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Esker

4.6
(33)

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(10)

Esker Features

Features Summary

Functionality

4.5

/5

33

Total features

100

13 categories

Esker features

ACH Payment Processing
API
Access Controls/Permissions
Account Reconciliation
Activity Dashboard
Activity Tracking
Aging Tracking
Alerts/Notifications

Common features of Document Management software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management

Price starts from

1

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

33

Price starts from

1

Per month

learn more

Total Features

100

Unique features

  • Payment Plans

  • In-House Collections

  • Historical Reporting

  • Multiple User Accounts

Functionality

4.3

/5

4.5K

Price starts from

50

/user

Per month

learn more

Total Features

113

Features in Common

33

Unique features

  • Remote Access/Control

  • Email Marketing

  • Financial Reporting

  • Maintenance Scheduling

Functionality

4.7

/5

1K

Price starts from

5

Per month

visit website

Total Features

69

Features in Common

25

Unique features

  • Product Data Management

  • Kitting

  • Inventory Tracking

  • Marketplace Integration

Common Esker comparisons

Reviewers who mentioned features said:

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Chad M.

Verified reviewer

Building Materials, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Esker Sales Order Processing has enabled us to reach big goals

Reviewed 3 years ago

Esker allowed us to move from 64% of orders submitted electronically to 77%. The most impressive part to me is the implementation process and relationships you build with the team. Esker is special because they care about our organization and are always wanting feedback and willing to help us use the tool as effectively as possible.

Pros

Very easy to use and many features out of the box. The reporting and dashboard are great to create transparency of your current status and gives employees a way to see how they are doing. Lastly, Esker is always adding value to the product. They have 3-4 significant improvements in their release each year.

Cons

We had to implement in the disconnected mode because of internal issues. This creates problems with not being able to make real-time calls to SAP. You also need to be mindful of how your employees are using the software and allow the AI and machine learning to do it's job.

NR
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Nathan R.

Consumer Goods, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great OCR SOP Option

Reviewed 3 years ago

Our hardware was aging and we needed to implement a loss reduction strategy. By moving to the cloud we have nearly cut our MOB costs in half.

Pros

reporting down to the individual field level helps gauge cost to serve

Cons

Needed lots of customization to fit our equally heavily customized ERP. Not really esker’s fault but something to keep in mind if your ERP is not out of the box.

NW
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Nancy W.

Automotive, 5,001-10,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Difficult Implementation Sketchy Documentation

Reviewed 3 years ago

If it works, it will be nice for our no brainer accounts - utilities, leases, services, etc., but some of the trickier stuff may prove to be more work than our AP folks have in mind.

Pros

EskerAP appears to have a great deal of functionality, particularly with 3-way match and setting up autopay. The entire suite most likely gels quite well together. The Esker implementation team are helpful and well organized and keep us on task.

Cons

The mapping documentation is horrific at best. The FFD documents rarely list or match required elements, which are in other "sample" worksheets sheets that contain CSV fields that are incredibly difficult to read and parse. If we use the sample sheets, we receive missing element errors, use the FFD and receive more/different missing element errors. Use all fields from both documents and receive errors...

AR
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Anonymous Reviewer

Verified reviewer

Outsourcing/Offshoring, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Order Entry

Reviewed 4 years ago

It is a very functional and necessary tool, we placed the orders in a timely manner. We satisfied our customer expectations. As an employee, i think its very appropiate for us, since that tool gave us the power of success in our order entry experience.

Pros

What i’d like the most is the way i used to get out the orders from the queue in an easier way, the tools are very appropiate, you can take the time that you want to processed an order properly. It is a very functional tool that we can get used to, in order to help out our customers and get the order processed in the time they are requesting.

Cons

Sometimes it has some technical problems or it was on maintenance and we delayed our daily work.

LF
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Linda F.

Automotive, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Esker cuts order entry time drastically!!!!!

Reviewed 3 years ago

With Esker, all orders get in on time and accurately which allows CSRs to have time to spend on other tasks.

Pros

I like that the system can be taught to recognize the fields you need. The reporting function is a breeze to set up.

Cons

The only drawback is that it can't read handwritten orders, we don't get that many so it is not a big issue.

AH
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ANTHONY H.

Automotive, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Esker has a winner!

Reviewed 3 years ago

I have been able to keep up with our customer's invoicing requirements and will be able to reduce DSO even more once the e-invoicing is setup.

Pros

I like how customizable the entire system is. It also generates reports that add value to collections and reduces manpower so you can realign your team's time to necessary activites.

Cons

The software works better with newer ERP's and there are a lot of features that need to be rolled out...but Esker is working on that.

SC
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Staci C.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I have been using the product for almost 3 years and it has helped me to steamline my collections.

Reviewed 5 years ago
Pros

The ease of use and the fact that the Esker team is always improving the software and they listen to the input of their users when making changes. By using this product to organize and automate my collections I'm working so much more efficiently. I have few accounts with past due balances and I can keep all my notes in one place.

Cons

The reporting needs to be built up some more and it would be nice if it calculated more metrics so I could pull some high level reports for management.

CM
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Christopher M.

Verified reviewer

Machinery, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software for Collections and AR Management

Reviewed 3 years ago
Pros

The AR tracking and collections management is a ton of help. We use Termsync for our collections software and the ability to auto send reminders and keep detailed notes inside each account is fantastic.

Cons

There is not a whole lot that I don't like about this software. There were a few issues at first with setting up payment plans and breaking out invoices for multiple payments but once you got it figured out it wasnt too bad.

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Lisa B.

Verified reviewer

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for Collections Management notes & payment reminders

Reviewed 5 years ago

Takes care of payment reminders that I don't have to work on during a month.

Pros

I like how we can setup rules of when to send automatic payment reminders to customers. It's a nice little touch to reach out to customers without taking up any actual time in the day. Keeps all collections notes & calls in one place; even co-workers or boss can view the stages I've taken if I am out that day. Highly responsive help team for when I don't find what I need in the detailed FAQ section (complete with screenshots).

Cons

Some of the things I didn't like have already been fixed; but for me the response time of the website seems slightly slower than other portals I use throughout the day. Not sure if that is fixable or not.

JS
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JUSTIN S.

Building Materials, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product for order processing

Reviewed 3 years ago

Overall the experience has been a good one. This has allowed us to automate some customers POs entirely. The rate of keying errors by rep has decreased and has allowed us to focus on other tasks rather than placing orders.

Pros

I enjoy the fact that Esker learns PO types and begins to auto-complete fields. This has allowed us to process more orders in a shorter amount of time.

Cons

I feel like the loading speed of pages and processes could be faster.

JR
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Jessica R.

Farming, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LOVE THIS SOFTWARE! Very user friendly

Reviewed 5 years ago
Pros

This tool is just the absolute best! The teaching functions make order processing a breeze! Really nice to be able to set up key clients to email their orders in directly, saves so much time!

Cons

Information has to be in very specific places to properly be "taught"--but as long as your clients know this and have a consistent format to their orders--it works like a charm.

GL
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Ginger L.

51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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so Happy with Termsync

Reviewed 5 years ago

Ease of Use

Pros

Very easy to use, helps us cut down Manual processes, Easy to set up collection calls and Reports. Easy to change dates when we send out Past due invoices as well. Extremely user Friendly.

Cons

Needs more Flexible ways to set up different payment Plans. Payment plans that can be easier for the customers to understand, and not receive past due notices via email while on the payment Plans

TR
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Terri R.

Biotechnology, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It was a little bumpy in the beginning, but now that we're on it full speed, it's been very positive

Reviewed 5 years ago
Pros

Tracking of invoices whether they are paid or out for approval. If a vendor calls, I'm not having to go through spreadsheets or piles of paper to try and see where it is in the approval or payment process.

Cons

When you change the cost center, the workflow does not always auto-populate. There are times when I change the cost center, that I have to manually choose the approvers.

GL
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Ginger L.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Efficient

Reviewed 6 years ago
Pros

The reporting and the call lists that we can run in Termsync. WE can see what is coming due and what payments we have set up for ACH.

Cons

the payment plans are not versatile enough for what our company needs. WE need to be able to split invoices and change the date without touching every split invoice dated

AR
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Anonymous Reviewer

Verified reviewer

Outsourcing/Offshoring, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helpful Software

Reviewed 4 years ago
Pros

Its a very easy way to process the orders from customers and all the information we need to have.

Cons

Sometimes we have issues and it takes time to process 1 order but its not that often.

DO
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David O.

Biotechnology, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent product

Reviewed 3 years ago
Pros

It's very user friendly and I also like the reporting features (especially the ability to create new reports)

Cons

There's nothing that readily comes to mind

JS
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Jana S.

Food & Beverages, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Esker AR

Reviewed 3 years ago

Esker has reduced our DSO substantially.

Pros

Ease of use. Customer support is exception.

Cons

None at this time! Esker has done everything they said they would!