Fleet Complete Reviews - Page 4

Easy to use, all functions are easy to find and access, real time tracking, and breaks down all the data for you.

Honestly I have no con. Software is worth every penny. Wish we would have had it sooner.

Hi Jessica! Thanks for taking the time to leave this excellent review. We're happy to hear you are enjoying the Fleet Complete system and hope you continue to use and enjoy it in the future. Your 10/10 rating means a lot to our team.

The web interface, We like using this even is lacking some important functions

The API poor instructions and support The API needs to be updated and taken care off

Hi Alberto! We appreciate the review and feedback. If you require any assistance with our API, please feel free to reach out to fcapi@fleetcomplete.com and we would be more than happy to assist you. Thank you!

I like being able to see all of our vehicles on one map and being able to get real time data about where they are located.

I feel that the trip replay feature could be laid out better, I would like to be able to see a full display of multiple trips at once on the map rather than going through each trip at a time.

Hi Debbie! We appreciate your honest review. I will share your feedback regarding trip replay with our Engineers so that we can continue to improve the Fleet Complete experience. You are always welcome to share any additional feedback and suggestions with us at feedback@fleetcomplete.com. Thank you!

Very good reliability. Email reminders are great!!!

The mobile app was more user-friendly. Able to do everything on the mobile app. I wish when you plug the unit in the OBD2 scanner it pulled everything from the truck. No reason we should have to type vin, odometer, and what type of vehicle it is,

Hi Tom! Thank you for taking the time to review the Fleet Complete software. We're thrilled to know you are enjoying the many features of our system such as email reminders, as well as your interactions with our Support team. We'll be sharing your feedback regarding the mobile application with our team so that we know how to improve moving forward. Thanks again!

The program allows me to track my fleet with ease

I have not encountered anything i dislike about the program

Hi Zane! Thank you for the awesome feedback and 10/10 rating of our program. We're thrilled to know you are enjoying Fleet Complete!

The setup and ease of use. The customer support is amazing as well

there aren't really any draw backs to the solution - excited for the in car camera options coming out later though

Hi Derrick! We are grateful for your excellent review of the Fleet Complete software. You'll be pleased to know that our Vision dashcam solution is already being offered as part of our platform. Please feel free to get in touch with our Sales team if this is of interest to you. Thanks for rating our system 10/10!

Easy to view and keep up with all dept. vehicles

It log off on it's own and have to keep logging in

Hi Loyd! Thanks for the feedback and review. The application does log users out after 24 hours for security reasons. If you are experiencing the application logging you out prematurely, please call us at 1-800-220-0779 ext. 2 or reach us via email at support@fleetcomplete.com so we can investigate why this might be happening. Nevertheless, we appreciate your excellent rating of the Fleet Complete system - Thank you!

Vehicle tracking, POI, vehicle data on file.

can't see vehicles on real time with actual software

Hi Samuel! We're glad to hear you are enjoying the Fleet Complete system. Please note, you can always update your Device Data Settings within the application to report your vehicles' locations more frequently. We hope this is helpful to you, but if you have any questions about how to update these settings, please call us at 1-800-220-0779 ext. 2 or send an email to support@fleetcomplete.com. Thank you for the review!

Cloud based unlimited and automatic 24 hours by 7 Days a week

Interface a little difficult to navigate

Thank you, James, for your review. We appreciate your feedback. We're continuously working to improve your user experience with our interface.

Easy to use. Very simple. I love being able to schedule payments in advance.

What I liked the least was when the website was down in the middle of the night, and I needed to make a change. No big deal I called in.

Hi Candi! We're happy to hear you have been enjoying the Fleet Complete software for over two years. It's also great to know that our Support team was able to assist you when the web service was interrupted in the middle of the night, which is why we proudly offer 24/7 phone support for our users like yourself. Thanks for taking the time to leave us this awesome review! We hope you continue to use and enjoy our services.

- Easy to setup and use - Gives you live tracking updates - Also have dispatch software available

- Didn't found any bugs or issues.

No pros were added to this review

No cons were added to this review

total ability to track drivers to and from locations

a little slow at times with loading bteadcrumbs

Hi Clifford! We appreciate you taking the time to leave us this review. We've noted your feedback regarding the breadcrumbs and will share this information with our Engineers so that we can continue to improve our service. Thank you!

TECH SUPPORT IS TERRIBLE

TECH SUPPORT IS TERRIBLE

Vawn, we sincerely apologize for the challenges you have been experiencing. Our technical support team is activity working to resolve these problem to your satisfaction.

The precision on the actual position and the 10 seconds between data info gives me a good sense of my vehicle moves

The times of update, I would like to have it live or at least faster then I get it now, Often I will get the datas more then two hours later then live,

Hi Daniel! We're happy to hear you are satisfied with our system, and can definitely assist you with some extra training should you feel it is necessary. Please feel free to email training@fleetcomplete.com to sign up. As for the delay in retrieving data, please give us a call at 1-800-220-0779 ext. 2 or reach us via email at support@fleetcomplete.com so we can look into this for you. Thank you kindly for taking the time to provide your feedback and review our system.

The fact that I can locate a team member to help with dispatching from a smart device is very beneficial for our HVAC business.

Although the smart device application is a bit slower than the desktop and has a window full of information, it's still a benefit.

Hi Don! We appreciate your review and feedback. We're so sorry to hear that you did not receive a callback as you expected and will be sure to advise our management in Technical Support of this matter. We're always trying to improve the customer experience and your feedback will be taken into consideration as we work towards this goal. Nevertheless, we're glad to hear you are now enjoying the software since you've been able to install the devices. Thank you for taking the time to review the Fleet Complete system.

Full fleet tracking. The accuracy of location is great.

Crashes, fleet and/or map doesn't load sometimes.

Tracking the truck all day long is the best part of this program. It is the only feature we find that functions most of the time. The odometer reading is TERRIBLE. INCORRECT DAILY.

Odometer readings on all the trucks are incorrect daily. We make weekly phone calls to get the reading correct, spending hours at a time. Only to find the problem reoccurs again the next day.

Dear Rani, We sincerely appreciate your feedback. We are sorry about your experience with Fleet Complete reading the odometer readings. We have escalated your issue to our R&D department, so they can get to the root of the problem. We are working on solving the issue and will contact you once it has been resolved.

All in one, easy to use GUI, along with a robust feature rich application

The only c"negative" aspect that I have with the program unless I missed it in the demo or the demonstrator did not have enough time to demonstrate, would be the ability to sanction certain assets via groups and assign users to those groups. As rep. have stated, they could clear a week for demo purposes and still not go through everything that Fleet Complete has to offer.

Hi Dan! Thanks for the review and feedback. You are able to group the assets into Asset Types, and when making Security Profiles, you can make sure only certain Asset Types are visible to certain Users. I hope this helps answer your question but please give us a call at 1-800-220-0779 or reach us via email at support@fleetcomplete.com if you'd like further assistance. We'd be happy to help!

The ease of use. The interface is very easy to use and understand. The customer service was very helpful and accessible. The real-time tracking is on point and the maps are great.

I wanted a monthly summarized condensed monthly report of my Fleets activity but they are only able to send a very long report which is too time-consuming to read and decipher

easy to use user friendly software page

poor customer support customer support never emails us back

Hi Ryan! Thanks for taking the time to leave us a review. We're sorry to hear you've been having difficulty getting in touch with our Suport team. We did find an open Support ticket associated with your account and can see that one of our representatives has emailed you back since this review. Please check your inbox for a ticket update from our team. While we do try and respond to our Support emails...

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It is surprisingly fast software. Usually such systems are very sleepy.

The text on the screen is too small. But maybe I don't know how to set it up myself.

No pros were added to this review

Watch the video on Utube that you direct us to learn how to get the fuel tax report. It flies through too fast. When I push the timeline cursor back to the beginning, a Christmas decoration video comes on.

Dear Customer, We always value customers who are keen to give us their feedback. We were able to determine that that our website was encountering technical difficulties. With our commitment to provide exceptional service one of our consultants has already provided you with guidance and support materials. We have also ensured that our website is displaying our latest Reports video. To avoid a similar inconvenience in future we recommend scheduling a complimentary online training session by submitting a request at http://www.welcometoattfleetcomplete.com/one-on-one-sessions. Thank you again for your helpful comments and we look forward to serving you in the near future.