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eWorkOrders CMMS vs Cartegraph Asset Management Comparison

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Overview

Category Leaders

eWorkOrders is an affordable and powerful, web-based computerized maintenance management system (CMMS)! Our easy to use...

Category Leaders

Cities, counties, states, utilities, educational institutions, and parks tap into Cartegraph's asset management, work order...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

35

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

1499

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.9

94

5

4

3

2

1

86

8

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.9

22

5

4

3

2

1

19

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The software facilitates a great way of communicating in a decentralized organization to ensure items are completed in a timely fashion ensuring a quality product for our customers.
They have a fantastic team to work with. Again, the ease of using the software, the customization to my specifications and so much more is the reason I have stayed with them for so long.
Ease of use is great; Captures all user requests easily; Report generation is great for trending information; great way to reconcile requests, at the end of a given period.

Pros

We have been very pleased with the overall experience. Customer Service with Cartegraph is very good, and they are just as invested in your success as you are.
Success with asset management starts with good data in the field, and only with that clean data, can admin successfully evaluate programs and changes.
Good, the system is great and the support team has always been extremely helpful.

Cons

The only con for us is because eWork Orders is a cloud based system we can't use it for problems involving internet or power outages.
There are a lot of CMMS systems out there that are very costly.
There is no partial item count (ex. Received 2 of 3) on the purchase order record if there is a partial receipt.

Cons

There are many glitches and a lot of data is lost due to this.
Most all of my users are not able to make their own reports due to how difficult they are to build.
Furthermore, we were able to make informed decisions and continue services in-house by showing hard data compared to contracted costs.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features118
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assessment Management
  • Asset Accounting
  • Asset Categorization
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calibration Management
  • Check-in/Check-out
  • Checklists
  • Code Enforcement
  • Collaboration Tools
  • Commercial Properties
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Capture and Transfer
  • Data Import/Export
  • Data Mapping
  • Database Support
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Asset Management
  • Facility Management
  • Facility Scheduling
  • File Storage
  • Fixed Asset Management
  • For Mechanical Equipment
  • For Schools
  • For Water
  • Fuel Tracking
  • GIS Integration
  • GPS
  • Geographic Maps
  • Geolocation
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • IoT Device Management
  • Job Costing
  • Job Management
  • Job Tracking
  • K-12
  • KPI Monitoring
  • Key & Lock Management
  • Lease Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Materials Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Online Time Clock
  • Parts Management
  • Performance Management
  • Predictive Maintenance
  • Preventive Maintenance
  • Progress Tracking
  • Project Management
  • Property Database
  • Purchase Order Management
  • QR Codes
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Residential Properties
  • Resource Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Request Management
  • Space Management
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • Tire Management
  • Usage Tracking/Analytics
  • User Management
  • Utility Billing
  • Utilization Reporting
  • Vehicle Information
  • Vendor Management
  • Warranty Tracking
  • Website Integration
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Workforce Management
  • Total features97
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assessment Management
  • Asset Accounting
  • Asset Categorization
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calibration Management
  • Check-in/Check-out
  • Checklists
  • Code Enforcement
  • Collaboration Tools
  • Commercial Properties
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Capture and Transfer
  • Data Import/Export
  • Data Mapping
  • Database Support
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Asset Management
  • Facility Management
  • Facility Scheduling
  • File Storage
  • Fixed Asset Management
  • For Mechanical Equipment
  • For Schools
  • For Water
  • Fuel Tracking
  • GIS Integration
  • GPS
  • Geographic Maps
  • Geolocation
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • IoT Device Management
  • Job Costing
  • Job Management
  • Job Tracking
  • K-12
  • KPI Monitoring
  • Key & Lock Management
  • Lease Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Materials Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Online Time Clock
  • Parts Management
  • Performance Management
  • Predictive Maintenance
  • Preventive Maintenance
  • Progress Tracking
  • Project Management
  • Property Database
  • Purchase Order Management
  • QR Codes
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Appointments
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Residential Properties
  • Resource Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Safety Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Request Management
  • Space Management
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third-Party Integrations
  • Tire Management
  • Usage Tracking/Analytics
  • User Management
  • Utility Billing
  • Utilization Reporting
  • Vehicle Information
  • Vendor Management
  • Warranty Tracking
  • Website Integration
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations2
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations38
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

JB
AvatarImg

Jeff B.

Pharmaceuticals, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eWorkOrders CMMS logo

eWorkOrders CMMS

EWORKORDERS REVIEW

Reviewed 3 years ago
Pros

General ease of us whether it is general work orders , PM management asset management or work order tracking. WE LOVE THE ENTIRE SYSTEM. We have been using this product for 14 years. It is miles ahead of any other CMMS software I have used previously or have been exposed to on other sites.

Cons

I really don't have any dislikes with e work orders. If you encounter a problem or have a feature you would like to add the e work orders tech support is OUTSTANDING.

MA
AvatarImg

Mario A.

Farming, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

eWorkOrders CMMS logo

eWorkOrders CMMS

Eworkorders Review

Reviewed a year ago

We have been able to get a master list on our asset including vin numbers , registration dates , and employee using them . Also , we are have the ability to keep records of our PM's in a more efficient manner while giving technicians more accountability . Keeping track of our expenses by assets and programs has been one of the main issues we have solve, the reports are clear and give upper management an easy glare at everything that is happening on the maintenance department.

Pros

Integration process was easy and straight forward , program is easy to use and learn, the program has multiple reports which gives you the ability to look at your expenses from different angles.

Cons

I believe the creation of new parts on the inventory could get easier but so far I got no problem with it.

MN
AvatarImg

Mike N.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eWorkOrders CMMS logo

eWorkOrders CMMS

Easy to use

Reviewed 5 years ago

eWorkOrders is more than we need. I am sure that we will only scratch the surface. Anytime I have had a question or recomendation for change over these 5 years, they have always been accomodating and helpful. Customer service is great and the relationship has always been valued.

Pros

Unity of Types. Relationships are unified throughout the user interface and share common threads that join them to assets, people and equipment, making queries intuitive and simple. New areas/employees/assets are easy to create by copying an existing area/employee/asset along with its common attributes, making minimal changes.

Cons

The skin. It needs some round edges and a cleaner face. The look is a bit Windows 3.11 -sorry :)

AvatarImg
AvatarImg

Garland W.

Facilities Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eWorkOrders CMMS logo

eWorkOrders CMMS

Huge Difference to our Maintenance Department

Reviewed a year ago

Excellent. There are so many great things to say and I did not even mention how great there support staff are!

Pros

Ease of use, Excellent Contact Relationship Management, Ease of Assigning Work, Ease of Invoicing/Billing

Cons

Ease of Reporting and Searching for Work Orders. There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones. It would help if we could just type in the Work Order numbers.

Vendor response

Thank you for the wonderful review! Just FYI, if you want to pull up a specific work order by work order number, just go to the work order management/view screen and type the work order number into the work order number field at the top of the page and hit enter. If you need help, just give us a call.

JB
AvatarImg

Jay B.

Government Administration, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

eWorkOrders CMMS logo

eWorkOrders CMMS

A great product

Reviewed 4 years ago
Pros

This is a great product for a mid-sized facilities management operation. I've used it at two different organizations and have been very happy with both the product and their support.

Cons

Because of the nearly unlimited ways the database can be configured it helps to have some knowledge of what the user's expectations will be before setting up the program. Support from the developer was critical here.

SP
AvatarImg

Starr P.

Biotechnology, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eWorkOrders CMMS logo

eWorkOrders CMMS

Essential Business Improvement

Reviewed 4 years ago

Celgene has been a customer of eWorkOrders CMMS solution for over 15 years. Our industry which develops and commercializes medicines for cancer and inflammatory disorders has very strict guidelines and regulations to follow. So the vendors that we engage with have got to be at the top of their field. Our teams are spread out throughout many locations around the world and they give eWorkOrders the...

Pros

Easy to use by technical and non-technical personnel. Ease of configuration, personalization and customization. Straight-forward, trouble free, fast inexpensive Implementations (ie $1,500 completed in 1 week). Meets our PM and Demand Work Order needs right of Out of the Box, without the need for “add ons or consulting” Meets the diverse needs of the various department types above, not just Facilities. Immediate...

Cons

System Not offered in foreign languages (although you can create the Work Order request page in any language) Mobile version is not available while offline (no internet/wifi/mobil access)

DW
AvatarImg

Daniel W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eWorkOrders CMMS logo

eWorkOrders CMMS

Hattie Larlham perspective

Reviewed 13 years ago

Over all E-Workorders is a great value with a great team of experts willing to do what every it takes to make your experience with electronic work order systems easy and affordable. You do not have to worry about purchasing future upgrades, because the E-Workorder Team is continually developing and expanding their system, and as they do so they provide that new technology to their customer.

Pros

The E-Workorder system is a great system that does not require a super high level of computer talent to navigate and build. The benefits provided by the E-Workorder system are equal to many high dollar software systems, but without the high cost to purchase and train individuals to operate. We re a long term healthcare agency with over 33 operating properties in Ohio and 750 employees and this system...

Cons

We have no complaints on this system nor any cons.

AS
AvatarImg

Andrea S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eWorkOrders CMMS logo

eWorkOrders CMMS

eWorks works for us

Reviewed 15 years ago

eWorks has been a great tool for us to begin to get a handle on our work orders, no special software is required which our IT dept. loves. Our customer communication has improved greatly. The ease of use has helped us with the transition from paper work orders to electronic. The reports help us to track our progress in many areas and we are better able to provide updates to management.

Pros

It is easy for anyone to use no matter what their computer skill level is, our IT dept. really likes that it is a web based program, all I have to do is send customers the link and they are able to submit work orders easily, We enjoy the email notification to customers when a work order is closed out as well as the customer feedback link. It helps us reduce our paper use, the what's new feature is terrific much better than getting emails, it is quite a flexible program and our tech support has been awesome

Cons

would like to be able to look up work orders by number

Vendor response

There is an easy way to do look up work orders by number on the view work order screen.

JN
AvatarImg

John N.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eWorkOrders CMMS logo

eWorkOrders CMMS

Excellent product and support

Reviewed 15 years ago

It was hard to come up with "cons" for this product. We have been very pleased since we first started using it. Not only is the product very good, but the service is over the top good. I was trying to develop a custom solution with a programmer and wasted dozens of hours and thousands of dollars to get way, way less functionality than is delivered by this product.

Pros

Could get it up and running same day Very full-featured. Excellent support that understood not only the product, but also my real need for it. In other words, they tood the time to understand my business, not just shill their solution. Responsive, easy to understand and easy to reach. Exceptionally good value. We have tried both the Timberline and MRI service management modules and we find this product 100x easier to use.

Cons

The graphics interface could be a bit "sexier". It's OK, but it's not as smooth and stylish as some.

PF
AvatarImg

Phillip F.

Utilities, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

eWorkOrders CMMS logo

eWorkOrders CMMS

Great option with great support

Reviewed a year ago

There are a lot of CMMS systems out there that are very costly. We needed something that we could customize for the many aspects of our company and make fit our culture. We operate water/sewer and power facilities and our staff wears many hats. One minute we're blue collar the next white. Crossing over from tools to records keeping is paramount for us. eWorkOrders was/is a great fit.

Pros

I can not say there was one thing in eWorkOrders that I would point to and say that's why I would recommend it. I would say the flexibility offered was really what our small utility was looking for. Not to downplay the size as I think this would work on any level. Easy? That depends on the person setting things up and their ability to work with eWorkOrders staff. Open minded and flexible. There is always a learning curve but our staff has picked it up quickly.

Cons

The flexibility can sometimes be a double edge sword. If your users find things can be manipulated they will request you cater to them in that aspect. This I find to be a management issue and not really a con but something that could be for some. Missing the true ability to use remotely off line. That's the biggest complaint I find but our staff are great at thinking outside the box and we may not necessarily be using the product as it was intended. Again not a con for us but could be for some.

JL
AvatarImg

JoJo L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eWorkOrders CMMS logo

eWorkOrders CMMS

eWorkOrders is the best system out there

Reviewed 14 years ago

Highly recommended. Especially for high volume companies that send many Work Orders. This system is easy to track and get exactly what you are looking for when you need it. Highly compatible if you enjoy a paperless office.

Pros

This system has really made creating, editing, tracking and sending work orders extremely easy. We have used other systems before and nothing compares to eworkorders. All management screens are user friendly and do not require much data entry. Email, Fax or print from your desktop directly to work order recipient. Many fields and reports were custom designed to our needs. Customer Service is always available and any technical questions are answered immediately, usually within a couple of minutes. Call directly or email doesn't matter always get a rapid response. Thank You eWorkOrders for making my job easier.

Cons

Only Con is that we tried so many other Companies before finding this awesome system.

TA
AvatarImg

Tom A.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

eWorkOrders CMMS logo

eWorkOrders CMMS

A Top Flight Product That Fits Any Budget

Reviewed 15 years ago

I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it!

Pros

eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

Cons

As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

CH
AvatarImg

Chet H.

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Cartegraph Asset Management logo

Cartegraph Asset Management

Easy to use, flexible and GIS based maintenance and operations management system

Reviewed 3 years ago

We now track all of our service requests in a single system, are setting service levels and tracking our performance, and have been able to schedule almost all of our preventive maintenance programs in one system. If we need to change something, it's a super simple process, and Cartegraph OMS has a lot of power for a system that focused on configuring not customizing.

Pros

Cartegraph OMS is easily one of the most user friendly CMMS/Service request/work order systems on the market. The fact that it so cleanly integrates with your GIS data is a huge plus. The Cartegraph One app is easy to use in the field and now allows for offline editing where cell coverage is spotty. The support staff are very helpful and really care about solving your problems. Overall Cartegraph is a great company to work with and they have a system that's easy to administer, configure and integrate with other systems.

Cons

If you're looking for a system to meet all of your asset management needs, and work mostly with vertical assets in a 3D environment, you may not find everything you're looking for. There is a new integration that improves management of vertical assets, but it's not out of the box.