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FaciliWorks CMMS

Web-based maintenance management software

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FaciliWorks CMMS Pricing, Features, Reviews and Alternatives

FaciliWorks CMMS product overview

What is FaciliWorks CMMS?

FaciliWorks CMMS is a maintenance management software solution that enables facility managers to optimize maintenance workflows, save maintenance costs, maximize productivity and increase asset uptime. The product offers flexible deployment options on on-premises or cloud based servers, as well as offers both web-based and thick-client user interface depending on the needs of the end user. The solution also offers mobile version to access and modify workflows on the go.

Key benefits of using FaciliWorks CMMS

● FaciliWorks CMMS works on a range of deployment modes including web-based, hosting, on-premises or on the cloud, or installation on a windows based desktop, depending on the level of data control required by the end customer.

● The product enables users to access critical workflows from their mobile devices including creating & editing work-orders, accessing preventive maintenance orders, and updating meter readings.

● The suite offers intuitive & customizable dashboards for monitoring current system status and accessing commonly used reports.

● The product offers extensive filtering capabilities with features such as advanced filtering on records and filtering through smart lists.

● FaciliWorks helps in managing scheduled & un-scheduled work orders, as well as managing preventive maintenance events.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
In Person
Live Online
Videos
Webinars

FaciliWorks CMMS pricing information

Value for money

3.5

/5

46

Starting from

$

70

/momonth

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

FaciliWorks CMMS features

Functionality

3.5

/5

46
Total Features36 3 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Inventory Management
Mobile Access
Data Import/Export
Access Controls/Permissions
Customizable Reports
Search/Filter

Functionality contenders

FaciliWorks CMMS users reviews

Overall rating

3.6

/5

46

Positive reviews

57%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.14/10
Rating distribution

5

4

3

2

1

13

13

13

4

3

Pros
E-sig capability for 21 CFR 11 is very seamless and better than most other options. Customer service response time was also pretty good.

AR

Anonymous Reviewer

Ability to write PO'S and tracking of those PO'S through every step of the process. Inventory control is reliable and the reports generated are a great help at the end of the year.

RW

Richard W.

It is easy to navigate thru the menus and locate info in many different ways. Anytime i have ever needed help customer support has been very helpful and were able to solve any issue we had.

TS

Thomas S.

Cons
Poor, weak, disappointing... not even half of the features work properly.

YL

Yancy L.

The customer support beyond the paid service contract was absolutely stopped. It is SAD that you won't provide support for broken software without a paid contract.

YL

Yancy L.

We actually lost a Months worth of data when servers failed at their facility. This happened to us twice.

AP

Allen P.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Fantastic! Easy to use and create the PM's and work orders we need here.

Reviewed 4 years ago

PM's and WO's needed for co-workers. Records and ability to go back and see what was done during that PM or WO.

Pros

Easy to use. Creates PM's and work orders which can be printed out daily and all at one time. Has an inventory to log in parts and choose locations. Ability to add employees and select who will do what task for PM or work order. The program is excellent in PMs and work orders to track and keep records in the program or even from the printed copies.

Cons

I wish there was an easier way to better track inventory. That's about it. The way we have it setup makes it 100% useful for all PM or WO issues but not so much for inventory needs.

Vendor response

Thank you for your feedback, Jonathan! Please give us a call any time regarding your inventory tracking needs. I'm sure we can help you find a solution for that. 1-800-776-3090

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Satisfying, ease of use, and great inventory compiler.

Reviewed 4 years ago

I have already expressed those feelings in the survey I just submitted.

Pros

Ability to write PO'S and tracking of those PO'S through every step of the process. Inventory control is reliable and the reports generated are a great help at the end of the year.

Cons

After six years of usage and several calls to customer support, I still do not have the ability to use the tax block on my PO form, and if I attempt to, the entire PO becomes locked and I have to discard it and start a new one. I cannot batch print work orders, but have to open and print each one individually...I inquired about that one too. I have to change the billing address on my PO'S each time I write one-(the street address and PO Box cannot both be saved). When I go to the PO listing page the dates are never posted with the PO#. When I begin to write a PO and I am ready to go to the line items tab, I don't have to be told by a little box, to go to the line items tab and list my items...an ill contrived, time consuming step in the program which needs to be removed.

Vendor response

Thank you for your FaciliWorks review, Richard. Your feedback is critical to ensuring future versions will meet the needs of our clients. I have created a case for you in our development system to alert our development team about those specific issues and allow us to address them in future builds.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Disappointed with the program.

Reviewed 4 years ago
Pros

The wide range of format for the business. The ability to speak to someone in English when you need support.

Cons

The program is very unstable most of the time. You are able to sign PM's without them being complete. Unable to get the inventory portion issues corrected by the support system in a timely manner. The log in feature does not put the curser in your name box. We had a Rep. come out for some hands on training when we first started using the program. He saw a lot of issues that we were having with the...

Vendor response

Thank you for your FaciliWorks review, Clifford. We truly value your input. Please reply to this response so that I can get your concerns over to our Support manager and your cases escalated. Thank you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Faciliworks has helped me keep track of the task I need to keep the shop running.

Reviewed 4 years ago

A more professional way to show how the maintenace is keeping up with PMs and Projects.

Pros

the software is very adaptible. It was easy to set up. I could easily add or subtract information and scheduling PMs was easy. Work orders help keep track of exspenses and record date and

Cons

It would be helpful if there was some videos of the best way to start entering information into the program. It would be nice to have some reports to see an overall look at how well the maintenance program is working. For some reason the month of september does not keep record of cost.

Vendor response

Thank you for your FaciliWorks review, Keith. Please tell me about your experience with our support team - we have made some changes recently and would like to ensure our efforts are providing the best level of support for you moving forward. Your product feedback is invaluable to our efforts and will help us make improvements to our upcoming versions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FaciliWorks offers a lot of valuable features at a very reasonable cost. The support is excellent.

Reviewed 3 years ago

We manage all our assets and their readiness using FaciliWorks.

Pros

All the features needed to manage a companies maintenance are covered. The support and training staff are excellent.

Cons

The platform and interface is a bit dated and the custom report building needs to be simplified. A more intuitive process flow would help the novice user navigate the complex relationships between assests, preventative, corrective and recurring tasks.

Vendor response

Thank you for taking the time to review FaciliWorks, Jeff, and for speaking highly of our support team. We truly value your feedback and we will continue to improve our products through user experiences. If you ever need assistance, please don't hesitate to contact us at 1-800-776-3090.

FaciliWorks CMMS FAQs and common questions

FaciliWorks CMMS has the following pricing plans:
Starting from: $70.00/month
Pricing model: Free, Subscription
Free Trial: Available


FaciliWorks CMMS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


FaciliWorks CMMS supports the following languages:
English, Spanish


No, FaciliWorks CMMS does not have an API available.


FaciliWorks CMMS offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support

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