FieldLocate Pricing, Features, Reviews & Comparison of Alternatives

FieldLocate Reviews

FieldLocate

Field Service Management Software

2.13/5 (8 reviews)
1,890     2,801

FieldLocate's field service management software was developed with a specific focus on the needs of key service industries including HVAC, plumbing, electrical, pest control and other residential services.

FieldLocate is specifically designed to improve the efficiency of these types of business with features that include appointment scheduling, automated timesheets, job location mapping, robust reporting and price book functionality.

FieldLocate is an intuitive field service management solution that helps small to mid-sized businesses efficiently manage their field service operations, drive better business performance and reduce costs. FieldLocate automates manual, time-consuming scheduling, invoicing and recordkeeping processes so users gain real-time, end-to-end visibility of their entire field service operations.

This easy-to-deploy, affordable SaaS solution can be accessed with a web browser or via a mobile app., giving business owners, office workers and field technicians access to critical business information anytime, anywhere. In the fast-paced, dynamic work environments of the field service industry, FieldLocate helps businesses locate their field workers, appointments, customers and profits.
www.fieldlocate.com

FieldLocate Reviews (8)

Latest reviews

 Terrible support

The software is a good concept, however their support is less than desirable. We have issues that have been unresolved for over a year now

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Reviewed 5th of October, 2016 by Jennifer Schnitker

 

 Bad Product with zero support

No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all!

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Reviewed 20th of July, 2016 by Christina Robinson

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FieldLocate Screenshots (4)

FieldLocate screenshot: And intuitive interface provides all the information you need at a glance.FieldLocate screenshot: Schedule and dispatch with ease.FieldLocate screenshot: Track employee time and reduce payroll conflicts.FieldLocate screenshot: Web-based and native mobile applications.

Specifications

Intended Users
Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Australia, Canada, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

FieldLocate Pricing

Starting from: $70.00/month

Pricing model: Subscription

Monthly subscription based on number of users. No upfront costs.

Competitors Pricing

Kickserv

Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

ServiceBox

Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

NetDispatcher

Starting from: $19.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Users who visited FieldLocate also visited

Key Features of FieldLocate

  • Scheduling and Dispatch
  • Take Payments in the Field
  • Work Order Management
  • Estimates
  • Time Sheets
  • Location-Based Tracking
  • Integrated Price Book
  • Invoices
  • Parts Tracking and Ordering
  • Free Mobile App
  • Reporting and Analytics
  • Customer Management
  • Marketing Intelligence
  • Customer Surveys

Benefits

Automate quotes, work orders, invoices and payments, you spend less time chasing money and more time adding to your bottom line. Find extra hours each day by streamlining scheduling. Get the right people to the right place at the right time every time.

Alternatives to FieldLocate

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Jennifer Schnitker

Terrible support

05/10/2016

The software is a good concept, however their support is less than desirable. We have issues that have been unresolved for over a year now

Pros

good concept

Cons

it doesn't work properly and the support is terrible

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering FieldLocate

They need to hire an adept programmer and hire a good customer support team that stays in contact with their customers

Source: Capterra
Helpful?   Yes   No
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Christina Robinson

Bad Product with zero support

20/07/2016

No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all!

Pros

None

Cons

Everything

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering FieldLocate

DO NOT USE THIS SOFTWARE. READ OTHERS REVIEWS. THIS IS THE WORST PROGRAM I HAVE EVER USED!

Source: Capterra
Helpful?   Yes   No
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Juli Cordray

Company Without A Clue

08/07/2015

Pros

Nothing. There is no positive with this software. You will be changing, it is just a matter of how long you let yourself be strung along.

Cons

Lack of knowledgeable employees, software does not perform as described, no real tech support, no follow up on issues, ffeels like we are beta testing the software for them, sales and support will not respond to customer email and phone messages when there is an issue, seems to be a "stick my head in the sand and hope they forget my number" attitude, higher management does not care and will not escalate issues either, every "upgrade" breaks other working functions, onboarding is a joke, if they tell you they can sync with QuickBooks, laugh and run! Oh, and get everything in writing even if it was a phone conversation, make them send you an email recap. They will lie and say they didn't agree to things if you don't.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

1/10

Recommendations to others considering FieldLocate

Call current users and if they give you any negative feedback, listen to it carefully. The people they gave us as a reference were not completely positive but were hopeful. We were hopeful for the last almost 2 years. That didn't change the fact that FieldLocate is an inferior product with no real support.

Source: Software Advice
Helpful?   Yes   No
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Charles Barnaby

This software does not sync customer information with Quickbooks

11/06/2015

This software has great potential but is very lacking in customer support. Each time a revision is release they create more problems due to lack of testing before releasing the update. Each time you call cusotmer service you get the same song and dance with no results, they act like you are the only customer having problems. We reached out to other users and they are having the same issues. During one of my conversatons with Johnny Jones his solution was for us to use another software package instead of addressing the current problems. Do not use this software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Mitchell Clemmons

Verified Reviewer

Dont buy FieldLocate

11/06/2015

This company charged me for the product then failed to deliver a product that worked properly. It would route my technicians to wrong addresses, failed to properly import invoices into quickbooks, and had a host of other issues. When I called to get these issues resolved they created case #'s for the issues I reported, but there was never any follow up or resolution for those issues. I asked them to cancel my purchase and refund the money before the "free month to try it out" was over. The sales man, said I would get this free month to try it out and see if they could resolve the issues and make it work for me. But before that month was over it was clear that they were not even trying to resolve the issues I was having. No phone calls or emails regarding any of the complaints I had made. Then, after my "free month to try it out" was over they refused to refund my money.

Pros

None that I can think of. At first they sounded like a good company that could deliver a good product. But in the end it was a terrible experience.

Cons

Way too many to list. The software is not a finished product. It is more like a beta version that is not completed. QuickBooks links are not set up right and it made a mess that I spent hours cleaning up in QuickBooks when it did the invoice importing. Routed my plumbers to incorrect addresses several times, sometime quite far away from where the job address actually was. When I first paid for the software it took them two weeks to set me up so I could log in. I spent a lot of time setting up all my customers and items and much time training my office and service staff to use the product, but it never worked right. There were over a dozen issues we had with the software, and like I said, none of them were ever resolved.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
5 of 6 people found this review helpful
Helpful?   Yes   No
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Deborah ROYER

Disappointed in support team after purchase

17/11/2014

We have been using Field Locate since July 2014. We are a Heating and Air Company. The inability to get Field Locate to SYNCH with Quick Books is a major disappointment for our administrative staff and management. This very feature was a major part of my purchasing decision. I have been trying unsuccessfully for 45 days to get this Field Locate synch with Quick Books issue resolved. I have several campaigns that depend on Quick Book data being synched. Also when the data was going over to Quick books no differentiation was made between checks and credit cards even though we entered the correct payment method!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Charlie Howe

Rocking with F Lo! (FieldLocate)

16/10/2013

Amazing work"ware"! Settles most problematic areas in our business, including invoicing, customer history and multiple locations for a single customer. In the HVAC world, I don't know how anyone with 2 or more employees wouldn't profit with F Lo. We have become great friends with Mynell (M Lo) and Helen(H Lo) in customer support. They are the Best! Their backup, Jameson (J Lo) is the Bomb when it comes to the Database! Oh that's right, I don't do backups anymore! It is all in the Cloud! Thank you, F Lo!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ryan Picton

Field Locate has changed the way we work

16/10/2013

Field locate has turned the way our company runs on its head. before we had 4 different systems keeping track of invoices, payments, scheduling and quotes. Now we use Field locate for everything, its seamless and has everything we need from a scheduling system. We even now take payment using the field locate swipers and it links straight up with out processing company. When we have questions there is always a customer service representative willing to help and resolve the problem as quickly as possible. Working in the office with field locate saves us hours each day as we can pull an easy report which will show revenue and if we have outstanding payments, it also has changed the way our service techs work by reducing the time spent on paperwork and job notes, they just pull the invoice up, take payment and off they go as the invoice is automatically sent to the customers e-mail address and is sat waiting for them. The whole system works very well and has helped us move forward with our company.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more