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Fieldmagic vs BigChange Comparison

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Overview

Fieldmagic is a complete and mobile field service platform designed for fire services, electrical, plumbing, security & maintenance,...

BigChange JobWatch is a web-based mobile workforce management solution that combines back-office capabilities with field-based...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(11)

5

4

3

2

1

6

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

92

32

6

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use.
The control is good, it keeps good records and tracking.
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.

Pros

From day one Big Change have been great to work with over the years, I would describe it as a partnership they really want you to succeed in business with them driving the software side of it.
The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too.
The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition.

Cons

It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
I have been using Field Magic for about 8 months and still cant create reports that I need.

Cons

Shame it doesn't pull all the information through shame there's not enough implementation time given. Shame about the lack of after care and support.
We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.
Not very flexible in some areas, such as modifying screen reports (only one custom field available) and manipulating crystal reports. Also no integrated accounting package.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review10 days ago

Key features

  • Total features60
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Cash on Delivery
  • Class Scheduling
  • Client Portal
  • Code Enforcement
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contract Drafting
  • Contract/License Management
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Defect Tracking
  • Delivery Tracking
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Courier Services
  • For Freight
  • For HVAC Companies
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Restaurants
  • For Schools
  • Forecasting
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Image Capture
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Key & Lock Management
  • Labor Forecasting
  • Lead Capture
  • Lead Management
  • Leave Tracking
  • Live Chat
  • Live Driver Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Appraisal
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Project Management
  • Project Time Tracking
  • Proof of Delivery
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Management
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • Room Scheduling
  • Routing
  • SMS Messaging
  • Sales Forecasting
  • Sales Reports
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Request Management
  • Shift Swapping
  • Skills Tracking
  • Space Management
  • Stock Management
  • Subcontractor Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • User Profiles
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Warranty Tracking
  • Watermarking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features147
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Management
  • Asset Tracking
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Bid Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Cash on Delivery
  • Class Scheduling
  • Client Portal
  • Code Enforcement
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contract Drafting
  • Contract/License Management
  • Contractor Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Defect Tracking
  • Delivery Tracking
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Drag & Drop
  • Driver ETA
  • Driver Management
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Expense Tracking
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Courier Services
  • For Freight
  • For HVAC Companies
  • For Mechanical Equipment
  • For Pest Control Companies
  • For Restaurants
  • For Schools
  • Forecasting
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Image Capture
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Key & Lock Management
  • Labor Forecasting
  • Lead Capture
  • Lead Management
  • Leave Tracking
  • Live Chat
  • Live Driver Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Appraisal
  • Performance Metrics
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Predictive Maintenance
  • Preventive Maintenance
  • Project Management
  • Project Time Tracking
  • Proof of Delivery
  • Property Layouts
  • Purchase Order Management
  • QM/ABPro Interface
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Resource Management
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • Room Scheduling
  • Routing
  • SMS Messaging
  • Sales Forecasting
  • Sales Reports
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Request Management
  • Shift Swapping
  • Skills Tracking
  • Space Management
  • Stock Management
  • Subcontractor Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • User Profiles
  • Variable Workforce
  • Vendor Management
  • Visitor Management
  • Warranty Tracking
  • Watermarking
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations13
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations5
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Fieldmagic vs. BigChange

See how Fieldmagic and BigChange stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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