FieldOne Features

FieldOne

Field Service Management solution

3.92/5 (24 reviews)

FieldOne Feature Summary

  • Task scheduling
  • Routing
  • Service management
  • CRM integration
  • Mobile access
  • Collaboration management
  • Inventory control
  • Knowledge base
  • Business intelligence
  • Call center management
  • Client portal
  • Employee management
  • Calendar management
  • Resource management
  • Job management
  • Work order management
  • History tracking
  • Multi-currency

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (537 other apps)
Activity Dashboard (421 other apps)
Activity Tracking (276 other apps)
Audit Trail (255 other apps)
Auditing (311 other apps)
Automatic Notifications (425 other apps)
Compliance Management (287 other apps)
Custom Fields (228 other apps)
Customizable Reporting (337 other apps)
Data Import/Export (311 other apps)
Document Storage (249 other apps)
Inventory Management (307 other apps)
Inventory Tracking (262 other apps)
Invoice Management (233 other apps)
Monitoring (237 other apps)
Real Time Data (285 other apps)
Real Time Reporting (238 other apps)
Reporting & Statistics (369 other apps)
Third Party Integration (301 other apps)
Workflow Management (321 other apps)

FieldOne Feature Reviews

23 reviewers had the following to say about FieldOne's features:

Gregory K

FieldOne - user opinion

2012-01-18

Now I'm implementing Mobile version for Techs on the go.

Pros

Flexibility of design.

Cons

Number of times word "lookup" is used on main page is redundant.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Todd Fiore

"Bringing the Pieces Together"

2012-01-10

Not only is the software great but the customer service and tech support is just awesome. I feel like I have a friend when I call or email for support. Kudos to the FieldOne team

Pros

I now have my finger on the pulse of my business in real-time. We were using paper invoices (triplicates) which required manual input into our accounting software.

Cons

I have nothing negative to add about Fieldone. Great software and a great team.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rich Childs

The change to this software will be worth it.

2011-12-21

With the introduction of the mobile apps and more ways to expand on the technology that is being deployed on the cellular market it will make everyones jobs easier and reduce the duplication of efforts.

Pros

This software definately has a lot of feature rich properties to it, so much so that the weekly training webinars are helpful because everytime you attend them it gives you more ways to use the software that you didnt remember before.

Cons

There is room for improvement on the way the system generates invoices and automatic renewal of these contracts.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tracey Gleason

2013-07-11

Although I stated previously that Field One software is a great product, I had issues with the lack of truly customizable reporting that I had been led to believe would be available when I signed on, as well as their customer service.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Stephanie Argamaso

Great Service Software

2012-02-01

Although we have yet to use all the features allowed by FieldOne, we have been extremely happy with the product itself as well as the tech support in times of need (setting up a complicated custom report).

Pros

Ease of use; software is fairly easy to setup and run. The reporting options have been great as well.

Cons

I do not have any cons at this time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Cameron Wilkins

Great Field Service software

2013-01-25

As our business expanded we needed a centralized solution to keep our tech schedules, work orders, purchase orders, and invoicing organized and easily assessable.

Pros

Works great in the field, you only have to enter data once.

Cons

Creating estimate for very complex jobs with lots and lots of parts with hundreds of hours of labor is a bit combersome.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Pete Szmurlo

Happy Mechanical Contractor

2014-11-24

Pros

We can tell truck stock inventory, shop stock, and accounts receivable.

Cons

We have become pretty used to this software and are not shy about showing it to other contractors and/or prospective customers. Sometimes, it seems virtual, as we never really get to meet the faces behind the voices. None of this is negative, as it is more of a preference to see the people you do business with.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering FieldOne

The sooner you can begin using mobile software, the easier things become for all office team members.

Source: Software Advice
Helpful?   Yes   No
Read more
Marion Schellman

Satisfied customer

2012-03-02

The most assuring thing to us is that we are able to receive the upgrades, and as Field One continues to grow and develop, we know it will just keep getting better and better.

Pros

1) fast in the field 2) we love the multiple ways you can search for information. 3) The security settings for employees are detailed and useful 4)Estimate/Project creating has cut our estimate time in half and solved our costing concerns. 5) there are so many small details that we use every day that make a huge difference in communication, pricing, and tracking. 6) Customer support has been so very helpful, it is refreshing to have emails returned, an answer to the bumps in the road while setting up and learning the system.

Cons

only to hit one roadblock after another on what fields it will allow us to pull from, on copying the system report.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Conley

FieldOne review

2012-01-06

I would recommend FieldOne software. It has seriously increased the efficiency of our business!

Pros

Great reporting engine Constantly updating the software with new features

Cons

It would be great if there was an automated way to add finance charges

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Doug Sabra

FieldOne Terra - Best one out there but needs updating

2015-03-27

Pros

It simply works well, and the reporting and sorting capabilities that export to Excel seamlessly are wonderful.

Cons

I think the company has shifted support for Terra to the larger cloud-based clients, and as a result, the product has not seen any improvements in quite some time.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering FieldOne

The learning curve is steep but worth it. You may have to rethink how you do business to make this work for you but that is always a healthy exercise.

Source: Software Advice
Helpful?   Yes   No
Read more
Jaks Olsen

Life Saving FieldOne

2012-02-17

Great software and company. One of the best investments we ever made.

Pros

It tracks all the field technicians at the same time.

Cons

We do not have any cons at this time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Pete Szmurlo

Finally, no paperwork!

2011-12-16

FieldOne is highly recommended to any service related business that has employees out in the field. This software in conjunction with truck GPS systems and customer web portals truly puts the service contractor into the 21 century.

Pros

Not only do our service technicians see their calls and all pertinent information in the palm of their hands, our office staff now has instant access to live status of each employee, all of their work orders, each trucks' inventory, time sheets, notes for our service managers from the tech's and signatures from the customers.

Cons

Truly remarkable software and support staff!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Liesl Ramsay

Owner and CEO

2014-06-16

Pros

FieldOne has made some custom reports and such for us that have been invaluable.

Cons

It's not an intuitive system; it has a learning curve, and customer support is required.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering FieldOne

Make sure that whatever system you choose, it has the capability for growth. So many systems were stuck, and what you see is what you get and that doesn't fit every business capacity you may have.

Source: Software Advice
Helpful?   Yes   No
Read more
Joseph Netter

Field Service and Scheduling for Generator Maintenance

2014-06-17

Pros

The Database Service handles multiple tasks, including estimates, billing, invoicing, scheduling, etc.

Cons

Smart phone application not sufficient. Dashboard limitations; customers must create own dashboard; FieldOne should have some standard templates created for companies to use or modify.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

7/10

Recommendations to others considering FieldOne

Put pressure on FieldOne Management to modify programs to provide greater flexibility. Larger text for tablets.

Source: Software Advice
Helpful?   Yes   No
Read more
Birhanu Woldeab

Great Software to Manage Resources Efficiently and Effectively

2012-01-31

It is a great tool for service industries to manage their limited resources effectively and efficiently.

Pros

It serves as a good tracker of projects , purchase orders, customer contact information , project status and so on

Cons

The Mobile App is also great , but sometimes it delays synchronization with the server

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca Baker

FieldOne Terra

2014-06-17

Pros

I like that so many things are customizable throughout the company and for the personal user.

Cons

There are certain features that I wish it could do to make working within the system more simplified, mainly when it comes to the phone app. The mobile app doesn't have the ease of use that the computer one does.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

7/10

Recommendations to others considering FieldOne

There is a lot of training to be done. We still are learning new things that FieldOne can do, and at least every week, I find out something that I hadn't thought about before. I highly recommend that you don't make an immediate change; give everyone in your company a chance to have training meetings and have it be a progression so that everyone can acclimate to the new system. FieldOne is very customizable for each company's specific needs. They are ready and willing to help their system fit within your needs as best as possible.

Source: Software Advice
Helpful?   Yes   No
Read more
Robert Greene

My experience in working in the world of FieldOne

2014-06-25

Pros

I like the real-time action on the scheduling board as well.

Cons

Some areas are hard to see from where you are at. You have to open up multiple screens to get to your final destination. You cannot see the pictures unless you are actually in the slot. You should be able to see/access them from the CRM.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering FieldOne

Make sure you get all the people that are going to be using it together from the start. Brainstorm and make sure everyone has a voice. That way, you can fine-tune exactly what you want out of F1.

Source: Software Advice
Helpful?   Yes   No
Read more
Laurie Kiely

FieldOne Review

2015-07-21

Pros

The general functionality of the software is very good, except you can't use some critical fields on your standard forms.

Cons

It is designed to rip you off whilst failing to deliver usable resolutions to your problems.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

1/10

Recommendations to others considering FieldOne

Research reviews. It is critical because, like FieldOne, they may seem great at the outset but once they have you money the support ceases and they concentrate only on how to get more money out of you.

Source: Software Advice
Helpful?   Yes   No
Read more
Liesl Ramsay

2013-05-10

The old system would only export portions of reports, so in order to get complete reports we would have to merge information using excel - let's just say we became very good at excel!

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Jim Hague

Most over complicated system going

2017-10-23

Total waste of money None. 3 years in and we still have the same problems as day 1. Maybe the only good thing is that you can choose what colour skin you want

Cons

Far too complicated Slow Regularly crashes Every step is long winded Engineers refresh 4 or 5 times before it finally refreshes without crashing Data entered skips from one job to another

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Peter Disint

LIFESTYLE

2012-03-24

A1 program - If your not using FieldOne I suggest you have a good look at it.

Pros

FieldOne now allows me to generate my income in a straight forward way and allows me both family and ME time. FieldOne takes away that tired feeling that leads to lack of motivation.

Cons

Want more updates [Love the updates-every update makes my life easier]

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Robert Clyde

GREAT TOOL

2012-02-22

The system has been great for us and will really help you and your company move to the digital age. The support along the way has been great, we are very satisfied with our decision to purchase "FieldOne"

Pros

Customer support has been great as we have asked Fieldone to customize some process to our specific needs and its has worked great.

Cons

The second things that is a bit tricky is we currently have 13 mobile android units out there and training out techs to move from paper to eletronic was a bit tricky.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Gayle Baker

FieldOne Terra

2014-06-17

Pros

The ease of converting information to QuickBooks.

Cons

It's not easy to handle both sales and service together.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering FieldOne

Go through training to be sure it is compatible with your needs.

Source: Software Advice
Helpful?   Yes   No
Read more