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FieldAware Pricing
Pricing overview
Value for money rating
2.8
/5
63
Price starts from
70
/user
Per month
Pricing details
What users say
Popular contenders
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50
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Per year
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One-time payment
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325
Per month
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/user
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Reviewers who mentioned pricing said:
Traver F.
Construction, 11-50 employees
Used daily for 2+ years
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Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work. From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office.
It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost. The scheduler itself is really handy and a great way to keep an eye on who is where.
FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link. If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally. If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go. It's a solid software for it's capabilities, but it's missing a lot of features that we really could use.
Joseph W.
Consumer Services, 11-50 employees
Used daily for 2+ years
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Overall, fieldaware has been a great fit for our company . It has decreased the time it takes us to invoice, helps us keep detailed records of completed jobs, helps us track/schedule jobs and has enabled us to increase back office efficiency.
Fairly easy to use and set up, web based so no software required. After using it for several years have found it effective and they are improving and adding new features. Relatively stable.
Like all systems there is still room for improvement. Would like to see a little more customization in certain areas. Does take some thought to set up, good to have at least someone in your office that can become your resident expert. Have had the occasional issue but they usually get fixed fairly fast. Have found the quality of pictures, especially documents needs to be improved. Would like to see the pricing a little more competitive.
Chris H.
Consumer Services, 1-10 employees
Used daily for 2+ years
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The software could be great if managed correctly but their back office team have no care about customer service. Please either avoid or ask all of your questions multiple times and get everything in writing. what help we have received too a long time and a lot of complaining to get, once we received it we spoke to just one person that knew what they were doing,
The software WHEN it works is good, adding photos into job sheets is easy and creating job sheets on the fly is good
I cant say this enough, their customer service is catastrophic, it is all based around money and not customer satisfaction, we had three weeks where the app wasn't working correctly and kept loosing data, we didn't get an apology or any financial reduction, when we refused to pay until we were up and running i was told that in their terms and conditions it states you have to make payment regardless...
Verified reviewer
Telecommunications, 11-50 employees
Used other for less than 6 months
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We did not benefit from it.
I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes.
Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking...
Thomas K.
Consumer Services,
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Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.
Reporting is very limited, Customer service is quite bad.
Ben T.
Construction, 11-50 employees
Used daily for 2+ years
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Its very easy to use both in the office and the field. Training time is very low for my techs. Not too many bugs. The mobile app is super easy to navigate and use
The mobile web software is not 100% workable in all browsers. This is the only area that needs work. If I am away from my laptop and trying to schedule work for my techs after hours it is not easy for me to use my phone or ipad
Sean R.
Facilities Services, 11-50 employees
Used daily for 2+ years
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Starts off strong with sales and customer service. Once you actually get past the learning the complicated method to using the program and actually find out all the glitches, they no longer want to respond. Typical response you start getting is "unable to duplicate". My review is almost EXACTLY like all the other ones. Add a user? price goes up. (understandable) delete a user? price doesn't go down. Didn't realize that's what the contract meant? no problem, you can just keep paying for it because it auto renews.
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james d.
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This is clunky, poorly though out software. Up until very recently, when scheduling work orders for multiple techs, only the tech assigned as "Job Lead" could see that the job was assigned to them on their mobile device. This means that the other technicians assigned to work on the same job cannot see that they have been assigned this work and, as a result, need to call into dispatch to see where...
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No cons were added to this review
M E.
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You have to delete and reinstall the app on tablet or phone all the time. There is no way to inactive or delete items...forever stuck in the item master. From the time we reviewed the software, signed the contract, through half way implementing our Sales Reps quit, the implementation employee assigned to us was moved and we are left with resources that are already over loaded. Jobs that need to...
No pros were added to this review
No cons were added to this review
Godwin Appiah K.
Automotive, 51-200 employees
Used weekly for 6-12 months
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It is goos and easy to use software. it help to organise operation
The software is very easy to use both in the office and the field. The training time queit very low. It helps to reduce paper, It is a good Scheduling program that help to expedite tech on-site field visits and increase accountability on job sites.
You have option to control reports and filters. Your ability to customize is extremely limited. Mobile web software is not always workable in all browsers
Chris R.
Used weekly for 6-12 months
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They are an all in one solution for small to medium service industry businesses.
Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.
This product is great for dispatch, but for invoicing it has flaws. I talked to them for help on invoicing and payments and they claimed that their product isn't made for that. But if you look on their website, they claim to have the best thing since sliced bread.
James R.
Construction, 51-200 employees
Used daily for less than 6 months
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They were able to present what appeared to be a fully functional and stable application. When we presented our needs in detail many times over, they agreed they could handle them in the end, they were unstable and unable to deliver. Pointing to the statement of work every time they denied their responsibilities, make sure your statement of work with them is a recreation of everything you need in the most minute and obvious detail or you will go for a similar very expensive ride.
No pros were added to this review
They were unable to execute a working product to meet the agreements we had
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