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FaciliWorks CMMS

3.6
(46)

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Master you facility's maintenance with FaciliWorks CMMS.

(7)

FaciliWorks CMMS Pricing, Features, Reviews and Alternatives

FaciliWorks CMMS FAQs

Q. What type of pricing plans does FaciliWorks CMMS offer?

FaciliWorks CMMS has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of FaciliWorks CMMS?

FaciliWorks CMMS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does FaciliWorks CMMS support?

FaciliWorks CMMS supports the following languages:
English, Spanish


Q. Does FaciliWorks CMMS support mobile devices?

FaciliWorks CMMS supports the following devices:
Android, iPad, iPhone


Q. Does FaciliWorks CMMS offer an API?

No, FaciliWorks CMMS does not have an API available.


Q. What level of support does FaciliWorks CMMS offer?

FaciliWorks CMMS offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support

FaciliWorks CMMS product overview

What is FaciliWorks CMMS?

Whether your business has a single location or multiple facilities worldwide, whether used by management, engineers or technicians, FaciliWorks CMMS software can be scaled to fit your needs and your budget. The various FaciliWorks editions offer different levels of asset management to be as basic or as comprehensive as you need it to be and FaciliWorks is not module-based - it includes everything you need to master your facility’s maintenance.

Key benefits of using FaciliWorks CMMS

The benefits of FaciliWorks are quite extensive, but the bottom line is a more efficient workforce, longer asset life and a major reduction in costs across the board.

Improve productivity: FaciliWorks helps you maximize equipment uptime and keep assets in peak operating condition. As a result, unplanned downtime and demand maintenance are minimized. Work efficiency is also achieved through better scheduling of maintenance staff.

Prevent mistakes: FaciliWorks prevents the maintenance supervisor from inadvertently assigning a task with insufficient parts or labor. By using FaciliWorks to eliminate these and other scheduling mistakes, the overall performance of the maintenance department will dramatically improve.

Control operating costs: FaciliWorks lets you control and lower maintenance department costs by improving the efficiency of routine tasks. The result is the prevention of costly repairs. And because you don’t stop paying employees when equipment isn’t functioning, preventing downtime also delivers lower operating costs.

Become proactive: Taking control of maintenance functions gives you the freedom to move maintenance activities out of crisis mode and into planning mode.

Reduce insurance premiums: Using FaciliWorks helps you promptly and reliably perform preventative maintenance, allowing you to spot and correct potential dangers, resulting in fewer equipment malfunctions and a safer environment. For this reason, insurance companies may reduce the premiums of organizations that use the software, because its proper use reduces the chance of costly insurance claims.

Avoid legal obligations and liability: Many organizations have the legal obligation to perform regular maintenance on equipment, such as elevators, fire prevention systems, medical equipment, etc. FaciliWorks will alert you when maintenance is required, will continue to remind you until the work is done and will preserve records proving the completion of the necessary maintenance.

Comply with government standards: Compliance with standards agencies such as ISO and FDA is important in manufacturing, industrial and maintenance applications. Because of that, FaciliWorks is designed to enforce systematic, structured record keeping and also includes many features that will help your company comply with these standards.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
In Person
Live Online
Videos

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FaciliWorks CMMS pricing information

Value for money

3.5

/5

46

Starting from

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No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

FaciliWorks CMMS features

Functionality

3.5

/5

46

Total features

69

3 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Data Import/Export
Customizable Reports
Real Time Data
Workflow Management

Functionality contenders

FaciliWorks CMMS users reviews

Overall Rating

3.6

/5

46

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.14/10
Rating distribution

5

4

3

2

1

13

13

13

4

3

Pros
E-sig capability for 21 CFR 11 is very seamless and better than most other options. Customer service response time was also pretty good.
Ability to write PO'S and tracking of those PO'S through every step of the process. Inventory control is reliable and the reports generated are a great help at the end of the year.
It is easy to navigate thru the menus and locate info in many different ways. Anytime i have ever needed help customer support has been very helpful and were able to solve any issue we had.
Cons
Poor, weak, disappointing... not even half of the features work properly.
The customer support beyond the paid service contract was absolutely stopped. It is SAD that you won't provide support for broken software without a paid contract.
We actually lost a Months worth of data when servers failed at their facility. This happened to us twice.

Overall rating contenders

JT
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Jonathan T.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fantastic! Easy to use and create the PM's and work orders we need here.

Reviewed 7 years ago

PM's and WO's needed for co-workers. Records and ability to go back and see what was done during that PM or WO.

Pros

Easy to use. Creates PM's and work orders which can be printed out daily and all at one time. Has an inventory to log in parts and choose locations. Ability to add employees and select who will do what task for PM or work order. The program is excellent in PMs and work orders to track and keep records in the program or even from the printed copies.

Cons

I wish there was an easier way to better track inventory. That's about it. The way we have it setup makes it 100% useful for all PM or WO issues but not so much for inventory needs.

Vendor response

Thank you for your feedback, Jonathan! Please give us a call any time regarding your inventory tracking needs. I'm sure we can help you find a solution for that. 1-800-776-3090

RW
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Richard W.

Automotive, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Satisfying, ease of use, and great inventory compiler.

Reviewed 7 years ago

I have already expressed those feelings in the survey I just submitted.

Pros

Ability to write PO'S and tracking of those PO'S through every step of the process. Inventory control is reliable and the reports generated are a great help at the end of the year.

Cons

After six years of usage and several calls to customer support, I still do not have the ability to use the tax block on my PO form, and if I attempt to, the entire PO becomes locked and I have to discard it and start a new one. I cannot batch print work orders, but have to open and print each one individually...I inquired about that one too. I have to change the billing address on my PO'S each time I write one-(the street address and PO Box cannot both be saved). When I go to the PO listing page the dates are never posted with the PO#. When I begin to write a PO and I am ready to go to the line items tab, I don't have to be told by a little box, to go to the line items tab and list my items...an ill contrived, time consuming step in the program which needs to be removed.

Vendor response

Thank you for your FaciliWorks review, Richard. Your feedback is critical to ensuring future versions will meet the needs of our clients. I have created a case for you in our development system to alert our development team about those specific issues and allow us to address them in future builds.

JG
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James G.

Aviation & Aerospace, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I have worked at L3 for thirty years in Facilities and have been using Faciliworks for 15.

Reviewed 6 years ago

It tracks our equipment.

Pros

It can track our equipment. The only Pro is that it does track our equipment. I tolerate the program because I had no choice. Our corporate facilities people made a deal and require us to use it. You should not ask if you don't want to hear the answer. My first thought was to write None!

Cons

I think the program is too bulky and slow. I call it the Ogre program after Shrek the movie. Shrek told donkey that an ogre is like an onion. It has a lot of layers. In this case too many layers that we barely use. It's not user friendly and the only way to learn the system better is to get customized, expensive training. I think the manual is useless for a user.

Vendor response

James, Thank you very much for your response. We asked because we are listening-- we do want to hear the answers. We have a lot of features, and this can be overwhelming to some of our customers; especially those that need to utilize only a minimal amount of those capabilities. You will be happy to hear that,thanks to feedback from customers like you, we are working on new versions that will remove unnecessary clicks and navigation, and we will offer a version with fewer features for customers like yourself. Once again, thank you for taking the time to share your experience with our product, we cannot improve without feedback from customers like you.

KS
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Keith S.

Plastics, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Faciliworks has helped me keep track of the task I need to keep the shop running.

Reviewed 7 years ago

A more professional way to show how the maintenace is keeping up with PMs and Projects.

Pros

the software is very adaptible. It was easy to set up. I could easily add or subtract information and scheduling PMs was easy. Work orders help keep track of exspenses and record date and

Cons

It would be helpful if there was some videos of the best way to start entering information into the program. It would be nice to have some reports to see an overall look at how well the maintenance program is working. For some reason the month of september does not keep record of cost.

Vendor response

Thank you for your FaciliWorks review, Keith. Please tell me about your experience with our support team - we have made some changes recently and would like to ensure our efforts are providing the best level of support for you moving forward. Your product feedback is invaluable to our efforts and will help us make improvements to our upcoming versions.

JS
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Jeff S.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FaciliWorks offers a lot of valuable features at a very reasonable cost. The support is excellent.

Reviewed 6 years ago

We manage all our assets and their readiness using FaciliWorks.

Pros

All the features needed to manage a companies maintenance are covered. The support and training staff are excellent.

Cons

The platform and interface is a bit dated and the custom report building needs to be simplified. A more intuitive process flow would help the novice user navigate the complex relationships between assests, preventative, corrective and recurring tasks.

Vendor response

Thank you for taking the time to review FaciliWorks, Jeff, and for speaking highly of our support team. We truly value your feedback and we will continue to improve our products through user experiences. If you ever need assistance, please don't hesitate to contact us at 1-800-776-3090.

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