Optimize your facilities and maintenance operations
4.69/5 (353 reviews)Most popular features of all Operations Management apps
25 reviewers had the following to say about Facilities Management eXpress (FMX)'s features:
PM tracking, repair tracking, inventory management.
Pros
The best feature of the software is its easy to use.
Cons
I dislike that there is still a lot of manual data entry at initial start up.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Eric!
Thank you for taking the time to write such a fantastic review regarding your experience with FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use!
Please do not hesitate to reach out to the support team if you should ever need assistance importing data into your site moving forward! We are always happy and ready to assist!
Thanks again for being such a loyal customer and writing this wonderful review. We look forward to continuing to work and grow with you!
Our fleet of 400 pieces of equipment is now fully manageable to determine total cost of ownership, track parts, mechanic hours and productivity and provide senior management with solid and accurate reporting to understand the health of our fleet.
Pros
FMX could also stand for Fleet Management eXpress because of it's open architecture approach to create data fields, worker order workflow, parts inventory, technician productivity management as well as the vast and flexible reporting capabilities.
Cons
I honestly can't think of anything at this stage I don't like. Do I have more to learn, sure but that will come with practice and patience.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
It is so much easier having a software solution that provides reminders, calendars, work request tickets, inventory, and reporting all in one solution.
Pros
The reporting module is very helpful when pulling reports for my upper management. Also, the FMX support staff is incredibly responsive and helpful!!
Cons
In the main calendar view module, there are no notification icons to visually see that a new request has been added, modified, or responded too.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hi Colin!
We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are such a huge fan of FMX, especially when it comes to its ease of use when organizing your equipment items.
Thank you for the suggestion for FMX to add notifications to the calendar view regarding new and modified requests. I would be happy to pass this request along to our development team!
Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you!
The sales, billing, and implementation teams have been great to work with so far.
Pros
I love that IT, Maintenance, and Event Requests are in the same platform and that it is very customizable. I also love that I can make most settings changes without needing to engage support and that decisions during implementation aren't locked in.
Cons
I wish FMX had some features of other IT Ticketing Systems and Inventory Management but it checked most of our "boxes" when considering a new platform.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Raymond!
Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Princeton Academy of the Sacred Heart! It's great that FMX has been able to help your organization have everything all in one.
Please do not hesitate to reach out with any questions or concerns. Our Support Team is always ready and willing to help!
Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
A practical product
Pros
Simplicity, minimalist approach, Single sign on, ability to add custom data field in all forms i believe.
Cons
Custom process flow other than facilities management like purchase order management are very basic.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
While we were tracking maintenance by other means (excel and paper requests) this system is significantly better.
Pros
I'm a visual organizer, and their calendar based system is perfect. Reporting is also pretty fantastic, allows for specific reports for each asset owned and managed in the system!
Cons
If a middle management person or above enters a request, life is good.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Nick!
Thank you for taking the time to write a review for FMX! We are so thrilled that FMX has made it easier for your organization to stay organized using the calendar feature. We are also happy to know that you find the reporting module extremely helpful!
I will be reaching out to you shortly to further discuss the maintenance request module and maintenance request notifications!
Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!
Very good experience, very adaptable product with ease of usage.
Pros
It is very adaptable, also the ease of use for my company. It has proven difficult to find a software that all employees can use easily. This is that software!
Cons
Reporting is not in real time. Reports that are run come from information that is 8 to 12 hours old.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Automation of the Facilities Management process.
Pros
SaaS model proves to be an easier sell to justify the business case.
Cons
Can't think of any. Keep up the great work.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Hi Ramu!
Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and helpful customer service!
Please do not hesitate to reach out with any questions or feature requests! We are always happy to assist and hear new suggestions for enhancing our software!
Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!
Pros
User friendly software, I've used similar software before but it was not as detailed as FMX. i specifically like the inventory and reporting features.
Cons
Also automatic time stamp for when you Complete a Maintenance Request instead of manually inputting the time.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I chose this product, I designed the use cases, and while it is not as fully-featured as I'd like as my role in IT, it does the job admirably.
Pros
What makes this product appealing is its simplicity, and ability to bring together all the disparate ticketing queues into a single product, while still maintaining separation of those queues. Being a school, we are a large multi-campus environment. For facilities maintenance, which is the key target audience, the system is purpose built as a ticketing system. It's not an high-end system, in that you won't be loading in electrical schematics of your buildings and tagging geolocations of power points, but as an operational software package it's ideal. With the framework of your campus already in the system, adding in an IT Department ticketing queue, and subsequent custom queues makes good sense.
Cons
This is a ticketing system with inventory and asset management.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Ease of use and user interface Downtime Calculation Reporting dashboards Can integrate multiple service departments and have user autonomy
Cons
Would prefer a guide/library on what "features" mean and allow regarding user levels Inventory calculation isn't as start forward When request is placed on "hold" how is time calculated once request is taken off "hold" Enhance filters with in planned maintenance module down to "type" when displayed on calendar Allow for filters on calendar to display service request module and planned maintenance module down to "type"
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Hi Latina!
Thank you for taking the time to write a review for FMX! We are happy to know that you find the FMX software easy to use!
I'd like to learn more about some of your desires for the software, so I will be reaching out shortly to discuss this further with you!
Thanks for being such a loyal customer; we look forward to continuing to work and grow with you!
The ability to export or embed the calendar in other sites and tools overcame the final custom printing hurdle.
Pros
The integration of events calendar with facilities maintenance team activities. The members of our staff can all login and view every event, get assigned task, review procedures, complete procedures, be updated immediately.
Cons
Key request module more like and inventory module - not designed to track history of person holding key the way I perform this task, since I cut keys in-house and track the return and possible reissue of a key including key fobs.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Facilities Management eXpress (FMX)
select your URL name well when you start out. the better you train, integrate the process, import /migrate data or set-up... the more success you will have getting teammates to use it.
Nothing but positive, especially when it comes to productivity.
Pros
The number 1 PRO to this software is how it cuts your time spent facilitating, scheduling and organizing requests for you team in half.
Cons
Report update time.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
In almost 2 years of working with the app, here are 5 points that i've achieved with the solution offered by them: -connected all departments -work transparency -easy & simple tracking of tasks for each department manager in the company -easy to present information to audits
Pros
-easy to use for all users -can customize different functions in a couple of minutes -mobile version of the website is 90% identical to the desktop version, resulting in a very similar interface -easy to administrate users in the platform -easy to track all task, generate reports and present them in a meeting (no need to generate them in advance) -99.8% of time, the system was working -fast support response with our company -constant update of the platform
Cons
-the isn't a possibility to restrict user access to a specific location or sub-location in a created building
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Tracking, reporting
Pros
Visually appealing, molds to your needs and easy for customer/staff to use too.
Cons
I have nothing negative to say about this software it has been a amazing improvement to our technical, maintenance and room reservation/ticketing request process in the schools.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Tracy!
Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of of our software, especially when it comes to its ease of use and helpful customer support!
Please do not hesitate to reach out with any questions and/or feature requests at any time! We are always happy and ready to assist!
Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
Pros
Technology and Maintenance work requests as well as asset management and inventory management.
Cons
We are very new to the system, so far I really haven't found anything I don't like.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Jeff!
Thank you for taking the time to write such a great review for FMX. We are so glad to hear that FMX is working well for everyone at Savannah R-III School District!
Please do not hesitate to reach out with any questions and or concerns. Our Customer Success Team is always happy to help!
Thanks again for writing this awesome review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
Providers are able to track hours, equipment use, inventory and plan ahead for projects.
Pros
Many of our teams used different software that were not compatible. FMX was able to collaborate with the various leads and provide one system where we all experience success in customer service. The team we worked with at FMX live up to their "Customer Success" titles!
Cons
Exporting/importing data across all modules would be an asset, but right now only certain modules share information.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hi Beth!
Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX. We're so glad that you have enjoyed working with our Customer Success team! Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience.
Please do not hesitate to reach out with any questions and/or feature requests at any time. We are always happy and ready to assist!
Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
Having the equipment and inventory modules that are easy to use and find what you are looking for is a huge plus.
Pros
I really like the dynamic nature of the software it takes of tracking all activities like inventory, scheduling ,etc.
Cons
So far so good I don't have any problems. But feedback must be sought regularly for better app development.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
FMX has helped us become more efficient for tracking our IT and Maintenance work orders.
I've been in educational facilities management for 30 years and can say that transitioning from other well known school CMMS systems to FMX was the best decision I've made, it's so simple for my end users yet so powerful with a lot of features that other software companies will charge as an additional fee or a custom field.
Pros
Ease of install, ease of use by faculty and staff, can assign requests to two or more technicians in different departments, avoids scheduling of conflicting events, less expensive than previous CMMS system used on campus with more modules included, support staff is amazing, inventory control, generates reports that aid in staffing decisions, preventive maintenance module is easy to use and track.
Cons
I have not come across any issues that could not be easily resolved by the great support staff at FMX.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
FMX makes it easier for us to maintain our facility and set up and clean up events.
Pros
They respond instantly and help us do bulk imports. Great product
Cons
We would love one, however the mobile website is decent.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
FMX has also helped us on our compliance with being able to ensure compliance related tasks are being done on time and then archived for easy access during audits.
Pros
It is very customizable and overall fairly easy to administer.
Cons
Not many cons, the largest one for me is there are a few areas that we just cannot customize to our liking, so we have learned to use the system the way it is. FMX is always making updates and improvements, so I expect some of these small specific changes I would like to see will be fixed in the near future.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We are still working on getting individual departments working with the system.
Pros
I like the ability to add links to pictures or other files to individual equipment. I like the way the calendar is setup to look at individual work-orders (planned or reactive.) Ability to add/change employees easily.
Cons
Do not like the inventory section, troublesome and no specific relationship to generate a tracking and inventory control.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Hi Earl!
Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of the FMX support team.
I would love to chat with you a bit more about your current issues regarding inventory, tracking equipment, and reporting. I will be in touch shortly to discuss these further and hopefully find some solutions!
Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!
We are now able to track inventory, use reports to gather analytical metrics to aid in decision making processes, and track man hours identifying workload and balance of assignments.
Pros
Customer support is fast and thorough. The reports convey viable information to use in making business decisions such as workload, lifecycle maintenance, cost per repair, and identification of top 10 problem pieces of equipment.
Cons
If I had to identify a con it would be the import feature.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
