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Fleet Complete
GPS fleet, asset and workforce management platform
Recommended
Chisam R.
Consumer Services, 11-50 employees
Used daily for 2+ years
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Worst vendor I have worked with in all my years of business. I cannot recommend against them more highly. Horrendous experience.
Nothing. From Day 1, it did not have the functionality that was advertised.
The sales team lied through their teeth. I was told that I could either pay for the device up front or get the devices for free but sign a 3 year contract with an early termination fee. I chose to pay for the devices. However, in the fine print, they kept the early termination fee. The devices immediately did not have the abilities that were advertised. Support was no help. ~1.5 years in, devices stopped working one by one. Support was no help. When I tried to cancel, they wouldn't let me because I had an open support ticket (the fact that devices wouldn't work but they couldn't figure it out), so I was continually paying ~$340 / month even tho we transitioned to a different provider - because even the GPSs stopped working. Still got charged an early termination fee at the end of ~$1,400 even though I paid for the devices and was told I wouldn't and the only reason I was cancelling was because they did not work! Shameful. Support was horrible too, they would just transfer me to AT&T, which would transfer me back. Most recently, support calls won't even connect. It just asks for you to press a number for your desired language on repeat but never connects when you press it.
sandra p.
Transportation/Trucking/Railroad, 51-200 employees
Used daily for 6-12 months
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absolutely horrible thus far.
I do like the software if it were fully and properly functionable however it is not... we have been with FC since may of 2019 and have had unbelievable issues. IFTA reporting issues. non working cameras, not properly tracking drivers with trucks, ODM reporting issues, other reporting issues. all issues have been sent to support over and over again and they never get fixed. at this point I feel like we were sold a faulty product. amongst things not working we got stuck paying for features that don't work or that are not of use to us. the people I work with directly that are assigned to my account are great but whomever they send higher up support tickets to seem to not know their own product or how to fix it. this switch to your software has been a major headache and has made my job very difficult on a daily level.
same as above, also it is very much so a hassle to have to use a different app for all the functions. due to this specifically (since we were not told they were all on different apps) we will be and have cut out a lot that we were wanting. having to use any different apps multiple times per day is not convenient for any driver.
Hi Sandra! We're so sorry to hear about your experience so far and want to sincerely apologize for the service you've received.We've located your open tickets and have escalated your concerns to our management in Support. Someone will be giving you a call at the number we have on file for your account to discuss this further. If there's anything we can do in the meantime, please feel free to send an email to eCare@fleetcomplete.com so we can get you the assistance you need. We hope we can improve your relationship with us moving forward and encourage you to reach out if there's anything we can do for you to better achieve this. Thank you.
John M.
Construction, 51-200 employees
Used daily for 2+ years
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Client notification system is our main benefit now. We use to be able to check in on drivers while on the go but since Fleet Complete completely ruined their mobile app the service is nearly worthless to us. The new app looks like it was developed by someone with no experience whatsoever in mobile application development.
PC software is feature rich and we love the client (POI) notification system. It sends our clients an email every time a truck arrives and departs from our client's property. The tracking is very accurate and comes with a host of features like idle times, hard braking, harsh acceleration etc. This allows us to "fine tune" our drivers.
The main issue with Fleet Complete is they recently changed their mobile app and made it completely useless. Their previous mobile app worked well and allowed us to quickly check on our drivers while on the go. We could easily switch from truck to truck with just a few taps on our screen but not with this new software. The new app is nothing short of awful. (and that is being nice) We have asked them to bring back the old app but they outright refuse. Why on earth a company would take a perfectly good mobile app and revamp it into something worthless is beyond us. If you are a business owner that is hands on and on the go and need to check on drivers remotely then stay far away from Fleet Complete unless they bring back their old app. This has been such a huge disappointment I am now looking for new fleet tracking providers despite being a client of Fleet Complete for years. Someone in the office dropped the ball and made a very bad decision. I hope whomever made their mobile app so bad is quickly removed from the company and someone remakes it before they lose many clients.
Sean F.
Transportation/Trucking/Railroad, 1-10 employees
Used daily for 6-12 months
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The good price isn’t worth the hassle. My over all experience was not great & I would recommend going with companies that have experience & smaller for this service this company is to big for just one his service my opinion if you want just elog services go elsewhere.
Good prices compared to other companies services.
It’s hard to get help with customer service nobody knows the right connection to transfer you for help it’s like they don’t even know the product they sell. Second when I no longer needed the service I tried to cancel it they didn’t & kept sending me a bill. I finally got them to cancel again lol then another bill came in saying early contract termination & equipment. Now that’s why I sold on the product no contract & I paid in two installments for the equipment then when I tried to contact the initial people that sold me the product which I asked over & over was there a contract just to double check what I read they assured me there wasn’t & I double checked again before signed no answer left VM’s no call back the good price isn’t worth the hassle.
Daniel H.
Construction, 11-50 employees
Used daily for 2+ years
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The tracking of our vehicles seems to be excellent. Virtually no dead zones and very accurate.
I just don't seem to be able to work the system as easy as I have done with others.
Hi Daniel! We appreciate the honest review of our system. We're sorry to hear you are having difficulty learning the full features and capabilities of Fleet Complete and will be reaching out to you to schedule some time with our Training team. We offer many webinars and would love to host you and your team. Thanks for taking the time to provide your feedback.
Timothy D.
Transportation/Trucking/Railroad, 11-50 employees
Used daily for 1-2 years
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Inferior service, predatory practices. We started out using BigRoad, which was somewhere between bad and terrible. They up-sold us on their "improved" technology, which is Fleet Complete. We stupidly signed up. Paid thousands for our 25 trucks. The service was so bad we had drivers quitting. We would have drivers showing going from sleeper berth to driving / on-duty 30 or 40 times during a 10 hour break. FC seemed to think this was no big deal. When DOT inspectors roll their eyes or make a face when you tell them you have Fleet Complete, you know the problem goes much deeper than your own experience. I was told when we were talked into "upgrading" from BigRoad to Fleet Complete, that we were only committed to a single year at a time. The contract reads "3 Annually Terms" which I have never seen before on a contract, but given the verbal information I received, I took that to mean what I was verbally told, that I could cancel the contract at the end of any yearly period. I told
Telematics were decent. Likes the fact we could read fuel levels in each truck.
ELD would spontaneously show drivers moving from sleeper berth to driving 30 - 50 times in a 10 hour rest period. This created massive issues with drivers being angry about having to spend a half hour or more editing logs before they could drive. Issues with the ELD sending logs to inspectors. We had a truck put out of service once becasue the system wouldn't transfer logs. I called tech support and they gave the same canned response we always got when we called... "We are working to resolve the issue"
Kevyn M.
Oil & Energy, 51-200 employees
Used daily for 1-2 years
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Fleet Complete has been a great with aiding our company in dispatching our fleet efficiently and effectively while also allowing our staff to give accurate ETA's to our customers.
Ease of use is easily where Fleet Complete excels. All functions are easy to find and access.
When we first started using Fleet Complete there were regular service outages that were frustrating. Luckily, those outages are now few and far between.
Hi Kevyn! Thanks for reviewing the Fleet Complete system. We're thrilled to hear that your experience with us has improved and apologize for any hiccups you may have encountered in the beginning of your service. We are always working to enhance our software for our users like yourself and are glad to have you on board.
James W.
Construction, 51-200 employees
Used daily for 1-2 years
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I don't have a lot of experience with other tracking apps but I do find this one easy to use. Overall satisfied with its performance. We used to in the past have problems with the trackers in the vehicles would sporadically lose tracking but that seemed to solve itself recently.
I really like you use google maps. With google maps and the traffic indicator it really helps plan routes for traffic heavy times during the day. I do like the app availability so I am able to track our vehicles during those unexpected times when I'm not in the office.
I find the desktop app version works better than the web based version. I find the web base version slows down my computer. I have the same issue with the desktop app version but not as bad as the web based. Also I don't like when i'm looking for 1 particular vehicle and select it I find it difficult to deselect it. It will continue to track that same vehicle until I select a different vehicle or restart the app.
Hi James! We appreciate you taking the time to provide your feedback of the Fleet Complete software. We'll be sure to share your thoughts regarding the desktop and web applications with our development team as we work to improve both platforms. As for any issues deselecting the vehicles on the map, please get in touch with our Support team at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com so we can investigate why this might be happening to you. We'd be more than happy to help!
Henry K.
Environmental Services, 1-10 employees
Used daily for 2+ years
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Overall, I find the software to meet my expectations for my small fleet. I typically use it to keep track of the hours driven and review reports easily through excel.
I've used several fleet tracking softwares throughout the years and I've had issues with the complexities of the interface for users with smaller fleets. I find Fleet Complete to be the easiest to understand and even customize.
The customer support could be better. We have issues with one of our devices system went down. It took several phone calls and emails to get tech support to submit an actual ticket to get a technician to install a new device. We did receive a credit for the months it did not work.
Hi Henry! We appreciate the honest review and thank you for sharing your thoughts. While we're glad that you've found Fleet Complete to be a useful solution for your small fleet, we will definitely be looking into your interactions with our Support team to see how we can improve our services for you and our other users. You are always welcome to share your feedback with us, or request for Support tickets to be submitted on your behalf, by emailing feedback@fleetcomplete.com. Thank you for taking the time to provide your insight, which we will use to better enhance our services moving forward.
Justin P.
Transportation/Trucking/Railroad, 11-50 employees
Used daily for 1-2 years
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My whole personal experience with big road has been terrible from day one. every other day devices malfunction.
I guess the asset sensors, but who knows how accurate those thing are. Considering all the other problems I could care less about that Feature
Dash cameras seem to catch everything except crashes. 3 different incidents have happened to our drivers and not one was caught on camera. Good luck trying to get the footage from tech support. More than likely you will hear it has been escalated to tier 2 tech support where you will never hear about it again. By the way no one in tier 2 tech support will talk to you.
Hi Justin! Thank you for bringing this to our attention. We're so sorry to hear of your experience with our VIsion product and the difficulty in reaching a resolution with our team. We've looked into your tickets and shared your feedback with our management. Someone from our Customer Success department will be giving you a call shortly to discuss this further and see how we can resolve this. If there's anything we can do in the meantime, please don't hesitate to call us at 1-800-220-0779 or email customersuccess@fleetcomplete.com for assistance. Our sincerest apologies once again.
Mark L.
Oil & Energy, 11-50 employees
Used daily for 1-2 years
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Overall experience is great.
Very user friendly after initial setup, lots of tabs and customizable options for assets and recourses.
Bread crumbs is a great option for checking on time frame of delivery and what not but the GPS needs work because there are whole sections missing from the recorded trip.
Hi Mark! We appreciate your honest feedback and will be sure to share your thoughts with our Engineers for consideration. If there's anything else we can do to improve our system and your experience, please feel free to let us know at feedback@fleetcomplete.com. Your feedback is valuable to the work we do day in and day out. Thanks for the review!
Lindsey L.
Internet, 11-50 employees
Used daily for 2+ years
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It is very helpful with a company with 20+ drivers within two different states, going in so many directions.
We used this for our technicians to make sure they are where they are suppose to be, it helps us see where they are when a customer is calling asking how far away he is from the location, it helps see if they have van trouble. This is very useful for us to keep up with all the technicians we have. The Breadcrumb feature is the most helpful when tracking a tech.
The only thing I would really say that I least like is that is it delayed some times and not as accurate as we need it to be sometimes, but that is to be expected.
Hi Lindsey! Thanks for the honest feedback and review. If you are ever experiencing delays or inaccuracy in the system, please do not hesitate to reach out to our Support team at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com. We want to ensure you are receiving the best Fleet Complete experience possible and would be more than happy to troubleshoot. Nevertheless, we appreciate you using our system and are glad to see it is helpful to your business needs. Thank you!
GIRTS L.
Construction, 501-1,000 employees
Used daily for 2+ years
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Technical solutions, technical support, customer service
The time it takes to create an individual solution. But the result is good.
David C.
Transportation/Trucking/Railroad, 51-200 employees
Used daily for 1-2 years
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Not a good experience with this company.
The software seemed to work OK when and only when the GPS tracking units transmitted data correctly.....which was not often.
Software was OK, we had major issues with the GPS hardware installed in our fleet. The technical team admitted that they sold me an inferior, alpha product but would be happy to upgrade my fleet to the new units free of charge.....then they never contacted me. Poor product...Poor customer service. The 35 GPS units they sold me are now being used as very expensive paper weights. I am now contracted with another fleet tracking service that actually works.
Hello David, We¿d like to thank you for your feedback here. We regret to hear that you have had a less than perfect experience with our product. We work hard to resolve any technical issues our clients face. We take our clients¿ feedback seriously and we¿ll be looking into your account diligently to improve our services. Should you have any questions or concerns please email loyalty@fleetcomplete.com and one of our representatives will be in touch with you immediately. Regards, Fleet Complete Team
Kimberly S.
Used daily for 2+ years
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When it works the reporting is good. The application is so unreliable, I cannot depend on knowing where my vehicles are at any given time.
The application is a complete failure. Do not sign a contract. I have vehicles that have not reported for months. Even with replacement devices to upgraded technology, still no tracking available. I have ask for refunds for a vehicle that did not report for 3 months from March to June 2017. As of November still no refund.TOTALLY UNRELIABLE.
Thank you for reaching out to us and sharing your feedback here. We¿re sorry to hear that your devices are having some challenges. We advised our loyalty team of the issues you are having and someone from our Loyalty department will be in touch with you within the next 24 hours. In the meantime if you have any challenges please call our support team at 1-800-220-0779 x.2. Thank you, Fleet Complete Team
Rodney C.
Construction, 11-50 employees
Used daily for 1-2 years
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Where do I start... Poor customer service; false advertising; low quality; slow response times (sometime never); lack of competence; and, very inept in business operations.
Still trying to find a silver lining in the product.
When I talked with AT&T Representative and they pushed me over to Fleet Complete, representative., our representative was very responsive and guaranteed their devices would work on our fleet for tracking location and maintenance intervals. After the sale and several issues, she has not been in contact and continues to avoid getting the issues resolved. Had to rate the software when I was lied to and it isn't providing the service as advertised.
Hi Rodney! We are so sorry to hear about your experience. We take our customer feedback very seriously and I have escalated your concern. Someone will be in touch shortly at the number we have on your account to discuss this further and see how we can make it right. We sincerely appreciate you taking the time to reach out to us and are hopeful we can improve your experience moving forward.
Adrian E.
Transportation/Trucking/Railroad, 51-200 employees
Used daily for 2+ years
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It worked well for what we needed it . ultimately we can see how it is geared more towards being a trucking software over a passenger carrying software.
we do enjoy the ability to run various in depth reports . The interface is simple, and easy to use.
i would like to see the vehicle location update a bit more real time. At times when live tracking or archive tracking vehicles' locations the gaps are a bit large.
Hi Adrian! Thanks for reviewing the Fleet Complete system. Your feedback is valuable to the work we do day in and day out, and we'll be sure to share your suggestion about real-time tracking with our team. Please note, you can always change your settings to have your vehicles report more frequently by adjusting the device data settings to suit your needs. Please give us a call at 1-800-220-0779 if you need any assistance with changing your device data settings. We'd be more than happy to help.
Verified reviewer
Construction, 1-10 employees
Used daily for 2+ years
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Worst customer service I have encountered. After 2 months of attempting to address a unit not working, I requested an early cancellation. It has been 1 1/2 years and can never get them to respond. Promised over the phone (after extensive wait times just to reach someone) that someone would call me and they never do. finally contacted AT&T (that is who the billing is through) and got them to cancel. Still working on being refunded for all the fees paid for a product that didn't work. THERE ARE MUCH BETTER ALTERNATIVES - THIS IS NOT A GOOD COMPANY TO WORK WITH.
It was fairly easy to install and use - when it actually was working
Service is inconsistent with severe lags at times. I would have times it showed a vehicle at locations 10 miles apart at the same time. Hardware was unreliable and no customer service. I had a unit not working for 2 years.
ROBERT L.
Construction, 11-50 employees
Used daily for 1-2 years
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Extremely frustrating/
We choose fleet complete because they were affiliate with AT&T wireless who has provided excellent communication service for our company since 2007. Unfortunately we found that AT&T made a VERY POOR choice with their partnership with Fleet Complete.
extremely not user friendly. Huge delays with reporting. We go days without receiving updates on some of our vehicles
tonya c.
Transportation/Trucking/Railroad, 1-10 employees
Used daily for 2+ years
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We have been pleased with the ELD equipment and software, no real issues to report. I recently needed to order a 6 pin adapter for my dashlink device and customer service came thru for me again when I didn't know where to purchase one.
Easy to use the software, truck installation has simple to follow instructions. Customer service has always helped me when there are technological issues I cannot resolve on my own.
Sometimes there is a wait for someone to be available for phone help, also it is hard to communicate with my area representative.
Asser M.
Civic & Social Organization, 1-10 employees
Used daily for 2+ years
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The idea is great, and if it would work with a minumum of service, it would be grat.
It simply doesn't work. there are holes in registration of driving, some tours are registered others not. Support in unreachable. I used 2 hours to try to reach them today.
Hi Asser! We're really sorry to hear that. I was unable to find an account associated with your company name, but I'd love to have someone reach out and assist you with those issues you are experiencing. Please kindly send me an email at eCare@fleetcomplete.com with your client ID and the best number to reach you at so we can help. Additionally, you can skip the wait time and live chat with our Support team by clicking the button in the bottom right hand corner of www.fleetcomplete.com at any time between 8AM and 8PM EST. We look forward to hearing from you and appreciate your review.
Leonard C.
Food & Beverages, 1-10 employees
Used daily for 1-2 years
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Sadly, one of the devices did not work starting November 16, 2021 and after 3 separate technical support cases being opened over a 5 month period to fix the device they repeatedly did nothing and never updated me on the progress even though they said they would email me, call me back, they said they would "escalate the case to the next level to review if the device needs to be replaced., and they said they would speak to their supervisor about fixing the issue.
I liked the selling point of the app where I can track my trucks delivering product to clients.
The FT1 device does not work well. one of the device stropped working and I could not get technical support that fixed the issue. They kept saying they were escalating the case to the next level to see if I need a replacement but nothing would come of it(I would wait one month).
Sam J.
Utilities, 201-500 employees
Used daily for 1-2 years
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Great experience using Fleet Complete. One of the better fleet-based organizations out there. I have used other ones and most of them are relatively similar, but this one definitely stands out. So easy to set up as well
I like all the features that are included like the tracking, the reminders, and even the warnings and speed limits you can set for your fleet. It keeps driving so much safer. It also makes it easier to schedule appointments for preventative maintenances
Sometimes the website can be a little difficult to navigate and the connections with the vehicle can be a little spotty sometimes, but overall it doesn't pose too much of an issue
Verified reviewer
Computer & Network Security, 1-10 employees
Used daily for 1-2 years
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Working with Fleet Complete through AT&T has been a nightmare! I have a minimum of 30 hours in trying to correct billing issues. The only competent team member who was willing to resolve issues is no longer with the company. My emails go ignored, I lose account access regularly and I have been overbilled by $600. AT&T can't do anything without speaking to Fleet Complete and visa versa. The product is decent albeit basic and outdated but for our needs it works. The account and product support is horrendous and in all honesty is teetering on the edge of fraud.
It meets the bare minimum needs for tracking and reporting but that's about it.
Basic account features with no customization for account access. They are quick to complete a sale but then have no concerns about delivering the product they have promised. The units regularly do not capture the drives in their entirety.
JEWELL B.
Construction, 11-50 employees
Used daily for 2+ years
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Easy to setup and label all vehicles, also like the available access to multiple people.
The ability to label vehicles and drivers as needed is very convenient. Tracking vehicles on map is easy.
Reports are not as customizable as needed. Would like to be able to get daily timecard report without additional effort.
Hi JEWELL! Thanks for the excellent feedback and review. We are proud to know you would recommend our product to others. We will also share your thoughts regarding the customizability of our reports with our development team for consideration. We hope you continue to use and enjoy the Fleet Complete system. If you'd ever like to share additional feedback with us, please feel free to do so at feedback@fleetcomplete.com.