ePS Pace Features

Web based, easily integrates with other systems. Makes the selling, estimating and job ticketing process very easy.

The inventory management/fulfillment module is a complete joke. It is not intuitive and is generally insufficient for anyone to use commercially.

It keeps great records. It's easy to pull up old jobs and basic lists

Slow and cumbersome. Not very customizable. Boxy. EFI is not fun to deal with. System just isn't smart and it costs way too much

We were able to upload much of our existing information directly into Pace.

Reporting abilities - many default reports did not work properly, and to "correct" them we were told it was a customization. When working in Pace Station, the inability to link tables / objects for reporting has been very frustrating.

The new updates have allowed for a more streamlined managment process by limiting clicks and allowing for easier use of the tools.

MDSF needs to update Smart Canvas to be able to do variable data. Currently we still have to use DirectSmile which is extremely cumbersome, wonky at times and difficult to use. It lacks consistency everytime we open up the software. We are seeing that we need this more and more these days coming from customer requests. Something that is stable and more user friendly would be extremely beneficial.

I think it is easy to use, anyone can navigate the basics of it. I think it is organized.

At the same time its easy to use, it can also be difficult at times. I think sometimes things are hidden in odd spots in the software. And sometimes there are errors that you are unable to figure out alone.

EFI Pace streamlines so much of our business operation. We save time and have improved efficiency throughout our shop thanks to ePace.

Some integrations have been slow to get fully operational but EFI support is committed to helping you get things implemented.

The base architecture is sound. The api is robust

Implementation is difficult EFi struggle to define the optimum approach to implementation, I strongly feel it would be better for the compnay to assertively say "do it this way, because this way works". Integration with EFI Fiery is not evolving very fast and were we to invest in cut sheet ink jet I think reviewing our MIS would become inevitable.

The ability to customize Pace to do whatever production task the business may require.

Right now, it's the time it takes to get problem issues resolved.

The frontline support. The folks that assist with making this software work do a pretty good job.

Inventory is a joke. Development is bad. I'm not your BETA tester

Data Collection Module Inventory API Customization tool kit

More training online Offere Free classes on webinars or YouTube

I like the interface. Inquiries reduce the number of rigid reports that are needed.

It seems that there are features missing that other ERP systems have. I come from manufacturing so the software I used was influenced by aerospace and automotive industry. I like dealing with support, but when something goes into dev review it falls into a black hold. I would like some updates.

Reports and ease of use. You can find different alternatives to usage

Not too many things I didn't like. It is easy to use and train others

The discovery phase forced us to dive into previously overlooked areas of our business. The data that we collected and receive from the software has enabled us to make more informed business decisions with far more predictable outcomes.

There are no negative aspects that we have come across

Very complete solutions that has all the options available.

The software is very costly at time of aquisition.

The flexibility of the software to achieve whatever goals we have in mind. The ePacestation module, Questionnaires (with Item Templates), and the API module have been very key for us and returned lots of value.

Historically, when some core functionality has been identified as having an issue or a bug, there have been delays in getting stuff functioning correctly. Most notably, we've had trouble getting consistent/accurate results from Metrix and from the CRM Outlook plug-in.

There is a lot of flexibility in your capacity to read from the database. The database structure is pretty clearly laid out and accommodates the needs for customization well. The paid customization options have allowed our company to build in the features that were most important to us while adding features that made many users jobs much easier.

The constant battles to resolve small issues have been very frustrating. The bigger battles to resolve accounting and inventory problems has been very frustrating as well. We also are a Printflow user and have found the integration was not well executed and left us regretting our decision to use the two programs in tandem. Support although many times very helpful can also be very unhelpful especially when the only thing they can say is that maybe some day the development team will get to fixing our problem.

web based - there is absolutely nothing else about this system that I like

In my opinion the system is a big waste of money and does nothing except cause frustration and WASTE money and time. There is really nothing about this system that I do like. Whoever created this definitely does not actually use this system......they appear to be keyboard warriors only. Common sense has left the EFI building a long time ago. We were sold this system telling us how much more productive...

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Pace's user interface and overall navigation is intuitive. We especially appreciate the file structure. It allows us to import, export and enhance system data easily using PaceStation query and the Universal Importer. Pace customer support is another strength.

It was more difficult and time-consuming to implement than we expected. Training could have been better. We were spoiled by Pace. It would be wonderful if all the products in the suite (especially Process Shipper and Printstream) could be supported the same way as Pace. With Printstream especially, obtaining support takes longer and often techs need to access files and tables we can't even view, to change a variable or status.

There are a lot of options in it; granted you have to pay big bucks to include any of them as different modules. If you simply run a cost-plus model with absolutely no specific prices quoted to customers, then this might work. The support team usually answers concerns.

Unfortunately, the varied options and features are so difficult to implement and understand that we have been attempting to use this software for 3 years now, and still are not fully implemented. The people in the trenches have no belief that it will ever be completely useable. The estimating module doesn't have a way to charge specific quoted prices to specific customers. So they offer the Price List Quoting module, which does not sync up very well with the estimating and production functionality. If anything is customized, you have to change it is two different places to be able to get it to run through your shop.

I like all the features that Pace has to offer. The ability to write xpath's and event handlers has been very beneficial to the company and production.

Lack of adequate white papers or examples on the items mentioned above, xpath's and event handlers. The amount of time spent on producing these is cumbersome in some instances. Also the fact that we pay for service but service does not include help, it only looks at broken items. I have installed several MIS packages over the years and this is the only one that I know that does not include help in its service plan.

Estimating, P.O's, Data Collection, Payroll, Invoicing and Sales and Marketing reports.

Doesn't seem as though there is a lot of personal followup or review once the system is installed. Although support is available it seems like the after the sale someone should come out annually to review issues that can be addressed to make the system more user friendly, dynamic and valuable to the end user.

Integration with DSF is an important feature for AlphaGraphics. Not always 100% foolproof, but much of the interaction is seamless and most useful. The connection with Inventory allowing customers access to their own stock items including stock balance figures is a winner. PACE allows a high degree of customisation which gave us a greater ability to apply the structure we needed to our workflows. It also facilitated the implementation of accurate production processes into the structure of the MIS.

We are missing more structured tie-ins with equipment vendors, allowing better integration of prepress and production workflows. This is something that is prevalent across all vendors, not just EFI. It feels like each vendor is determined that their method is the correct one and all others must conform to their standards, leaving customers with little option but to go it alone or forget about true integration.

That it is browser based. That it connects with Digital Store Front and Process Shipper. The Pace Station report creator. Open connectivity.

Certain paths take you to dead ends, like looking at the quantity on hand of an inventory item to see quantity in all locations. Parts created a different times, like job level shipping, are different in use than other areas. Certain functions seem to cause the system to faill or get stuck in certain browsers. Poor use of screen space in current version compared to previous versions.

The customization module truly makes this platform powerful and able to adapt to many business models.

Currently, the CRM module. But, I say this knowing that at it's core Pace is an MIS system - not a CRM. So, I am appreciative they have the module as it allows us to operate with a single system of record and not have to manage multiple platforms or integrations.