EQMS Reviews

EQMS

The UK's highest rated quality management software

4.4/5 (45 reviews)

Pros
  • EQMS have help us strengthen our document control for both access and availability. It has also help us develop a strong issue management system with all the company involved.Verified ReviewerRead the full review
  • Support is excellent and the system is user friendly.I expect a Hugh cost savings on resource and a massive impact to help us drive continuous improvement across the site.lee c.Read the full review
  • We have been using EQMS for a year now and have found it to be an excellent time saver and great value for money.Greig R.Read the full review
Cons
  • No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file.Paul L.Read the full review
  • Hence we have not had any areas within the system that we disliked.Sajeevan N.Read the full review
  • Users have found the system easy to navigate and there is no doubt where to go for a Certificate, SOP etc.Jo B.Read the full review
97%
recommended this to a friend or a colleague
Danielle Long

Qualsys is life-changing!

Used daily for less than 6 months
Reviewed 2019-07-12
Review Source: Capterra

Overall, it has made an improvement and met a lot of our needs. The most difficult part is getting end users engaged in the system.

Pros
I love the usability of the software. It is very intuitive, and has all of the features we wanted, or didn't know we wanted! The configurability of the system has also been a huge positive for us. With our old system we weren't able to fully configure, and the elements that we could configure required an IT administrator and/or a particular licence. I will bullet point the rest: Ability to link related documents Setting review dates for documents Dashboard Limiting permissions/viewing ability Ability for end users to leave feedback on documentation Automatically PDFing documents Embedding codes Training/help is within the system Overall the software is miles ahead of the others, with so many positive points!

Cons
The cons: There is not an option to select the information shown in an issue report The forms are "fully configurable", for example some information has to be there, and it has to be at the top of the form rather than in another section Kickstarting workflows is a little more clunky than the "pass to" function The "if" option could have a lot more power (but I understand this is a recent development) You can't do a blank search for all documents (filtering with topics for example)

Response from Qualsys


Hi Danielle,
This is such a lovely review. Thank you so much for sharing your experience of Qualsys with the world. It means a lot to us.
Thank you also for sharing your feedback about workflows. If you have any more feedback on new or old functionality, please do send us an email to usability@qualsys.co.uk and our UX/UI team will look into it.
Many thanks
Emily

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Annabelle Brayford

Qualsys Experience

Used daily for 6-12 months
Reviewed 2019-08-21
Review Source: Capterra

A positive experience with knowledgeable and helpful staff to help you through the implementation and problem solving.

Pros
Ease off use Ability to run from IPad's and phones Flexibility of being able to tailor to own needs Dashboard for tracking performance Easy administration

Cons
Audits process is long winded and could be simplified by being able to raise on close on the app. Modules are not interactive with each other and operate independently.

Response from Qualsys


Thank you for writing us a review Annabelle.

We're really delighted you find EQMS easy to use and flexible to tailor to your own needs.

Thank you for your feedback about the audit process. We're getting a support nurse to get in touch with you as you can raise and close audits on the mobile application.

All the best,
Emily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Daniel Ford

Great software

Used daily for 2+ years
Reviewed 2019-10-22
Review Source: Capterra

This is housing all our certificates, training and actions. So far so good!

Pros
A very easy business system to administer. I particularly like the Actions and Document Manager module.

Cons
We needed a lot of customization to ensure the Training Manager module worked for us.

Response from Qualsys


Hi Daniel
Thank you for reviewing Qualsys. Delighted to hear you think EQMS is great software and a very easy business system to administer.
We appreciate it can take a bit of time to get the modules configured so it meets your internal processes, but the effort you've but in now really will pay off in the long run.
If you do have any suggestions or recommendations to help us improve EQMS, please do send us your feedback to info@qualsys.co.uk
Thanks again,
Emily

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Paul Houston

Review of Qualsys EQMS

Used daily for 2+ years
Reviewed 2020-06-04
Review Source: Capterra

The main business problem that has been resolved with having the EQMS is one of compliance. Working in a heavily regulated industry, the EQMS allows us to have full control of documents, staff training, change controls, nonconformances and CAPA investigations, One of the main benefits that we have realised through implementing EQMS is connectivity with our employees and the Quality Management System. This was paper based before and far from ideal but having it available electronically means that users can access the system anywhere and at any time. This is important when users are located in several different countries.

Pros
Impact - the document control database is easily the most impactful feature of the software allowing all employees to easily access procedure they require to perform their jobs. Ease of use - the system is easy to use and intuitive after some training. As with any computerised system, it helps when the databases are used routinely. Integration - when all the metadata had been collected, the integration with existing business processes was easy as the organisation was operating a paper based document management system.

Cons
One of the missing elements is a link from the training database to doc control so that when a new revision of a document is released, an automatic training record should be send to all relevant employees. I have used several other EQMS systems and this functionality is standard. It may be released with version 7 of the database? I feel the training database is not nearly as well developed as the document control db but it is part of the system that is extremely important to our organisation working in a Medical Devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stewart Wilson

Medical Devices EQMS

Used daily for 2+ years
Reviewed 2019-08-23
Review Source: Capterra

Very happy overall with the document and issue manager modules utilised within EQMS. Have already had a product upgrade and the customer support from the rep is excellent.

Pros
The software can be used across a variety of platforms.

Cons
Some parts and functionality seem a bit dated but are aware that Qualsys are addressing this.

Response from Qualsys


Thank you for taking the time to write Qualsys a review Stewart!

We are thrilled that you find the Qualsys support excellent and are very happy with the EQMS modules you are using.

We're looking forward to seeing you at our next GxP Product Advisory group meeting!
Emily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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James Mathias

eQMS Software Reinvigorated Our Quality Compliance Processes!

Used daily for less than 6 months
Reviewed 2019-07-19
Review Source: Capterra

We gave Qualsys an extremely short lead-time to embed Document Manager and Issue Manager - both deadlines were met in time which was HUGELY impressive. Customer support / service is impeccable.

Pros
1) Easy to configure 2) Simple to use 3) Clever features (progress dashboards, document links etc).. 4) Document review reminders 5) Users can give feedback on controlled documents

Cons
The reports are not configurable enough for our processes

Response from Qualsys


Thank you for the kind words James! We're so glad you're enjoying using EQMS and that it has reinvigorated your quality and compliance management processes.
We'll get your account manager to get in contact with you about any reporting gaps. It may be that you've thought of a new metric idea others may find helpful too! Alternatively, please send any feature or idea requests through to the whole team at info@qualsys.co.uk. We'd be delighted to hear any ideas you have.
Thanks again, Emily and the Qualsys team.
www.qualsys.co.uk/contact

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Burton

eQMS decisions

Used daily for less than 6 months
Reviewed 2019-10-01
Review Source: Capterra

We are improving our 13485 compliance and saving time within our organisation

Pros
We like the simplicity and standardisation of this software, making multiple tasks and records easy to generate and maintain

Cons
A few few features still need to be added to make it better

Response from Qualsys


Hi Paul,

Thanks so much for leaving us a review. We're really delighted EQMS by Qualsys is helping you to improve your ISO 13485 management processes and overall improving efficiency.

Please do send any feature improvement requests to info@qualsys.co.uk - our team would love to hear from you.

Thanks again for taking the time to review EQMS by Qualsys!
Emily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sarah Atkinson

Sarah Atkinson Review

Used daily for 6-12 months
Reviewed 2020-06-09
Review Source: Capterra

The implementation of EQMS to the department has been very successful. We have come across some issues, however the helpdesk have been very helpful with any problems. It is a very impressive system. The amount of documentation control paperwork has declined massively, and those members of the team have more capacity to work on other tasks.

Pros
The system has had a positive impact on the department. The whole process to upload documentation is very easy, easy to train other staff members and has worked exceptionally well. Some of the reports such as 'out of date' documents has encouraged the team to update these document quickly. It is a good prompt to ensure we do not fall behind. The security and data integrity features are also good.

Cons
. When saving a document detail or uploading a document, pop ups appears select 'yes' or 'cancel'. We feel this selection should be 'yes' or 'no'. Some of the reports and dashboard features do not fit our needs. We would have wanted to be able to drill down into different document owner groups, rather than a user. We have four areas Aseptics, Radiopharmacy, QA/QA and PMU document owners. It would be useful for our trending and MQRG reports if we could select one of these groups, rather than all the documents collated together.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Gerry McArdle

Review of EQMS

Used daily for 1-2 years
Reviewed 2019-11-21
Review Source: Capterra

It has improved our training record documentation and makes it easier to access data during audits

Pros
It met our requirements relating to various ISO standards i.e 14001, 9001 and IATF 16949 with respect to training and document control

Cons
The lack of ability to transfer information from UAT site to live site meaning work has to be repeated

Response from Qualsys


Hi Gerry, thank you for writing us a review. EQMS is a great tool for integrated management of ISO 9001, ISO 14001 and IATF 16949 so we're so delighted you're using it for this potential.
We are aware not being able to transfer data from the UAT to the live site can take a little longer. The UAT site is a very useful sandpit where you can test out processes without worrying about the impact on the main system. Our processes are designed to meet the highest global standards and regulations and data transfer of this nature could compromise the integrity and audit trails. Qualsys also provide a configuration service if you find there are lots of processes you would like to replicate on your live site.
Many thanks
Emily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Great software for quality management but low integration between modules

Used daily for 1-2 years
Reviewed 2019-07-16
Review Source: Capterra

EQMS have help us strengthen our document control for both access and availability. It has also help us develop a strong issue management system with all the company involved.

Pros
Document control is easy as well as issue manager and supplier manager. Easy to engage everybody in the company.

Cons
Poor integration between modules. To link issues with suppliers may be slow. Spanish translations have improved but there is a long distance to a proper multilanguage platform.

Response from Qualsys


Thank you for your honest review.

We're constantly trying to improve integrations between the modules and take your feedback very seriously.

We're delighted you've found it easy to use and to engage everyone in the company.

Please if you would like to send any more suggestions through to the Qualsys team, email usability@qualsys.co.uk or visit our website www.qualsys.co.uk/contact. Our team would be delighted to hear from you.

Many thanks, Emily and team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Paul Leipnik

Qualsys EQMS delivers the Expectation

Used occasionally for 1-2 years
Reviewed 2019-07-16
Review Source: Capterra

As an independent, Implementation and Validation Consultant, I have worked with Qualsys on several client projects, and can honestly say that they deliver over and above expectation. Not only are they highly responsive in the Pre-Sales process (like most), this level of responsiveness continues throughout your journey of engagement: Project Management, Implementation, Go-Live and then into BAU. They have really thought about the most important component - "The Customer". Also, when you have an issue or something that just needs sorting out, you can pick-up the phone where you get to speak to an actual human-being .. Yes, it really is true (actual people).. try it for yourself, it is refreshing in this day of the robot society.

Pros
The system can be implemented in a phased approach, focusing effort on core needs to enable a faster go-live timescale, to start benefiting from the systems capabilities. User Interface and the overall Experience; supports the ease-of-use, to get stakeholders engaged with the system and adopting new ways of working from the perspective of distributing the 'quality culture' throughout the organisation. The system has excellent 'touch points' for staff to take ownership of their documents and quality events; to ensure execution and closure in a timely manner. I particularly like the systems workflow engine, in how it directs the events and keeps your tasks on track. Furthermore, the integration of Business Intelligence to immediately review your KPIs and current Compliance Position, hits the sweet spot for effective (right now) decision making. I also liked the balance between out of the box, light touch setup to developing additional user-needs configuration, under the ITIL Change Management methodology, rather than having to do lots of heavy configuration on Day 1, then having to re-think it all at a later point. Overall, this system offers an intuitive platform based approach, that will appeal to multiple business teams, management and implementers/validators of such systems.

Cons
No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file. It was only designed for the core meta data fields. However, I raised this as a change request to the vendor, and they were able to facilitate the capability in a quick time frame, which did not impede the requirements to have additional data automation into the document file.

Response from Qualsys


This is such a thoughtful review Paul, thank you so much. We are all incredibly grateful for sharing your journies with EQMS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Lylian Cretin

Great EQMS for our business

Used daily for 1-2 years
Reviewed 2019-07-02
Review Source: Capterra

Our business has rolled out 6 modules in 12 months, reached ‘self-taught’ Levels on some modules and we are now relaying on eQMS for our everyday Quality Management.

Pros
It is quite simple to set up, and the configuration process quicken as we implemented more and more modules as they all use similar configuration files and processes. The audit and documentation systems are particularly well designed. Issue manager took more effort to implement and can be challenging.

Cons
Equipment manager lacks important features related to the standards particularly for more demanding standards such as IATF or AS. Risk Manager is great for business risks but cannot be configured for H&S individual assessments or FMEA which I think would improve the product greatly.

Response from Qualsys


Hi Lylian,

Thank you so much for taking the time to leave a lovely review, we really appreciate it! We're very happy to see you have rated the overall quality of EQMS by Qualsys 10/10 and that you love the design of our auditing & documentation modules!

Thank you also for including some suggestions and feedback about how we could improve the EQMS software for you. Our technical team are constantly trying to make EQMS easier and faster to configure, and we really value your feedback. Your account manager is going to get in touch with you about using Risk Manager for H&S assessments.

If there's anything else you'd like to see going forward please don't hesitate to send an email to info@qualsys.co.uk and we can pass on any suggestions to the Product team.

We're looking forward to working with Texecom to further enhance the maturity of your quality management system.

Thanks again and we hope you continue to enjoy using our quality management system software!

Emily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Craig Webster

EQMS Software - All modules

Used daily for 1-2 years
Reviewed 2019-07-09
Review Source: Capterra

EQMS has improved our efficiency when completing most Quality based process, improved our data collection and analysis options.

Pros
Visual looks and add on modular structure

Cons
Some difficulties adjusting software, some more functionality would really improve software

Response from Qualsys


Hi Craig, We're super grateful for you taking the time to leave us a review.
We're delighted to hear you enjoy the EQMS interface and the modules. It's great EQMS has improved efficiency, improved data collection and analysis options.
Your account manager is going to be in contact with you about any difficulties you are experiencing in configuring the software to meet your process requirements. It's very important to us that we help you to find the simplest route in the software for your needs.
If you do have any suggestions on how we can improve the software for you, please email usability@qualsys.co.uk and our UIUX team will respond, or visit qualsys.co.uk/contact/ and fill in the online form.
We look forward to helping LPA Lighting Systems optimise your quality management system over the years to come!
:-) Emily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Sajeevan Nirmalananthan

EQMS System that does exactly what we want it do

Used daily for 6-12 months
Reviewed 2019-07-09
Review Source: Capterra

The overall experience with EQMS has been exceptional. We as a company moved from a paper based Quality System to EQMS and straight away seen the benefits. The admin burden has declined and we have gained better control and visibility of our Quality System. This also enables us to focus on future projects knowing that we have a strong backbone in the form of EQMS.

Pros
The most liked part of the system is the way that it has been designed by Qualsys. Very user friendly and easy to follow modules that serve the purpose. The EQMS system provides an excellent platform to enable the company to grow without the admin burden of managing documentation and training. Qualys provides exceptional support throughout the implementation of all EQMS modules. Qualsys tailor the planning, configuration and testing to suit the company's requirements.

Cons
The EQMS system has been great addition to our company's growth. hence we have not had any areas within the system that we disliked.

Response from Qualsys


Wow, thanks for the glowing review Sajeevan!

There will be lots more exciting features and tools we're launching over the next few months which we think you're going to love as BAP Pharma continues to grow and evolve your management system.

Thanks again for recommending Qualsys!

Emily & team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tom Craven

Saturnus (EQMS) review

Used daily for 1-2 years
Reviewed 2019-10-11
Review Source: Capterra

We are managing our customer complants much more efficiently. Both in correcting the issues and keeping our customers happy, whilst also implementing effective auditable preventative actions.

Pros
The use of issue manager to drive any process (which dosent neccesserily need to be quality related) is brilliant. It speeds up and streamlines our process' whilst also tracking everything which is great when we are being audited. The audit manager module has saved hours of uploading pictures and typing up audits.

Cons
The on screen apperance is a little dated and the apps are a bit clunky.

Response from Qualsys


Wow thanks so much for the review Tom. We're updating the interface and our existing customers will be among the first to see it all!
All the best
Emily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Carl Stanbridge

EQMS is simple and effective. It is a nonsense free application that makes sense of managing Quality

Used daily for 2+ years
Reviewed 2017-07-20
Review Source: Capterra

Pros
Simple to use, simple to set-up, simple to train and simple to administrate. Its very functional and configurable and is well supported by Qualsys. It is also delivers some considerable time savings in areas such as auditing and action management. The system automates many of the administrative tasks and provides some excellent real time reporting.

Cons
Some of the modules somehow feel less superior to document management module. They are clearly well developed but it clear that the system began with document management and the evolved into other areas.

Response from Qualsys


Hi Carl, Thank you for your review of Qualsys. We are really pleased EQMS is delivering considerable time and cost savings at Sodexo. We really value our partnership with Sodexo and your team has provided us with some really valuable ideas into how we can improve all of the modules. We are always investing in EQMS modules to deliver greater insights, visibility into performance and time savings. Thank you, Emily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Rob Gibson

High Quality QMS

Used daily for 2+ years
Reviewed 2017-06-13
Review Source: Capterra

EQMS supports our ISO9001 quality management processes, saves us time, and eases our communication with remote teams.

Pros
We've been working with Qualsys and EQMS for four years. The core modules are mature and feature-rich, they enable us to streamline our processes and document management requirements. The apps save us many hours of manual effort each time we use them. There is also a healthy pipeline of new features and enhancements. Perhaps the biggest strength of the software is the commitment from the Qualsys team to the success of their customers. Highly recommended.

Cons
The software has so many features and options that it can take a little while to set up, however the Qualsys team have offered us support to get this right for our implementations.

Response from Qualsys


Thank you Rob

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris Dodd

Rapid deployment and easy to implement

Used daily for 1-2 years
Reviewed 2019-08-21
Review Source: Capterra

Mexichem needed a GxP compliant solution that was quick and easy to implement.

Pros
Ease of implementation. Support from Qualsys staff during and after implementation. In particular, the structured process that Qualsys employ to ensure configuration is correct and meets all user requirements.

Cons
The User Interface could do with updating in our version but I believe this has been captured in the new version.

Response from Qualsys


Thank you for your thoughtful review, Chris! We're over the moon you've found the structured EQMS configuration process easy and enjoyable.
We are indeed updating the interface and there are lots of exciting developments we can't wait to announce!
Thanks again, Emily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam Faunt

A 'one stop shop' for all of our Quality and Auditing requirements

Used daily for 6-12 months
Reviewed 2017-04-25
Review Source: Capterra

My company has purchased the EQMS system and we have gone for a number of the modules including Training Manager and Audit Manager, which I use on a regular basis. The system has made my job much easier and all my documents are now easy to access and easy to maintain. The training records are simple to review and update, the matrix review brings everything together in an easy to view format which can also be downloaded into Excel files. The Audit Manager is easy to use, specific audit can be designed and these are carried out on a tablet, photos and other evidence are easy to collect during the audit. The download feature is excellent and saves valuable time when writing the final report. The setting up takes a bit of time, but it's worth it and we have received excellent support from Qualsys throughout the setting up of the system.

Pros
Easy to use for lots of information

Cons
Setting up

Response from Qualsys


Hi Adam, Thank you for taking the time to write us a review. We are delighted to hear EQMS is making your role much easier and look forward to helping you maximise your use of the system in the future. Many thanks, the Team at Qualsys.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Zaheer Younes

EQMS Review

Used daily for 2+ years
Reviewed 2017-02-27
Review Source: Capterra

This softaware has enabled us to prepare and meet UKAS ISO 15189 standards. There is alot more that the system can offer its users and would recommend that users explore the full potential of the system. We currently only have a few of the modules available to us!

Pros
Simple to use

Cons
Additional modules need to purchased seperately i.e CAPA, Audit etc

Response from Qualsys


Hi Zaheer, Thank you for taking the time to write a review for us. It's great that you are finding EQMS simple to use and that it's helped you to prepare and meet your UKAS ISO 15189 requirements. We're always looking for opportunities to make our EQMS solution is as flexible and scalable as possible, so many thanks for your feedback. All the best, the Team at Qualsys.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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James Seel

A great addition to Quality Control

Used daily for 1-2 years
Reviewed 2019-11-21
Review Source: Capterra

Pros
The audit trail that the product leaves for every issue, large and small, not only improves the process of completing audits, but also allows analysis and improvement of the company processes and procedures.

Cons
The visual interface is not completely intuitive. Lots of nested folder structures, workflows and pop ups are difficult the navigate.

Response from Qualsys


On behalf of the Qualsys team, thank you for sharing your review of EQMS and our services James.
We're really delighted you're seeing success with the audit trails. Audit trails are one of the crucial features to review when looking at the EQMS tools and seeing how it tracks changes and activity. We're currently updating the interface and would love to hear your feedback. Please send any suggestions to usability@qualsys.co.uk
Thank you
emily

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Allan Moore

Qualsys EQMS & IQE

Used daily for 6-12 months
Reviewed 2019-06-18
Review Source: Capterra

My overall view of Qualsys EQMS - it's all about the people, the team over in Sheffield are the most proactive I've worked with, they always have time for you, and always willing to help, even with the most basic of questions. Having implemented several other providers systems over the last 8 years Qualsys EQMS is by far the most stress free, it just works.

Pros
The modular construction is really easy to help people understand specifically what the system can do. It's intuitive and easy to use.

Cons
I can really identify any con's that I've experienced

Response from Qualsys


Wow, thank you so much for the kind review Allan - we're so happy that you've found the process of implementing our EQMS software stress free.

It's really important to us that you find our service and support team proactive, and our software intuitive and easy to use.

Here's to the long term!

Emily & Qualsys team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vikki Quinn

Great system for more than just document management

Used daily for 1-2 years
Reviewed 2019-10-14
Review Source: Capterra

Great experience, we are reducing our administrative load as well as succeeding in projects to reduce and simplify our processes. The services team are helpful and have a wealth of experience to share.

Pros
Simple to use, speed of deployment, licencing model, flexibility

Cons
Some data is not shared across modules - which would be useful.

Response from Qualsys


Wow Vikki, on behalf of the whole team at Qualsys - thank for you leaving us a review!

We are over the moon you've had an overall great experience of EQMS. We'll keep working on making the data available across all the modules but have raised this.

Thanks again for taking the time to leave us a review.

Kate Armitage (Compliance Director)
www.qualsys.co.uk

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ruth Bray

Happy

Used daily for 2+ years
Reviewed 2019-10-24
Review Source: Capterra

Pros
Captures almost all information within company that's required for business standards Support staff react quickly and are informative

Cons
Licence costs Not easy to use for those who aren't computer literate

Response from Qualsys


Thank you for writing us a review, Ruth. We're really happy you're enjoying using EQMS and have rated our support service 5/5!
We're surprised that the con was licence cost as we've developed it around value. Look forward to catching up with you about this and learning how you think we could improve.
All the best
Emily & team

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Stephen Nutman

Overall, very positive. The business has staff in all departments who engage well with customers.

Used daily for 6-12 months
Reviewed 2017-07-21
Review Source: Capterra

Pros
The ability to configure the system is made very simple. Changes can be made by administrators with minimal effort which is invaluable to any business which is either growing or operates in a dynamic environment. The software has constant releases either for fixes (which obviously everyone wants to avoid altogether) or for improvements. We have seen several iterations of a module in the space of a year which has helped how our users engage with the system. On a similar note, I am impressed with how the company will make changes to the software upon request. Changes are reviewed and implemented in a timely fashion.

Cons
Having to re-create successful pilot projects from UAT to the Live site is a frustration! Whilst I have praised the configurability of the system I believe there are further improvements which could be made to enhance the software further. The module nature of the software has meant some modules are behind others in terms of aesthetics and functionality (but I know this is something the business is working on).

Response from Qualsys


Hi Stephen, thank you for taking the time to review EQMS. We are delighted you have found the changes to EQMS have been made in a timely manner and that you have found the configuration process has been simple. We have our customer voice meeting first thing next week and we will cover how we can streamline the UAT to go-live process. We will let you know whether that is going to be possible. We're really delighted you find the value for money and the customer support excellent. We'll keep working on ease of use and functionality. Many thanks, Emily

Rating breakdown

Value for money
Ease of use
Features
Customer support

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