FieldEZ Features

FieldEZ

#1 Most Affordable Field Service Management Software

4.82/5 (62 reviews)

FieldEZ Feature Summary

  • Work Order Management
  • Real-time job tracking
  • Attendence management through mobile
  • Customized workflows - easy to configure
  • CRM
  • Customized Reporting
  • Bank grade security for access and storage
  • Electronic Payments
  • Invoicing
  • Works on any mobile phone and tablet
  • Works in Offline mode
  • QuickBooks Integartion + other accounting software
  • Quote Management
  • Dashboards
  • Job Scheduling
  • Drag-and-Drop scheduling
  • Salesforce Integration + other CRM and ERP
  • Billing
  • Map based features
  • Customer Feedback and Signature

FieldEZ Features In Depth

Drag ‘n Drop Scheduler

One of FieldEz’s main conveniences is its easy to use scheduler that syncs with all engineers’ mobile devices to provide a live prospectus for the day, or just for the upcoming tasks of each employee. Every agent can check his/her schedule live using a mobile phone and can receive updates and notifications when a change is made.

Every task/action is represented by a coloured card that the user can drag and drop on the corresponding row with every row representing the time schedule of an employee for the day. The different colours indicate different type of actions such as work, status, arrival and dispatch times etc.

Real-Time Tracking

The seer power behind the software hides in its ability to track engineers via GPS and in real-time. This allows coordinators to plan tasks according to skills and position, and change the schedule dynamically to better accommodate arisen needs. Monitoring employees and actually measuring their efficiency is another benefit that derives from this feature.

Agents can update supervisors of their current positions and when they arrive or depart from the location of a customer, while supervisors can also check the history of an agent and check their course during a period. All this militates to a way lower mileage for the agents, thus greatly lowering the fuel costs for the companies that use the software.

Customer Feedback Access

FieldEZ gives managers the opportunity to instantly get a status report of a finished or unfinished task, along with the customer feedback that comes with it. This way, engineers and their services can be evaluated in a proper and irrefutable way and customers are delighted by the feeling that their comments actually reach heads of departments.

The form that is sent to the supervisors after the completion of a task is comprehensive in information and detailed in data, so that every aspect of the issue is reflected clearly.

Intuitive Metrics

All data and logs are recorded and kept in the cloud or local servers for the automatic creation of intuitive metrics and diagrams that further reflect the efficiency of your workflow for reporting purposes.

Another important use for these metrics is the ability to precisely locate problematic areas and unproductive employees, and take action immediately to avoid the further wasting of resources. Using this feature, managers can highlight the importance of their work and the actual results that their various positive interventions have.

Billing and Invoicing

Companies can lose significant portions of their employee’s time and resources when using traditional billing and invoicing methods that may only add to their customers inconvenience. Having the possibility to serve this critical need right on the field is of critical importance to the overall efficiency and customer pleasure.

With FieldEZ, agents can print receipts after connecting to a printer via Bluetooth, receive card payments, capture finger prints, verify transactions and even connect to Square, Paypal, Intuit or Ezetap card terminal by using any mobile device and platform.

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Attendance Management
Audit Management
Automated Scheduling
Automatic Backup
Barcode / Ticket Scanning
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Class Scheduling
Client Portal
Commenting/Notes
Compliance Management
Configurable Workflow
Contact Database
Contract/License Management
Contractor Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Imaging
Document Management
Drag & Drop
Electronic Payments
Electronic Signature
Employee Scheduling
Equipment Tracking
Event Scheduling
Expense Claims
Facility Scheduling
File Storage
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For Field Service
For HVAC Companies
For Pest Control Companies
GPS
Groundskeeping Management
Group Scheduling
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Irrigation Tracking
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Monitoring
Multi-Location
Offline Access
Online Booking
Online Time Clock
Payment Collection in the Field
Payment Processing
Payroll Management
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Preventive Maintenance
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Resource Scheduling
Route Optimization
Routing
SMS Messaging
SSL Security
Sales Management
Scheduling
Search/Filter
Self Service Portal
Service History
Service Level Agreement (SLA) Management
Status Tracking
Subcontractor Management
Task Scheduling
Team Calendars
Technician Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Attendance Management
Audit Management
Automated Scheduling
Automatic Backup
Barcode / Ticket Scanning
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Class Scheduling
Client Portal
Commenting/Notes
Compliance Management
Configurable Workflow
Contact Database
Contract/License Management
Contractor Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Imaging
Document Management
Drag & Drop
Electronic Payments
Electronic Signature
Employee Scheduling
Equipment Tracking
Event Scheduling
Expense Claims
Facility Scheduling
File Storage
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For Field Service
For HVAC Companies
For Pest Control Companies
GPS
Groundskeeping Management
Group Scheduling
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Irrigation Tracking
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Monitoring
Multi-Location
Offline Access
Online Booking
Online Time Clock
Payment Collection in the Field
Payment Processing
Payroll Management
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Preventive Maintenance
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Resource Scheduling
Route Optimization
Routing
SMS Messaging
SSL Security
Sales Management
Scheduling
Search/Filter
Self Service Portal
Service History
Service Level Agreement (SLA) Management
Status Tracking
Subcontractor Management
Task Scheduling
Team Calendars
Technician Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Attendance Management
Audit Management
Automated Scheduling
Automatic Backup
Barcode / Ticket Scanning
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Class Scheduling
Client Portal
Commenting/Notes
Compliance Management
Configurable Workflow
Contact Database
Contract/License Management
Contractor Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Imaging
Document Management
Drag & Drop
Electronic Payments
Electronic Signature
Employee Scheduling
Equipment Tracking
Event Scheduling
Expense Claims
Facility Scheduling
File Storage
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For Field Service
For HVAC Companies
For Pest Control Companies
GPS
Groundskeeping Management
Group Scheduling
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Irrigation Tracking
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Monitoring
Multi-Location
Offline Access
Online Booking
Online Time Clock
Payment Collection in the Field
Payment Processing
Payroll Management
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Preventive Maintenance
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Reminders
Reporting & Statistics
Reporting/Analytics
Resource Scheduling
Route Optimization
Routing
SMS Messaging
SSL Security
Sales Management
Scheduling
Search/Filter
Self Service Portal
Service History
Service Level Agreement (SLA) Management
Status Tracking
Subcontractor Management
Task Scheduling
Team Calendars
Technician Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
Warranty Tracking
Work History
Work Order Creation
Work Order Management
Workflow Management
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Mobile apps

iOS App


0 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


351 reviews

FieldEZ Feature Reviews

25 reviewers had the following to say about FieldEZ's features:

Arun M.

Easy to track and making a plan

2018-10-19

Messages and dash board icons need to activate

Pros

Report downloading based on required interval, but languages not in english.

Cons

features in mobile app is less than PC, mail alert and complete status not reached to customer in many cases.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sopan G.

Fieldez software Review feedback

2018-10-20

The software is one of the best for fields activities tracking

Pros

Get service related data and attendance details on line.

Cons

Some times data get lost due to network problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mahadevan K.

It is very easy to use and giving more front end customisation feature.

2018-05-02

Pros

This software reduces our call coordinator time to follow up field support team as it will give immediate filed updates through mobile app. We can track our filed support team to get more productivity.

Cons

We are expecting more in-built reporting feature from the tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Swathi N.

Amazing app to manage work orders

2018-05-05

Pros

Basically I assign calls to engineers who work on field ,this application reduces me a lot of work and easy management of engineers

Cons

So for I didn't find any, the auto assigning feature was little bit confuse it assign automatically at-least we expecting the filter like assigning with grade level

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
vundurthi k.

100% satisfaction product

2018-05-09

Pros

The Dashboard to see all the call and activities, the new feature near customer and total day activities on the map to schedule the activities accordingly

Cons

No cons, The application was very user-friendly and there were no cons about the product so far its the best ever tracking application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sridhar c.

User-friendly application

2018-05-03

Pros

Easy Dashboard to check all schedule and pending tasks, that helps organizations transform field operations through automated job scheduling and work order management.

Cons

I don't think so Cons so far now, just recommendation videos would be helpful to use the app effectively and quickly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Muthu kumara R.

OneForce from FieldEZ

2016-08-23

Seamless integration with major CRM & BI tools.

Pros

Light weight, Customization options, Ease of use

Cons

MIS options shall be enriched. SLA traction for Tickets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Shyam R.

Review of FieldEZ for field force management

2015-03-06

Good product for field force management

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Chaitanyakumar T.

very great GUI, Nice and easy for work

2018-05-05

Pros

It's graphical user interface, it's amazing, coming to functionality its great field management, can done many things in single click.

Cons

Hanging over very very rarely,and little battery consumption when a while on the application continues .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris R.

It appears simple and easy on the clutter. one of the more efficient ones in the market

2018-03-08

one of the more efficient ones in the market

Pros

Great tool that helps organizations transform their field operations through automated job scheduling and work order management.

Cons

Can be an easy written document (user manual) or Videos can be provided.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
joneeta a.

good , helped me a lot

2017-12-08

ease to use

Pros

Simple application for field service management.

Cons

There are no cons, except tools and guides to using app effectively. I can see only good, not much.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Harsha V.

FieldEZ is very good App to utilize for Field support which will Provide Online Update All activity.

2018-05-02

Online Updates of Status & Activity which will helping us to get the status immediately.

Pros

Online Updates which will help us to get the status of each & every activity which will be on Field.

Cons

some time Status will not be updated immediately due to poor Network & can not be Updated when user goes offline .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
SIVAGANGARAJU P.

Great application with fantastic tracking feature

2018-05-05

Pros

We can simply know the status of the call, Inbuilt attendance feature helps to report at even in client location without any further approval.

Cons

NO, Cons about the software just expecting the further updates and new features about the application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
mudatha N.

Best field tracking application

2018-05-03

Pros

Very easy to use the application and very easy to find the pending jobs assign to me. my productivity will be calculated perfectly with my all data.

Cons

Not so far, bug fixes and feature updates will be helpful My recommendation is if we have an option to send the call report to particular mail id is helpfull

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Saritha M.

Very Great application to manage field employees.

2018-05-05

Pros

We can simply know the status of the engineer who works on the field, and tracking the candidate also very easy with this application with attendance.

Cons

Not so,As a admin we work on the web base so there are no negatives , the export formats need to improve for faster work

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gowriprasanna K.

Just one Word "Excellent".

2018-05-05

Pros

Excellent application with many features and alert feature is great when a task is assigned or modified.

Cons

There are no negatives about the application , its was greatly designed , so there are no cons to discuss on

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sujit S.

Very good app.

2018-05-02

Can track calls easily and search easily backdated calls.

Pros

Calls can search very easily.

Cons

Sometimes shutdown automatically. Overall great app for field work employees. Only take more battery when app is in use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Deepak S.

Efficient one for Professionals in Sales and Marketing.

2017-12-15

Pros

Easy to Use, Customize and Integrate this software with other CRM.

Cons

A user manual (video / document) would help the freshers too know the other available options in this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sivaperumal K.

It is the best software to connect field work employees and company easily.

2018-05-09

Pros

All in one window,creating calls easily,accessing location,punch in & punch out are accurate.

Cons

I have notification messages for location and date&time access,could not be clear.need more time while creating calls with missed timings

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Atul s.

Tracking and Fast response to Custmer calls.

2018-10-19

If we work on site is 9 hours and travelling hours are 4 , then we will spend 13 to 14 hours in one day. Then How many hours are remaining for us to sleep and other. If travelling hour is calculated in efficiency is better for us.

Pros

It is very easy to operate and to explain also.

Cons

Lot of report are eliminated like weekly, monthly and CRT also.Only travelling hours are not calculated in efficiency .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Naresh A.

Best ever Field force management

2018-05-05

Pros

Its was great field application for field engineers to get all the required details like customer details,location and perfect data about the work at one place.

Cons

Not much but, sometimes the pinch-in&punch-out location will not be updated I didn't find that was the application issue or the mobile GPS issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Neeraj T.

easy and handy tool to have in our phone

2018-04-30

we can get the details of any hospital on the go

Pros

easy navigation and tracking system and we can do alot more with the app so it really saves the day

Cons

app launch time is large if they can reduce this time than I have no further complaint and if possible user should be able to customize the user interface

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 51-200 employees)

Awesome App for to keep attendance records offline/online

2018-06-07

Pros

The features like online/offline attendance, tracking, and offline sync, to track the customer location accurate on the map.

Cons

General bugs fixes and waiting for more features updates to make the work more and more easier for user and improve the iPad efficiency

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bala M.

Good app for field engineers

2018-10-19

Pros

But frequently our engineers facing issue in Mobile app. Ie suddenly call disappeared.

Cons

Having won format of fields. Unable to remove unwanted fields. Auto pick based on customer name not functioning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Rajubabu D.

It was a great application

2018-05-06

Pros

The main positive of the application was the dashboard of the all the calls data at the same place, and the calendar to see and check the old data also

Cons

The punch-in and punch-out location was not updated immediately after opening the application it will take a while to location updating and thats all every thing else was fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more