Cloud-based facility management software
4.68/5 (217 reviews)Most popular features of all Operations Management apps
25 reviewers had the following to say about Facilities Management eXpress (FMX)'s features:
PM tracking, repair tracking, inventory management.
Pros
The best feature of the software is its easy to use.
Cons
I dislike that there is still a lot of manual data entry at initial start up.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Eric!
Thank you for taking the time to write such a fantastic review regarding your experience with FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use!
Please do not hesitate to reach out to the support team if you should ever need assistance importing data into your site moving forward! We are always happy and ready to assist!
Thanks again for being such a loyal customer and writing this wonderful review. We look forward to continuing to work and grow with you!
A practical product
Pros
Simplicity, minimalist approach, Single sign on, ability to add custom data field in all forms i believe.
Cons
Custom process flow other than facilities management like purchase order management are very basic.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
The ability to export or embed the calendar in other sites and tools overcame the final custom printing hurdle.
Pros
The integration of events calendar with facilities maintenance team activities. The members of our staff can all login and view every event, get assigned task, review procedures, complete procedures, be updated immediately.
Cons
Key request module more like and inventory module - not designed to track history of person holding key the way I perform this task, since I cut keys in-house and track the return and possible reissue of a key including key fobs.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Facilities Management eXpress (FMX)
select your URL name well when you start out. the better you train, integrate the process, import /migrate data or set-up... the more success you will have getting teammates to use it.
It is so much easier having a software solution that provides reminders, calendars, work request tickets, inventory, and reporting all in one solution.
Pros
The reporting module is very helpful when pulling reports for my upper management. Also, the FMX support staff is incredibly responsive and helpful!!
Cons
In the main calendar view module, there are no notification icons to visually see that a new request has been added, modified, or responded too.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hi Colin!
We really appreciate you taking the time to write such an outstanding review for FMX! It is so exciting to know that you are such a huge fan of FMX, especially when it comes to its ease of use when organizing your equipment items.
Thank you for the suggestion for FMX to add notifications to the calendar view regarding new and modified requests. I would be happy to pass this request along to our development team!
Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work with you!
While we were tracking maintenance by other means (excel and paper requests) this system is significantly better.
Pros
I'm a visual organizer, and their calendar based system is perfect. Reporting is also pretty fantastic, allows for specific reports for each asset owned and managed in the system!
Cons
If a middle management person or above enters a request, life is good.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Nick!
Thank you for taking the time to write a review for FMX! We are so thrilled that FMX has made it easier for your organization to stay organized using the calendar feature. We are also happy to know that you find the reporting module extremely helpful!
I will be reaching out to you shortly to further discuss the maintenance request module and maintenance request notifications!
Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!
We are still working on getting individual departments working with the system.
Pros
I like the ability to add links to pictures or other files to individual equipment. I like the way the calendar is setup to look at individual work-orders (planned or reactive.) Ability to add/change employees easily.
Cons
Do not like the inventory section, troublesome and no specific relationship to generate a tracking and inventory control.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
Hi Earl!
Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of the FMX support team.
I would love to chat with you a bit more about your current issues regarding inventory, tracking equipment, and reporting. I will be in touch shortly to discuss these further and hopefully find some solutions!
Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!
Pros
Ease of use and user interface Downtime Calculation Reporting dashboards Can integrate multiple service departments and have user autonomy
Cons
Would prefer a guide/library on what "features" mean and allow regarding user levels Inventory calculation isn't as start forward When request is placed on "hold" how is time calculated once request is taken off "hold" Enhance filters with in planned maintenance module down to "type" when displayed on calendar Allow for filters on calendar to display service request module and planned maintenance module down to "type"
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Hi Latina!
Thank you for taking the time to write a review for FMX! We are happy to know that you find the FMX software easy to use!
I'd like to learn more about some of your desires for the software, so I will be reaching out shortly to discuss this further with you!
Thanks for being such a loyal customer; we look forward to continuing to work and grow with you!
The on demand reports are also very insightful.
Pros
SaaS model proves to be an easier sell to justify the business case.
Cons
Can't think of any. Keep up the great work.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Hi Ramu!
Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and helpful customer service!
Please do not hesitate to reach out with any questions or feature requests! We are always happy to assist and hear new suggestions for enhancing our software!
Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!
Pros
I really like the dynamic nature of the software it takes of tracking all activities like inventory, scheduling ,etc.
Cons
So far so good I don't have any problems. But feedback must be sought regularly for better app development.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Tracking, reporting
Pros
Visually appealing, molds to your needs and easy for customer/staff to use too.
Cons
I have nothing negative to say about this software it has been a amazing improvement to our technical, maintenance and room reservation/ticketing request process in the schools.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Tracy!
Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of of our software, especially when it comes to its ease of use and helpful customer support!
Please do not hesitate to reach out with any questions and/or feature requests at any time! We are always happy and ready to assist!
Thanks again for writing this wonderful review, and for being such a loyal customer! We look forward to continuing to work and grow with you!
There are a variety of reports available and I understand that reports can be customized. However, the standard reports are a little cumbersome.
Pros
Great tracking system from initial entry through completion of task or project.
Cons
The built in reporting system is cumbersome.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Ease of use and simple interface with a great deal of capability makes FMX a great choice at all levels.
Pros
No need to remember passwords and worry about request types and location names for people who use it once a month!
Cons
There is some cumbersome functionality with users, confirmations and notifications in our work flow but the FMX team has been great at addressing and looking for solutions.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hi!
Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and customizable calendar!
Please continue to reach out any time to our support team regarding any issues you might be experiencing with your FMX site, and we would be happy to assist you!
Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!
Calendar, Maintenance requests, and soon we will use it for inventory.
Pros
FMX Calendar is very easy to use and we like that you can also do Maintenance requests.
Cons
The thing I keep hearing from the rest of the team is that the reporting needs improvement.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Hi Martha!
Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use calendar and helpful customer support!
Our development team is always looking for ways to better enhance our reporting module, so information like this is very crucial in helping to make that happen! We will definitely keep you posted on any updates that are made to the reporting module moving forward!
Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!
Pros
All my campus needs are packaged into one system. The report portal allows for tracking our deficiencies in one visually appealing graph.
Cons
I would like a simple user interface app for the maintenance requests, etc.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Tenant satisfaction and cost tracking
Pros
The ease of creating work orders and tracking is great. we like that tenants in the buildings can keep track of their requests and we don't have to follow up to close the loop. it saves time and effort and the tenant gets real time information.
Cons
schedule requests form that we customized is sometimes cumbersome but that is more on our end.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Hi John!
Thank you for taking the time to write a review for FMX! We are so happy that you are a fan of FMX, especially when it comes to its ease of creating and tracking work orders! I would be happy to show you different ways for best utilizing the schedule request module. I will be in touch shortly so we can discuss this further!
Thanks again for writing this review and for being a loyal customer. We look forward to continuing to work with you!
Pros
The software runs well and meets our changing needs well. Even better than the software is the amazing customer support we receive from the FMX staff.
Cons
The technical support staff has bridged the gap well by creating custom SQL dashboards using Excel.
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering Facilities Management eXpress (FMX)
Stick with the vendors that will give you a shot at a free trial like FMX. If they can't support that, what can you expect after you write them a check?
We were very unhappy with our previous product from another company so we did a lot of research to find a new solution. We wanted something that was easily combustible to our needs and could be used by even our least computer savvy users. FMX has been just that on all counts.
There are neat features such as attaching documents such as warranties or manuals to assets that make them easy to find in the future.
Pros
Easy to setup and get the program running at a facility.
Cons
Routine reports are virtually unusable.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Hi Charles!
Thank you for taking the time to write a review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use.
As for reporting, our development team is always looking for ways to better enhance our reporting module, so information and suggestions like like yours are very crucial in helping to make that happen. We will definitely keep you posted on any updates that are made to the reporting module moving forward!
Thanks again for being a loyal customer and writing this review. We look forward to continuing to work with you!
End users know in real time the status of their requests.
Pros
Users friendly, customers love that they can track work order progress.
Cons
As the administrator i don't know how to train users on creating their accounts. I would like to receive training so i can then train the end users.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Cesar!
Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use and tracking work orders!
I would be happy to set up a training session for you and your users. I will be in touch shortly to discuss this further!
Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!
Pros
It does so many things for this organization, including tracking projects, all aspects of maintenance work orders, transportation requests & tracking, and especially management of schedule requests for efficient utilization of room and space on our campus.
Cons
I would also like to have an easier way to input a maintenance request for a work order which requires the same work to be completed in several different buildings.
Rating breakdown
Time used: 1-2 years
Frequency of use: Other
Hi Collin!
Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a fan of FMX, especially when it comes to its ease of use and tracking work orders and projects!
I would be happy to set up a meeting with you to go over how to best filter and search for work orders within your site! I will be in touch shortly so we can discuss this further.
Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!
I received the benefit of having a fluid facility requests process along with tracking equipment purchases, inventory tracking, and vehicle maintenance recording.
Pros
I like how flexible the software is. The team is always working to improve it as well, and it continues to become better and more flexible. And the team is always available to help me understand and maximize the software's flexibility.
Cons
Which is not saying much, because some things that I have imagined trying to do has either eventually been added as a feature or I found a work around.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi Mathew!
Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its flexibility!
Please do not hesitate to reach out with any questions or feature requests moving forward! We are always looking for ways to better enhance our software!
Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!
Every feature saves time posting requests, communicating status, billing, and reporting.
Ease of use, simple to setup, simple to push out to end users, has many modules, all of which we are able to use.
Pros
The fact that is has so many modules, and we are actually able to use all of them. Not like some software packages we get, and only use one or two modules, because we have no use for some. FMX has modules that we actually want and use.
Cons
Lack of dynamic reporting. The reports are pretty much all set, and we can pick which report we want, or support can make a report for us, but there's no way for us to pick and choose reports on the fly as we want.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Jerry!
Thank you for taking the time to write such a great review for FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use! Our development team is always looking for ways to better enhance our reporting module, so information like this is very crucial in helping to make that happen! We will definitely keep you posted on any updates that are made to the reporting module moving forward!
Thanks again for being a loyal customer and writing this wonderful review. We look forward to continuing to work with you!
Pros
All of our information for 25 locations is at the click of a button, from cost reporting to work history to blueprints for each store.
Cons
We have yet to come across anything. They have been very helpful in correcting any issues we have had.
Rating breakdown
Likelihood to recommend
Recommendations to others considering Facilities Management eXpress (FMX)
Do your due dilligence, as many of these software companies will charge extra for customization and support. FMX has a great price point and great serivce to back it up.
