FieldPulse Reviews - Page 3

It helps us stay so organized. I like having scheduling, customer tracking and communication, invoicing/estimating, and time tracking all in one place.

No cons. We love Fieldpulse and can't imagine doing business without it.

My favorite part about Fieldpulse is the ability to see all my jobs on the go. It keeps me informed of where I need to be, as well as where my team is.

I like the status options least. The five options include: lead, opportunity, current customer, lost, and other. What about past customers? Generally speaking, we use other for things like vendors or subcontractors, whereas when a current customer's job is over--where do they go?

How user friendly the UI is. i was able to learn it myself within the first day

it could use a little more customization on the auto triggers.

Ease of use is definitely a big one. It took no time to figure out what you were doing, and set up everything in there that you needed. Features is pretty extensive. We have tried other apps (cheaper ones) and found that they didn't really work for our company. We didn't need the full construction app like BuilderTrend, and needed something a bit more than for service calls, and this was the perfect in the middle app! Quality is pretty good! Has its own couple glitches, but customer service takes care of them right away! Previously, we had a system of all paper and had a gap in our communication on the jobs and such. This app helped us go virtually paperless in our timesheets, and job sheets because now everything is accessible to our users on their phones. The amount of data that it takes is next to nothing, which was a concern of our employees.

It is a bit slow at times uploading and updating your lists, especially if you have a larger list.

I love that FieldPulse is cloud based. I also love how easy they make it to keep in touch with customers via Engage!

There are small kinks like any program (glitches with invoices and whatnot) but the support team is quick, responsive and always ready to help.

Ease of use. Building price books was easy, and has worked out great for increasing sales with my customers.

Building forms was sort of clunky, think they could work on having prebuilt templates.

There's a lack of innovative field management companies out there for security system installers, FieldPulse fit the bill perfectly. The website is straighforward, and app is easy and handy, and third party integrations are excellent.

They should continue to build out their third-party integrations.

Field Pulse is the lowest cost option in our industry and the simple setup is as quick and simple.

UI could use some improvement and I’d love more customizable options, like custom fields that could be used in report building.

The customer service representatives that I interacted with were the best part for me. I created a number of problems for myself by importing records incorrectly. The fact that they have fluent + native English speaking teams in both the US and NZ made it easy to always have someone to talk to.

Additional automation features, things like integration with pabbly would be ideal.

The system is comprehensive, for the most part, in delivering field service functionality across the various processes of my business at a price point that a small company like mine can support. Customer service has been helpful and accommodating in finding work-arounds or making system updates to improve upon their product.

Some functions are not very intuitive and/or are extremely basic in their design. I would like to see some more functionality built in around effective scheduling, more complex form creation and Quickbooks timesheet integration.

It's ease of set up and adaptability. Also templates are so helpful to reduce errors in quoting and billing.

Some features I would like to be able to further customize to meet our companies needs a bit more.

FieldPulse has been a life saver for my company when it comes to orginazation. Instead of having job folders and a bunch of antiquated paperwork, it has allowed us to store all job info, pictures, customer contact info, scheduling, on the job hour tracking and a host of other things! Along with that, comes a very eager to help and knowledgeable support team to help with any issues with the app, big or small!

I am not using this app to its full potential just yet so i honestly havent ran into anything that i dont like. I feel like i've barely scratched the surface on the capabilities at my fingertips but can genuinely say that i have nothing negative to say!

Flexibility and customization options to make it fit your workflow.

QBD syncing issues that cause some delays with our accounting process.

The FieldPulse program is great very easy to use with great support from all team personnel from FieldPluse

Currently i can't say i least like anything about the FieldPulse program

Real time data for every user to have access to

Not able to customize as much as we would like to

Quickbooks Integration makes for easier bookkeeping.

It would be nice for real-time GPS tracking via the app to be included instead of an add-on partner integration.

Well, it didn't start great. My customer service rep was less than helpful. It almost felt like I had no customer service. But then [sensitive content hidden] came to the rescue and showed how great customer service can be.

I wish they had customizable work order numbers. I have my own numbers and I can't use them.

Out of the box we felt like we had a tremendous value. Honestly, price compared to all features we received at base level feels like a steal. Client portal was huge for us as was the amount of detail we can track within a job: photos, attachments, job costing, who did what and when.

Some features like the booking portal requests we felt were hidden and should be brought to the dashboard. That may be an option thought and we just haven't figured it out yet.

The ability to track calls and communication when customers state they never received, the system shows if it’s been opened.

I would Like a notes section that time stamps each entry for techs/office to see an overview on opening a profile. Not being able to set the addresses on invoices to fit in business window envelopes, it will not line up.

I highly recommend FieldPulse to any business owner looking to improve their organization and efficiency! Our [sensitive content hidden], has played an integral part in helping us take full advantage of all the services and functionality that Field Pulse has to offer. Her and her team's attentiveness has been unmatched! We look forward to another year of great service as we continue growing our business.

So far we have not run into any issues with the FieldPulse system nor with the customer service.

FieldPulse is very user friendly and has great features and add-ons which is critical for a small business like mine. I have coaching with [sensitive content hidden] who is very friendly and professional and uses her time to answer questions and communicate effectively with me.

There is nothing to dislike about FieldPulse

I really enjoy the over abundance of features and options available, and how almost every piece of the software is customizable to my business needs.

I haven't had it very long to have a list of cons, one thing I can think of though is it could get pretty pricey the more team mates you add on. Which could be a deciding factor for soem.

Hi Kaleb! Thank you for the wonderful review and taking the time to share your feedback with FieldPulse!

This software does everything we require- including cc processing.

Once I realized you need to create the “job” first, life became easier.

Eric, thanks so much for the positive review! You hit the nail on the head. We designed the product to be an incredible value for small businesses while being feature-rich. And we knew that you'd like our dedication to customer service! We're always improving and feedback like your matters to us most. Thanks again! Dennis Behrman Head of Marketing