FacilityONE Features

FacilityONE

Web-based Interactive Blueprint Operations System with CMMS.

4.77/5 (26 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Management
Asset Tracking
Audit Management
Automated Scheduling
Barcoding/RFID
Billing & Invoicing
Calendar Management
Calibration Management
Check-in/Check-out
Commercial Properties
Contract/License Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Management
Document Storage
Drag & Drop
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Scheduling
Fixed Asset Management
For Schools
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Issue Management
Issue Tracking
Job Management
Key & Lock Management
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Location
Predictive Maintenance
Preventive Maintenance
Prioritization
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Recurring Appointments
Reminders
Repair Tracking
Reporting & Statistics
Reporting/Analytics
Residential Properties
Role-Based Permissions
Room Scheduling
Routing
Scheduling
Service History
Status Tracking
Task Management
Task Progress Tracking
Task Scheduling
Technician Management
Third Party Integrations
To-Do List
User Profiles
Vendor Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
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API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Management
Asset Tracking
Audit Management
Automated Scheduling
Barcoding/RFID
Billing & Invoicing
Calendar Management
Calibration Management
Check-in/Check-out
Commercial Properties
Contract/License Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Management
Document Storage
Drag & Drop
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Scheduling
Fixed Asset Management
For Schools
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Issue Management
Issue Tracking
Job Management
Key & Lock Management
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Location
Predictive Maintenance
Preventive Maintenance
Prioritization
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Recurring Appointments
Reminders
Repair Tracking
Reporting & Statistics
Reporting/Analytics
Residential Properties
Role-Based Permissions
Room Scheduling
Routing
Scheduling
Service History
Status Tracking
Task Management
Task Progress Tracking
Task Scheduling
Technician Management
Third Party Integrations
To-Do List
User Profiles
Vendor Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Management
Asset Tracking
Audit Management
Automated Scheduling
Barcoding/RFID
Billing & Invoicing
Calendar Management
Calibration Management
Check-in/Check-out
Commercial Properties
Contract/License Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Management
Document Storage
Drag & Drop
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Scheduling
Fixed Asset Management
For Schools
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Issue Management
Issue Tracking
Job Management
Key & Lock Management
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Location
Predictive Maintenance
Preventive Maintenance
Prioritization
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Recurring Appointments
Reminders
Repair Tracking
Reporting & Statistics
Reporting/Analytics
Residential Properties
Role-Based Permissions
Room Scheduling
Routing
Scheduling
Service History
Status Tracking
Task Management
Task Progress Tracking
Task Scheduling
Technician Management
Third Party Integrations
To-Do List
User Profiles
Vendor Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
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FacilityONE Feature Reviews

25 reviewers had the following to say about FacilityONE's features:

Andy W.

A solid system platform!

2017-12-08

My health system has had outstanding support from FacilityONE. 60 plus facilities and approx 22.5M SF is being effectively managed in the regulated world of healthcare. Multiple successful Joint Commissions and DNV Surveys on the back of the FacilityONE CMMS.

Pros

Capabilities for: multiple system assets and categories, UNITY provides for "real-time" work order management, report output is capable of including all data scenarios.

Cons

Icons and dashboards could be enhanced further.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Frank B.

Succeed in Facilities management with Facility One!

2017-12-08

Beside being a Facility Managers best friend, the customer support team is always and I mean always there to support you. Even if you do not call them they are checking with you to see how they can be of help or to improve on your Facility One experience.

Pros

Time and material management, equipment management and depreciation, inventory control, preventive maintenance, ease of work order management, vendor management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Greg D.

The system has completely modernized our organization's approach to Plant Services.

2017-06-22

Increased our efficiencies by allowing our staff to remotely access information which used to be stored on paper.

Pros

The ease of use has empowered our staff to take the same level of interest in it's functionality as it does management's.

Cons

Its search features and reporting capabilities are almost too powerful; you can spend a lot of time just looking to see what it can do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda N.

FacilityOne Review

2017-12-08

The support staff has always been very helpful and responsive.

Pros

I like having the ability to tailor my request and expand or reduce the fields I'm interested in, including limiting the time period I'm researching, and the search field provides a complete history of what I need.

Cons

There are applications I'm less familiar with, such as working in Equipment management and setting up and assigning PM's because I haven't worked in those areas enough.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
MaryJane A.

Excellent Support

2018-01-31

We really like Facility One for tracking equipment, reports and if we have any problems the Support team is more than happy to help

Pros

The Search box....you can look for anything just by entering the smallest amount of information, and a list of similar work orders appear....generally what I am looking for is within the top few work orders

Cons

Unity has a lot of steps you need to go through in order to complete a work order, where Legacy has all the information on one screen and you just start at the top and fill it out as you go

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
janie l.

Job Tracking Software

2018-11-30

Pros

What I like most about this software is the ease of running reports, searching capabilities and tracking the jobs throughout the facility.

Cons

It is a great job tracking software program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly H.

Best building software

2018-12-03

We are also moving some other data base items into the this system to make them more accessible.

Pros

The way it ties everything to the smart floor plans for our work orders

Cons

Not getting started with using this system sooner.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 501-1000 employees)

It seems to work great for our Facility, Support has been great

2018-04-10

We have maintenance staff using it daily and customers putting in work orders daily. It is user friendly to all that us it. It is great to have follow-up to customers on work order process.

Pros

We have our blue print on the software and it is a really neat feature to be able to access prints and turn on an off layers.

Cons

If I do need help on getting additional reports and I can't figure it out I will send support an email and then we can work on it together on a goto meeting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sonia B.

Support

2019-01-23

I really like it. Support is always there to help me if I run into trouble.

Pros

Easy navigation and awesome customer support.

Cons

Sometimes hard to set up reports without the assistance of support (who happens to be brilliant, by the way)

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas K.

We have been using FacilityOne for years as a method of capturing our data for easy retrieval.

2017-06-20

We use the product daily for critical facility information.

Pros

The ability to trust that the data is available when needed.

Cons

To have a floor plan section for easy access to use when planning projects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karthikeyan S.

Game Changer for Small to Medium Size Companies

2018-12-07

Ease of document control on top of all PM work being performed on time.

Pros

This application helped in keeping our sanity while managing our facility which has 14 separate buildings on a 32 acre in a campus type setup. Each building has multiple machines which needed different spares, process and procedures to keep the company performing without any glitches. Specifically, this FacilityOne software helped us to sail smooth during regular ISO and OSHA audits.

Cons

Took a week to train our maintainence techs but Sales and Support team from FacilityOne was there with us in the whole process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
larry S.

Rating Facility One

2019-05-20

Facility trained all user well.

Pros

Easy to navigate around the software.

Cons

I have no way to keeping track of inventory or expenses on a peace of equipment to see if it is worth fixing or replacing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Heather G.

Intuitive Interface and Awesome Customer Service!

2018-12-07

We can be anywhere with a mobile device and have the ability to look up plans, or find a finish spec or talk through a work order with a team member.

Pros

This saves so much time!

Cons

Our only wish would be to have the capability to upload and manage the CAD background files on our own instead of having the (awesome) FacilityOne team do it every time we tweak a drawing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt B.

Facility One

2018-12-07

Facility One is a great database for our maintenance program.

Pros

This is a very good system to use for maintenance tracking and employee hour tracking.

Cons

Not able to make name or task changes to existing PM's.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Skanda S.

Division Director . Nebraska & Fargo division

2018-12-14

Satisfactory

Pros

Pretty easy to use the program once all the item on the inventory are entered into the program

Cons

The inventory was not well organized and it is difficult to search for information

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jana G.

Organized and simplified facility management in one place which greatly improves our efficiency.

2017-06-20

Pros

Two of our favorite features of the program are the SmartPrint interactive floor plans and the work order management system.

Cons

Updates are always being made for navigational improvements but can sometimes create user frustration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Joe B.

FacilityOne

2018-11-30

The Customer service aspect is outstanding!

Pros

The CAD layouts are very easy to use and make location information very accessable

Cons

Learning curve is a little higher than with other software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracy H.

Legacy or Unity?

2018-11-30

Customer service has always been exceptional. Almost every request I've ever had has been handled in the same day.

Pros

Yes, there have been learning opportunities but there is such a significant change in format, I've not spent the time re-learning what feels like an altogether different system.

Cons

Eliminating duplicates and changing the standard assigned employee should be easier, I would think.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
stephen d.

facilities supervisor

2018-12-07

great business relationship

Pros

charts are great, the format is set up good.

Cons

unity is a little more time consuming than the old legacy

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FacilityONE


Hello Stephen. Thank you for taking the time to provide feedback on our software. We are thrilled that you're having a positive experience with the Unity¿ platform and charting capabilities. With the robust capability of Unity, it can take a little time to get used too but should be a more effective use of your time overall. Should you ever need anything or have specific questions, please don't hesitate to reach out to your dedicated Account Manager. We're here to help! Take care and Happy Holidays. ~FacilityONE

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G. J. A.

My experience with FacilityONE is it is the best Facility Information & CMMS solution on the market

2017-06-22

Pros

The combined SMARTPRINT - Work order solution enables Facility experts to not only track maintenance and employees but from anywhere pull up Drawings associated with equipment, work orders and history from the palm of your hand.

Cons

There could be a more seemless path from Work Order - Equipment on the Drawings. Furthermore once the UNITY platform is perfected I think this will enable Facility experts to be in even more command of their Equipment, Assets, Work Orders and Employees and Facilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from FacilityONE


Thank you for your feedback Mr. Abell. We're proud to say that our Unity¿ Platform has been enhanced significantly. Please reach out to our Account Management team should you ever have a question or would like a one on one to review all of our latest enhancements. Thanks again for reaching out and we're pleased that our solution is having a positive impact with you and your staff at Louisville Engineering Company.

Read more
Bryan B.

A great way to help us keep track of problem areas and keeping outstanding work orders organized.

2018-04-03

Pros

Employees not in my department find it easy to use as well and have not been resistant to using.

Cons

There is a learning curve on the back end setting up PM's and some other tasks but once you have it down it's not that bad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew B.

Real user review - AJB

2018-12-14

Very good, we have a good partnership and make improvements to our use through training and updates to the system,

Pros

It is easy to use and I like how smart print functions, there is a lot of opportunity created with that feature.

Cons

The only complaint I have is not having a way to scan barcode for assets for materials, is there a way to put that in place, maybe there is and I just do not know.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from FacilityONE


Andrew,

Thanks so much for taking the time to post your review. We are thrilled that you have had such a positive experience with our software. SMARTPRINT Technology has proven to be a very useful solution for many of our users. Based on comments and feedback, we are actively working on a total solution for asset barcoding. We rely on the feedback of our customers to drive innovation and we very much appreciate yours!
Thanks again Andrew.

Read more
Tylor B.

This product has a ton of great features once you dig into where it is at and how to apply them.

2018-01-24

Facility One has always had the best customer service! Very knowledgeable and willing to take your thoughts in consideration with development.

Pros

The PM scheduler and editor is one of the features we utilize a lot and the fact it generates work orders for internal work force or contracted.

Cons

Improvements and customer support have really allowed me learn and grow into the many features it has to offer, which now makes this tool a big asset to our daily workflow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jewel N.

Unity is a complete system that covers all your corrective and preventative maintenance issues.

2018-04-04

The benefit we gained from this software is having everything organized and nothing that can be forgotten or missed.

Pros

Unity is easy to use and maneuver through, you can quickly enter workers, assign work orders and complete work orders and loving the easy new way to get to our smartprints!

Cons

Have not yet experienced anything I don't like about FacilityOne software. They are always improving and quick to respond with your input as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Bill E.

Facility one

2018-11-30

Facility one is always quick to respond to issues

Pros

The software is easy to navigate.

Cons

Does not function completely on apple equipment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more