Facilities Management eXpress (FMX) Pricing Plan & Cost Guide

Rating breakdown

Pros
The software is a great balance between the very complex and way too simple or poorly designed cheaper work around. Examples of this include the intense asset management some CMMS products provide that our smaller church campus does not use or may include in our financial software. The price point is not driven by number of user as our previous product was. I like the ability for each user to gain access to the calendar from Outlook, Google, iCal, Webpage, phone, computer, iPod, etc.

Cons
Some of the terminology is different that what we have become comfortable with and requires our users to think differently when submitting a request, such as "Transportation Request" instead of our past "Vehicle Reservation Request" for instance.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Competitive pricing; an up-and-coming company.

Cons
No mobile app.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The customer service was exceptional and they helped to answer our questions and set up our software. Software is able to be customized and they worked to have it fit our unique needs. Very easy to use and learn.

Cons
Not a fan of the default colors for tasks, but this is something that can be changed with some time and learning how to use the settings.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Reliable software, provides the right tools to manage your facility at the touch of a button, all what you need to run your business on one Software

Cons
nothing much to say, just need some enhancement in features to give more control and handling of tasks.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Price Easy of use Easy training Nice Calendar feature

Cons
Can't think of any at the moment.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Customer Success Manager is part of the adoption journey. Low cost of ownership. Pay as you go. Security is built in via SSO. SaaS model proves to be an easier sell to justify the business case.

Cons
Can't think of any. Keep up the great work.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The personal interaction I've had leading up to my final purchase of FMX was great and they have very competitive pricing compared to other products on the market.

Cons
It would be nice if they had a "single sign on" feature so that rolling this out to my organization would have been easier. The last thing anyone in my organization wants to do is keep track of another software ID and password. It would streamline the ease of interfacing with this product if users were automatically signed in to it when logged on to the company email and/or intranet.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I like the fact that it has the ability to manage multiple staff and locations from one central spot. The ability to track expenses with specific vendors is HUGE for us! Also to have a catalog of all that we have spent with specific vendors has been a huge resource for us too. Also has the ability to have a very clean and simple inventory system with QR codes and everything.

Cons
My only con is maybe the pricing can be steep for smaller businesses. But the money saved in the long run could be a benefit.

Rating breakdown

Likelihood to recommend: 8/10

Pros
It does more than advertised and expected. The FMX Team is a true partner

Cons
Nothing

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like how little effort it takes to enter work orders and get it to the right people. It's great that it tracks responses and keeps tenants up-to-date on work order progress. It has significantly improved our response times and eliminated a lot of calls from tenants. Less items fall through the cracks.

Cons
I wish it had the inventory and pricing module so invoices could be generated with little effort. I have been told this is coming, so that would be great!

Rating breakdown

Likelihood to recommend: 10/10

Pros
This vendor took away 3 softwares I used and allowed me to only use One! Its easy and simple with everything our company needs in one place. Also the price beat out all other softwares and programs I use to use.

Cons
I have nothing bad to say! Right now I am hoping though we can edit our forms personally and create our own tabs and drop down menus.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy to use, easy to assign, and easy to manipulate service due dates. I have used many systems before in the past and had never had to build one from the ground up.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use Flexible

Cons
Cost for small districts

Rating breakdown

Likelihood to recommend: 5/10

Pros
The ease of creating work orders and tracking is great. we like that tenants in the buildings can keep track of their requests and we don't have to follow up to close the loop. it saves time and effort and the tenant gets real time information.

Cons
schedule requests form that we customized is sometimes cumbersome but that is more on our end. We will work with you to rectify this shortly.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Ease of use, customer support

Rating breakdown

Likelihood to recommend: 10/10

Pros
We choose this product because despite the times we live in we still have some employees that claim to be computer illiterate but with FMX there really isn't any excuse. You either can read or you can't. Every thing is pretty much straight forward. I would say that the cost efficiency would be the second highest pro to this service. We receive a lot for our money and they have been quite generous.

Cons
Really need a mobile app. Also would love to be able to control when to send emails; having an email go out every time there is a change in the request can become very annoying to the requester/follower which then creates this culture of disregard toward fmx emails.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The company is extremely easy to work with and very helpful. They are constantly aiming to please and will take into consideration any of your ideas. They are wanting you to use their product to the fullest and are willing to assist in any way.

Cons
We switched over from a much larger company (with a much larger price tag). Some of the features we have missed during the transfer, but FMX takes our suggestions into consideration are doing their best to develop and implement them into their software.

Rating breakdown

Likelihood to recommend: 7/10

Pros
User Friendly, each to download documents, mobile requests/searching/attaching pictures super easy, ability to access any vendor via desktop or mobile device, great and quick customer service support and easy onboarding

Cons
So far we are not able to find anything that we really don't like about this system. We have not used all of it to it's fullest capacity yet as we are rolling it out in stages to our agency.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is easy to use and get acquainted with. for our organization it is a good fit and the value is good.

Cons
Scheduling or planned WO is a little confusing to set up. We receive a lot of emails for the same work order which tends to clog my inbox.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Ease of use. In addition FMX support migrated our legacy system (at no added cost!) PM instructions enabling us to go live in a few weeks after releasing the PO.

Cons
So far no complaints. FMX requires no follow up and meets its commitments

Rating breakdown

Likelihood to recommend: 10/10

Pros
Price. Very customizable. Ease of installation from importing of data to initial startup. FMX was very supportive from beginning of process to initial implementation. Even after implementation I cannot express how glad I am as a Facilities Director to have someone actually take my calls, explain online and even adjust the program for me. HUGE thank you to Customer support who is my "go to" person at FMX, they are absolutely an facilities guardian angel. So much value in the FMX package vs SchoolDude. I had asked SchoolDude for years about adding additional "assigned to" function as some requests require more than one tech to perform the work but theu never could get it programmed. Well FMX allows this and it has made assigning and tracking labor hours so much easier for maintenance and event requests. There is much more in the program for me to use and eventually I will get around to using all the components but for these past three months since installation, things at the school are running much more smoothly and faculty no longer feel intimidated using FMX as they did with SchoolDude.

Cons
It is so well designed that I have yet to find one thing that I would like to add to this software. The support staff genuinely goes out of their way to help or find an answer to your questions. Response time is very quick. The way they can take the time and walk you through online on your own site is the best because you see how to make the changes yourself in the admin settings.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use.

Cons
I don't have any negatives at this time.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We were using another vendors software, which we found very cumbersome to use. Once we decided to make the switch to FMX, the ease of use and the customer service provide by both Brandi and Morgan were exceptional. If changes needed to be made or there were areas that needed refined they were able to quickly and efficiently make those changes, without hesitation. They were always available to help no matter how minute the issues was. Also this product was 50% less than the previous software that we were using. In these times of school district budgets being extremely tight, this was another feature that impressed us, but we did not talk price until we saw that FMX was a quality program and met our needs perfectly.

Cons
We haven't found anything that we do not like about FMX. The corrective and preventive maintenance, inventory control and scheduling of facilities were seamless in our transition and they even imported all of our information from the other vendor and kept the nomenclature the same so the transition went flawlessly.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Asset management

Cons
Work order layout/ Sorting

Rating breakdown

Likelihood to recommend: 7/10