eMaint CMMS Features

I am very pleased with the reporting and workflow features, as well as the form customization. This makes it simpler to capture the information and alert users of important system changes.

I would love to be able to normalize the various tables so it'd be a little easier to control the inputs for fields. I have to set up things through form field validation at the moment. However, I might be missing something!

not much it has been dismal and expensive to set up

They claim easy of use and we paid for set up services....the reports don't work any time you contact support you get read this article then come back. It should be let us walk you through how to set it up.

Thank you for providing feedback and I'm very sorry to hear that your experience hasn't been what you expected. Our goal is to provide the best customer service possible and ensure that your team is set up for success. I have reached out to you through email and will make sure we address all questions or issues to get your account back on track. Thank you again for your honest feedback. I'm confident we can make the necessary adjustments to ensure your success with eMaint. Mark Roland eMaint Customer Success Manager

The question should be, "What DO you like"... the easy access to reporting, the quick online support has yet to disappoint and getting out cmms mobile. Gone are the days of notebooks and trying to remember what you did.

The communication between fluke mobile and eMaint has been less than smooth. Enough that I'm concerned with the fluke online connectivity options we're currently looking into.

Customization of screens, excellent tech support, price point, and that it's cloud based

Reports are hard and confusing to setup.

I appreciate the new user interface and it's useful functions

I least like how inexperienced the customer support team is on certain tasks. For example for a long time certain support staff told me that you couldn't have a field that populates the Asset Description into the PM form. Later a support staff made it happen. Just wish it wouldn't have waited so long.

What I like the most of this software is how much information can be stored within the database. I also like the reporting capabilities.

What I like least about the software is the customizations of the MX mobile view for technicians. Many software companies are focusing usage based on mobile applications first along with abilities to modify them to fit the technicians needs.

eMaint is highly configurable to your Maintenance process workflow. The relationship with Fluke is a win for implementing Fluke device monitoring, aka, PdM.

Out of the box, fundamental operation is not there. There are quirks and features that need to be turned on to operate. This obstacles must trip you up in your rollout in order to be "fixed". Need a team dedicated to driving an out-of-the-box solution so that Users can hit the ground running.

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The software has all the basic features and functionalities that you need for a great CMMS program, that is adaptable and customization for many industries and demands. There is more in the system than i think most customers even take advantage of, but the customer support team has always been there to help brainstorm ideas and best practices for implementing the system to deliver what you need.

There are certain scenarios that the system can act a little glitchy at times in regards to the reports and report output into HTML/excel that can be frustrating, in terms of formatting not being adjustable and other quirks that you just have to accept. For example the excel reports only export as an excel 2003 doc, i mean come on that is sooo outdated, and then on top of that all the columns are tiny,...

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Ability to fit our specific needs and very customizable. Also the CUSTOMER SUPPORT is amazing!

FLUKE Dashboard unable to make changes quick for my sensors.

The product works well if staying inside the application and not trying to insert tickets externally.

We got this software to centralize building maintenance tickets, that department wanted some functionality in terms of delegating tickets that our in-house system didn't have. However, management wanted the insertion of tickets to not change. eMaint has an option to email tickets (using csv) and these tickets then get inserted into the eMaint system. This worked fine for a time, however, every time the eMaint system was updated on their end, the email functionality failed. We would have to put in a ticket and it would sometimes take days for the issue to be resolved. This went on for at least 6 months before we decided to pull the plug for this specific reason.

E-Maintenance is a one stop shop. It has everything we need and so much more. I was amazed at how flexible and customizable the software is. They helped us customize several things to better fit with our companies needs. At first we were only using it to track assets, downtime, and labor cost. Now we are implementing parts and inventory control.

The reports are very powerful but they are very complicated to design. Thankfully there is always help just a phone call away.

Auto-generated Work Orders are very beneficial in maintaining our PM /Sanitation scheduling. Less frequent PM's tasks are not missed.

I missed out on the initial setup and so I do not have the background when it comes to revising existing parameters. I would definitely like to invest more time in the eMaint University to upgrade my knowledge and capabilities in eMaint.

Customer support Easy to customize to your company's needs

Don't have anything negative to say. This is a well thought out CMMS.

Quick and easy for daily use of producing work orders and PMs.

The integration and set up seems a bit more clunky than it has to be. Linking up with Excel to produce relevant and in depth spreadsheets takes way more steps to achieve than it should, in my opinion. There has been a lot of trial and error on my part to amass the info I need into an easily read format.

Emaint turned out to be very easy to get started. Made a few excel lists with all our assets, people and emails and we were off and running. It would be nice if parts tracking was as easy.

Inventory tracking is not as easy and purchase requisitions requires multiple advance degrees.

Perhaps the most valuable aspect of eMaint software is that we are able to track multiple assets in a single program. This includes fleet, equipment, and facilities. We have been able to track projects as well as track inventories in a easy to use platform which is ideal when dealing with other departments within our township.

It takes a while to lean the software but the eMaint staff and eMaint University were great to get the admins up and running. We also had the opportunity to attend a Boot Camp in Florida which really brought everything together.

Asset registration and Maintenance record

The purchases orders and their accountability process on finance books is very limited, another system for financial purposes is needed.

eMaint is very easy to use and provides excellent support. It has a wide range pre-built features that helps maintenance teams to keep track of their work, maintenance schedules, asset management, inventory management and much more.

It offers many tool integration but I feel that they can improve tool integration feature which allows you to integrate any tool with this software.

It seemed a lot easier than the last software we had. Also like the reports and that they can be graphed easily.

I believe the thing I like the least is the amount of characters for part numbers and asset numbers. some manufacturers have very long part numbers and many are very similar. That makes it a little difficult to put into EMAINT.

It does have major sorting features, which were not available with our previous software. We are a service/repair company needing to consolidate to a single software to handle work order mgmt, asset mgmt, inventory mgmt, purchasing mgmt, etc. Being able to quickly sort and locate an item is a major plus.

We were hurried through the implementation process, and other than the initial call and giving you a few days, there was little or scattered help and customizing the software. After purchasing the software and implementation, they essentially tell you to watch some videos and have fun setting it up yourself. We have had the software for over a year and are still not able to fully utilize it for our...

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Hi Adam, Thanks for reaching out and for your feedback - we're so sorry to hear your eMaint experience has not met expectations! Our goal is to always provide the best customer service in the industry and ensure your team's use of the system is nothing less than successful. Your customer success manager will be reaching out to align the next best steps through the use of our different resources available. Thank you again for your honest feedback and we look forward to helping you move forward in the best manner possible. Your eMaint team

Program flexibility - we can easily design it to fit our needs, and progress from simple to more complex when we are ready. Program reporting - captures true costs, and future expenses for better planning and budgeting and tracks workload. Ease of use - both administrators and technicians have better scheduling and more efficient workload that is visible and manageable.

I would appreciate more work instructions for the smaller tasks be documented in a searchable format. For example, when I changed an existing task, I was not aware of the need to "publish" to all assets using the task. In hindsight, it makes sense but not being a computer programmer it did not come to mind. Also, more tutorial on writing reports would be great.

Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.

Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.

Hi Kevin, Thank you for taking the time to provide your honest feedback. As for your overall experience with eMaint, we pride ourselves on delivering exceptional customer service and are looking into this situation further. Although we were quick to confirm that what you were looking for could not be done, we agree that the refund should have dealt with in a more timely manner. While this is a situation that we don't often find ourselves in, we take full responsibility for the delay. We thank you for both your persistence and patience here. Aine Whelan

The flexibility to tailor the system to our work flows. Ease of use. Ability to use the software from an advantage as maintenance. Many options and eMaint staff understand maintenance!

With all the options it is difficult to follow through the setup, Work flows may help stream line this process? Many of the eMaint personnel have better ideas and experience that we did not know going into the process of migrating from another system. This changed are procedures for the better but a lot of group brainstorming has been needed to specify our needs.