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Genbook vs ClinicSense Comparison

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Overview

Category Leaders

Genbook is a smart and simple all-in-one online scheduling solution that helps small business entrepreneurs in hair, beauty...

Category Leaders

ClinicSense is a massage therapy solution designed to help massage businesses manage appointment scheduling, email reminders,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

277

5

4

3

2

1

208

57

5

2

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.8

271

5

4

3

2

1

222

44

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Amazing for social proof and I had good feedback from patients that Genbook was easy to use.
The software is perfectly made and really friendly to use. My Best investment of the Year 2020.
The ease of booking clients and having them great email and or text confirmation and reminders are great.

Pros

I like the ease of use, the reminders are great and the system of communications is very good too. My clients are well informed about their appointments and invoices.
I love everything about this software. I am not the greatest when it comes to computers and Clinic sense was super easy and user friendly.
I was particularly impressed with how quickly and seamlessly the team made important updates to help us integrate new Covid-19 protocols and procedures.

Cons

I frequently have trouble with the app on my mobile device, and this frustrates me.
The only thing that has ever angered me is when Genbook was doing promotions and a prior client got an appt for 1/2 the price and then stripe took a ridiculously large percentage of that.
The inability for the address to be assisted by Google when setting an appointment.

Cons

Some clients are missing the text reminders I pay for and therefore miss visits which is costly. The operators of the system do try to fix glitches expediently.
The mobile app is not the easiest to use and I’ve had a few issues with clients emails not working.
This may sound petty, but the invoices you get out of the system look like they were designed by a frustrated teenager. They don't look professional at all, which is a shame.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features62
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Scheduling
  • For Barbershops
  • For Salons and Spas
  • Gift Card Management
  • In-Person Payments
  • Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Management
  • Promotions Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Social Media Integration
  • Task Scheduling
  • Third Party Integrations
  • Transaction History
  • Wait List Management
  • Website Integration
  • Total features50
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Calendar
  • Event Scheduling
  • For Barbershops
  • For Salons and Spas
  • Gift Card Management
  • In-Person Payments
  • Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Management
  • Promotions Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Social Media Integration
  • Task Scheduling
  • Third Party Integrations
  • Transaction History
  • Wait List Management
  • Website Integration

Integrations

  • Total integrations14
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier