Equips Reviews

The best thing about this software is that it is easy for frontline team members to use and dispatch support for their equipment. They are able to dispatch a technician quickly and efficiently. Billing is also streamlined. Customer service is also great.

Sometimes adding a new user has been clunky. I lost some functionality, but customer service fixed my issue immediately.

Hi Adam, thank you for your kind review. We are happy that you have been able to focus more time on helping your customers. We appreciate having you as a customer!

The step by step putting in a service call and how easy it is. All our branches use it and it is simple for them to understand without much training.

I don't have any cons at this time. When things come up I feel they always get addressed to where I have any cons.

Hi Deanna, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.

In card role we use to place service requests. Fast and easy.

I have only been using this for a few months.

Hey Tracy, thanks for using Equips. We enjoy having you as a client. Have a good one!

The equips software is easy to use and helps us manage our equipment and service tickets, while being reasonably priced.

The invoicing from 3rd party vendors is annoying and occasionally confusing. We never went through this at first with Cummins Allison units, but once we added Ricoh printers we now get service tickets, invoices, and unpaid balance statements from Ricoh. I've tried explaining to staff at Equips but it seems to go on deaf ears or like I'm bothering them, so I just leave it alone and have not added anymore equipment yet until that gets resolved. Even now, I'm still dusputing invoices and statements with Ricoh through service calls placed via Equips platform.

Hi Pedro, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer input seriously and are committed to making things right. We will pass along your feedback to our team so we can take the necessary steps to improve our product. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.

The software is pretty straightforward and easy to use. buttons are big enough to easily find and its simple. (Not overcomplicated like some other software applications)

I wish the equipment list columns fit on one page. I don't like that I have to scroll right to see everything (or I don't realize that the view is customizable, and I could change it)

Thank you for your kind words, Kevin. We will pass along your feedback to our team to help us make the software even better. Please feel free to reach out to your account manager with any further comments, concerns or suggestions. Thanks!

I like that all of our equipment is streamlined and listed by location. When needing to place a service call, it makes it so easy to find the appropriate location then choose the equipment and follow the prompts to complete the service request

Honestly, I really haven't come across any cons to the software. There are many options on it that I have not even utilized yet.

Hi Jeremy, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our software. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.

super easy to use, support staff is great

can sometimes have too much info listed for a simlpe request - sometimes is wordy and confuses our frontline

Thank you for your kind words Xavier. We will pass along your feedback to our team to help us make the software even better. Please feel free to reach out to your account manager with any further comments, concerns or suggestions. Thanks!

It is very easy to use and user friendly. It's not hard to navigate and easy to figure out. There is not a lot of "fluff" getting in the way. Very straight forward.

I don't like that the PM section isn't utilized. I understand that a lot of vendors do their PMs as filler work but we turn away most vendors when they just show up with no communication. From a branch security standpoint, we are not going to let someone work on our equipment if we don't know they are coming. It would be nice to even have noted that PM will be done within the next xxxx months. Once they come, we could then update that date or mark that it has been completed.

Hi Rachaele, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. It makes us incredibly happy to know that we were able to help you achieve your goals. We will pass along your feedback to our team so we can work hard to provide you with an even better experience.

We have successfully used Equips for our Equipment Maintenance for several years. Our experience has been overwhelmingly positive. They make everything totally effortless for us. They are excellent at responding quickly and effectively.

Can't think of any "cons." I am a real Luddite at heart, and if I can handle their software interface, anyone can. Equips was a real "no-brainer" for our Credit Union.

Hi Jim, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.

Since the upgrade of software this has been one of the smoother transitions of upgrades and the new ease of use is great

As of this moment I don't have any cons of the software, every con I ever had was addressed

Hi Noah, we are so happy to have you as a client and hope we can continue to serve you with your equipment maintenance needs.

As a company we are very pleased with having one place to go for all service and consumables. We love the self-service aspect. We really love the savings over standard service plans. Very easy to set up and delete items and users.. Takes a lot of work off of Procurement's table. We love the service and operations teams, who are very responsive.

While the recent upgrades to the website are nice, there are some things I would like to see, such as: For inputting requests, we would like it to be easier to look up items. Currently they are set up with the Equips item number, with the text for the description/serial number way too small.

Hii Gary, it makes us really happy to hear that you have had a good experience using Equips, and that you have been able to cut costs in doing so. We are honored to work with you.

Very useful, used daily and love seeing all the new options available.

Just had a brainstorming discussion with [SENSITIVE CONTENT] to let him know what I would like to see added. 10/28/2021

Hi Kathy, We are so glad to hear that you have enjoyed using Equips. Also, thank you for sharing your recommendations with us so we can continue to improve our application. You rock!

Ease of use, navigation, customer friendly

Chargeback invoicing, but it's getting better with each upgrade

Hey Tim, thanks for the kind review. We are happy to hear of your positive experience with Equips and we look forward to serving you in the future!

The ease for users. My employees can manage their locations with ease

I don’t have any complaints about the software itself

Hi there, Clinton! We are glad to hear that your employees find it easy to manage their locations using Equips. Thank you for your review.

It’s user friendly & any questions are always welcomed & support is available ASAP!

Passwords sometimes are an issue but that is with any product.

Hey Lindsey! We are pleased to hear we have been able to support you in organizing your equipment inventory. Be sure to join us for our next webinar where we discuss how you can begin using even more cool features within the application. Thanks for your review!

Easy to use. It helps track the maintenance history on the equipment.

I really cannot think of anything that I dislike about the software.

Thanks for the review, Bob! We are very pleased to hear of your positive experience using Equips. We love having you as a customer.

Ease of connecting 70 branches and getting thing fixed

Frequent need to update comments and check in with all parties

Hi Allisyn, we appreciate you taking the time to leave us a review. We appreciate having you as a client and hope you have a nice day!

Easy to use. Great customer service. I will recommend to others.

Nothing I am happy with the service and equipment

Hi Tayyab, thanks for leaving us a kind review. We have enjoyed working with you and think you are awesome. Take care!

The ease of the invoices, that they show the 3rd party company that is used. We can track the usage easier.

Sometimes we were billed by both Equips and the 3rd party that is used.

Hi Vicki, thank you for your review. We are sorry that you have experienced billing issues. Please be sure to reach out to your accounts manager so we can get this resolved immediately.

The customer service is great and service.

I have no dislikes with equips. They Rock

Hi Mohamed, thanks for the kind review. We think you rock too. Take care!

Timed deployment of ATM campaigns that reduce the need to have someone log in after hours to push packages.

Could use more features that enable automation of these deployments.

Hi Steven, Thanks for your review and feedback on our application. I will be sure to relay this information to our team. Thanks!

The ease of the software makes scheduling a breeze.

I have not complaints of the software. Everything is easy to use.

Hi Devra, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.

Once logged in, the screens guide you exactly where to go and what to do to ensure proper usage.

Screen is a little busy with lots of info - all appreciated but can be distracting when trying to complete a request

Hi Emily! Thank you for using Equips, and for leaving such a kind review. Glad to hear we have been able to help your organization bridge the gap between your company and your vendors.

It’s great for referencing and tracking tickets.

It would be nice if the service record could show that vendors have been paid and the check reference number. We have several vendors that are paid by equips and try to bill us directly as well.

Hey Cassie, thanks for the review and feedback! We will continue to work to resolve these billing issues. We appreciate having you as a client and hope you have a great day!

Great customer service - very friendly and nice to work with. The software is updated often with new features and they are very receptive to feedback.The system works great for multiple branch organizations that want to allow multiple co-workers to schedule break-fix or maintenance calls. It is very easy to use and allows us to centrally manage maintenance tickets as well as invoices. I do not need to instruct co-workers to call X and setup Y with Z -- I just tell them to put it in Equips and it's handled from there.

Seems spendy, but I have no comparison for that. Have had occasional issues with miscommunication when scheduling multiple vendors to meet for a single call, however it is hard to blame Equips for that as it's often the vendors to blame, not Equips.

Hi Tim, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product.