FSI CMMS Reviews - Pros & Cons, Ratings & more

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FSI CMMS is a comprehensive suite of cloud-based maintenance management tools

FSI CMMS

Android

Web-based

Windows

iPad

iPhone

Project Manager

Ve worked with FSI CMMS being implemented at a few clients from conception to rollout and the staff has been great and seeing the evolution of the program has been amazing.

Facilities System Analyst

Outstanding continued support is one of their strongest points, and their staff members are focused on helping hospitals make these tricky transitions.

Admin Dispatcher

They have a great team that is very supportive. There is no Question they can not answer.

Facilities Systems Analyst

One of the many terrific features of FSI’s CMS platform is it’s functionality in maintaining and tracking your companies assets.

Engineering Assistant 

The downtimes with the parent server can lead to loss of time.

Project Assistant

Sometimes things appear to go missing and we're not sure why. We think something works one way but it doesn't and then it doesn't make sense.

CMMS Coordinator 

The common problem doesn’t let us assign techs in that settings.

Facilities Project Manager

We use CMS rounding for environments of care rounding right now. I know our behavioral health department has also used CMS rounding, they worked directly with FSI’s team to build what they needed.

Regional Director of Facilities Management, Northeast

On occasion, more granular reporting on individual hospitals within the system was sometimes difficult to obtain.

Facilities Engineering Operations Manager 

Whatever we need to find, it’s there. We’ve been growing by leaps and bounds, acquiring real estate, leasing buildings, building buildings, buying buildings.

WebTMA

My overall experience with FSI CMMS over the last three years has been an explosive learning opportunity.  I continue to explore many learning resources, i.e., Neighborhood, Webinars, etc. so that Lincoln Property Company can continue to provide excellent service and invaluable trust with our client.

2024 FSI User Conference ~ FANTASTIC

So far my use has been fine but as listed I am new the the system 

Conference 

I’ve worked with FSI CMMS being implemented at a few clients from conception to rollout and the staff has been great and seeing the evolution of the program has been amazing. 

FSI CMMS Making Facilities Management Feasible

Great system for preventive maintenance and record keeping

FSI Review

Thanks Brett for the feedback! We're happy to hear the product has been easy to use and you're finding our Support and report functionality helpful. As far as PM generation, reach out directly if you're still having issues so we can work towards a solution.

FSI is the right choice when picking a custom maintenance software pckage

Paul, thanks for your review! It's constructive feedback to know there can be a learning curve for new users, and we're working on different ways to help first-timers get acclimated quickly with the platform. Thanks for being an FSI partner.

CMS feedback

CMS Review 

Great global maintenance management software

Rusty, we appreciate your feedback. We are working on ways to include in-app communications to help customers easily navigate CMS. Thanks for your continued partnership!

Ease of access

Great product and people

Hi Robert, thanks for taking the time to submit a review. We're happy to hear that both our product and our people are serving you well!

I am helping to build out the locations and log assets for our clinics (over 20) and this program is so intuitive and customizable. The support team is quick to answer my concerns and confusion and questions and [SENSITIVE CONTENT] is great to respond with answers and resources and I appreciate this company and value their business and experience and hope to keep growing with them. 

FSI CMMS is a key component for my healthcare department

Thanks Justine - customers like you that grow along with us are what sets us apart from other CMMS platforms. We're happy to hear CMS is a key tool for your teams, and we've noted your recommendation around simplified and alternative languages.

CMS review

FSI CMS Review 

New(ish) User’s Experience 

Nice program a lot of capabilities 

Great product, but Customer Service can be spotty. You need to document any problems down to the most minute detail depending on the issue.

Great Customization

Hi Chuck - thanks for your review of CMS. Customization and working with various user needs are important to our team, so we're happy to hear that's an area that's stood out for you. Our goal is to provide excellent customer support, so please continue to contact us via email or phone  - we'll do everything we can to find a solution.

FSI’s CMS is the BEST CMMS  software out there!!

FSI's product is one of the easiest software's I've used.  

Best CMMS Software I've Used

Thank you very much for your review Dennis; we're happy to hear that you're enjoying using our CMMS.

We'd love to set up some time to go over our reporting modules and make sure that you see what you need. Please feel free to email us at support@fsiservices.com. Someone from our team will be ready to answer any specific questions you might have or walk through the reports you need. Thanks again.

Easy use for Asset management 

Thank you very much Amanda, we appreciate your feedback. We're glad to hear that you enjoy using FSI's CMMS. As you know, you can always reach out to us directly if there's anything we can do to help.

We use the software as a compliance management tool as well as for maintenance management purposes.

Invaluable for regulatory compliance management

Review

Thank you so much for your honest feedback, Keilon. As you know, FSI is continuously updating our suite of products based on customer input and releasing them on a monthly basis. Our team will discuss these issues on our next weekly call with you and your team.

This has kept our team on track and is a one stop system for us. It's our home base for all our work. 

Web based system is easy

FSI brings a lot of best practices into your maintenance program, and that's really what we used. Their partnership with Enstoa and standardization of the CMMS helped us make sure that we were all on the same track. Before we had  FSI, we were only able to account for 30 percent of work. Now, we're able to charge 80 percent to work orders, which is huge. 

For some of our hospital locations, FSI sent staff to perform asset collection and asset tagging. Then, Enstoa helped extract, standardize and migrate our historical CMMS data from our old systems. They also worked with our teams focusing on regulatory, change management, and work order management to identify high-level designs for each workflow. 

Best in Class

FSI is really our Google. Whatever we need to find, it’s there. We’ve been growing by leaps and bounds, acquiring real estate, leasing buildings, building buildings, buying buildings. To keep a repository of all that pertinent facility and equipment information, it’d be impossible without a system like this. 

The FSI team aren’t pre-programmed sales guys like with all the other presentations. They knew exactly what they were doing. Their experience was a big help, because when we got stuck on looking at what’s an easy way to fix this, what makes the most sense, those guys collaborated with us a lot during implementation. It was a night-and-day change from what we had.
 
What I really liked about FSI was they're pretty transparent. When we met with them, there were several software functions that they didn’t really have built yet, and they teamed up with us and built a purchasing function, a project function, materials management function. It was encouraging to see that they were still scaled to that level where they would help us out, and whatever package we needed, they committed to getting it done. 

FSI has really changed our whole operation. They’ve made our lives a lot easier with what they produce. And they keep innovating. It never stops. If a health care system is considering FSI, I’d be in 100%.


CMMS Game Changer

Thank you for leaving this review, Robert; we really appreciate it. We're also glad to hear that we were able to work through any reporting needs you had. Please feel free to reach out if you need anything.

The product is outstanding and easy to work with for users.  The people behind the product are exceptional, and make each customer feel important.  You will want to be part of the FSI family.

Continued development and customer service focused

We're very happy to hear this, Jim. Thank you very much for being a loyal customer. We're grateful for the relationships we've been able to build with you and UPMC. Thank you for taking the time to leave this review.

FSI CMMS Reviews

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