Fleet Complete Reviews - Page 3

Very reliable/accurate GPS location. The "breadcrumb" feature is pretty awesome.

Some of the reporting software is not as simple as I thought

Hi Melissa! Thank you for your honest feedback and review. We're pleased to hear you are enjoying the Breadcrumb feature of the Fleet Complete software. If you'd like any additional training on our Reporting modules, please feel free to email our Training department at training@fleetcomplete.com. We'd ove to host you and your team in one of our webinars to help get you more acquainted with the full features of our system.

THIS IS A GREAT TOOL. I LIKE THE EASE OF USING THIS TO TRACK DRIVERS. THIS TOOL ALLOWS US TO BETTER SERVICE OUR CUSTOMERS AND CUTS DOWN ON WAIT TIME FOR CUSTOMER TO FIND OUT WHERE THEIR PARTS ARE.

DOESN'T UPDATE AS QUICKLY AS I WOULD LIKE.

Hi Keith! Thanks for taking the time to leave us a review. Your feedback is valuable to the work we do day in and day out, and will be shared with our team. If there's anything else we can do to improve the Fleet Complete experience for users like yourself, please don't hesitate to let us know at feedback@fleetcomplete.com. Thank you!

Different colors on maps for types of vehicles which is helpful in readily identifying the fleet. When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!

When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier! When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!

Thank you for your honest feedback, we appreciate it. We continue to improve our software to match our customer needs. We do offer virtual training to ensure you get the most out of our products and to guide you through some of the processes involved, so please don't hesitate to reach out to us. https://www.fleetcomplete.com/en/support/training/

Customer service pick up phone immediately. But most of the time they are unable to resolve the issue.

When devices stopped working(which is most of the time), it is big hassle to fixed them. I shipped two defective devices back in July, 2017 and still have not received any replacements yet. I called Customer services several time and every time they promise to call me back. But nobody called me back about this issue.

Hi Kulwinder, Thank you for reaching out to us. Our L&R team has just been in contact with you and you will be receiving new units and they will also be installed by professional installers. Should you have any further questions or concerns please email us at loyalty@fleetcomplete.com Thank you, Fleet Complete Team

No pros were added to this review

No cons were added to this review

Hello Darrin, Thank you for taking the time to write this great review. Our customers' experience and testimonial are really important for us. Regarding the cons, NOW WE HAVE GOOGLE MAPS! It means that now you have all you need in one solutions :) Have a grerat day.

Knowing where my trucks are at all times

The system is not as user friendly as I would like. We have issues with our GPS units powering on and off in the trucks.

Hi Jeff! Thanks for the review. We'll share your thoughts about the user experience with our team for consideration. As for the issues with the devices, please contact our Technical Support department at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com so we can help get you back on the right track. Looking forward to assisting you!

Ease of use, easy-to-setup, easy to maintain (adding drivers & vehicles & points of interest),easy to teach other to use it

Only dislike is there are a few places where you can see the click box (like a map location, for example) which should expand and fill the screen, but this doesn't work.

Hi Roger! We're so happy to hear that the Fleet Complete system has been beneficial for your business. Success stories like yours are valuable to the work we do and they mean a lot to our team. We'll share your feedback regarding the full-screen feature with our developers for consideration. Thank you kindly for your feedback and support.

I can see a history (software refers to this as breadcrumbs) of where my tech was on a previous day or time.

It feels like there are too many mouse clicks to get me to the information I'm after. I'd rather have more of a snapshot.

This software gets you all the features and functions of the biggest GPS providers. The app is getting better and better.

At the time I was using it, it was not web-based and required a program to run. All the bell and whistles cluttered the use. GPS can do a lot, but we really only need it to see where a vehicle is or was. Very little need for features like Geo-Fencing.

Hi David! We appreciate your honest feedback and will be sure to pass your thoughts on to our developers for consideration. You'll be happy to know that we now offer a web-based version of our application that is accessible at www.web.fleetcomplete.com. We are continuously working to improve our system for users like yourself and invite you to share any additional suggestions you may have for us by emailing feedback@fleetcomplete.com. Thank you kindly for your review.

Ease of use on desktop and mobile device

Cameras did not work properly GPS was outdated and inaccurate on location

Hi Trina! Thank you for bringing this to our attention. We are so sincerely sorry to hear about your experience with Fleet Complete and will be sharing your review with our management team. If there's anything we can do to assist you with your cancellation, please do not hesitate to get in touch with us at feedback@fleetcomplete.com. We're regretful to see you go but will do whatever we can to help with your transition. Thank you once again for trying our system and our sincerest apologies to you and your team.

There is nothing good I can say about this company. They will not let you out of your contract even though they do not hold up there end of the contract. When trying to get out of the contract since the system wasn't working properly I got the run around. They put me in touch with four different people. They also told me they would contact me in 48 hours but after a week of waiting I had to contact them.

Was mislead by the rep that it tracks in real time. The devices don't even track my trucks. Very unreliable. I've used other GPS systems that are MUCH more reliable.

We are sorry to hear about the challenges you¿re experiencing. Our Loyalty and Retention team is currently assisting you to resolve your concerns. Thank you for taking the time to provide your feedback, we take it very seriously and will do everything we can to help you.

In theory the software looked good. Turned out the data was unreliable.

The data it provided was not accurate. The sensors are not adjustable by the user. The technical support was horrendous.

Ease of use and very good detail all the way around.

Could be a little more on screen help instead of Customer Service when questions arrive.

Hi Elmer! Thank you for your excellent review. We currently have a new Training portal in the works, so we will be able to offer more comprehensive online materials in the near future. If you know of any specific topics you think we should cover, please let us know at feedback@fleetcomplete.com. We'd love to hear it!

The ability to track physical location and maintenance items for vehicles is crucial for our motor pool operation. Not only does it help with the day to day operations, it helps preserve our vehicles long term.

I do wish that the automated reports could point out items such as low tire pressure, low DEF, etc.

Hi Pearson! We're grateful to receive your 10/10 rating of the Fleet Complete system. Thanks for the feedback regarding the reports - we'll be sure to let our engineers know of your request. Thanks for taking the time to leave us your review.

It is quick and easy to use. Able to find truck easily and know exactly where it is and when. Updates quickly.

I don't have any Cons it is a great product

Hi Becky! We're proud to have your seal of approval and recommendation. Thank you for using and supporting the Fleet Complete system. Your review means a lot to our team.

I do like that we can track our trucks maintenance schedules, location, engine codes etc.

The GPS doesn't work as well as the sales person said and we have had multiple glitches in the MGS800 trackers. For the amount of money it cost us to use FC, you would think it would work better.

Hi Glen! We're sorry to hear your experience with our system has been less than stellar. We've shared your concens with our Support team and someone will be reaching out to you to assist. We're hopeful we can get you back on the right track with our system as soon as possible and appreciate your honest review. Thank you!

That we are able to track our drivers and see where they are at anytime

The emial notifications are not exact and are not reliable most of the time.

Hi Megan! Thanks for leaving us a review. We'd be more than happy to look into those email notifications for you and see what can be done to make them more reliable for your business needs. Please get in touch with our team at 1-800-220-0779 or via email at support@fleetcomplete.com so we can help. We want to ensure you are receiving the best Fleet Complete experience possible and look forward to assisting you.

This software gives me a realtime visual on where our assets are located. Knowing where our trucks or machinery are located helps me plan and coordinate our daily routes/jobs for employees. In emergency cases, knowing where everything is at the touch of a button is very crucial.

No complaints as of now! We do not utilize this software to its full potential, so I'm looking forward to going more in depth as to what it is capable of.

Hi Jeremy! We appreciate your excellent feedback and review. To learn more about our system and all its features, please get in touch with our Training team at training@fleetcomplete.com. We offer webinars for our users and their teams and we would love to host you. Thanks again for the awesome review!

I didn't like anything about Fleet Incomplete or bigroad. The worst customer service in the industry, they do not answer their phone. They sent me the wrong cable for my eld for a week straight, they don't know THEIR OWN PRODUCTS. Incompetence at it's finest. I would not recommend this company to my worst enemy.

Zero customer support, zero tech support, they do not answer the phone. They do not respond to emails in a timely manner. They don't know their own products. Buyer beware.

The ease of use is great, allowing us to see and track all vehicles in our fleet. We can run a number of reports which help us manage our vehicles and personel.

Adding Points of Interest isn't as easy as we would have hoped and we would like to see more routing tools that can help with planning and efficiency.

Thank you very much for your feedback, Mandy! It is very useful to our Product team to continue improving your user experience and your comments will be forwarded to them.

It's an easy to use and very detailed applications to follow our 11 service vehicles at all time!

Haven't found any Cons so far! It's great!

Your review is greatly appreciated, Danny! We're so happy to hear you are enjoying our application and that everything is running smoothly for you. We hope you continue to use and enjoy Fleet Complete in the future. Thank you for the kind words and feedback.

Fleet Complete allows me to manage my fleet from anywhere. We have been able to recover many stolen vehicles and assets by using Fleet Complete.

The driver ID function gives us trouble and is glitchy.

The service seems to be improving over time and allows us to track our teams affordably.

We've experienced a lot of glitches and have had trouble getting help from the support team in the past. We hope that these issues are resolved with the recent updates now implemented.

Thank you for your feedback, Nikki, it is very valuable to the improvements that we make day in and day out.