Fleet Complete Reviews - Page 5

Is ok but need more improvement to be more smoothly I like it any way because I can see where are my teams ;)

I like everything, I just like a more specific explanation about some figures like the triangles in red, black or yellow, someone can explain to me what each color means

Hi Gloria! Thanks for taking the time to review our system. We see you have some questions regarding some of the colors and icons. We'll be reaching out to you to set up a training session so we can assist with these and any other questions you might have. Please keep an eye out for a call from us, or you can email us at training@fleetcomplete.com to speak with our Training department directly. We look forward to speaking with you further.

We love to be able to track our fleet and points of interest and we use the reports on a daily basis.

This program is not as easy as expected but we are not discouraged because of great customer support.

Dear Marla, We are very happy to see that you are making the most of your fleet tracking system! Please don't hesitate to contact our team for any follow-up training requests! Warm regards, Fleet Complete Team.

Accuracy of GPS

Kills vehicles

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Everything Is wrong. Most of the time with error.not connecting etc. Do not recommend this fleet complete not even to my worth enemy.that bad its. Specially for the cost. Spending about 112 a month per truck. When i was told that it was 36 a month. Scam. There are some other provider out there for a fraction of the price. Don't believe on this guys. Not trusty.W A R N I N G!!!

Dear Omnevis, Apologies, there seems to have been a misunderstanding. We do provide a list of all of our charges in our contracts upon signup with a provider. If you are just paying for tracking, it is quite affordable. If your bill includes tablets, it will be higher. We will have a Senior Specialist call you about this.

This product was very easy to use. We had to get one of the trackers having 12 volt system. I called the support line and they sent me the 12 volt wired system fast. When I received the wiring, the tracker was not working. Customer support helped me get it running and I was not even on hold for long. the customer service and the usability of the product is great. Havent had this product for long, but if this is the service I get from them, I will be a customer for good.

The 12 volt system (no fault of their as they did send me the cords i needed) it was just inconvenient

There is not much to like. Horrible service

Wait times are horrible. ELDs don't always work. Shipping for replacement is over 2 weeks. Customer service is hard to understand.

EASE OF USE , THE REPORTING , ACCURACY

I HAD NO SOFTWARE ISSUES, SO I CANT SAY ANYTHING BAD ABOUT THE SOFTWARE

Hi Stoney! Thanks for the honest feedback and review. We're happy to know that the software has been working well for you. We're sorry to hear about your negative sales experience and invite you to send in any details of this incident to us at feedback@fleetcomplete.com so that we can send it to the appropriate team for review. We are always trying to improve our processes and learning more about your experience will help us better achieve this. We'd like to sincerely apologize once again and hope we can improve your experience moving forward. Thanks for the review.

Nothing good to say. GPS modules are garbage. You are lucky to get a year performance out of them.

Confusing and nothing is their fault. They take easy response of "the reception is bad". Get another GPS system.

Good afternoon John, Thank you for reaching out to us on Capterra. We¿re currently assessing your case with our tech support team. One of our tech support analysts will be contacting you within the next 24 hours. If you have any questions or concerns in the mean time please email loyalty@fleetcomeplete.com Thank you, Fleet Complete Team

The real-time tracking helps to know where our technicians are, as well as verify their time sheets on a day to day basis.

The reports over a longer period (weekly or monthly) can be a bit tougher to sift through, though give a good overview.

I can do some things as an admin. I can see hours worked in the past 7-8 days, or however I choose to run the report.

As an admin, the functionality to update certain things is not there. Too many devices malfunctioning.

Great Reports, Easy to use tracking, detailed street maps, stores GPS data making driver reviews a lot easier to perform

Speeds for several streets in the Albuquerque and Rio Rancho areas need to be updated as far as speed, less a software and more a hardware issue but GPS often place our truck on a side street rather then the street it is traveling down

nothing because it is flawed. doesn't work most of the time

nothing because it doesn't work most of the time.

I like the simplicity of the system and the logs are very user friendly.

There is nothing negative to say about the system. Have not used the software for too long and haven't had any major problems.

Hi Al! Thanks for the awesome feedback and review. Your support means a lot to us here at Fleet Complete.

Ease of use overall. Ability to interface with many other products to support the business.

Terrible hardware support and customer service follow up.

Hi Henri! Thanks for taking the time to leave us a review. We're sorry to hear you are having issues receiving customer support and would be more than happy to connect you with someone who can help. We'll be following up with you at the number we have on your account to discuss this further. Please keep an eye out for a call from us. Looking forward to speaking with you!

The easy installation

Faulty product for over 2 months, still dont have a replacement

Hi Cynthia! We're regretful to hear about your experience with us and will be reaching out to you at the number we have on file for your account. Please keep an eye out for a call from our Customer Success team. If there is anything we can do for you in the meantime, please don't hesitate to let us know by sending an email to loyalty@fleetcomplete.com. We'd like to apologize once again and are hopeful we can have this resolved for you quickly. Thank you.

What I liked most was the ease of use. The dashboard was very user friendly.

For the use I needed, I honestly had no cons working with this program.

Hi Cal! Your 10/10 rating means a lot to us here at Fleet Complete. We're thrilled to know you have enjoyed using our system, as well as your meetings with our team. We're happy to have you on board and hope you continue to use and enjoy our program. Thank you!

Flexibility to be able to see where all my vans are and keep track of all the systems. This is a deal for our business and give us the advantage to be able to correct where any one is in default. Nothing to not like. The program speak for its self. Lots of training is provided and the management at Fleet Tracking is very helpful whenever there is any issues.

No cons were added to this review

Dear Mr. Menendez, Thank you kindly for your great review! Please don't hesitate to contact us for any of your asset tracking and fleet management needs.

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No cons were added to this review

I love the ease of use and the ability to track my driver in real time.I can see everything from speed to direction of travel.I can see everything if i ever needed to assist him as needed i highly recommend!

I have nothing negative to say I am completely satisfied!

Hi Andy! Thanks for this excellent review. We sincerely appreciate you taking the time to provide your feedback and hope you continue to enjoy the Fleet Complete system.

Effectiveness.

No cons were added to this review

One is able to see the location of vehicles, the progress, see all vehicles and their routes and monitor their movement in real time.

The mobile application keeps failing hence tracking becomes difficult.

Thank you very much for your review! Please reach out to us with regards to the application problems you're having, and we'll do our best to fix it for you.

The GPS in tracking the fleet of vehicles works great.

Some of the systems do not update, leaving us not able to track vehicle. When we contact customer support , they never get back to us or help. We are staying waiting for discount to be applied to our account for March and April as the equipment was not installed to our fleet yet but we recieved bills. Would be nice if once a month, fleet complete support phoned us for updates or asked if anything we need.

Hi Matthew! We appreciate you sending in your feedback and are sorry to hear you've been having difficulty receiving a call back from us. We're going to follow up with this incident and have someone reach out to your team with the number we have on file. Please keep an eye out for a call from us. We hope to have this resolved quickly and would like to apologize once again.

Quick installation Web based metrics Real time information Ease of use Report flexibility

Have experienced no issue with the system from installation, training and daily usage—-perfect service

Hi Harold! We really appreciate the excellent feedback and are happy that you are enjoying your Fleet Complete service. We hope you continue to use and enjoy our system in the future. Thank you!