Fleet Complete Reviews

GPS info was accurate and timely .That's about it otherwise they are horrible

been trying to cancel for 6 months and they will not cancel. They say you have to talk to a retention team specialist before you can cancel but they never answer emails or phone calls.

Works for what we need, priced well. Ease of function and gathering reports. Customer servide is top notch.

Habe not had any issues other then the web based help site. The representative help is phenomenal.

Easy to use the software, truck installation has simple to follow instructions. Customer service has always helped me when there are technological issues I cannot resolve on my own.

Sometimes there is a wait for someone to be available for phone help, also it is hard to communicate with my area representative.

I liked the selling point of the app where I can track my trucks delivering product to clients.

The FT1 device does not work well. one of the device stropped working and I could not get technical support that fixed the issue. They kept saying they were escalating the case to the next level to see if I need a replacement but nothing would come of it(I would wait one month).

We choose fleet complete because they were affiliate with AT&T wireless who has provided excellent communication service for our company since 2007. Unfortunately we found that AT&T made a VERY POOR choice with their partnership with Fleet Complete.

extremely not user friendly. Huge delays with reporting. We go days without receiving updates on some of our vehicles

I guess the asset sensors, but who knows how accurate those thing are. Considering all the other problems I could care less about that Feature

Dash cameras seem to catch everything except crashes. 3 different incidents have happened to our drivers and not one was caught on camera. Good luck trying to get the footage from tech support. More than likely you will hear it has been escalated to tier 2 tech support where you will never hear about it again. By the way no one in tier 2 tech support will talk to you.

Hi Justin! Thank you for bringing this to our attention. We're so sorry to hear of your experience with our VIsion product and the difficulty in reaching a resolution with our team. We've looked into your tickets and shared your feedback with our management. Someone from our Customer Success department will be giving you a call shortly to discuss this further and see how we can resolve this. If there's anything we can do in the meantime, please don't hesitate to call us at 1-800-220-0779 or email customersuccess@fleetcomplete.com for assistance. Our sincerest apologies once again.

The ability to label vehicles and drivers as needed is very convenient. Tracking vehicles on map is easy.

Reports are not as customizable as needed. Would like to be able to get daily timecard report without additional effort.

Hi JEWELL! Thanks for the excellent feedback and review. We are proud to know you would recommend our product to others. We will also share your thoughts regarding the customizability of our reports with our development team for consideration. We hope you continue to use and enjoy the Fleet Complete system. If you'd ever like to share additional feedback with us, please feel free to do so at feedback@fleetcomplete.com.

It was a great way to track our trucks. It used different icons to differentiate different assets. You could go back as many days as you wanted to see where a truck had went.

The app had many delays and lagged. It was slow to catch up. It also didn’t have real time tracking.

Hi Colin! Thanks for providing your feedback on the Fleet Complete system. We're plewsed to know you enjoyed the system overall, and will be sure to share your thoughts about the lagging and delays with our development team so we know what to work on. We appreciate your support and review - Thank you!

Being able to keep track of our techs while they are on the road. It's easy to assist customers with estimated arrival times if we know where the techs are located.

Sometimes it seems to take a while to update.

Hi Amanda! Thanks for taking the time to review our system. We're pleased to know you have been using the Fleet Complete software daily for assisting your customers. If you are ever experiencing excessive lagging, please get in touch with our team at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com. We'd be happy to help!

PM reminders are great. Reports which inform you of how the fleet is being driven, Idle times etc...

A little finicky on the web based app. Not super easy to navigate to certain functions

Hi Eric! We're pleased to know you've been using the Fleet Complete system for over 2 yearrs and have an overall positive experience and will share your feedback of the web application with our development team for consideration. We're always working to improve our system, and feedback like yours is valuable to the work we do. Thank you kindly for the review.

Ability to track and monitor assets and fleet - Speed, harsh breaking, Rapid acceleration are some of the options available. You can also do a breadcrumb trail monitor on assets to determine where they have gone and what route they took to get to their destinations

The mobile app is very clunky and buggy, often crashes and has not improved at all over the years. GPS system in the vehicle often gets unplugged by technicians and not reinstalled after service.

Hi there! Thank you for your review and feedback. We will be sure to share your thoughts with our team for consideration. Should you ever be experiencing issues with the mobile application or re-installing our devices, please get in touch with our Support department at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com. We'd be more than happy to investigate. If there's anything else we can do to improve our system, please feel free to let us know at feedback@fleetcomplete.com. Thank you.

I love the easy setup and the administration side of the software. We currently have this deployed and used daily on 3 vehicles with no issues. It works great for areas with very little to no cell service. It will upload the trips once in service.

I’d like the plug in to clip to the OBD Port and be a bit smaller so it is less noticeable. Other than that, solid product, worth it!

Hi Derek! Thanks for the awesome feedback and 10/10 review! We'll be sure to share your thoughts with our team. Your opinion means a lot to us here at Fleet Complete so thank you kindly for sharing it with us.

Allows us to track where the staff has been.

lag time on finding trucks and staff. Reporting structure and not very user friendly. We anticipated more up to date information.

Hi Maxine! We appreciate your honest review of our system and are sorry to hear you aren't satisfied with the service. You can always update your Device Data Settings in the application to report more frequently for more up-to-date tracking of your vehicles. For any other excessive lagging in the system, please contact us at 1-800-220-0779 ext. 2 or send an email to support@fleetcomplete.com so we can investigate. Thank you for the feedback and review.

I really like you use google maps. With google maps and the traffic indicator it really helps plan routes for traffic heavy times during the day. I do like the app availability so I am able to track our vehicles during those unexpected times when I'm not in the office.

I find the desktop app version works better than the web based version. I find the web base version slows down my computer. I have the same issue with the desktop app version but not as bad as the web based. Also I don't like when i'm looking for 1 particular vehicle and select it I find it difficult to deselect it. It will continue to track that same vehicle until I select a different vehicle or restart the app.

Hi James! We appreciate you taking the time to provide your feedback of the Fleet Complete software. We'll be sure to share your thoughts regarding the desktop and web applications with our development team as we work to improve both platforms. As for any issues deselecting the vehicles on the map, please get in touch with our Support team at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com so we can investigate why this might be happening to you. We'd be more than happy to help!

I do like the software if it were fully and properly functionable however it is not... we have been with FC since may of 2019 and have had unbelievable issues. IFTA reporting issues. non working cameras, not properly tracking drivers with trucks, ODM reporting issues, other reporting issues. all issues have been sent to support over and over again and they never get fixed. at this point I feel like...

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same as above, also it is very much so a hassle to have to use a different app for all the functions. due to this specifically (since we were not told they were all on different apps) we will be and have cut out a lot that we were wanting. having to use any different apps multiple times per day is not convenient for any driver.

Hi Sandra! We're so sorry to hear about your experience so far and want to sincerely apologize for the service you've received.We've located your open tickets and have escalated your concerns to our management in Support. Someone will be giving you a call at the number we have on file for your account to discuss this further. If there's anything we can do in the meantime, please feel free to send an email to eCare@fleetcomplete.com so we can get you the assistance you need. We hope we can improve your relationship with us moving forward and encourage you to reach out if there's anything we can do for you to better achieve this. Thank you.

That I am able to track my technicians at all times. I love the breadcrumb feature.

That at times it takes longer to update than I would like.

Hi Courtney! Thanks for rating the Fleet Complete software 10/10. We're thrilled to know you are finding our solution useful to your business needs. We'll also be passing off your feedback regarding updating time to our developers for consideration. You are always welcome to share your suggestions for improvement with us at feedback@fleetcomplete.com. We'd love to hear from you!

Since we use Fleet complete we have peace on mind, we can see exactly where is each of our unit with out the necesity to call the driver, we can see the driver performance and everything is just one click away.

Everything is awesome, the devices are made with a good quality and the signal is great

Hi Rigo! We're so happy to hear you're a satisfied user of our software. Thanks for taking the time to leave this excellent feedback and review. Your 10/10 rating of the Fleet Complete system means a lot to our team.

This software gets you all the features and functions of the biggest GPS providers. The app is getting better and better.

At the time I was using it, it was not web-based and required a program to run. All the bell and whistles cluttered the use. GPS can do a lot, but we really only need it to see where a vehicle is or was. Very little need for features like Geo-Fencing.

Hi David! We appreciate your honest feedback and will be sure to pass your thoughts on to our developers for consideration. You'll be happy to know that we now offer a web-based version of our application that is accessible at www.web.fleetcomplete.com. We are continuously working to improve our system for users like yourself and invite you to share any additional suggestions you may have for us by emailing feedback@fleetcomplete.com. Thank you kindly for your review.

we do enjoy the ability to run various in depth reports . The interface is simple, and easy to use.

i would like to see the vehicle location update a bit more real time. At times when live tracking or archive tracking vehicles' locations the gaps are a bit large.

Hi Adrian! Thanks for reviewing the Fleet Complete system. Your feedback is valuable to the work we do day in and day out, and we'll be sure to share your suggestion about real-time tracking with our team. Please note, you can always change your settings to have your vehicles report more frequently by adjusting the device data settings to suit your needs. Please give us a call at 1-800-220-0779 if you need any assistance with changing your device data settings. We'd be more than happy to help.

Great Trackability and Scaling, Ease of use

I currently do not have any issue's with the software

We're thrilled to hear everything is working smoothly for you, Angela! Thanks for taking the time to leave us this review. We hope you continue to use and enjoy your Fleet Complete solution in the future.

It is simple and fast to use on my computer! I love being able to generate data for my IFTA reports each quarter and Fleet Complete breaks it down to a simple process that gives me an abundance of data I need!

I think the only thing would be from our mechanical side, of being able to install the trackers inside our garage and not outside in inclement weather. In order to register a connection we need an unobstructed signal from the satellite and being the garage gives a hindrance to it! But all in all, if that is OUR only take back from a system that offers so much to us that is valuable, we would be stupid to go elsewhere!

Hello JJ! What an awesome and thorough review! We're so glad to know you are enjoying our products, as well as your interactions with our team. Being customer-centric is one of our core values here at Fleet Complete, so we're really glad you've noticed. Thank you for the excellent feedback and review.

Ability for detailed reporting. Ability to preset peramaters.

Slow to update ( 2 minutes) We wish it could be real time Costly in larger fleets

Hi Chad! Thanks for the honest feedback. Our team will use this information as we continue to make improvements to our service. Please note, you can always update the frequency of recording for tracking your vehicles in your DDS settings on the application. Please give us a call if you require any assistance with this at 1-800-220-0779 ext. 2. Hope that helps!

It was easy to install in our trucks, and the drivers find it easy to navigate for the most part.

Once in a while it will switch the driver from off duty to on duty for no reason. It's an easy fix, but does take time away from the driver when they have to edit.

Hi Duane! Thanks for the honest feedback and review. We'll be sharing this information with our Engineers so that we can continue to improve your Fleet Complete experience. We're thrilled to know you are able to use our software to help prevent violations and we hope you continue to use and enjoy our services in the future.

Nice interface on PC, Plotting Points on the map is nice. Geofencing if you need it. Poor customer service and locked in contracts.

First, the delivery was delayed by about 1.5 months, then the equipment we received required professional installation, it was not plug and play. The interface was lovely, unless you are using a phone app or a macbook. It only works with the nice interface on a PC. The vehicle diagnostics is not available. We cannot get live vehicle tracking.

We strive to provide best possible service and honest feedback from our customers helps us improve on our product and service. Our Loyalty team will be reaching out to you today. Thank you, Fleet Complete Team

When it works the reporting is good. The application is so unreliable, I cannot depend on knowing where my vehicles are at any given time.

The application is a complete failure. Do not sign a contract. I have vehicles that have not reported for months. Even with replacement devices to upgraded technology, still no tracking available. I have ask for refunds for a vehicle that did not report for 3 months from March to June 2017. As of November still no refund.TOTALLY UNRELIABLE.

Thank you for reaching out to us and sharing your feedback here. We¿re sorry to hear that your devices are having some challenges. We advised our loyalty team of the issues you are having and someone from our Loyalty department will be in touch with you within the next 24 hours. In the meantime if you have any challenges please call our support team at 1-800-220-0779 x.2. Thank you, Fleet Complete Team