FSI CMMS Reviews

FSI's software is easy to navigate and use. It's not overly complicated but gives you all the necessary features you would need in a CMMS.

The reporting module has to be my least favorite. The reports are pre-configured and there are hundreds of them making it difficult to find the one you need.

Thank you very much for your review Dennis; we're happy to hear that you're enjoying using our CMMS. We'd love to set up some time to go over our reporting modules and make sure that you see what you need. Please feel free to email us at support@fsiservices.com. Someone from our team will be ready to answer any specific questions you might have or walk through the reports you need. Thanks again.

Building this software was a blast and allowed us to tailor the software to our needs.

We need better Accounting features and a better Project Management module.

Hi Chuck - thanks for your review of CMS. Customization and working with various user needs are important to our team, so we're happy to hear that's an area that's stood out for you. Our goal is to provide excellent customer support, so please continue to contact us via email or phone - we'll do everything we can to find a solution.

The product is easy to use but can improve of functionality

Product is slow. Have to run in separate browsers for workflow. Slow turn around on build requests. No history of large moves. Developers need more input from end users

Thank you so much for your honest feedback, Keilon. As you know, FSI is continuously updating our suite of products based on customer input and releasing them on a monthly basis. Our team will discuss these issues on our next weekly call with you and your team.

Outside of just the work order management module, I think CMS rounding and CMS view are great. There's a lot of opportunity for other departments to use it as well, not just engineering. We use CMS rounding for environments of care rounding right now. I know our behavioral health department has also used CMS rounding, they worked directly with FSI’s team to build what they needed.

It would be great if there was a way to easily transfer requests to our facilities design and construction office, who uses a different system to manage work and projects. Not so much a con but possibly an opportunity for a future integration.

In my opinion, FSI CMMS is a key tool for all healthcare departments and any entity that needs to track their asset maintenance and work done in their facilities on consistent schedules for compliance, leveraged decision making and success from becoming more efficient as a whole.

I think the cms tech could become more user friendly in the way of simplifying the language for on the floor techs and even offering some of the wording in other languages would be great.

Thanks Justine - customers like you that grow along with us are what sets us apart from other CMMS platforms. We're happy to hear CMS is a key tool for your teams, and we've noted your recommendation around simplified and alternative languages.

One of the many terrific features of FSI’s CMS platform is it’s functionality in maintaining and tracking your companies assets. From tracking life expectancy to replacement costs and everything in between, there’s really no excuse why a company shouldn’t be prepared to replace that 20 year old piece of equipment when the time comes.

It’s difficult to come up with a con for this product given the amount of pros that it has. If I had to choose something, I would say the volume of capabilities this software has can be intimidating for new users until they spend time in it.

Paul, thanks for your review! It's constructive feedback to know there can be a learning curve for new users, and we're working on different ways to help first-timers get acclimated quickly with the platform. Thanks for being an FSI partner.

Short learning curve for users. Personal involvement with FSI staff.

We have no unresolved issues

Hi Robert, thanks for taking the time to submit a review. We're happy to hear that both our product and our people are serving you well!

The product is easy to use and therefore easy to train new hires. It maintains our equipment and helps us stay compliant by keeping us organized with schedules and inventory. I like that they are always open to improvements and staying on top of technology.

No cons that I can think of at this time

Thank you very much Amanda, we appreciate your feedback. We're glad to hear that you enjoy using FSI's CMMS. As you know, you can always reach out to us directly if there's anything we can do to help.

Ease of use and great record keeping. Customer service records and PM by trade reports

24 hrs to generate a PM. Loss of existing asset number in last update

Thanks Brett for the feedback! We're happy to hear the product has been easy to use and you're finding our Support and report functionality helpful. As far as PM generation, reach out directly if you're still having issues so we can work towards a solution.

We also us the system for charge backs. it makes it ease to track the Charges

Our Inventory Module is not set up for use

I’m a huge fan of FSI. Their customer service is beyond anything I’ve ever experienced, especially from software companies. Outstanding continued support is one of their strongest points, and their staff members are focused on helping hospitals make these tricky transitions. When I have a question, I know exactly who to contact. FSI’s CMMS allows for incredibly accurate, actionable reporting. Leadership...

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Honestly not much I've found not to like. We've been customers since Fall 2012 and there has been constant development and improvement to the entire package with continued growth of features.

We're very happy to hear this, Jim. Thank you very much for being a loyal customer. We're grateful for the relationships we've been able to build with you and UPMC. Thank you for taking the time to leave this review.

They set the bar and continue to raise it. Ease of use. We would be lost without it.

Lack of reports initially, but this has improved.

Thank you for leaving this review, Robert; we really appreciate it. We're also glad to hear that we were able to work through any reporting needs you had. Please feel free to reach out if you need anything.

We implemented this software across 135 hospitals and continue to do so. The product enables our organization to standardize customized preventive maintenance and planned event procedures and schedules which can be updated companywide as needed in real time. Support staff at FSI are readily available and always willing to customize software and generate custom reports as requested.

On occasion, more granular reporting on individual hospitals within the system was sometimes difficult to obtain.

It can be used effectively in all aspect of Support Services. It’s flexible and intuitive.

It can be complex and overwhelming. I wish there were info bubbles over the different different pieces.

Rusty, we appreciate your feedback. We are working on ways to include in-app communications to help customers easily navigate CMS. Thanks for your continued partnership!

I am still learning on how to work with the software. I know that I am not utilizing it to it's full potential.

Some features are not as intuitive as I would like but I am learning more as I work with the program.

Web based system is great to access from anywhere.

Sometimes things appear to go missing and we're not sure why. We think something works one way but it doesn't and then it doesn't make sense.

It has gotten more and more intuitive to use over the years.

The downtimes with the parent server can lead to loss of time.

It’ very easy to use and to teach new user’s to use this product. Customer support is very good.

When you down load a report to excel you have to click to many buttons

Easy to use and capable to expands into other fields.

So far, I have found no issues in this system compared to our prior software program.

One stop access to various options. New option added CMS Rounding

Rounding reports are cumbersome and not giving me info looking for

Once I learned to navigate system it is very efficient

Navigation was difficult if not familiar with software

I like being able to add a picture to the finding and being able to generate some work orders right from the round.

I don't like the lack of control over an individual site. Not being able to add or remove people from department contact lists and not being able to to pick the correct person to send a finding to. As an example, a department director is not going to clean a ceiling vent or sprinkler head . The last program we used referenced the Joint Commission chapter and element of performance for each finding.

I love the ease of use and the gear towards healthcare.

Just the initial understanding of how to be an admin in the beginning was challenging.

We're so happy to hear about your positive experience John. Please feel free to reach out to us if there's ever anything we can do to help. Thank you for your review.

We appreciate work order history and the ability to schedule our work

The least liked component is the need to customize reports

Dashboards, data analytics, regulatory compliance

It takes time to get enhancements, however, we do want them done correctly.