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Optimize your facilities and maintenance operations

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FMX Features

Features Summary

Functionality

4.5

/5

411

Total features

81

10 categories

FMX features

API
Access Controls/Permissions
Activity Dashboard
Ad hoc Reporting
Alerts/Notifications
Asset Library
Asset Lifecycle Management
Asset Tracking

Common features of Preventive Maintenance software

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Trail
Barcode/Ticket Scanning

Price starts from

125

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

411

Price starts from

125

/user

Per month

Total Features

81

Unique features

  • Key & Lock Management

  • Facility Scheduling

  • For Airlines

  • Labor Cost Reporting

Functionality

4.5

/5

2.7K

Price starts from

69

Per month

Total Features

144

Features in Common

48

Unique features

  • Customizable Invoices

  • Booking Management

  • For Handyman Industry

  • Recurring/Subscription Billing

Functionality

4.5

/5

1.4K

Price starts from

40

Per month

Total Features

157

Features in Common

68

Unique features

  • Digital Signature

  • Availability Management

  • Inventory Optimization

  • User Management

Common FMX comparisons

Reviewers who mentioned features said:

AS
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Alyssa S.

Mechanical or Industrial Engineering, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good & Bad

Reviewed 5 years ago

Over all it is very user friendly, the customer service and walk through on the whole system was made very simple and explained very well. There are a few things that the development team is working on that would be great to see in the near future.

Pros

It is very user friendly. When maneuvering around the system.

Cons

Some of our pricing did not get captured for old work orders. A lot of people are having an issue with the reporting and tracking of the system. We would also like to see batching. As in being able to move several pcs of equipment to a new department instead of doing one pc at a time.

DL
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Desmond L.

Education Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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We have been using FMX for the last 2 years and overall it was not very intuitive. Too much grey.

Reviewed 6 years ago

It was a favorable product. Except for the resolving of the tickets and filters for reporting.

Pros

Very secure system. Even though we could not get our staff/users to use the software. Not too much to say wasn't a good fit for us

Cons

Not very intuitive. The user experience was at times challenging. We had a few models that we never got around to use.

SC
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Samantha C.

Facilities Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We love FMX!

Reviewed 4 months ago

Overall, FMX has blessed our campus with a personalized program tailored to our campus's needs and processes. We can't say enough good things about our time spent implementing and utilizing FMX over the past few months.

Pros

Obviously the features and modules stood out to us during the search for a new program, but the customer service has been absolutely unmatched comparatively to any other platform we've experienced. Whether by email, phone call or Zoom, I have yet to be disappointed (and I ask a lot of questions) by response time, helpfulness, and just overall customer service. I also like that their features are always progressing.

Cons

The only problem that we originally had with FMX was the fact that they don't have an app for the program. However, the mobile view is proving to work just as well as any app would and the teams are still able to submit and complete their tasks efficiently and in a timely manner.

TC
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Tim C.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game Changer!!!!!!

Reviewed 2 years ago

keeps me up to date on Preventive Maint. i can make a work order for a single job. the PO section is very nice, as well as the Inventory control

Pros

product is very easy to use, it's always available at your fingertips, even people with no computer skills can use

Cons

Honestly, there's nothing i don't like or would change

CF
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Cynthia F.

Nonprofit Organization Management, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Performance Matters.

Reviewed 2 years ago

Excellent.

Pros

Ease of use. Easily integrates into your business. Reports are easy to generate. Organizes your maintenance department and your staff. Mobile access. Can be customized to your business. Fantastic customer support!

Cons

A little pricey and worth it. Should be discount for non-profit.

KL
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Kent L.

Education Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Technology and Maintance Work Order review of FMX

Reviewed 3 months ago

Tech Support and the system team I worked with were very good. I have been happy with the system over the last year that we have had it.

Pros

It was easy to set up the building and rooms for the work order request system. The teachers can check on the status of their work orders without having to call or email me. Very minimal instruction was needed for my staff to put in work orders.

Cons

It can send a lot of email reminders to you until you get the notification set up right, but better than no notifications.

MP
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Mark P.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple Yet Complete - Work order Management Software

Reviewed 4 months ago

We love this software. It has been a critical piece of our success and a great selling point with prospective clients

Pros

Ease of use and ability to customize. FMX team is also great to work with.

Cons

Dashboards are sometimes confusing and difficult to customize.

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Kevin M.

Higher Education, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The system is easy to use and to retrieve the reporting from the system that I use.

Reviewed 6 years ago
Pros

The ease of operation, we can enter a work request and have it go directly to our crew's cell phone without having to go to their office or the Foremen office to retrieve a work request.

Cons

You have to enter into all of the building systems so it can retrieve the information on the equipment the technicians are working on.

Vendor response

Hi Kevin! Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use! I would like to learn more about your current process with buildings and equipment. I will be following up with you shortly so we can discuss this further! Thanks again for writing this review and for being a loyal customer! We look forward to continuing to work and grow with you!

AR
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Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FMX is very easy to use with great customer support!

Reviewed 6 years ago

Ease of use and simple interface with a great deal of capability makes FMX a great choice at all levels.

Pros

FMX is very intuitive requiring little training and has a lot of great functionality. We really like the ease of calendar administration (dragging and dropping) versus having to reprogramming schedules. The calendar also offers a lot of flexibility with color combinations which work great for us to identify request types and status at a quick glance. The ability for basic users to just send in an email...

Cons

There is some cumbersome functionality with users, confirmations and notifications in our work flow but the FMX team has been great at addressing and looking for solutions. Since we are not using all the features available many of the stock reports are not too useful for us but FMX has helped customize some things and I am sure we will work through more reporting as time goes also.

Vendor response

Hi! Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and customizable calendar! Please continue to reach out any time to our support team regarding any issues you might be experiencing with your FMX site, and we would be happy to assist you! Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

DM
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Daniel M.

Religious Institutions, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great program. Easy to use.

Reviewed 5 years ago

Implementing FMX was very easy. FMX staff were quick to answer any questions that came up during the process. It's been a powerful tool that has helped us to be more effective and efficient in our work.

Pros

We were able to replace two pieces of expensive software, scheduling and maintenance programs, with one service that was as much as one of the programs alone. And not only was it cheaper, FMX is very user friendly. Some of our less tech-savvy users were able to pick it up quickly, so we didn't experience much if any lag time after a short training session. In addition, the change over to FMX was super easy with the import function, and any changes to make the data fit our campus were easy to do in house with the tools in FMX. Also, the reporting features and the ability to export past data to a spreadsheet let us examine our use over the past year and analyse how we can operate better next year.

Cons

Having the ability to tie into Building Automation Systems (namely HVAC and door control systems) would be very helpful. FMX may be able to do that, but it's not part of the basic program. You'll need a custom module.

Vendor response

Hi Daniel! Thank you so much for the wonderful review! We are so happy to hear that you're such a fan of FMX! In your review, you mentioned that you'd like to see FMX offer a building automation system for your HVAC and door control systems. This is definitely something that we can do, and we'd love to chat with you more about it! Your customer success manager will be reaching out to you shortly to discuss this option further. Thanks again for taking the time to write such a great review!

BC
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Brian C.

Education Management, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent Notifications

Reviewed 6 years ago

Great system with good customer service and training.

Pros

The ability to set up automatic notifications for almost all action triggers makes this product a true workflow master. We have a facilities team of ~20 staff. They access automatic email notifications on their phone, use the links in the email to go straight to their tickets, update, resolve and close the tickets, all on their own phones. Our customer satisfaction for maintenance issues is excellent. The...

Cons

You cannot customize the interface. The menu buttons say what they say, you cannot change them.

Vendor response

Hi Brian! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX, especially the email notifications feature. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. Please do not hesitate to reach out if you have any questions about the Schedule module. We are always happy and ready to assist! Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!

NR
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Nick R.

Recreational Facilities and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall Great, but...

Reviewed 6 years ago

Overnight, our operation became more efficient. While we were tracking maintenance by other means (excel and paper requests) this system is significantly better.

Pros

Love the format and ease of use. Working on 4 sites with only 2 full time guys and a slew of contractors and part time help, this system keeps it straight. I'm a visual organizer, and their calendar based system is perfect. Reporting is also pretty fantastic, allows for specific reports for each asset owned and managed in the system!

Cons

Maintenance request system is clunky. If a middle management person or above enters a request, life is good. If a person from outside the organization (building user, customer etc) submits a request, it is lost in space until I happen to see it when it is past due. NEED, like absolutely needs to be something that generates an email to the admin of that building to assign to a worker so it does not get lost.

Vendor response

Hi Nick! Thank you for taking the time to write a review for FMX! We are so thrilled that FMX has made it easier for your organization to stay organized using the calendar feature. We are also happy to know that you find the reporting module extremely helpful! I will be reaching out to you shortly to further discuss the maintenance request module and maintenance request notifications! Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!

MD
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Matt D.

Education Management, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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FMX In K-12 Education

Reviewed 4 years ago

Overall, I'm very happy with FMX. I chose this product, I designed the use cases, and while it is not as fully-featured as I'd like as my role in IT, it does the job admirably.

Pros

What makes this product appealing is its simplicity, and ability to bring together all the disparate ticketing queues into a single product, while still maintaining separation of those queues. Being a school, we are a large multi-campus environment. For facilities maintenance, which is the key target audience, the system is purpose built as a ticketing system. It's not an high-end system, in that you won't be loading in electrical schematics of your buildings and tagging geolocations of power points, but as an operational software package it's ideal. With the framework of your campus already in the system, adding in an IT Department ticketing queue, and subsequent custom queues makes good sense.

Cons

This is a ticketing system with inventory and asset management. It is NOT a hyper specific IT helpdesk, nor a hyper-focused Facilities Management tool, as I mentioned in the Pros section. It does what it does VERY well. If you are looking for something beyond an tool for running operationally, this may struggle.

zp
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zachary p.

Retail, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best company Investment

Reviewed 5 years ago

Nothing but positive, especially when it comes to productivity.

Pros

The number 1 PRO to this software is how it cuts your time spent facilitating, scheduling and organizing requests for you team in half. I spend 50% less time using FMX because of its easy to use platform to complete tasks than our company's previous ways. It is great!

Cons

Report update time. I wish reports were in live time. Sometimes when I look at an inventory report it states updates as of 18 hours ago, at certain times I need 100% accuracy and do not think we should have to wait for it to update that infrequently.

lr
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latina r.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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pleasant

Reviewed 6 years ago
Pros

Ease of use and user interface Downtime Calculation Reporting dashboards Can integrate multiple service departments and have user autonomy

Cons

Don't like the "hard-coding" of request type colors because if a task is delinquent, it will never change color. Would prefer code to allow for "request type colors" to change to "state colors" if task(s) goes delinquent. Would prefer a guide/library on what "features" mean and allow regarding user levels Inventory calculation isn't as start forward When request is placed on "hold" how is time calculated once request is taken off "hold" Enhance filters with in planned maintenance module down to "type" when displayed on calendar Allow for filters on calendar to display service request module and planned maintenance module down to "type"

Vendor response

Hi Latina! Thank you for taking the time to write a review for FMX! We are happy to know that you find the FMX software easy to use! I'd like to learn more about some of your desires for the software, so I will be reaching out shortly to discuss this further with you! Thanks for being such a loyal customer; we look forward to continuing to work and grow with you!

DS
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Deb S.

Facilities Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mount St. Mary's University Physical Plant

Reviewed 4 years ago

Communication is our biggest gain. FMX allows the user to follow their request thru to completion. They are given notifications everytime there is an action performed with their request and entered into the system. (i.e. part ordered). Techs add comments that user is able to read that keeps them informed. We have experienced very little issues that have required customer support but when we did, they responded quickly.

Pros

Very easy to manage. Very user friendly. We rely of work requests from the entire campus and the system is so easy for them to understand once they become a user. We are able to track our requests. The system sends notifications to requestors so they are able to see where their request stands. Communication is key. System is very easily customized to fits our needs.

Cons

there are a few features that FMX doesn't have that one of my older systems had but overall its much easier to use.

KJ
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Kell J.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This software has greatly improved the way we do maintenance.

Reviewed 6 years ago
Pros

Great at communicating with team members and clients. User-friendly and the interface looks good. The reporting tool that helps communicate to stakeholders how resources are being used. The number of features included. The multiple users that can be assigned to a task

Cons

We use our phones to check our tasks but unfortunately, there is no phone app available yet. This is small but being in a different time zone and not have the quick option of a phone call.

Vendor response

Hi Kell! We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are a fan of FMX, especially when it comes to maintenance tracking and reporting! Thank you for the wonderful feature requests! We are always looking for ways to best enhance our software, and information like this helps us to do just that! Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you!

KL
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Kathy L.

Museums and Institutions, 501-1,000 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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So much potential

Reviewed 5 years ago
Pros

The ability to put multiple departments into one system is great. Once you figure out how to use the features, it's great. Once I submit a ticket, the updates I receive are in real time and allow for conversations to be held back and forth through email, rather than having to go into the system each time to post/review an entry.

Cons

This could just be how my company has it set up, but the time frame given for something is simply not in real time. We have our facilities system integrated into FMX. We have our thermostats controlled by our facilities team. We have to submit a ticket through FMX to get a room temperature adjusted. It puts the ticket completion date out as 2 weeks from submission. Granted, it doesn't take 2 weeks for a room temperature adjustment to be taken care of but it can be a little disheartening to those new to the system.

Vendor response

Hi Kathy! Thanks for taking the time to write a review! It's great to hear that you're a fan of FMX. Your feedback helps us discover new opportunities to improve our product and make sure you have the best possible experience. In your review, you mentioned that the completion date for your thermostat adjustment requests is set to two weeks out from the submission date. We would love to help you set this up so that you don't have such a long gap in time! Someone from our support team will be reaching out to you shortly to assist you with this! Once again, thank you for your support!

DM
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David M.

Facilities Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I find the system to be quite valuable for reports and easy for staff to use.

Reviewed 6 years ago

Ease of work requests and scheduled PM's.

Pros

It is really simple to educate someone on how to use the software. In addition the customer support help has allowed us to easily modify everything for our needs.

Cons

Still wanting to apply the bar code reading of each piece of equipment and have the PM for that exact piece of equipment come up.

Vendor response

Hi David! Thank you for taking the time to write such a wonderful review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use and helpful customer support! We appreciate your feature request for connecting QR Codes with Planned Maintenance tasks, and I will make sure to keep you updated on this request moving forward! It's requests like these that help us to continuously enhance our software! Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!

CR
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Chad R.

Education Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Strong product, great people, needs improvement

Reviewed 8 months ago
Pros

The commitment of the product specialists and customer support personnel. The integration with the building automation software is wonderful. It saves us time and money.

Cons

The responsiveness of the software is fine, but needs to be faster. The scheduling is great, but the work order (tech/maint requests) features need much more development. Please research help desk programs like Cayzu or Zendesk. If you were to improve these modules, your suite would be unstoppable!!! :)

SK
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Sarah K.

Education Management, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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FMX Review

Reviewed 8 months ago

I've used 3 different Maintenance ticketing systems, and FMX is definitely the best one for ease of use and searchability.

Pros

It is very easy for Requesters to submit maintenance tickets, so we are more organized now with requests flowing into one central spot. The Respond feature is great too, as it allows Users and Requesters to communicate directly within a ticket.

Cons

There are a lot of customizable options, so it can be tricky to know what to select at first. Also, the "on behalf of" feature is useful, but it has confused a lot of people, as they think they need to select their own name in that field.

BL
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Brian L.

Education Management, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Maintenance, Inventory, Event Scheduling and Reporting Tool for K-12 Districts

Reviewed 3 years ago

Established documented Preventative Maintenance Program Increased ordering efficiency with Inventory Control functions Increased work flow efficiency and documentation Customer Service is GREAT!!! Would like to have regular "Development Meetings", maybe every 6 months, with a FMX System Planner to explore potential ways to enhance utilization of current system.

Pros

The FMX system met the identified needs (Work Order Management, Preventative Maintenance, Inventory Control, Cost Monitoring and Event Scheduling) of the district in a cost effect manner and was positively received by the district's staff and community.

Cons

The "Third Party" Reporting function. Wish the FMX Team could support greater individualization in Report Formatting.

FH
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Fred H.

Primary/Secondary Education, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for K-12 Public Schools

Reviewed 5 years ago
Pros

K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal.

Cons

There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals.

LK
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Lisa K.

Nonprofit Organization Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Greatest People Ever to work with!

Reviewed 5 years ago

The FMX staff are probably the most helpful people I've ever worked with. They answer often within the hour of an emailed request and many times the reply comes even faster than that. They try to cater to our every need within their ability and then, like I mentioned above, when the program cannot do what we need, they find another way. Best customer service every.

Pros

It is customize-able. Almost everything I asked FMX folks to do was doable. Other scheduling software we looked at either said they'd charge more for every change or special accommodation or that they just didn't offer it.

Cons

The reports. They list multiple room bookings to say, "this room plus 6 others". This was rectified by FMX creating an Excel file that would extrapolate those as that is the report we need. SO, FMX reports wont' do it but FMX created a work around for me that works just fine. The other least liked thing is that I cannot have different times in one booking. If it's a multi day or many time slots event I have to create multiple bookings and if there are special notes about one particular room in that multi room event, I cannot add those notes to just that one room.

SM
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Stanley M.

201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very positive experience so far.

Reviewed 6 years ago

It is a great tool for myself and my technicians. I love that they can access it from their smart phones or iPads. It is another tool in their tool box which helps them do their work faster which helps when budgets are limited and I cannot hire more techs. If they can do their job faster, it is like getting additional manpower without extra cost. If they can get access to important information without going to look for it, it saves a lot of time. It also gives me good data to be able to plan appropriately both with scheduling manpower and with budgets.

Pros

The ability to attach documents, PDFs, pictures, etc. This is great to be able to attach manuals, trouble shooting documents, etc. to equipment which is then accessible to the technicians in the field without going and searching for the information. Also the flexibility to customize the software to suit our needs for equipment, work orders and inventory. This is important to be able to customize the software to how we work in our district. Also the speed at which your team works when I submit a request. I have give them Excel spreadsheets with equipment information and they load it usually within a couple hours or even less. Great response time.

Cons

Not able to reserve inventory against a work order while you are planning and scheduling it. This is huge as when I am planning work to be done and I want to reserve an inventory part so that it is available when the tech goes to do the job. One such work order type is a PM where filters or belts are required, it would be nice to reserve them or be alerted that there are none in stock. I wish...

Vendor response

Hi Stanley! Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to customization options and the ability to attach documents! I would love to chat more with you regarding your feature requests! There are definitely some solutions here! I will be in touch shortly to discuss these further. Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!