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Business management software for the printing industry
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Recommended
Brett B.
Printing, 51-200 employees
Used daily for 2+ years
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Creating estimates are easy while at the same time being very detailed, allowing for more accurate estimates while also speeding up the average turn time of our estimates.
The only issue we have found is that certain parts are very cookie-cutter which may not work with every business, so workarounds have to be made to get the results you want.
Joseph S.
Printing, 51-200 employees
Used daily for 2+ years
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Over the years, the organization has been fabulous. However, the most recent series of management changes are clear and the overall service of the company has gone down. I can't believe I'm paying $40K a year in support and somehow need to go to a website to log the problem instead of simply jumping on the phone like I used to do. Furthermore, the lack of online training and education for this product is shameful.
Web based, easily integrates with other systems. Makes the selling, estimating and job ticketing process very easy.
The inventory management/fulfillment module is a complete joke. It is not intuitive and is generally insufficient for anyone to use commercially.
Rachel G.
Printing, 11-50 employees
Used daily for 2+ years
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Terrible experience - EFI has drank the Kool aid
web based - there is absolutely nothing else about this system that I like
In my opinion the system is a big waste of money and does nothing except cause frustration and WASTE money and time. There is really nothing about this system that I do like. Whoever created this definitely does not actually use this system......they appear to be keyboard warriors only. Common sense has left the EFI building a long time ago. We were sold this system telling us how much more productive...
Lynn F.
Marketing and Advertising, 11-50 employees
Used daily for 2+ years
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We were able to upload much of our existing information directly into Pace.
Reporting abilities - many default reports did not work properly, and to "correct" them we were told it was a customization. When working in Pace Station, the inability to link tables / objects for reporting has been very frustrating.
Michelle S.
Government Administration, 1,001-5,000 employees
Used daily for 1-2 years
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The trainers are very responsive and helpful. Unfortunately that's were the helpfulness ends. The software was difficult to implement as there wasn't much guidance. Once everything was up and running, it works well and does what we want.
Intelligent calculations and plenty of information to report on
Implementation was more difficult than anticipated due to issues between our IT and EFI
Alan R.
Printing, 51-200 employees
Used daily for 2+ years
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The new updates have allowed for a more streamlined managment process by limiting clicks and allowing for easier use of the tools.
MDSF needs to update Smart Canvas to be able to do variable data. Currently we still have to use DirectSmile which is extremely cumbersome, wonky at times and difficult to use. It lacks consistency everytime we open up the software. We are seeing that we need this more and more these days coming from customer requests. Something that is stable and more user friendly would be extremely beneficial.
Kenzie L.
Printing, 11-50 employees
Used daily for 2+ years
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I was never formally trained on it and have learned to navigate basic Estimating/Tickets by myself. I think it is easy to learn but has its road blocks in functionality, I think there are somethings that easily trigger errors that are hard to fix. My experience has been primarily positive and customer support is helpful if I need them.
I think it is easy to use, anyone can navigate the basics of it. I think it is organized.
At the same time its easy to use, it can also be difficult at times. I think sometimes things are hidden in odd spots in the software. And sometimes there are errors that you are unable to figure out alone.
Jason G.
Printing, 11-50 employees
Used daily for 2+ years
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EFI Pace streamlines so much of our business operation. We save time and have improved efficiency throughout our shop thanks to ePace.
Some integrations have been slow to get fully operational but EFI support is committed to helping you get things implemented.
Darla P.
Printing, 1-10 employees
Used daily for 2+ years
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Generating professional-looking estimates, along with job tickets is the most impactful offering for our production personal (too bad it doesn't offer spell check, LOL).
Much of the software that we use would be more user-friendly for an offset shop...we are a large format digital, screen print, and photopolymer sign shop. Also, setting up contacts for billing/shipping is challenging, to say the least.
Ashley K.
Printing, 51-200 employees
Used daily for 2+ years
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It's web-based, so remote availability is easy.
Invoicing issues as noted prior with many manual touch points. Some things seem to take longer than necessary - additional clicks. Minimal reporting features also don't allow for easy reporting on multiple aspects of a job/estimate.
john S.
Printing, 11-50 employees
Used daily for 2+ years
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They were a great company years ago when we bought and installed the product. I have not had any contact with them in over ten years except to make unused support payments.
Software is easy to use after installation. Flexible and easy to customize.
The support contract are expensive and probably not needed after installation.
Cathy J.
Printing, 51-200 employees
Used daily for 2+ years
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I love pace. It is very robust and does not crash.
I love pace. It is very robust and does not crash.
If you need something from the EFI team is generally becomes an "enhancement" and can take months to be implemented.
Mike B.
Printing, 11-50 employees
Used daily for 2+ years
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we need a simple, easy system with our setup- and EFI works fine for our needs
ease of use. With our setup and what we need to quote and bill jobs, EFI Pace works great and happy with it
less updates and easier to have a change made specifically for us
Robert A.
Printing, 201-500 employees
Used daily for 2+ years
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Problem solvers and are working to continue to improve software
Ease of use and multi ways to get to a order
Pace needs to strengthen the accounting and CRM modules as soon as possible
Santiago V.
Printing, 11-50 employees
Used daily for 2+ years
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The experience the software does and the support team is top notch.
My interest in data collection through epace, and autocount .
Not know the inter formulas that involve the programs.
Trent N.
Printing, 201-500 employees
Used daily for 1-2 years
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This software has given us one system to integrate our many apps to. It has helped us create standards for our business.
It is a very nice all in one printing software. I likes it connectivity to MDSF.
Not fully integrated into DSF, would like to change more statuses or capacity to create more connections.
Kirk S.
Printing, 51-200 employees
Used daily for 2+ years
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Pace to PrintStream fulfillment and PrintFlow
Difficult to do all accounting functions and report writing is a major challenge.
Christian C.
Printing, 11-50 employees
Used daily for 2+ years
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For the front end user, it's pretty user friendly.
Very difficult to navigate the back end set-up, reports, etc.
Darren S.
Printing, 51-200 employees
Used daily for 2+ years
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Has a lot of options for printing that can help.
Implantation and customer service is lacking.
Robert R.
Consumer Goods, 51-200 employees
Used daily for 2+ years
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does its job
works for print flow management / scheduling
reporting could use work / excel reports can be more flexible
Heather C.
Printing, 51-200 employees
Used daily for less than 6 months
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It's a far more robust toolset than something like Quickbooks. It seems like a great option for smaller businesses that might be outgrowing simple options.
It seems like there are so many features that you could ever want. I like the flow of AR/AP. It seems to flow in a logical way. The next steps are always laid out in the menu. There are lots of ways to get where you want to go.
The features there are, are hidden behind a clunky interface that isn't very intuitive. The biggest example for this is how hovering over just different parts of the same thing (like an arrow) will give you different menus.
Linda B.
Printing, 501-1,000 employees
Used daily for 6-12 months
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The menus are easy to get through and the screens are easily manipulated.
The APIs are difficult to understand and utilize
Albert B.
Printing, 51-200 employees
Used daily for less than 6 months
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Fantastic
The discovery phase forced us to dive into previously overlooked areas of our business. The data that we collected and receive from the software has enabled us to make more informed business decisions with far more predictable outcomes.
There are no negative aspects that we have come across
Jessica P.
Warehousing, 201-500 employees
Used daily for less than 6 months
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Overall I liked working this sofrware. It's pretty simple and fast
EASY TO WORK TROUGH with. It has pretty simple, basic steps that makes it easier and faster to use .
TO MAKE CHANGES ON PO'S . For exapmle I have to change the ship to information each time. But, other than that everything else works good.
John S.
Computer & Network Security, 11-50 employees
Used monthly for 1-2 years
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Ease of implementation. Quality of product and longevity of company.
None that I can remember. This was done some time ago.