Fleet Complete Reviews - Page 6

Very bad company. no customer support at all. no management to fix the problem.

all the benefits of reporting timely to the authorities.

Great customer service, he was very friendly and knowledgeable. Answered all my questions and the one he wasn't sure about, he called me back within a few minutes with the answer. I was hesitant about this service at first, now I would recommend to anyone.

It is awesome. I'd write home about it!

No pros to this system, only cons. They tried to copy another version only that they are failing miserably. I was looking to install on my trailers an tracking device having on my trucks an excellent RandMcNally TND for fleet, got fooled by the seller with the Black Friday scheme and nothing worked so far. The software it's a cheap copy which it's gonna freeze your computer, the mobile application it's useless, don't even bother to download it, the tracking it's kind off a day late, when it is working. I have a truck who left my yard in the morning and so far no e-mail alert and it is still show that it is in my yard. Tomorrow I'll have those units taken off and ship back.

great for reducing costs to your fleet

We were a bit hesitate when we first began with Fleet Complete, but the ease of use of the software was great. The tracking system fits well with our safety program, allows us to see where our assets are at all times, provides peace of mind for working alone. We have expanded the use by setting up POI's, this provides data as to how much time is spent at each project, thus assisting with financial reporting and contract negotiations. The reporting tools are great, allows us to bring up summaries of activity from 6 months ago. Provides facts to back up driver complaints, gives the real story, good or bad. Definitely a great investment.

The point of interest function is one of the most essential function I use. Its great for getting a more detailed summary of a vehicles trip history and to filter out unwanted locations. If there was a way to generate a report for a POI that indicated all of the vehicles which had been on site for any given time period it would be a big help. Maybe there already is a way to do this but sometimes I don't have the spare time to learn the different functionalities of the software. Overall, the software accomplishes everything I need it too and I continue to find new features which help me perform my responsibilities more effectively.

the system worked well until they let someone else into the system and messed everything up, it was easy to use at first, now nothing works for me , I get the odd email about a truck that isn't mine, don't get nothing on my trucks when I first used this system all my trucks worked fine, got emails when nthe trucks were speeding now nothing, I go on to the site and I can't change anything any more it only gives me locations of my trucks and that is it

Pros: Great for tracking activity or locating a stolen vehicle - Allows us to follow drivers paths to plan best routes for future trips. Cons: - Bing software doesn't recognize many areas and speed limits are often wrong (For example right outside our door) - Often software causes a speeding infraction if you come to an intersection where the speed is different on the adjoining road. Can't Export Power Reports so what is the point of having them? I have to export data to Tableau from 2 different reports to get the data from the Power Reports into a visualization I can share with management

I did not go with this app as a daily fleet management tool as I did feel I was already using a more detailed system.

I have been in a few situations where I have found myself calling the technical support line on more than one occasion...in one day!! All of the customer support members I have dealt with to date have been great to talk with and they really do know their stuff. Their direction in leading me to very specific information in our account has always been spot on even when my explanation doesn't always make sense.....them seem to figure it out. I have recommended Fleet Complete to a few of my colleagues and will continue to do so. Thank you for your support when it has been needed.

We are still trying to transfer over to the new system from the older version. We were sold on the product and told that everything would be transferred from the old system over to the new system only to find out this is not the case. We are now told that all rate structures have to be rebuilt in the new system before anything else can proceed. We had one quick review on this, but no follow up to see how things were going.

I have nothing bad to say about Fleet Complete it makes my job as dispatcher so much easier it is like having a set of eyes on the back of my head. What i love the most about fleet complete is that it shows where our trucks are to the point and the speed and direction they are going. It always keeps my drivers accountable of any situation good or bad on the road. Way to to go keep up the good service.

Update was a disaster and we now have no confidence in the system. I am still finding issues and still need to log them. The worst part of it all is that Fleet Complete new of the issues and did not warn their clients and with the issue I am still finding they probably know about these too and have not updated us. It is very disappointing and making us rethink are commitment with this AVL solution.

Every week I get a FleetComplete report - marked important - even when the content is BLANK, i.e. no one has used the fleet vehicle in the preceeding period. Attempts to get the report marked normal (priority) or not sent at all (if no activity) have fallen on deaf ears. As a result I have set-up an Outlook rule to shunt FleetComplete reports directly to my Junk mail folder.

Customer support representative was able to help me set up a report and also a rule. He help me find out why my rule did not work when I set them up and also figured out how to reset my map. Thank You for your patience

Pros: superb customer service, easy software interface, integrates with our accounting system, quick and easy installation of GPS units, cost savings vs. other solutions Cons: Overall we have had an excellent experience with Fleet Complete. From the moment we called in to start the process to the courtesy calls we receive that check to make sure everything is running smoothly, we are very satisfied with our choice to move to Fleet Complete. The only problem is we should have moved sooner!

The software has been fairly user friendly and any time that we have been stumped or had an issue arise, the customer service professionals have been extremely helpful and on a timely basis. They have learning sessions and videos that a great for when you are just starting out and support through out, for anything, anytime we have needed them. Overall, we have been happy with Fleet Complete and it has served the purpose that we had required when we began with them.

The more we play with it the more features we find. Being able to figure out acres covered will help in getting the full value out of each piece of equipment that we have a monitor on. Being able to show customers what we can do for them as well in showing them what could or could not be happening when the rent a piece of equipment I think is very important.

Tried this service for the last year and was very unhappy with the overall experience. Horrible customization and service was non existent.