Gomocha Reviews - Pros & Cons, Ratings & more

Jobber

Kickserv

Housecall Pro

Unlock efficiency & elevate service with Gomocha. Tailored field service management for tech-savvy businesses. Seamless integrations, unparalleled productivity.

Gomocha

Android

Web-based

Windows

iPad

iPhone

backoffice

After every update there is something or wrong or missing.

Service Manager

Almost a perfect solution for servicemanagement.

Teamleader Servicedesk

The contacts with the Gomocha team when requesting new features and adaption are very pleasant and professional.

Hoofd Bedrijfsbureau

Missing a customer portal that matches our services.

Operations manager

Standard a lot of functions and field service supported with several apps, easy adjusting the questionnaire and planning views.

For me as planner it's ok in use, for the guys on the road with the mobile version, updates are bad, constant errors.

I like it that your contacts try to assist you.

Due to it's highly configurable nature, it's sometimes also gets you lost in the options. You really need to think through what you need to see and what rules you need to apply.

IT Advisor

The application is highly configurable, configurations are quick and easy to deploy.

ERP specialist

Scheduling Agenda and easy to interface configuration.

FieldBuddy

It works great but sometimes contains bugs

Hi Mahesh, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you! 

A good alternative to the big ones

Hi Allan, Thank you for your review! We're glad you like using FMP360 and FSP. We encourage you to reach out to your Customer Success Specialist with any new innovations, in order to get the most out of your Gomocha experience!

Gomocha still needs a lot of work

Hi Henk, We are sorry to hear that you were not satisfied with Gomocha. We strive to provide the best quality FSM solution to our customers, and we apologize for any inconvenience that you may have experienced. Thank you for your time, and we hope that your experience turns around.  

It works when it works

Hi Arjan, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you! 

Have the feeling that we are perceived as difficult. Takes a long time to resolve incidents. Time paths are rarely issued.

Unstable

Hi Peter, We're sorry to hear you aren't having a good experience with Gomocha. I've relayed the issue to the appropriate department, and our team is working on a solution. We work hard to make sure our customers love our product, so thank you for bringing this situation to light.  

We use it on daily base and the service team is happy of features that makes their field life easier.

Great Tool ,supports our service needs perfectly!

Hi Boris, Thank you for taking the time to write a glowing review! Your feedback and comments are greatly appreciated. Thanks for all your continued support of Gomocha! 

Overall great for scheduling and

Hi Rowin, Thank you for your positive review! We're glad you like using the checklists and assigning tasks to colleagues. We encourage you to reach out to your Onboarding Specialist with any questions, in order to get the most out of your Gomocha experience! 

FMP360 helps the technicians to locate the valves that need to be serviced, perform the right maintenance, and provide feedback on the maintenance performed to the supervisors/work preparers.

Great platform to configure specific maintenance apps

Not happy, also don't hear good feedback from the technicians. But since this is a business decission we have no choice.

A Review

Bjorn, we are sorry to hear that you aren't happy with our platform.  We strive to fix bugs in a timely manner.  We will take your feedback into consideration and work on ways to shorten the fix cycle times as well as ensuring new releases continue to strengthen your way of working, and not having you take a step backwards.

Terrible updates

FMP360 Review

Joy, Thank you for your feedback. We will take our map functionalities to be improved into consideration and work on better ways to be able to assign orders on the map. 

A lot of knowledge on the system and friendly support.

Easy to use filed service application

Martin,
Thank you for your review, we appreciate your feedback. We hope to continue improving our platform in order to be able to provide your team with the best service and functionality. 

My Review

Alfio,
Thank you for your review, we appreciate your feedback and will continue to work on our operations system to eliminate redundancy patterns. 

A clear & efficient web-application easy to design conform company process.

Dutch Review FMP360

Manhal,
Thank you for your review, we appreciate your feedback. 

Coming from other software in the previous years, there was a learning curve but the adaption to this platform was very smooth in the end. The contacts with the Gomocha team when requesting new features and adaption are very pleasant and professional

A highly configurable piece of software

Armand, Thank you for your lovely review and feedback. We are so glad to hear that you appreciate our highly configurable platform. We will continue to work on improvements for better functionality with configurability and planning boards.

Overall view

Have used a few other service management systems, Gomocha is prety straight forward, although there are still a lot of features we don't use at the moment.

Almost a perfect solution for servicemanagement

Ivan, 
Thank you for your review! We appreciate your feedback. 

FMP360 and Wilchem

Willem, thank you for your feedback.  We have heard the need for a faster Gantt chart and have made some significant performance improvements in that area.  Our team will reach out to you shortly to show you the latest improvements.

FMP360 has helped us to fully digitize our field service process.  It has reduced the administration for technicians and helped us to improve our planning and increasing the number of visits per day. The company is listening to their customers and is very service minded, quickly solving the critical issues when they are reported.

Best value for money

Dear Valued Customer,

Thank you for your review and for taking the time to share your feedback with Gomocha. 

One of our main priorities is customer support and service and we are ecstatic that we met that mark! Your opinion is very important to us and we have shared your feedback with appropriate team members and we look forward to continuing to grow our partnership together.

Gomocha is gebruiksvriendelijk. Support is ondermaats

Gomocha is user-friendly. Support is substandard

Hi Johan, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you! 

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20 reviews