FieldPulse Reviews - Page 4

The options to choose from to help you make your business thrive. The customer service is very helpful and eager to help you understand how to do things correctly.

The charging of 3% for accepting credit cards from customers.

Field Pluse is a great platform encompasses everything I need to do as a business owner under one umbrella. And has allowed me to consolidate everything to one platform. Instead of being spread between multiple platforms.

So far I have no dislikes. Theres just a lot to learn. But the support I have recieved has been awesome. Especially [sensitive content hidden]. She took care of a big concern I had when no one else could seem to resolve the issue.

Nice in the beginning stages until you need customer service.

Very hard to use software and terrible customer service. Company is very deceitful and dishonest.

Thank you for your feedback. We're disappointed to hear about your experience. We take all customer feedback seriously. We understand change and moving to a new software can be difficult. However, we do our best to make this easy for every customer by taking on all heavy lifting. Based on your feedback, we conducted a big audit and provided every interaction between our teams. We understand businesses...

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We enjoyed the easy startup and look of the software.

Not easy to create custom templates services we provide daily!

[sensitive content hidden] has been great help. She has been very accessible and willing to help me utilize what is needed to operate my business

Dislike that it has taken this long to have my problems resolved

The ease of client intake, customer communication and scheduling of field techs.

The reporting feature in FieldPulse can be cumbersome.

Streamlined the quoting and billing process.

Payments have delay/bounce issues occasionally and payment record is off by a few cents.

Everything to run a business is in one place. Competitors wanted to charge extra to add what you folks already offered as one price.

Additional charge for users. To pricey for each.

The ease of use has been nice. Keeps my up to date with the app. Putting together estimates is a breeze.

Would be nice to customize the layout out of certain menus. Being able to customize the estimates would be nice. Maybe have the ability to drag and drop info on screens.

Erik, thanks for your review. We pride ourselves on our passion for the trades. Our goal is to make the management side of your job as easy as possible. Feel free to contact support anytime. We have a knowledgeable and friendly team always eager to help. --Gabriel Pinchev, CEO

Its integration with my different applications including phones, credit card, finance, etc

THAT I CANF HAVE A CUSTOMER SIGN AN ESTIMATE IN PERSON!!! You have to email to them and have them sign. PLEASE CHANGE THIS

The customer service is amazing and the price is way better than any other companies I have met with.

So far there is nothing I do not like! Anytime I need help, [sensitive content hidden] responds almost immediately!

How this software communicates with employees and the ability to duplicates proposals.

Updates - I noticed when this software updates you lose what you worked on after your last save.

Very easy to use! Customer service is awesome! Quick responses and they're always so kind.

Nothing yet. Everything is running smoothly.

Ease of use - very user friendly. Technician can be trained easily

When I have a project it wants to assign everyone to it and that isn't the case. I have jobs that are long term and would like to create the project so I can bill just one and not see several jobs that don't look like they have been billed. I also have customers with various locations and they seem to get unattached easily - integration with Quickbooks Online doesn't always work.

This program kept me more organized I like having customer records and info also makes great looking invoices. I put in cons that sometimes the software glitches but I contact the developers and they fix it. Great customer service

Sometimes glitches but the customer service is great they answer back very quickly and let me know when it’s fixed

Toddy, thanks so much for the nice review! We're always glad to hear about quick responses and that our team is making a real difference. Even more, it's great to hear that FieldPulse is helping your business stay organized and appear professional while saving you time!

The UI is optimized on Mo Ike for tracking job status and communicating with clients.

Engage tends to be clunky and drop calls at times and we have struggled with push notifications for on-job comments.

By far, the best thing about FieldPulse is their customer service. It feels like they are more business partners sometimes, going above and beyond to tweak and improve their product to make my business run smoother and more efficiently.

Only thing I wish I could do is create custom customer statuses (categories). ex, 2017 customers, 2018 customers, ect. They kind of did this by creating customer tags, but it's not the same.

It does what I need it to do. Scheduling invoicing, basically organizing the jobs

My biggest pet peeve is the manually entered clock-ins and clock-outs not showing whole hours when I manually choose whole hours. The reason I've been given is basically a case of the developer over-programming plus its irrelevant, Its not fixed. I would also like to color code the jobs on the calendar So when making schedules I can visually distinguish between the teams. I'm currently using the Status indicators for this.

Easy to schedule and manage jobs, easy to collect payments, great database to store customer information, ability to create templates and much more!

Little tricky dialing in differences between invoicing vs estimates vs collecting payments. I’m sure the step by step tutorial would be beneficial but I haven’t scheduled that yet.

I like everything about field pulse and how easy it is to understand and use it.

The not being able to approve estimates when i send them to customer.

This is perfect for my service company. I have zero problems with scheduling, organising, and keeping track of my company now that I have been using Field Pulse. Estimates and invoicing is done simply either from the office or the field.

I have NO cons for this program ! I have NO cons for this program ! I have NO cons for this program ! I have NO cons for this program !

I like that everything you need is right there in one place.

So far, I haven't found anything I don't like.

FieldPulse has a tone of great features that work very well. Overall I’m very pleased. The support is one of the best I’ve ever seen.

No major cons I wish office staff were free.