FieldAware Reviews

FieldAware Reviews

FieldAware

Field Service Management Software

3.43/5 (35 reviews)
2,793

Chris Kennedy

Technician feedback immediately in your hands

27/06/2017

Faster feedback in the digital age

Pros

Field Aware allows for our technicians to quickly relay their feedback to the home office. With the ability to quickly read and reply to their comments the overall efficiency of our service office is greatly improved

Cons

At times it can be unreliable. It also requires a high level of user intelligence. With proper training though these hurdles can be overcome

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Thomas Kohberger

Very Basic and not for me.

05/07/2016

Pros

Dispatch board is great, easy use. Very little training needed to use the product. Easy to see on the screen. The mobile app is very user friendly and works good. The price book is very easy to set up.

Cons

Reporting is very limited, Customer service is quite bad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

4/10

Recommendations to others considering FieldAware

Look at other software before purchasing this one.

Source: Software Advice
Helpful?   Yes   No
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Tammy McMahon

It works well

10/10/2014

Pros

I like the accessibility of it and the Customer Support staff. The software is in constant upgrade, which can cause issues to arise, but the Customer Support team is phenomenal. They address any issues that come up quickly and efficiently, even the ones I cause myself.

Cons

I would like it better if the layout format of the quotes, jobs, and invoices could be customized to a greater degree so that I could determine the text that is permanently on every form.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering FieldAware

I looked at several options for scheduling software, from purchasing software that would be server-based to other cloud versions, and I felt this one had the best options. I didn't have to pay an exorbitant amount to purchase it, a separate amount for tech support, and or a separate amount for every update. I pay a monthly fee that includes all aspects of the software and the services of the provider.

Source: Software Advice
Helpful?   Yes   No
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Kristin Gruhot

Definitely an improvement over previous processes

14/10/2013

I like that FieldAware strives to accommodate our requests for modifications and customizations. The app has been relatively easy to use for our drivers. The one con is that the customer names are very slow to load, to the point where we often have to wait 30-45 seconds for the drop down list to appear. This is frustrating when trying to enter orders as fast as they come into our office.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Ayman Amin

Customer Review

27/08/2013

Great product, very helpful for our team.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Rick Gonzalez

Fieldaware ROCKS!!

07/03/2012

Overall I am proud to recommend Fieldaware to any company needing this typre of service. If mobility, accountability, efficiency and professionalism are important to you, then this group can provide it for just a small monthly fee. 5 star service with a young company that gets better with each release. I'm looking forward to seeing what else these guys can do, im sure i will be impressed.

Pros

FieldAware ROCKS! Since day one signing my contract I have been nothing but impressed with this company's SAAS and their employees. The software has streamlined our business and made us much more efficient. We are even thinking about expanding into other territories -- something we couldn¿¿¿t have imagined before. The people behind the scenes are knowledgeable, responsive and simply a pleasure to work with. I cannot say enough about this group. If you have a business that needs to be mobile and professional, then this is the service for you!

Cons

Even the cons arent really cons, simply opportunities for the support team to do what they do...and they are very good at what they do!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more