FieldPulse vs SMART

Jobber

Connecteam

BuildOps

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

BuildOps is a cloud and mobile-based software for commercial service contractors that assists with dispatching, workflow management, quoting, invoicing, service agreements creation, projects management, report generation, and more.

Service Orchestration

Lack of bulk editing of a customer and the subs. If a customer changes contacts, you have to go into each sub to do the same change.

Dispatcher

That if a work order is created under a customer that it cant be linked to the maintenance agreement.

Director of Operational Readiness

Even post-implementation, their support has been top-notch, ensuring that any questions or technical issues are resolved quickly.

Owner

Customer service has been helpful and accommodating in finding work-arounds or making system updates to improve upon their product.

Known for its ease of use, scalable functionality, and the best support in the industry, FieldPulse is an all-in-one application for field service companies to manage their business. 

Customer Management
Scheduling
Project Management
Estimates & Invoices
Timesheets
Customer Portals
And much more...

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Ad hoc Reporting

AI Copilot

Alerts/Notifications

Appointment Management

Appointment Scheduling

Approval Process Control

Attendance Management

Attendance Tracking

Audit Trail

Automated Quoting

Automated Scheduling

Automatic Backup

Availability Management

Barcode/Ticket Scanning

Bid Management

Billing & Invoicing

Booking Management

Budgeting/Forecasting

Calendar Management

Calendar/Reminder System

Calendar Sync

Catalog Management

Change Order Management

Client Portal

Clock In/Out

Collaboration Tools

Color Codes/Icons

Commercial

Commercial/Industrial

Communication Management

Compliance Management

Confirmations/Reminders

Contact Database

Contact Management

Contract/License Management

Contractor Database

Contractor Management

Cost Database

Cost Estimating

Credit Card Processing

Customer Database

Customer History

Customer Management

Customer Portal

Customer Service Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Connectors

Data Import/Export

Data Security

Data Visualization

Discount Management

Dispatch Management

Documentation Management

Document Management

Document Storage

Drag & Drop

Driver ETA

Electrical Estimating

Electronic Payments

Electronic Signature

Email Management

Email Reminders

Email Templates

Employee Database

Employee Management

Employee Onboarding

Employee Scheduling

Equipment Maintenance

Equipment Tracking

Estimating

Event Calendar

Facility Scheduling

File Storage

Fixed Asset Management

For AEC Industry

For Commercial and/or Industrial Electrical Contractors

For General Contractors

For Handyman Industry

For HVAC Companies

For Locksmiths

Forms Management

For Plumbing Industry

Generative AI

Group Scheduling

Historical Reporting

Industrial

By industry, FieldPulse reviewers are most commonly professionals in construction (56%). The most frequent use case for FieldPulse cited by reviewers is field service management (53% of reviewers).

Users and use cases

The FieldPulse integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.2 out of 5 for its integration with FieldPulse.

Integrations

FieldPulse is a field service management program with key features that include mobile access, scheduling, quotes and estimates, customer database, billing and invoicing, service history, and more.

FieldPulse

Web-based

iPhone

Android

iPad

Windows

Chromebook

Housecall Pro

ServiceTitan

Service Fusion

FieldEdge

Workiz

JobNimbus

Simpro

FieldEdge Flat Rate Mobile

Zoho FSM

Field Service Management

Joblogic

Tradify

ServiceBox

FieldPulse Pricing 

Unreliable sync and connectivity

Would not be a review if I did not mention the field techs losing their work when signal is spotty - the offline method has not been successful for us yet.

The Quick Books syncing is terrible and is mostly related to QB online but they keep claiming they will make it compatible with QB desktop but have yet to, to my knowledge.  

84% of reviewers feel negative about Sync and Connectivity. Users report frequent issues with syncing data, especially with QuickBooks integration, leading to delays in updating invoices, payments, and customer information. Some reviewers mention that the app can be slow, laggy, or unreliable without a stable internet connection, causing lost work or unsaved progress. They indicate that offline mode is not effective, and manual intervention is often required to maintain data consistency. These connectivity problems disrupt workflow and create frustration for both office staff and field technicians.

Cumbersome data handling processes

Special Projects

I least like that it runs so slow... always takes awhile to navigate through and have to refresh multiple times...and files do not merge over with pictures. If you delete a file it is not easy to retrieve it.

Office Manager

Settings get changed with no warning, and other features don't save things or notifications don't go out like they should.

76% of reviewers feel negative about Data Management and Updates. Some users report difficulties with editing or deleting tags, managing duplicate accounts, and making bulk changes to customer information. Reviewers indicate that updates can cause confusion, slowdowns, or loss of data, and that certain features require multiple steps to resolve simple issues. They find the process of managing files, merging records, and correcting errors to be tedious and prone to mistakes. Users also mention that unexpected changes in settings or notifications can disrupt their workflow.

Inconsistent payment handling

Business Manager

You can not click on transactions from the payment portal that automatically links the invoice to the transaction.

Director

Payrix inferface - gavre up on this too as it was expensive and could not "see credits" or "discounts" and messed with the actual Xero accounting credibility.

44% of reviewers feel negative about Payment Processing. Some users report challenges with linking payments to invoices, syncing with accounting software, and tracking daily transactions. Reviewers mention issues such as delayed or bounced payments, inconsistent payouts, and lack of clarity in accepting payments. They indicate that additional fees, required add-ons, and difficulties with mobile deposits or card readers create further complications. Users also express frustration with unauthorized charges, contract cancellations, and errors in payment records that impact their business operations.

Frequent software glitches

General Manager

Constant software glitches and not being able to log in from multiple devices.

46% of reviewers feel negative about Bugs and Issues. Users report encountering a steady stream of bugs and glitches that affect both the web and mobile versions of the software. Some reviewers mention problems with features not working as intended, instability in certain modules, and delays in getting issues resolved by support. They indicate that these bugs can disrupt daily operations, cause information loss, and undermine trust in the platform. Users also express frustration with slow response times and unresolved technical problems.

Smooth onboarding experience

The user-friendly interface has made onboarding new team members quick and easy, minimizing the learning curve.

Service Project Manager

91% of reviewers feel positive about Onboarding and Support. Some users report that the onboarding process is well-structured, with helpful tutorials and responsive support teams guiding them through setup. Reviewers appreciate that the learning curve is minimized by clear instructions and ongoing follow-up from customer service. They indicate that onboarding new team members is quick and easy, and continued support after implementation ensures that any concerns are addressed promptly. Users value the tailored experience and the proactive approach to customer care during the transition to the platform.

Effective technician oversight

Commercial Estimator

The mobile app is also convenient for technicians in the field to access job details and update statuses in real-time.

Plumbing Contractor

Our technicians are also pleased with the user friendliness of the app.  

96% of reviewers feel positive about Technician Management. Reviewers appreciate that the mobile app allows technicians to update job statuses, create invoices, and access job details in real time, even for those who are not tech-savvy or have language barriers. Some users say they can easily assign jobs, monitor technician progress, and communicate efficiently within the platform. They find the system user-friendly for both managers and technicians, making onboarding smoother and daily tasks more manageable. Users highlight the convenience and responsiveness of technical support as an added benefit for technician management.

Responsive in-app chat support

Accounting Dispatcher

We Love Fieldpulse, great program and customer service chat are very helpful and quick to help, we do not have to wait long at all for someone to help.

Support responded within 3 minutes of the chat and addressed the issue and it was solved within minutes

94% of reviewers feel positive about Chat Support. Users report that the in-app chat feature provides quick, helpful responses to questions and issues, often resolving problems within minutes. Some reviewers appreciate being able to upload screenshots or videos for more effective troubleshooting. They indicate that chat support is consistently available, making it easy to get assistance without long wait times. Reviewers find the chat especially useful for resolving technical issues, onboarding questions, and getting guidance on new features, which helps them use the software more effectively.

Streamlined job scheduling tools

Installer

Makes scheduling really easy and the no double booking feature is fantastic   Having the ability to make field notes through the app is a great feature as well

The platform helps us stay organized, streamline scheduling, and manage customer interactions efficiently.

91% of reviewers feel positive about Scheduling and Dispatch. Users report that the platform simplifies scheduling, dispatching, and tracking jobs, allowing for real-time updates and improved team coordination. Some reviewers appreciate having all scheduling, client management, and task tracking in one place, which helps reduce missed appointments and double bookings. They find features like automated notifications, easy access to job histories, and the ability to view multiple employee schedules valuable for daily operations. Reviewers indicate that these tools help keep their teams organized, improve workflow, and make scheduling more efficient compared to previous systems.

Intuitive and user-friendly design

Accountant

What we like most about FieldPulse is how much easier it makes running our business.

It's more efficient than our current system and it's intuitive enough to figure out.

92% of reviewers feel positive about Ease of Use. Users say the platform is straightforward to navigate, making it easy to manage jobs, collaborate, and keep track of business operations. Some reviewers highlight that even those new to the system or less tech-savvy can adapt quickly. They appreciate features like clear work order linking, simple integration with accounting tools, and helpful tutorials. Reviewers feel that the software reduces complexity, streamlines daily tasks, and makes running their business more efficient and less stressful.

JE Project Manager

FieldPulse addressed this directly through its centralized dashboard that brings scheduling, task management, and status tracking into one accessible place.

Being able to assign tasks to the right team member, set timelines, and monitor progress without switching between spreadsheets and messaging apps made a noticeable difference in how organized our field operations felt.

President

FieldPulse is a solid mid-tier FSM solution for small service businesses seeking an easy-to-use system with scheduling, dispatching, invoicing, and CRM on one platform.

FieldPulse is primarily built for growing field service businesses, and its pricing reflects that target audience. As a Junior Engineer using it for internal operational coordination rather than a full commercial field service operation, the cost feels disproportionate to my scale of use.

At India Glycols Limited, managing field tasks, equipment work orders, and team coordination across multiple plant sections previously relied on a mix of verbal updates, printed sheets, and informal messaging.

Retail and Logistics Coordinator

The loading times versus QuickBooks have helped us streamline our payment process. And the scheduling feature is helpful to organize all of our information.

Owner, Sales

I want to be able to block off time and use my calendar to plan my entire week without having to associate every job or meeting with a customer or Job.

The status tracking feature kept me updated on which tasks were completed, pending, or delayed without needing to physically follow up with every person involved.

Technician

The least thing I like about FieldPulse currently is the integration with the map. If there was a way for us to use the map feature to see where all of our customers are located when there is no task assigned to them that would help us out tremendously in scheduling routes checking in with past customers.

Chief Growth Officer

One example - unless you pay for their Engage phone plan (which is terrible on its own), you can't even see customer replies to text messages sent through the FieldPulse platform.

Development Manager

As a Product Development Manager at AlkushX, I found FieldPulse to be a highly effective platform for managing operational workflows in a structured and efficient way.

FieldPulse vs SMART Comparison (2026)

FieldPulse

SMART

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives