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Recommended
Travis Y.
Construction, 1-10 employees
Used daily for less than 6 months
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My overall experience is Great so far.
I like everything about field pulse and how easy it is to understand and use it.
The not being able to approve estimates when i send them to customer.
Leon M.
Electrical/Electronic Manufacturing, 1-10 employees
Used daily for 6-12 months
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As I stated above, this program has resolved all my issues of scheduling, tracking, and organising. Love it !
This is perfect for my service company. I have zero problems with scheduling, organising, and keeping track of my company now that I have been using Field Pulse. Estimates and invoicing is done simply either from the office or the field.
I have NO cons for this program ! I have NO cons for this program ! I have NO cons for this program ! I have NO cons for this program !
Janet P.
Construction, 1-10 employees
Used daily for less than 6 months
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My overall experience is going pretty well.
I like that everything you need is right there in one place.
So far, I haven't found anything I don't like.
Jordan M.
Construction, self-employed
Used daily for less than 6 months
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FieldPulse has a tone of great features that work very well. Overall I’m very pleased. The support is one of the best I’ve ever seen.
No major cons I wish office staff were free.
Jordan, thank you for the review! We’re pleased to hear you’re enjoying our features.
Stacey N.
Nonprofit Organization Management, 501-1,000 employees
Used daily for 1-2 years
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Autumn Flanders has been fantastic. So easy to work with and listens to our needs.
The software offers customer friendly features such as reminders about upcoming appointments.
It would be nice to have an actual reference manual vs. having to do a search.
Hi Stacey! Thank you so much for taking the time to leave us a review. Our priority is customer service and I couldn't be happier knowing Autumn has hit the mark!
Joel G.
Construction, 1-10 employees
Used daily for 6-12 months
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This is the best program i have used over my 14 years of doing HVAC.
I love how we can keep all customers information and customers interactions in one place. Also the facts that our sales staff can update on where the customers are at in the bidding process. Hope to see changes in the future for more we can use this program for.
I wish there was a maintenance agreement system to use to allow customers to schedule there own days and time.
david m.
Computer Software, 11-50 employees
Used daily for 2+ years
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amzing.
csr's are very quick to help and reply back,always open to new ideas and innovative
sometime like all software it has bugs and glitches.
Eric S.
Consumer Services, 1-10 employees
Used daily for less than 6 months
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Overall the experience has been great with the follow up from Holly, the system does needs some tweaks but we are getting it figured out.
ease of navigation, good communication with our account manager Holly.
the top columns need to stay as you scroll down in customer and in the invoice sections so you know what each column is. the down load for our customer file was an issue with how it intergrated. also the field payments messed up on the account set up which caused delays and issues. However a bright star with our account manager Holly Shelton really kept up on the issues and got them solved for me. thank you.
Eric, thank you for sharing your experience!
Caleb D.
Construction, 11-50 employees
Used daily for 6-12 months
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Used it since January and we are looking more into the features/integrations to see what will make this software more effective for what we need.
Service is great, appears that they are able and willing to explore options/ideas to improve software.
Seems a little clunky and time consuming on some aspects. Would love a easier way to navigate and organize to improve efficiency
Hi Caleb! Thank you so much for your review. We are always looking for feedback from current customers and would love to hear anymore thoughts you might have on enhancements!
Mikey P.
Electrical/Electronic Manufacturing, 1-10 employees
Used daily for 1-2 years
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It's been a great addition to our workflow. We've gotten rid our paper tickets and can take credit cards on-site. Our employees, even the older guys, have the app down pat. It's a must have!
This app boosted our efficiency in our small electrical company and the result was more profits.
The app can be slow to load at times but it's improved greatly since we started using it.
Edward B.
Construction, 1-10 employees
Used daily for 1-2 years
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We use this software every day and it's great addition
Easy to use, cloud based crm We can use it from any computer
Sometimes maybe a bit longer to load but not a big deal. Most of the time it's pretty fast
Thanks for taking the time to give your feedback, Edward! We're glad to be an essential part of your business each and every day. Cheers, Gabe Pinchev, CEO
Derek R.
Construction, 1-10 employees
Used daily for less than 6 months
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Easy of use, company very willing to implement changes
i havent seen anything that i didnt like
Derek, thanks for your review!
Brian B.
Construction, self-employed
Used daily for less than 6 months
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It has a lot of great products within the system.
I have not found any cons at this point.
Thank you, Brian.
Brian C.
Construction, self-employed
Used daily for less than 6 months
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It does what I need.
I needed a system I could operate from the field on mobile devices just as if I was in the office. This solved the problem. Is it perfect, no, but for the price it is great.
It is not easy to add multiple properties under one main contact.
Brad S.
Construction, 1-10 employees
Used daily for less than 6 months
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Extremely satisfied.
Great customer service. Great software. Lets go!
Loading times can be longer than normal at times.
Hi Brad! Thank you so much for your review. We are thrilled to have you as part of the FieldPulse family!
Crystal D.
Environmental Services, 1-10 employees
Used daily for less than 6 months
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I liked the fact that [sensitive content hidden] my Customer Success Specialist, is so very kind and helpful. Whenever you need her she is right there to answer all of my question.
What I like the least is the fact that it's rather pricey for a small business just starting out. Plus they don't give you a trial to use first. We had to purchase it first and there was a 15-day refund policy in place. But I would have preferred a trial without committing first.
Crystal, thank you for your feedback!
Keith T.
Construction, 1-10 employees
Used daily for 1-2 years
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It's been a help with managing clients.
A need if you are a growing company that needs a system that can help you manage.
I would like to see more ways to track sales and losses.
Meghan L.
Consumer Services, 1-10 employees
Used daily for less than 6 months
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My business has already received multiple compliments on the customer service we provide through it. The communication is much easier to do and our quotes look so professional coming from field pulse. Also, our scheduling has improved because it alerts if we have a double booking.
My favorite thing so far has been the customer service. They can answer every question. The ease of use is amazing considering how high quality and use it is.
So far, I have absolutely no complaints.
Christy L.
Automotive, 1-10 employees
Used daily for less than 6 months
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This software helps me stay organized and keep up with everything going on out in the field!
I went through many other software trials looking for that perfect fit. I wanted a software that would keep up with multiple customers, multiple jobs, a great CRM, Invoicing, Payments, and an organized way to keep up with job comments and files. FieldPulse is the perfect fit for what i was looking for. The Support is amazing, they are always quick to respond with any questions that i have, and are always looking to make improvements!
The only Cons i have are that there isn't currently a sync with Xero accounting, and there is a way to currently do inventory tracking.
Frederic C.
Construction, self-employed
Used daily for less than 6 months
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Good so far, working on price book and customers. Save time on invoices created from quote, scheduling is easy to use
Technical support Everything is explained well, no surprise on price Truth worthy
Price book and contact transfer, a lot to do as it needs a specific tab . So all information needed to be filled out in there tab.
Frederic, thanks for the feedback! We’re glad to hear that FieldPulse is helping you save time with invoicing and scheduling.
Gabriel S.
Facilities Services, 1-10 employees
Used daily for less than 6 months
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So far everything has been great along with customer service when needed.
FieldPulse is jam packed with features and is integrating more features over time. We left HousecallPro for FieldPulse and also considered Service Titan at one point, but don’t regret this decision.
The price book can use more services and/or items
Gabriel, we’re glad to hear that you’re enjoying our features! Thank you for choosing FieldPulse!
Justin N.
Used daily for 6-12 months
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Customer data base and google maps integration is nice to use while driving to location. Tech support has been spot on as well.
Not being able to see customers phone number from job record and not being able to email file attachments straight from app like you can invoice or estimates.
Maha H.
Facilities Services, 1-10 employees
Used daily for less than 6 months
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The software is very friendly and easy to use, and what made our new venture so smooth was our Customer Success Specialist, Holly Shelton. She is professional, kind, responsive and posses great customer service ettique.
We have been using FieldPulse for a couple of month, for now, I can say the only thing missing that our company needs is an online booking option.
Maha, thank you for sharing. We’re thrilled to hear Holly made your onboarding process go smoothly!
Martin S.
Construction, self-employed
Used daily for 6-12 months
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The mobile app is intuitive and makes doing business and getting paid on-site easy.
The system is not a customizable as I would prefer and there seems to be a steady stream of bugs which don't hamper function but are a bit of an annoyance.
Cory W.
Used daily for less than 6 months
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Collaboration, organization, streamlining operations, communication. Literally everything.
Easy to use right out of the box. The mobile app is very responsive and the web page looks just like the app. There appear to be no differences in the two. Our field salesman will be able to use this right away. The fields on the jobs and projects are customizable and form creation is very easy. I will discover more I am sure.
Inability to integrate with QB Desktop is the only thing I think that would be better. Also maybe making the estimates customizable to allow status tracking (Open, Accepted, Closed, Lost, etc.)