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Fiix vs Salesforce Field Service Comparison

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Overview

Category Leaders

Fiix is the only cloud-based maintenance management platform helping teams manage assets, work orders and parts with super-charged...

Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

45

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

274

212

37

5

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.2

5

4

3

2

1

8

6

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

The ease of using Fiix makes it seamless in integrating new assets and adds value because of the time saved with everything at your fingertips.
The best feature about fiix for me is the organisation of assets and their logical accessibility. Ease of use was another plus as it did not take long for me to pick up the software.
My overall experience with FIIX has been good. It feels like it is software that is better suited for smaller companies with little diversity in their inventory items.

Pros

I self-implemented so the ability to quickly extend the package with flows was great.
I absolutely love Salesforce. Salesforce helps my work day go by with ease.
I love that there is virtually, even if our few field techs don't have internet.

Cons

Initially difficult to set up and adding features is also time consuming. The reports are missing stages of completion, completed works with dates.
In a year where every business has to adapt and make compromise in regards to what they offer and how it is paid for , Fiix have been extremely unhelpful - and actually quite rude.
The lack of intuitiveness in locating the correct screen on which to log data.

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint.
There are a lot of forms to fill out to get the software running correctly. 6 months in and we still are battling some bugs.
I strongly dislike that FSL's "Out of the Box" and extremely generic.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features80
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Accounting
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Authentication
  • Automated Scheduling
  • Availability Indicator
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Benchmarking
  • Billing & Invoicing
  • Bills of Material
  • CMMS
  • CRM
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Case Management
  • Certification Tracking
  • Check-in/Check-out
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Estimating
  • Cost Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Dispatch Management
  • Document Management
  • Downtime Tracking
  • Drag & Drop
  • ERP
  • Electronic Signature
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Event Triggered Actions
  • Facility Management
  • File Management
  • File Storage
  • Fixed Asset Management
  • For HVAC Companies
  • For Mechanical Equipment
  • For Schools
  • Forecasting
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Job Scheduling
  • Knowledge Base Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Workforce Control
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Online Time Clock
  • Order Management
  • Parts Management
  • Payment Collection in the Field
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Predictive Maintenance
  • Preventive Maintenance
  • Problem Management
  • Production Scheduling
  • Purchase Order Management
  • Purchasing & Receiving
  • Push Notifications
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Residential Properties
  • Resource Allocation & Planning
  • Resource Management
  • Root Cause Analysis
  • Routing
  • Safety Management
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Task Progress Tracking
  • Technician Management
  • Third Party Integrations
  • Traceability
  • Trend Analysis
  • Vendor Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features95
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Accounting
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Authentication
  • Automated Scheduling
  • Availability Indicator
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Benchmarking
  • Billing & Invoicing
  • Bills of Material
  • CMMS
  • CRM
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Case Management
  • Certification Tracking
  • Check-in/Check-out
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Estimating
  • Cost Tracking
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Dispatch Management
  • Document Management
  • Downtime Tracking
  • Drag & Drop
  • ERP
  • Electronic Signature
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Event Triggered Actions
  • Facility Management
  • File Management
  • File Storage
  • Fixed Asset Management
  • For HVAC Companies
  • For Mechanical Equipment
  • For Schools
  • Forecasting
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Job Scheduling
  • Knowledge Base Management
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Workforce Control
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Online Time Clock
  • Order Management
  • Parts Management
  • Payment Collection in the Field
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Predictive Maintenance
  • Preventive Maintenance
  • Problem Management
  • Production Scheduling
  • Purchase Order Management
  • Purchasing & Receiving
  • Push Notifications
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Residential Properties
  • Resource Allocation & Planning
  • Resource Management
  • Root Cause Analysis
  • Routing
  • Safety Management
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Task Progress Tracking
  • Technician Management
  • Third Party Integrations
  • Traceability
  • Trend Analysis
  • Vendor Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations10
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations1
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Fiix vs. Salesforce Field Service

See how Fiix and Salesforce Field Service stack up against each other by comparing features, pricing, ratings, integrations, security & more.