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FieldEdge vs Agilon One Donor CRM Comparison

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Overview

Category Leaders

FieldEdge is the #1 service management software to help you run and grow your entire field service business. We set you up for success!

Category Leaders

Agilon One Donor CRM is a cloud-based donor relationship management and fundraising solution which assists nonprofits in...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

100

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

153

62

23

8

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.1

5

4

3

2

1

16

22

7

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks.
From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together.
I like that they have training videos and when I need something tech support is pretty fast to help with what they can.

Pros

Customer service ranks at the top for me. Agilon has always exceeded expectations in providing help in a friendly, courteous, prompt and positive way.
The best thing about this software is truly the support you get from the Agilon staff because if you have an issue, they will do whatever they can to remedy it. Their daily Helpdesk is fantastic.
They have a wide variety of functionality, especially with report distribution and validation of new data coming into the system, which I truly love. Data entry processes are clean and easy to follow.

Cons

It came to a point where I started keeping track of when and how many times I contacted them before I received a response. Responses were frequently, "I'll get back to you on that" with no follow up.
Again only thing I disliked was crashing during mobile.
You have no way of copying an existing estimate to another customer.

Cons

Also non data entry staff refuse to learn the product and they complain about it not working.
In our organization, lack of quality control in terms of data entry made the database prone with errors. Garbage in and garbage out.
No API, and the built-in support for querying is cumbersome, unintuitive, and enough of a pain to work with that I just dig into the database directly for our reporting.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features83
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Advertising Management
  • Alerts/Notifications
  • Alumni Management
  • Appointment Management
  • Auto-Responders
  • Automatic Backup
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Recording
  • Caller ID
  • Campaign Management
  • Change Order Management
  • Chat/Messaging
  • Client Portal
  • Clock In / Out
  • Collaboration Tools
  • Committee Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contribution Tracking
  • Cost Estimating
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Dispatch Management
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Tracking
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Management
  • Feedback Management
  • For General Contractors
  • For Locksmiths
  • Fundraising Management
  • GPS
  • Gamification
  • Gift Matching Management
  • Grant Management
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Tracking
  • Knowledge Base Management
  • Labor Rates
  • Landing Pages/Web Forms
  • Lead Management
  • Maintenance Scheduling
  • Member Database
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Giving
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Channel Marketing
  • Online Giving
  • Online Time Clock
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pledge Management
  • Prebuilt Assembly
  • Preventive Maintenance
  • Project Management
  • Prospecting Tools
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recurring Appointments
  • Recurring Giving
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Service History
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Volunteer Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features49
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Advertising Management
  • Alerts/Notifications
  • Alumni Management
  • Appointment Management
  • Auto-Responders
  • Automatic Backup
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Recording
  • Caller ID
  • Campaign Management
  • Change Order Management
  • Chat/Messaging
  • Client Portal
  • Clock In / Out
  • Collaboration Tools
  • Committee Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contribution Tracking
  • Cost Estimating
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Dispatch Management
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Tracking
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Management
  • Feedback Management
  • For General Contractors
  • For Locksmiths
  • Fundraising Management
  • GPS
  • Gamification
  • Gift Matching Management
  • Grant Management
  • Help Desk Management
  • Historical Reporting
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Tracking
  • Knowledge Base Management
  • Labor Rates
  • Landing Pages/Web Forms
  • Lead Management
  • Maintenance Scheduling
  • Member Database
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Giving
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Channel Marketing
  • Online Giving
  • Online Time Clock
  • Partial Payments
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Pledge Management
  • Prebuilt Assembly
  • Preventive Maintenance
  • Project Management
  • Prospecting Tools
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recurring Appointments
  • Recurring Giving
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Service History
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Volunteer Management
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations9
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations2
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier