Kinetic Pricing Plan & Cost Guide

Kinetic

Cloud ERP made with manufacturers, for manufacturers.

3.86/5 (88 reviews)

Kinetic Pricing

Pricing model: One Time License

Contact Epicor for detailed pricing information.

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Kinetic Pricing Reviews

Pros

  • It has been great we have found errors in our engineering program and saved a great deal of money. It has allowed us to have all of the different departments all in one ERP.robert c.Read the full review
  • It is user friendly , and has good basic functionality. Structure of menu modules make sense and makes it easy to move in and out of different screens.Carmen O.Read the full review
  • Since I help administer the software I have a good knowledge of how it works.Jim K.Read the full review

Cons

  • Worse, they do not have many consultants who really know the product so you waste thousands of dollars getting them up to speed, only to end up with the problem not fixed.Vicki V.Read the full review
  • Does not work as it should. Info is difficult to gut out.Paul D.Read the full review
  • There is a lot of glitching and crashing with this software. Most problems require you to restart the software.Brittany W.Read the full review
89%
recommended this to a friend or a colleague

22 reviewers had the following to say about Kinetic's pricing:

Amit G.

Moving On

Used daily for less than 6 months
Reviewed 2017-02-02
Review Source: Software Advice

We are leaving them and moving to other software. Other available software will be much cheaper and easier to work with.

Cons
Expensive and don't have all the features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Rob F.

Epicor Software continuously strives to enhance user efficiency, but it tends to be costly as well

Used daily for 2+ years
Reviewed 2018-03-08
Review Source: Capterra

Cost control and visibility

Pros
-- Customizable -- Excel based grid views for easier export of data and dynamic dashboards -- Scalability -- Integration capabilities

Cons
-- Not intuitive -- Inadequate Help information -- Expensive -- Tier 1 Support extremely lacking -- User Manuals are generic

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Tony D.

mostly pleased with the software.

Used daily for 2+ years
Reviewed 2018-03-06
Review Source: Capterra

Pros
safer storage on the cloud. configurator for production. ability to modify pricing for each customer by adding individual price sheets.

Cons
cloud based makes it a little slower than server based. cannot email orders direct from Epicor. cannot handle VIN numbers. inability to print invoices until after the order is closed. cannot modify orders after the order is marked shipped. in our old system we could modify until the month was closed. we write many more credits than before.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Robert S.

While it took longer than expected to implement, the software is doing its job now!

Used daily for 2+ years
Reviewed 2018-03-06
Review Source: Capterra

Pros
Features Scalability Flexibility Adaptation to Various Industries Industry History & Reputation

Cons
Ease of Deployment Modifications to Older Versions Price entry point for smaller businesses Deployment Costs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Not easy to use but it's valuable

Used weekly for 6-12 months
Reviewed 2017-12-31
Review Source: Capterra

Pros
It does include many documentation and training for a comprehensive functionality. It offers a couple of interfaces to choose which makes it more nice on the look. I also like the fact that it includes a smartphone app for tasks on the go.

Cons
Although it includes training documents, the process flowcharts might be a bit complex to use, some tasks require steps not very easy to do and the documentation does not include detailed information but only overall. The price is also a bit high, I would love to be able to choose whether different options I really need, discard some others and reduce the final price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Dawn F.

Great for Manufacturing Plants

Used daily for 1-2 years
Reviewed 2019-08-08
Review Source: Capterra

The business problems we solved are more up-to-date inventory management system and the ability to make last-minute changes from customers without re-creating orders.

Pros
I like the flexibility to customize the software to fit your business. There are many features which can be incredibly useful. The fact that it is Windows-based is a plus fo our antiquated facility.

Cons
The one con I have about this software is the price. I like that we can find status updates in real-time on orders or inventory; however, to get this feature you have to pay even more money.

Response from Epicor Software


Hi Dawn, thank you for your feedback about Epicor ERP. We're glad to hear the flexibility and ability to customize is so useful. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Epicor ERP

Used weekly for 2+ years
Reviewed 2021-05-13
Review Source: Capterra

Good experience but I can be better, if you have a midsize company is a good option

Pros
It's easy to implement and if you have an .NET team the knowledge curve is low and you can customize the modules by yourself

Cons
CRM is not good, also the web version has so much problems when we compare to other competitors

Response from Epicor Software


Hi there, thank you for your feedback about Epicor ERP. We're glad to hear you've found it easy to customize and would like to learn more re: your experience of the CRM. Your feedback is invaluable. Please email us at customerreferences@epicor.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Nicolas J.

Great new UI on top of a reliable ERP

Used daily for 2+ years
Reviewed 2017-09-08
Review Source: Capterra

Pros
Great Value for money Very powerfull integration platform (service Connect) Hospitality oriented features Reliable

Cons
Reporting tool is not as user friendly as the application Some part of the software are still using old technologies Some Admin function for multi property environment could be improved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Vicki V.

Good Manufacturing system that won't bankrupt you

Used weekly for 2+ years
Reviewed 2018-08-16
Review Source: Capterra

MIXED.there are a few really good people in support

Pros
Good value for the money Good little manufacturing system They put on really nice annual conferences

Cons
Epicor grew by acquisition so some of the interfaces are cloodgey (I think they are working o improving this with their cloud based systems). General maintenance in Mexico is very good, the US arm needs to help them more instead of tossing hard problems over the border without proper training. System is not user friendly, based on HUNDREDS of tables!!! US customer support is very good if you get the right people. Customer support for real issues (forex) is a cash sink hole - any time you have a bug or a real problem, they refer you to a consultant at per hour basis. Worse, they do not have many consultants who really know the product so you waste thousands of dollars getting them up to speed, only to end up with the problem not fixed. We have since learned some of these issues were fixed but only in the new version which costs us to upgrade.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

ERP for Medium-sized manufacturers

Used daily for 2+ years
Reviewed 2019-03-16
Review Source: Capterra

Epicor ERP is the lifeblood of our company. It has all the transactional records and ensures items are produced, delivered, and invoiced efficiently. Requires a large up-front investment of time and energy to get set up, but once it has gone LIVE, you won't be able to imagine running your business without it.

Pros
Epicor ERP is an all-in-one solution for medium-sized manufacturers. It covers everything needed and has lots of optional modules. We use it for: Quoting Orders Jobs/BOMs Product Configurator Dashboards Reports Purchasing Inventory Production AP & AR invoicing The Epicor team has worked hard to improve the software over the years, and it is now 100% Microsoft Stack. The SQL database can be queried from within the software using reports and dashboards, or externally using Business Intelligence software such as Power BI or Tableau. The price point is better compared to some of its larger competitors in the ERP space. If you have less than 200 users, Epicor will be a much more cost-effective ERP than the ERP leaders. The opportunities for customisation and personalisation are very high.

Cons
Earlier versions of Epicor ERP were slow and clunky, but the new version is really fast. Also, you need experts to help you implement the software, and a dedicated team to maintain it. This is not an "out of the box" solution. It requires you to map your business processes and then implement the software carefully to suit the way your business works. You can customise almost anything you want in the system, but greater customisation brings with it added complexity and possible issues when upgrading point releases and versions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Max J.

Epicor for Manufacturing

Used daily for 2+ years
Reviewed 2021-01-26
Review Source: Capterra

The latest version of Epicor helps your company keep connected with the latest software capabilities.

Pros
Very Customizable. Uses industry standard .Net programming language and function. Hooks to SQL server.

Cons
Not geared for small operations. The cost of entry makes this product geared to Mid sized companies.

Response from Epicor Software


Hi Max, thank you for your feedback about Epicor ERP. We're glad to hear you find the ease of customization beneficial. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about the program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Harry S.

Epicor provides a robust modular ERP that allows us buy and expand the system as our company grows.

Used daily for 2+ years
Reviewed 2017-06-14
Review Source: Capterra

The software tracks and reports on our production and performance. Integration across modules allows adjustments in one module to be appropriately communicated across the system.

Pros
The ERP allows us to create dashboards to track company performance, includes good documentation and built in help (application level or field level), and we have access to a great user group to help us explore new modules before we buy and implement them.

Cons
There are inconsistencies between modules or menus that are not intuitive. Support is expensive and oftentimes unresponsive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bryn M.

Great ERP

Used daily for 2+ years
Reviewed 2020-04-28
Review Source: Capterra

It is easy to use and pick up, taught myself quite a bit.

Pros
The ability to customize reports is outstanding. I also like that I can easily find the information I need when I need it.

Cons
Modules. You have to purchase quite a few separate modules to be able to use everything which can cost

Response from Epicor Software


Hi Bryn, thanks so much for your review of Epicor ERP. We're glad to hear the customized reporting is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Paul D.

SRS Inc....

Reviewed 2017-04-04
Review Source: Capterra

Does not work as it should - info is difficult to gut out - Support is nonexistent _ The cost of support is way to high!!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Alicia W.

Robust ERP System Ideal for Manufacturing

Used daily for less than 6 months
Reviewed 2019-11-21
Review Source: Capterra

We’ve been pleasantly surprised at how it is turning out to meet our business needs, while knowing the amount of work necessary to get it set how we need.

Pros
Easily mass upload and update data. Configurable modules to meet your business needs. Responsive, knowledgeable and helpful consultants.

Cons
Some restrictions which are costly to customize and work around. Forms are not easily edited. Many modules are an extra added cost to subscribe every year.

Response from Epicor Software



Hi Alicia, thank you for your feedback about Epicor ERP. We're glad to hear that the data mangagement aspects of our ERP is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Segi H.

Epicor is an important piece of MRP software for our company and we cannot do business without it

Used daily for 2+ years
Reviewed 2018-07-03
Review Source: Capterra

Pros
Epicor is a good piece of MRP software overall. Screens are able to intelligently link to one another with relevant right click context menus.

Cons
When error messages appear, they are often cryptic and difficult or impossible for non Epicor employees to understand. Epicor licenses are extremely expensive and not recommended for smaller businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jack P.

Epicor ERP - Inovative solution for running our manufacturing business into the future.

Used occasionally for 2+ years
Reviewed 2018-02-06
Review Source: Software Advice

Have used Epicor since the start of 2010, been very reliable for us. The improvements is speed of the system over the last 8 years has been fantastic. Like the direction the software is moving and the abilities to get to the data and analysis easily and quickly with the software they provide. Great product.

Pros
Easy to use, Get training available, Always working to improve their product, Great support. Epicor continues to improve there software adding new features that customers are looking for, adding third party solutions to plug into their software. They are adding features before we are even ready to use them, being able to go more mobile, improving communication between users at our company. Great Product configurator, best I have seen!

Cons
Does cost a little more than we were hoping, but the ROI made it worthwhile doing. Moving away from crystal to SSRS was a little rough, but like the change once we were through it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Thomas L.

Average support level, mainly in Sales

Used daily for 2+ years
Reviewed 2018-03-12
Review Source: Capterra

We have achieve the goals we originally set out to achieve: - improve quoting function efficiency - centralise functions to one system

Pros
Full of features. Good ability to customise screens and part configurator to aid our productivity improvement. Version 10 seems to have even more features.

Cons
We are currently still on V8.03. Scheduling module is the weakest of all module. Since Epicor took over from Cogita sales service is close to none existence, level of support is poor but maintenance cost is high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Chris W.

Everything in one package

Used daily for 2+ years
Reviewed 2017-03-14
Review Source: Capterra

Been working with Epicor since 2005 and they have been making great strides to make the software more efficient, easier to update, and constantly adding new functionality to make it a real value! If you don't need all the modules, just purchase the ones you need and add on at anytime, perfect for the growing business

Pros
Easy to update and use, navigation by pc or tablet makes it a portable solution on the shop floor as needed

Cons
Some features are connected to others so to track labor you need to purchase payroll, even if you don't use payroll in Epicor

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jeff E.

Exceptional ERP Software for Manufacturers

Used daily for 2+ years
Reviewed 2020-09-29
Review Source: Capterra

Over the course of nearly twenty years as an Epicor admin in manufacturing, my experience has been fantastic. The software is simply to use, extremely flexible, and the ways that the data can be extracted (reports, BAQ's, and Dashboards) make it a VERY powerful analysis tool when the time to enter data is done properly. The support team is also fantastic...and while maintenance and support is expensive, it's worth it and you get what you pay for.

Pros
Epicor is extremely flexible right out of the box, and is exceptionally strong in the areas of managing and tracking Production Jobs, Bill of Materials, Scheduling, Labor, Inventory, Purchasing, and Order Entry. It also has the ability to have customized development, and things like the Epicor BAQ's, Dashboards, and Business Activity Manager features allow customizes information, exportable grids, and notifications to be setup by administrators and even end users as these modules are user-friendly and fairly intuitive! The Shop Floor Data Entry Module (MES) is also very intuitive and simple to use for the users on the production / manufacturing floor.

Cons
Epicor ERP is expensive software, and since it's such a wide product that handles so many aspects of your business, setup really must be done according to Epicor's recommendations and completed thoroughly. Also, since it's so flexible, there is a lot of it that you won't use, so it's best to create clear work instructions for your team and/or hide fields and/or functions that you will not need to use.

Response from Epicor Software


Hello Jeff, thank you for your feedback about Epicor ERP. We're glad to hear you find it flexible and intuitive. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James P.

Feature Packed but Cumbersome

Used daily for 2+ years
Reviewed 2019-08-24
Review Source: Capterra

The software is a total package for any type of manufacturing company. When i say it has it all, I mean it. However, it comes at a cost. The interface can be a bit clunky and there isn't always a great workaround for what should be a simple task. However, once you get it all figured out the sky is limit with this tool and it can be fully customized if you have someone on staff who can code and script.

Pros
This software has a ton of features. From Quote to Invoicing and every piece of the production pipeline in between.

Cons
It's not super intuitive and requires a bit of a learning curve to get it going in the right direction.

Response from Epicor Software


Hi James, Thank you for your feedback about Epicor ERP. We're glad to hear the solution has provided
you with the proper features. We're sorry to hear the learning curve has been steep. We would like to learn more about the issue you are experiencing so we can deliver a solution. Please send us an email to socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it.
Sincerely,
The Epicor Social Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Gordon E.

Changed our company in 1996 and still improving how we serve our customers

Used daily for 2+ years
Reviewed 2017-10-04
Review Source: Capterra

Increased profitability, and the best record keeping ability I have seen in any software to date. I am confident I can get whatever my customer needs in less time than any competitor, especially if it isn't in stock. I can and do recommend this software, and I am involved with a number of user groups, IT groups, and machining groups who are always asking what we use and how we keep it functional.

Pros
This software allows a quoter to include every facet of a project before it gets a customer PO. From that quote, every detail is able to be brought through to the order, the job, the packing slip, and the final invoice. There are so many different ways to track various phases of the project as it moves through. Every detail can be recorded if every employee is disciplined enough to make the input. Then, 10 years from now, when the machine finally has a hiccup, (and assuming everyone entered all the details) you know every purchased part and have a link to every drawing used in manufacturing. Your customer will be amazed when you can recite those part numbers and pull prints within minutes 10 years later with absolute accuracy. You will eliminate QuickBooks, sales force or any other CRM, MS Project, and a host of programs that are not integrated and require multiple entries once you are fully functional. This software will transform your company, and you will become more profitable than you were before. Your work week will never be under 50 hours again, and you will either learn very facet of the software of spend well over 100k every year to keep it running, but if you stay on every employee all the time to do their best and do YOUR best, you will realize some incredible benefits. Our company does more with 20 people than many companies do with 50, and we manufacture parts and machinery. We can credit a lot of that success to the Epicor ERP system.

Cons
There are a few Caveats. There is no way you can employ a single person who is not college educated. Without math skills, great writing and data entry skills, and an exceptional amount of discipline, you will not get the quality inputs, and the software will not be able to give quality outputs. Slowly, over a period of about 3-5 years, you will come to the realization that people just cant come up to the level of inputting the information correctly, and you will have to decide if you want this software to work and be useful of if you want to eliminate these people. There is no other way, it simply cant work. Garbage in - Garbage out. The complexity of the entire computer industry has taken the decision that they are going to complicate every facet that they can to require you to hire consultants to do what for 20 years you could easily do yourself. Continual updates, incredibly complicated reporting that an average person used to be able to do, and a constant push to the cloud really get in the way of helping your customers at every turn. It is almost as if, as a machine shop in our case, your mission is to configure software all day and never deliver a single project. The pros outweigh the cons, but the cost of ownership and value of the effort put into keeping the software functional was less than 10% in 1996-2010 than it is today. If our company was looking at this software today, I really don't know if it would be possible to justify it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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