FMX Features

I value the ability to have a database of the assets that we can manage as I maintain the equipment and facility so it doesn't become a hindrance to our congregation. The system keeps me on top of maintenance needs as they come up and the ability to tackle the preventative service of those also.

I don't use the calendaring module because of the larger picture of church software out there that is cleaner in its look. It is not a quick process to get a facility fully imported in a short amount of time but if done little by little it can be done. When a question comes up on a system process I have a hard time verbalizing it so look more to the written updates to educate myself.

Very easy to use and customizable. Mobile inventory bar codes tracking is a game changer. Very easy to learn the program overall. Layout is nice and up to date. Continued updates and new features.

No cons to mention although the only system we used prior was really outdated so not much experience with other cmms programs.

The features most impactful is the Work Order, PM and Inventory Modules. For the most part the transition from SchoolDude went seamless, with just a few adjustments. I have utilized the bulk import and I do like this feature as well. We also use the reporting to show our Board of Educators how many PM's and Work Orders we've done Monthly and then Yearly to verify the need to keep our department. The ease of the Calendar is also a feature that is great.

As things arise that I can't seem to figure out, I contact our Support Specialist, Jarod Crocket, or any support specialist to help me, but really no cons.

The best feature of the software is its easy to use. Someone with very little computer skill can learn to use it. I also like that it is web based so you don't have a huge program to install on your PC's.

I dislike that there is still a lot of manual data entry at initial start up. After you get through that phase, there isn't much not to love.

Hi Eric! Thank you for taking the time to write such a fantastic review regarding your experience with FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use! Please do not hesitate to reach out to the support team if you should ever need assistance importing data into your site moving forward! We are always happy and ready to assist! Thanks again for being such a loyal customer and writing this wonderful review. We look forward to continuing to work and grow with you!

Once you get it set up it is pretty user friendly. I can get a new employee using it pretty much on their first day.

There are a couple of quirks (limitations) within the functionality of the software that need to be fixed

It was super easy to set up. I found a lot of helpful articles and videos.

That the inventory is an additional cost.

The FMX system met the identified needs (Work Order Management, Preventative Maintenance, Inventory Control, Cost Monitoring and Event Scheduling) of the district in a cost effect manner and was positively received by the district's staff and community.

The "Third Party" Reporting function. Wish the FMX Team could support greater individualization in Report Formatting.

K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.

There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.

It is customize-able. Almost everything I asked FMX folks to do was doable. Other scheduling software we looked at either said they'd charge more for every change or special accommodation or that they just didn't offer it.

The reports. They list multiple room bookings to say, "this room plus 6 others". This was rectified by FMX creating an Excel file that would extrapolate those as that is the report we need. SO, FMX reports wont' do it but FMX created a work around for me that works just fine. The other least liked thing is that I cannot have different times in one booking. If it's a multi day or many time slots event I have to create multiple bookings and if there are special notes about one particular room in that multi room event, I cannot add those notes to just that one room.

FMX is very intuitive requiring little training and has a lot of great functionality. We really like the ease of calendar administration (dragging and dropping) versus having to reprogramming schedules. The calendar also offers a lot of flexibility with color combinations which work great for us to identify request types and status at a quick glance. The ability for basic users to just send in an email...

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There is some cumbersome functionality with users, confirmations and notifications in our work flow but the FMX team has been great at addressing and looking for solutions. Since we are not using all the features available many of the stock reports are not too useful for us but FMX has helped customize some things and I am sure we will work through more reporting as time goes also.

Hi! Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and customizable calendar! Please continue to reach out any time to our support team regarding any issues you might be experiencing with your FMX site, and we would be happy to assist you! Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

The ability to attach documents, PDFs, pictures, etc. This is great to be able to attach manuals, trouble shooting documents, etc. to equipment which is then accessible to the technicians in the field without going and searching for the information. Also the flexibility to customize the software to suit our needs for equipment, work orders and inventory. This is important to be able to customize the software to how we work in our district. Also the speed at which your team works when I submit a request. I have give them Excel spreadsheets with equipment information and they load it usually within a couple hours or even less. Great response time.

Not able to reserve inventory against a work order while you are planning and scheduling it. This is huge as when I am planning work to be done and I want to reserve an inventory part so that it is available when the tech goes to do the job. One such work order type is a PM where filters or belts are required, it would be nice to reserve them or be alerted that there are none in stock. I wish...

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Hi Stanley! Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to customization options and the ability to attach documents! I would love to chat more with you regarding your feature requests! There are definitely some solutions here! I will be in touch shortly to discuss these further. Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

I am able to efficiently and easily keep track of work orders, planned maintenance items and other requests. I can track costs, both for parts and for man-hours for specific types of maintenance and run reports to see what we are spending the most time and money on. We can use the reports to streamline our processes and predict what equipment may be failing sooner than later. The other thing that is done well is the customer service. There are constant improvements based on customer feedback and whenever I come up with a one off suggestion, FMX has always been helpful in coming up with solutions that allow me to implement what I want and most of the time allow me to make additions myself without having to rely on them to change the format of the system. It is very user friendly.

Some of the filtering options don't allow me to limit very specific things on the calendar setting. This may only be an issue in our place because of how we are set up, but I can't filter maintenance requests and planned maintenance items per user at the same time. I have to do one or the other. This is a basic issue that we can work around.

Hi Michael! Thank you for taking the time to write such an outstanding review for FMX! We are so pleased to know that you are such a huge fan of FMX, especially when it comes to tracking work orders, costs, and worker hours! Thank you for continuously helping us to grow and enhance our software with your feature requests! We will definitely look into these filtering suggestions and keep you updated on any new features moving forward! Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work and grow with you!

The color coding of the calendar really helps me stay on top of things. The ability to look things up by event id and the ease of changing events is something I use almost every day. I created a simple one-page tutorial that I send out to all new members and I rarely get a call asking for help on how to use the system.

I'm not sure what could be improved, but I feel like the billing could use some help. It seems more labor intensive to me than what it should...I feel like I do things twice as I create the bill externally through excel and then translate the billing info into FMX. Similar with accepting payments...I track the payment externally and then transfer payments into FMX. I would also like the ability to email a community member directly from FMX and those communications be trackable via FMX.

The software has allowed our staff to become fully engaged with a wide range of request types such as tech requests, maintenance requests, and transportation requests to name a few. Our staff can now track specific requests for assistance and validate the status of said requests. Our district pays a fraction of cost other programs of the same type would charge. We also use integration with 3rd party applications to add in athletic schedule requests directly into the system. This feature eliminates the need to put in schedules in multiple applications.

I have very little negatives to say about this product. The only downside was implementation. It is helpful if your organization has a clear definition of workflows for each request type prior to implementation. Changing the workflow of requests are not complicated, but can be a bit challenging if the organization has put some thought into this process prior to going live with the software.

The integration of events calendar with facilities maintenance team activities. The members of our staff can all login and view every event, get assigned task, review procedures, complete procedures, be updated immediately. Web enabled. Easy to navigate. Can add new fields. Administration of users and rights. Mobile friendly. Filters. Search Engine. Color coding by type or status. Auto e-mail alerts.

Key request module more like and inventory module - not designed to track history of person holding key the way I perform this task, since I cut keys in-house and track the return and possible reissue of a key including key fobs. Vehicle request module works for our process but designed more for buses at school and not for vans at a church. Location of added fields on the screen form, not able to remove a field from view that might not be used.

FMX is a great fit for our district because it is completely customizable. We are able to capture the information we need to be successful when requests are submitted so we can plan our work and show up prepared and on time. FMX has been able to offer solutions to help us better manage our workflow. We also benefit from the detailed dashboards and custom reporting features. There is never any guessing about the state of our work and what we have accomplished.

One feature I would like to see enhanced is the inventory order request. We would like to have real-time inventory data for all items in stock and available on the inventory order screen so requesters know how many of each item they are able to order, taking into account how many are on the shelf and how many items will be required to fulfill all existing open orders.

Thank you, Danielle, for your feedback. While FMX can show real-time inventory levels and allow users to request inventory items, we know each organization's needs vary. We would love to take some time to sit down with your team and learn more about how FMX can address your inventory needs now and in future product developments.

We were able to replace two pieces of expensive software, scheduling and maintenance programs, with one service that was as much as one of the programs alone. And not only was it cheaper, FMX is very user friendly. Some of our less tech-savvy users were able to pick it up quickly, so we didn't experience much if any lag time after a short training session. In addition, the change over to FMX was super easy with the import function, and any changes to make the data fit our campus were easy to do in house with the tools in FMX. Also, the reporting features and the ability to export past data to a spreadsheet let us examine our use over the past year and analyse how we can operate better next year.

Having the ability to tie into Building Automation Systems (namely HVAC and door control systems) would be very helpful. FMX may be able to do that, but it's not part of the basic program. You'll need a custom module.

Hi Daniel! Thank you so much for the wonderful review! We are so happy to hear that you're such a fan of FMX! In your review, you mentioned that you'd like to see FMX offer a building automation system for your HVAC and door control systems. This is definitely something that we can do, and we'd love to chat with you more about it! Your customer success manager will be reaching out to you shortly to discuss this option further. Thanks again for taking the time to write such a great review!

The pros of this software is that it is easy to use. It can be customized to use primarily drop down choices that help to ensure that entries are clear and easily understood. Customer support is fast and thorough. The reports convey viable information to use in making business decisions such as workload, lifecycle maintenance, cost per repair, and identification of top 10 problem pieces of equipment. The list of pros is very extensive.

If I had to identify a con it would be the import feature. On rare occasions it will freeze during an upload and I would cancel and restart the upload, once the new upload completed it would not allow the work order to be closed due to pending upload. You would then have to close the window and start over.

I product is only as good as the support that comes with it aaaand FMX has excellent support and customer service. Their reps are great at communicating when changes happen and any time I need help the go above and beyond to help me figure things out. I know anytime I need help with something my rep will help me accomplish it with an awesome, friendly attitude. They act like they care about you as a customer...imagine that!

In the beginning, some of the features were not as user-friendly, but with their constant updates they have continued to make things better and more user-friendly.

This product allows the Tenant, in my example, to input their own work orders or maintenance request. They can write what kind of problem they're having and submit photos/files with their request. it allows you to be able to fix a problem without having to actually speak to the person reporting the problem which can lead to escalating a simple maintenance request to an angry customer/Tenant. You can send messages about progress and log on to see what the progress is for your problem.

If you don't have an email address you can not use it because it is all based online, some tenants may be of older age and may not necessarily work off of emails or depend on them so it is important to make sure that all or most of your customers will be able to use it as well.

Hi Alejandra! Thank you so much for taking the time to write a review for FMX! We are so happy to hear that FMX gives your tenants easy access to submit maintenance requests from the convenience of their computer or smart phone. In your review you mentioned that users are unable to access FMX unless they have an email address. I wanted to tell you that we do have some solutions for this that would allow everyone, with or without an email address, to access FMX. I will be reaching out to you shortly through email to provide you with more details regarding these options! Again, thank you for taking the time to write a review for FMX! We look forward to working with you! Thank you, Katie Zwick

I love the each of use that each module provides for the end user and the customizing that is available to the administrator.

I wish there was an actual app to have on our phones for FMX. It would add to the ease of use for the maintenance person using it daily on the go.

The ability to set up automatic notifications for almost all action triggers makes this product a true workflow master. We have a facilities team of ~20 staff. They access automatic email notifications on their phone, use the links in the email to go straight to their tickets, update, resolve and close the tickets, all on their own phones. Our customer satisfaction for maintenance issues is excellent. The...

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You cannot customize the interface. The menu buttons say what they say, you cannot change them.

Hi Brian! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX, especially the email notifications feature. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Please do not hesitate to reach out if you have any questions about the Schedule module. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

We choose this product because despite the times we live in we still have some employees that claim to be computer illiterate but with FMX there really isn't any excuse. You either can read or you can't. Every thing is pretty much straight forward. I would say that the cost efficiency would be the second highest pro to this service. We receive a lot for our money and they have been quite generous.

Really need a mobile app. Also would love to be able to control when to send emails; having an email go out every time there is a change in the request can become very annoying to the requester/follower which then creates this culture of disregard toward fmx emails.

Hi Norman! We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are a fan of FMX! I would love to know more about what features you are looking for in an App, and I will be in touch shortly to discuss this further! In regard to your request for more control over when emails are generated when it comes to work requests, I would be more than happy to pass this along to our development team for further review! Thank you for the suggestion! It's information like this that will help us to continue to better enhance our system and give you the best FMXperience possible! Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you!

I love the reports and the easy of use. Active Directory integration has made it do dimple for our users to enter tickets!

Not a con but I would LOVE to have an iOS mobile app!