Facilities Management eXpress (FMX) Features

Pros

The best feature of the software is its easy to use.

Cons

I dislike that there is still a lot of manual data entry at initial start up.

Rating breakdown

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

Pros

Simplicity, minimalist approach, Single sign on, ability to add custom data field in all forms i believe.

Cons

Custom process flow other than facilities management like purchase order management are very basic.

Rating breakdown

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

Pros

The integration of events calendar with facilities maintenance team activities. The members of our staff can all login and view every event, get assigned task, review procedures, complete procedures, be updated immediately.

Cons

Key request module more like and inventory module - not designed to track history of person holding key the way I perform this task, since I cut keys in-house and track the return and possible reissue of a key including key fobs.

Rating breakdown

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

Recommendations to others considering Facilities Management eXpress (FMX)

select your URL name well when you start out. the better you train, integrate the process, import /migrate data or set-up... the more success you will have getting teammates to use it.

Pros

The reporting module is very helpful when pulling reports for my upper management. Also, the FMX support staff is incredibly responsive and helpful!!

Cons

In the main calendar view module, there are no notification icons to visually see that a new request has been added, modified, or responded too.

Rating breakdown

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

Pros

Ease of install, ease of use by faculty and staff, can assign requests to two or more technicians in different departments, avoids scheduling of conflicting events, less expensive than previous CMMS system used on campus with more modules included, support staff is amazing, inventory control, generates reports that aid in staffing decisions, preventive maintenance module is easy to use and track.

Cons

I have not come across any issues that could not be easily resolved by the great support staff at FMX.

Rating breakdown

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

Pros

Willingness of customer support to work on custom report

Cons

Unable to include a custom field on Maintenance Request page

Rating breakdown

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

Pros

Many of our teams used different software that were not compatible. FMX was able to collaborate with the various leads and provide one system where we all experience success in customer service. The team we worked with at FMX live up to their "Customer Success" titles!

Cons

Exporting/importing data across all modules would be an asset, but right now only certain modules share information.

Rating breakdown

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

Pros

User friendly software, I've used similar software before but it was not as detailed as FMX. i specifically like the inventory and reporting features.

Cons

Also automatic time stamp for when you Complete a Maintenance Request instead of manually inputting the time.

Rating breakdown

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

Pros

Technology and Maintenance work requests as well as asset management and inventory management.

Cons

We are very new to the system, so far I really haven't found anything I don't like.

Rating breakdown

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

Pros

I like the ability to add links to pictures or other files to individual equipment. I like the way the calendar is setup to look at individual work-orders (planned or reactive.) Ability to add/change employees easily.

Cons

Do not like the inventory section, troublesome and no specific relationship to generate a tracking and inventory control.

Rating breakdown

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

Pros

I really like the dynamic nature of the software it takes of tracking all activities like inventory, scheduling ,etc.

Cons

So far so good I don't have any problems. But feedback must be sought regularly for better app development.

Rating breakdown

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

Pros

Ease of use and user interface Downtime Calculation Reporting dashboards Can integrate multiple service departments and have user autonomy

Cons

Would prefer a guide/library on what "features" mean and allow regarding user levels Inventory calculation isn't as start forward When request is placed on "hold" how is time calculated once request is taken off "hold" Enhance filters with in planned maintenance module down to "type" when displayed on calendar Allow for filters on calendar to display service request module and planned maintenance module down to "type"

Rating breakdown

Time used: 1-2 years

Frequency of use: Daily

Pros

I'm a visual organizer, and their calendar based system is perfect. Reporting is also pretty fantastic, allows for specific reports for each asset owned and managed in the system!

Cons

If a middle management person or above enters a request, life is good.

Rating breakdown

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

Pros

SaaS model proves to be an easier sell to justify the business case.

Cons

Can't think of any. Keep up the great work.

Rating breakdown

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

Pros

Easy to use -- even facilities staff with limited tech skills can use it mobile device compatible reporting functions customizable ends the endless email back and forth and saves all correspondence about a request right in that request

Cons

the only feature I don't love is the calendar -- we don't really use the calendar function since it's impossible for us to schedule a date for every repair.

Rating breakdown

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

Pros

Standard import templates are included and easy to use, allowing us to organize on spreadsheets all our data and easily import to GoFMX.

Cons

You cannot customize the interface.

Rating breakdown

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

Pros

Visually appealing, molds to your needs and easy for customer/staff to use too.

Cons

I have nothing negative to say about this software it has been a amazing improvement to our technical, maintenance and room reservation/ticketing request process in the schools.

Rating breakdown

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

Pros

Asset management

Cons

Work order layout/ Sorting

Rating breakdown

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

Pros

Great tracking system from initial entry through completion of task or project.

Cons

The built in reporting system is cumbersome.

Rating breakdown

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

Pros

FMX Calendar is very easy to use and we like that you can also do Maintenance requests.

Cons

The thing I keep hearing from the rest of the team is that the reporting needs improvement.

Rating breakdown

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

Pros

Overall, mostly customizable to needs, with a few exceptions that FMX seems willing to help customize.

Cons

So far so good. Its not perfect but It should do the trick. It is pretty in-depth with email options, I will take you a bit to get that figure out, But its a nice option to have for those that like an email for everything.

Rating breakdown

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

Pros

It does so many things for this organization, including tracking projects, all aspects of maintenance work orders, transportation requests & tracking, and especially management of schedule requests for efficient utilization of room and space on our campus.

Cons

I would also like to have an easier way to input a maintenance request for a work order which requires the same work to be completed in several different buildings.

Rating breakdown

Time used: 1-2 years

Frequency of use: Other

Pros

No need to remember passwords and worry about request types and location names for people who use it once a month!

Cons

There is some cumbersome functionality with users, confirmations and notifications in our work flow but the FMX team has been great at addressing and looking for solutions.

Rating breakdown

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

Pros

I like how flexible the software is. The team is always working to improve it as well, and it continues to become better and more flexible. And the team is always available to help me understand and maximize the software's flexibility.

Cons

Which is not saying much, because some things that I have imagined trying to do has either eventually been added as a feature or I found a work around.

Rating breakdown

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

Pros

All my campus needs are packaged into one system. The report portal allows for tracking our deficiencies in one visually appealing graph.

Cons

I would like a simple user interface app for the maintenance requests, etc.

Rating breakdown

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend