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ETQ Reliance Logo

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QMS integrates data to reduce risk and ensure compliance.

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ETQ Reliance Features

Features Summary

Functionality

4.6

/5

47

Total features

144

10 categories

ETQ Reliance features

API
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
Air Emissions Management
Alerts/Escalation
Alerts/Notifications

Common features of Quality Management software

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Approval Process Control
Audit Management
Calibration Management
Change Management

Price starts from

25000

Per year

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

47

Price starts from

25000

Per year

Total Features

144

Unique features

  • Risk Management

  • Audit Trail

  • HIPAA Compliant

  • Sarbanes-Oxley Compliance

Functionality

4.3

/5

5.6K

Price starts from

50

/user

Per month

Total Features

115

Features in Common

26

Unique features

  • Task Scheduling

  • Campaign Management

  • For Startups

  • Pipeline Management

Functionality

4.5

/5

901

Price starts from

9.99

Per month

Total Features

72

Features in Common

25

Unique features

  • Labeling

  • Stock Management

  • Delivery Tracking

  • Shipping Labels

Common ETQ Reliance comparisons

Reviewers who mentioned features said:

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santhosh b.

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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"Streamlining Quality Management with ETQ Reliance: A Comprehensive Review"

Reviewed a year ago
Pros

From my experience using ETQ Reliance, I have found the software to be highly user-friendly, with a comprehensive set of features that have allowed me to easily manage various quality processes all in one platform. One of the aspects I appreciate most is the ability to customize workflows, which has enabled me to tailor the software to meet my organization's specific needs. The reporting and analytics...

Cons

In my experience with ETQ Reliance, there were a few cons that I came across. I found the software to be quite expensive, and it required a significant investment from our organization. Additionally, while the customization features are excellent, it did take some time and effort to get the hang of them. Finally, I did notice some performance issues when dealing with large data volumes, which was a bit frustrating. Nonetheless, I still believe that ETQ Reliance is a robust and comprehensive solution for quality management, and I would recommend it to other organizations in need of such a system.

JH
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Jason H.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Quality Driven System for Multi-Faceted Healthcare company

Reviewed 2 years ago

We have been able to solve the our issues with document control and managing complaints and CAPAs using ETQ.

Pros

The ability to connect records throughout the many modules allows for seamless availability of data during investigations and audits.

Cons

The use of the ETQ Academy to teach users is still limited but is always improving and providing new courses for users. The ETQ Community provides even the most basic users the full knowledge of all the ETQ user world which can help with the short comings in ETQ Academy.

DR
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David R.

Medical Devices, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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ETQ Reliance - Upgrade Nightmare from v17 to v2023

Reviewed a year ago

ETQ Reliance overall does provide a lot of features that are extremely useful for a Quality Management System overall. If we had no QMS and upgraded to this version it would be a vast improvement. There are many features, functions and modules that will help any company wanting to establish a QMS system. The support we received for this upgrade was dismal as we were told repeatedly "System Limitation". The worst thing about this whole episode is that it now takes 3 times as long to do the same task. Clearly productivity isn't one of their goals. If they hired Human Factors people with database management backgrounds they could probably have improved this latest product much better and been more easily received.

Pros

V17 - Pros - Allowed for large file names, could add documents easily and simple filters worked.V2023a - Logs you out sooner to prevent people from keeping a document locked for an extended period of time. You can now drag and drop documents for attachments and you can download multiple files at the same time. Saved Filters is a bit nicer.

Cons

ETQ Reliance v17 vs v2023. We were forced to v2023 and this newer version literally takes 3x longer to do the same simple tasks that we were able to do in V17. Text does not stay open and have to reopen it frequently.Attachment box is too big and you cant tell which items you are trying to delete if more than 10 items are listed.Tabs for Multiple ModulesColors are depressing and useless - previous version you could clear define what was was.

JC
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John C.

Electrical/Electronic Manufacturing, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Powerful software, customization more difficult

Reviewed 2 years ago

ETQ Reliance had been set up and working, partially for several years, but when it was upgraded from 2019 to 2020, some of the forms no longer worked. Use of the software decreased as others found the software difficult to customize. Attempts to correct this with assistance from ETQ has failed so far. Management is souring on the use of this software due to a decrease in technical support.

Pros

ETQ Reliance is focused on the requirements for pharmaceutical industry with FDA compliance, but can be customized for ISO 9001 compliance. There is an extensive library of training video for each of the modules, customization of layouts and forms, and for all administrative duties.

Cons

If you are not familiar with programming software, such as Basic, customizing the program can be a challenge. Though the software comes with preset forms, if modifications are needed, the task can be daunting.

KL
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Katherine L.

Medical Devices, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Benefits of EtQ Reliance

Reviewed a year ago

Overall Reliance is a great product, easy to use, and has been beneficial in harmonizing our many locations.

Pros

The best features of Reliance outside of the ease of use is the ability to configure it to your processes. You are not restricted to something out of the box that works for some and not for all.

Cons

Since moving to the cloud we have lost the ability to the database for real time information, for reporting and trouble shooting. Also, things we were able to do ourselves now are billable services such as cloning environments and dropping schemas.

TN
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Tracy N.

Medical Devices, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Symmetry Surgical : EtQ for a mid size organization with limited resources for software management.

Reviewed a year ago

Overall, our experience has been great. We have eliminated paper documents and records along with the challenges of a paper system. We have significantly reduced the number of audit findings for record accuracy, completeness and availability. Utilizing notifications and views to manage work has kept our QMS system ready for audits at any time. We are completing activities such as document control, complaint tracking, NCMR tracking, PM/Calibration Tracking in 50% less time than before with paper and excel systems. I highly recommend the system.

Pros

Product is easy to use with basic computer skills making adoption of applications (modules) on the shop floor easy. For a med device organization, the out of the box software meets the basic compliance requirements and follows a typical flow of activities. Minimal configuration is required to align with specifics about each organization. The connection profiles and excel import sheets make loading master data extremely easy. Once you get a module up and running as a pilot, rolling out to other facilities is extremely easy. Notifications and Views significantly improve ability to manage activities and required follow-up.

Cons

1. The software is easy to configure if you have someone in your QA organization that is IT inclined that can understand basic configuration activities. Our experience is that the configuration works best when managed within the department and not totally dependent on RC hours or an IT dedicated resource to support. This may make adoption a little more difficult for some organizations. Other software may be more drop and drag....but you are also more limited on the configurations that you can make. 2. With our current version of the software, collaboration in document approval routing is difficult. It becomes a series of rejections for corrections and reroutings which can aggravate approvers. I believe newer versions have addressed this better.

Cd
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Careena d.

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to Learn and Use!

Reviewed a year ago

Overall, my experience with ETQ Reliance has been very positive. I'm looking forward to continuing to work with them.

Pros

This software is easy to learn and use, and I appreciate that they are always looking for ways to improve their product and services. I was new to quality systems and taking over the administrative role was daunting, but ETQ has made the transition as smooth as possible by offering educational tools and support to help guide me in my new position. Our company uses Reliance for Document Control, CAPAs, Waivers, Nonconforming Materials, Assets, Calibration and Maintenance, and Quality Records, and we are hoping to implement their Training Management module soon, in addition to other applications. The ability to integrate this software with other systems is also a bonus as we continue to improve our own internal processes.

Cons

ETQ is pushing to move to SAAS, and our company isn't quite ready to make the jump. I'm concerned that services and improvements for on-prem customers will start to lack as the focus moves more towards SAAS.

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Mudssar A.

Consumer Electronics, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ETQ Perfect for Quality Improvement System

Reviewed 4 years ago

Overall wonderful experience with it, for compliance of QMS on large industry its a good option, further modification and customization can be done by changing QMS scenarios. Analyze the opportunity of improvement with its cost is easier with this software.

Pros

Best software to implement, control and monitoring of effective quality management system, The core of quality management system like Corrective, preventive action for continuously improvement are comprehensively covered, get reported and tracked for improvement. Lean methodologies to low down the re work cost, production burdens and loses is very good strategy which is too covered and act upon accordingly. Human...

Cons

Visuals are not so interactive for large data, large data should be mandatory reading by visuals. The linkage or effects of cost of improvement on ROI can not be analyzed on it. BI and automation is not enough to drive QMS stratigically.

MW
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Marlene W.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This software has become the hub of our best business practices, database and management system.

Reviewed 6 years ago

We manage our total Quality management System and audits systems from this software. It is a valuable database which we are able to feed the data to our BI systems and create dashboards and metrics with little effort after original set up.

Pros

The configurability and the ability to teach the basics to staff that has basic computer science and SQL/Java knowledge within weeks. The ability to influence changes in the product updates and the continued focus by EtQ on usability.

Cons

First time users find it daunting but it is as much about change management as the software itself. EtQ needs to emphasize simplicity to new product users for greater acceptance of the product upon release.

TG
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Tom G.

Glass, Ceramics & Concrete, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Highly configurable QMS platform with dozens of built-in modules/applications

Reviewed a year ago
Pros

- I love how configurable the platform is and that we are able to import/migrate data from other systems into the platform. - Many of the OOB modules are very well designed and integrated, which helps create a holistic quality experience that complies with ISO-9001 requirements. - The "designer" experience is very robust and nearly limitless in capabilities, which has helped us use Reliance to replace...

Cons

- A lot of new users complain that the software not very intuitive to use and navigate. - License prices have increased a lot over the years and features that used to be included for free, now cost money (upgrades, SaaS environment clones, etc.). - The new Reliance "NXG" ("Next Generation") product poses a number of security concerns due to its multi-tenant hosting architecture. - No access to our...

JW
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Joel W.

Automotive, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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5 Star History, Uncertain Future

Reviewed 2 years ago
Pros

Historically, VERY customer focused organization, however each subsequent time they are aquired, this "pro" seems to degrade significantly. In fairness, seems pretty standard to lose customer focus when smaller companies continually get aquired. Older versions very flexible and easy to configure. Very fast to deploy and at an amazing value compared to competitors. Newer versions less so compared to original. Still much easier to do oneself than their competitor platforms, keeping costs in check if you have an in-house resource. Marketing team is fantastic. Customer Support is generally pretty good. Level 1 support seems to suffer from turnover / lack of experience, but leadership and intention is top notch. Academy (online user training) and customer forums are GREAT.

Cons

Currently going through what appears to be a philosophical pivot on their offering so the future roadmap is unclear to long time customers. Appears many new development choices are more focused on simplifying the product for the benefit of EtQ at expense of the customer and what they were originally sold. They appear to be pivoting away from flexibility as a core value by taking features away from customers. Older customers are not happy (bordering on angry), but newer customers will not know what they have lost and may be perfectly happy with the "new" value proposition.

JR
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John R.

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ETQ Reliance

Reviewed 4 years ago

I have reviewed and used many QMS software programs and ETQ reliance is very flexible easy to customize. ETQ tech support and customer service is awesome.

Pros

Cloud function and storage is great. Flexible design capability and changes to processes/workflow.

Cons

Limited print capabilities such as font and size capability.

JW
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Justin W.

Automotive, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The One-Stop-Shop For Any Management System

Reviewed a year ago

We have taken several paper systems and made them digital. We've also eliminated bottlenecks from the old paper trail system, as well as silos where nobody could easily communicate with one another.

Pros

Since beginning with document control and employee training, we have easily been able to transfer and evenintegrate older systems into etq. We've now come such a long way from those older tools and have made everyone's jobs much easier. The amount of transparency and sharing that we've achieved from etq was monumental.

Cons

Some of the out of box solutions in modules like Employee Training and Assets can be cumbersome to make work for us.

KD
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Kirk D.

Mining & Metals, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We have been using EtQ products since 2002. It's been a great experience!

Reviewed 6 years ago

Return on Investment is high. User acceptability. Overall ease of use. Reliance is fully integrated into our Enterprise system.

Pros

Very easy to custom configure the design from our end or to build an entire application from scratch, users like it for ease of use, easy to pull data for reporting, Tech support responds to issues within an hour or two max - 99% of my issues are not to fix something but for how to do something, upgrades are reasonably painless, enterprise scaling is fairly straight forward and cost is very reasonable.

Cons

We are experiencing some issues getting the mobility functionality working properly. I believe that it's something at our end. EtQ Tech support is sending a technician onsite to assist with troubleshooting the issue. Other than that there really isn't much to not like.

CM
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Christopher M.

Medical Devices, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ETQ Reliance Review from Medical Device view

Reviewed 2 years ago

We are a Medical Device Manufacturer and we are in a highly controlled industry. The software is validated and we can make changes as we see fit to better match our unique needs.

Pros

The system does come out of the box with a lot of functionality and we did use a lot of it. The ability to customize to our unique needs was also beneficial.

Cons

The system currently uses ETQ Academy for most training but I would also like to have more of a textbook for each of the systems. Using the videos is to slow to find information and not specific enough. Users would like better methods of creating Ad Hoc reporting. The system is locked down for the basic users and they cannot make their own reports/views.

TL
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Tony L.

Medical Devices, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Quality Software, easy to use

Reviewed a year ago

ETQ Reliance has helped digitize our CAPA and NCMR Process

Pros

Easy to configure to specific business process.

Cons

Integrations can be hard to set up and you will most likely need help from an ETQ IC.

SC
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Steve C.

Dairy, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ETQ Reliance is a Great Software for ensuring Food Safety Management System Compliance

Reviewed 2 years ago
Pros

Some elements that I like most about the software are below: -It is easy to set up new users and they general grasp using ETQ as an end user fairly quickly -Change control of documents and materials is easily managed. -Office Integration with documents is easy to set up and reduces redundancy in updating revision numbers.

Cons

Some elements that are not my favorite in the software: -Username and passwords are not able to be saved for ease of login -When doing change requests, documents need to be downloaded and re-uploaded. It would be nice to hit save and have it automatically updated in the system.

CD
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Cliff D.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to use for every level of business. Flexible enough for every business function

Reviewed 6 years ago
Pros

Flexibility. It can be used for just about anything. We call it the anything engine because it is flexible enough to be used on the plant floor or high level enough to be used by VPs. It is easy enough for normal non-technical business users to configure and get extreme value and flexible enough for highly technical developers to implement unique solutions.

Cons

The biggest grip we have with this software is the lack of reporting capabilities. There are some out of the box feature, but they are dated and limited in functionality.

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Cindy W.

Automotive, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our experience with EtQ software has been great.

Reviewed 6 years ago

We receive many benefits ie central repository for data, escalation process for tasks, easy document control system, etc.

Pros

Having a central repository for data from various people in the organization is very helpful. Also, when customers come in for auditing purposes and we are able to show them our systems on the computer, they are very impressed.

Cons

Ease of use for people with weak computer skills. Items that were once on older versions of the software are not always available on the newer versions.

SF
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Sarah F.

Consumer Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Product Review

Reviewed 2 years ago

Easy system to learn, especially with daily use. It has helped immensely with document control. New features are being added regularly. Overall, great experience.

Pros

The document control module is used by our company and satisfied our business requirement which was to obtain ISO certification. For the most part, the module is quite customizable aside from a few things. The product is quite user friendly.

Cons

Sometimes it can be difficult to find appropriate learning material in the library offered but this has been communicated to customer support and they have taken this into account.

KM
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Kathy M.

Automotive, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our organization has been using this software since the year 2000.

Reviewed 6 years ago

Centralized document management control system and easy to interface with other systems.

Pros

I like the user GUI interface. The software is easy to use and all modules are the same interface. It's a clean interface when you log in to the system. It's also compliant for our international standard audits.

Cons

I don't like the frequency you need to reset your password on the Technical Support website. It would be nice if the password was good for at least a month.

BJ
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Bhavik J.

Financial Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Great Quality Management Software by ETQ

Reviewed 4 years ago

The overall experience using ETQ Quality Management Software is very satisfactory. The features are great, document control systems has been very helpful and the flexibility it provides has been awesome.

Pros

The thing I liked the most about ETQ was cloud storage and functionality. The ability to have a central repository for all the data is very helpful and increases efficiency. Also, the software is really easy to use and provides a great deal of flexibility.

Cons

The thing I liked the least about ETQ is the lack of reporting capabilities. Also, technical support hasn't been great.

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MK N.

Oil & Energy, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Convenience and Organizational

Reviewed 5 years ago
Pros

Document control requires effective and efficient system. This software helped me a lot in A.C.T.S. (getting Approvals, team Collaboration, Timeliness, S principles). Goodbye to the old fashioned way of filing archiving, sorting, distribution.

Cons

You need training to use this software. But once you learn it, you are good to go.

KH
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Kendra H.

Aviation & Aerospace, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great ability to configure based on organization needs!

Reviewed a year ago

Excellent customer support, and techians able to complete requested fixes. Sales and customer support staff super responsive.

Pros

Our organization has really utilized the configuratbility funtions to make it specific to our business needs.

Cons

As a non cloud user, we have a hard time getting updates.

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Verified reviewer

Chemicals,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Has been our core SHE platform and continue to grow the footprint.

Reviewed 6 years ago
Pros

Flexibility and able to configure to suit most of our requirements. Scaleable and able to easily extend functionality to fit all areas of our business.

Cons

The lack of a mobile presence up to this point has hindered further engagement, there has been some progress but still need some more refinement.