are going in the right direction

Source: Capterra
Helpful?   Yes   No
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Melanie Wallace

A Must Have

21/03/2017

I have used ecomdash for years and could not imagine running online e-commerce sites without it. If you sell on multiple channels - ecomdash is a MUST HAVE. The sliding scale pricing is perfect for new businesses. The customer service is AWESOME! Inputting new products is a breeze. Reports are great. You will WANT THIS!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Mike Adelmann

Finally found something that works

21/03/2017

I have been searching for inventory integration that really works with minimum effort for my 3 online stores. I finally found it with Ecomdash. I love it. It saves me at least 10 hours a week in keyboard time and headaches with overselling. Dont wait get it now

Pros

Quick set up. Quick site updates

Cons

Sometimes slow to search for sku's

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Amiram Koh

Stay way don't believe fake reviews.

03/11/2016

Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their $99 set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.

Pros

Looks good

Cons

Doesn't work

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering ecomdash

Stay away

Source: Capterra
Helpful?   Yes   No
Read more
Amiram Koh

Stay away

03/11/2016

Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.

Pros

Looks good

Cons

Doesn't work

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering ecomdash

Stay away.

Source: Software Advice
Helpful?   Yes   No
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Jason Boltz

Great Company To Work With! Excellent Software and always improving!

29/09/2016

From installation to learning the software Ecomdash provides an incredible team and Resources to get up and going quickly and easily. The features for the money is unbeatable! You get all the features from day 1 and you don't have to spend all your profits to get a good system. The company is innovative and always adding new features and improving ease of use. It is the most User Friendly inventory management software I tried. Give them a try!

Pros

Features included: Inventory Management, Order Management, Fullfillment Management, Quickbooks Integration, Accurate Listing Ability, from DAY 1. Ease of Use and Customer Service Team are always available if you run into something you're not sure about. Unbeatable value for the price!

Cons

Really Nothing. I can't say there is anything bad about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ecomdash

Try it!

Source: Capterra
Helpful?   Yes   No
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Thomas Sansone

Overall good experience. Some slowness/lag at times but great support

21/11/2015

Pros

We sell on multiple sales channels and eComDash is the best value on the market. Once you get use to the way the system works everything is a breeze. From maintaining your inventory to shipping orders. We sell in a physical retail store, as well as Amazon, eBay and our own website and the system is great to sync inventory so we don't oversell. Listing is also pretty easy once everything is set up. For the price eComDash is the best we have used.

Cons

About the only thing I don't like about the system, is the "quickness". Some of this may be my unrealistic expectations of how quick the system should work. But there is also a noticeable performance issue at peak hours. To the credit of the support staff, they are quick to respond and resolve the performance issues so they usually don't last. But as a heavy user of the system, its sometimes annoying. However, its not annoying enough to move to another vendor. Some of it is probably just growing pains as they quickly add new users.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering ecomdash

If you are comfortable navigating these types of systems then you should be ok. But there isn't much in the way of a walk-through tutorial. However, they do have a handy chat button on each screen and the support people are great. Just make sure when you first starting using the system, that you are doing so during normal business hours.

Source: Software Advice
Helpful?   Yes   No
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