Genbook Features

Genbook

The smart and simple all-in-one online scheduling solution

4.67/5 (271 reviews)

Competitor Feature Comparison

Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Booking Notes
CRM
Calendar Management
Calendar Sync
Class Scheduling
Client Database
Client Management
Client Portal
Client Profiles
Confirmation/Reminders
Contact Database
Credit Card Management
Credit Card Processing
Customer Activity Tracking
Customer Database
Customer History
Customer Mobile App
Customizable Branding
Customizable Fields
Customizable Questions
Customizable Templates
Data Import/Export
Data Visualization
Discount Management
Distribution Management
Electronic Payments
Email Distribution
Email Invitations & Reminders
Email Management
Email Marketing
Employee Management
Employee Scheduling
Event Calendar
Event Scheduling
For Salons and Spas
Gift Card Management
Group Scheduling
Instructor Management
Inventory Management
Invoice Management
Mobile Access
Mobile Alerts
Monitoring
Multi-Location
Multiple User Accounts
Online Booking
Online Payments
Partial Payments
Performance Metrics
Point of Sale (POS)
Progress Tracking
Promotions Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Revenue Management
Room Booking
Scheduling
Secure Login
Social Media Integration
Subscription Management
Task Scheduling
Team Calendars
Template Management
Wait List Management
Website Integration
iCalendar Support
Learn moreCompare App
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Booking Notes
CRM
Calendar Management
Calendar Sync
Class Scheduling
Client Database
Client Management
Client Portal
Client Profiles
Confirmation/Reminders
Contact Database
Credit Card Management
Credit Card Processing
Customer Activity Tracking
Customer Database
Customer History
Customer Mobile App
Customizable Branding
Customizable Fields
Customizable Questions
Customizable Templates
Data Import/Export
Data Visualization
Discount Management
Distribution Management
Electronic Payments
Email Distribution
Email Invitations & Reminders
Email Management
Email Marketing
Employee Management
Employee Scheduling
Event Calendar
Event Scheduling
For Salons and Spas
Gift Card Management
Group Scheduling
Instructor Management
Inventory Management
Invoice Management
Mobile Access
Mobile Alerts
Monitoring
Multi-Location
Multiple User Accounts
Online Booking
Online Payments
Partial Payments
Performance Metrics
Point of Sale (POS)
Progress Tracking
Promotions Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Revenue Management
Room Booking
Scheduling
Secure Login
Social Media Integration
Subscription Management
Task Scheduling
Team Calendars
Template Management
Wait List Management
Website Integration
iCalendar Support
Learn moreCompare App
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Booking Notes
CRM
Calendar Management
Calendar Sync
Class Scheduling
Client Database
Client Management
Client Portal
Client Profiles
Confirmation/Reminders
Contact Database
Credit Card Management
Credit Card Processing
Customer Activity Tracking
Customer Database
Customer History
Customer Mobile App
Customizable Branding
Customizable Fields
Customizable Questions
Customizable Templates
Data Import/Export
Data Visualization
Discount Management
Distribution Management
Electronic Payments
Email Distribution
Email Invitations & Reminders
Email Management
Email Marketing
Employee Management
Employee Scheduling
Event Calendar
Event Scheduling
For Salons and Spas
Gift Card Management
Group Scheduling
Instructor Management
Inventory Management
Invoice Management
Mobile Access
Mobile Alerts
Monitoring
Multi-Location
Multiple User Accounts
Online Booking
Online Payments
Partial Payments
Performance Metrics
Point of Sale (POS)
Progress Tracking
Promotions Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Revenue Management
Room Booking
Scheduling
Secure Login
Social Media Integration
Subscription Management
Task Scheduling
Team Calendars
Template Management
Wait List Management
Website Integration
iCalendar Support
Learn moreCompare App

Mobile apps

iOS App


2,609 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


654 reviews

Genbook Feature Reviews

25 reviewers had the following to say about Genbook's features:

Katrina B.

Excellent Booking Software

2019-12-04

Time management has been the number one thing that Genbook has really fixed for our business, but the analytical and customer list is so nice to have.

Pros

Genbook has been an amazing time and money saver in our business.

Cons

The occasional down time is real hard, but they have been quick to email with times and apologize.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Katrina,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Vijay A.

Good SAAS software for large organisations

2019-07-19

Scheduling, Marketing, Customer Experience, Staff Organization, Resource Planning, Inventory Management

Pros

very organised and each feature is quite deep for support large organisations.

Cons

Pricing is not suitable for smaller organization

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Vijay,

Thank you for your review - we really appreciate your feedback!

Did you know over 70% of our customers are owner operators with less than 2 employees? Most are solo operators, so if you would like to try us again, we would love to have you back on board!

Many thanks again,
The Genbook Team

Read more
Lachlan C.

Good for basic use

2019-12-10

It's a good, very basic booking software for smaller businesses.

Pros

Ease of use. Easy for clients to navigate and book.

Cons

No new client report or way to track if new clients are booking and rebooking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Lachlan,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Allison B.

Genbook Makes My Life So Much Easier.

2019-12-09

That frees up my time to actually work on clients.

Pros

I also love that Genbook’s tracks client reviews.

Cons

Sometimes interface as an admin for various mobile devices is challenging

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Allison,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Anonymous
(Arts and Crafts company, myself only employees)

Easy to book!

2019-04-29

I’ve used this software a lot with caribou’s businesses. I feel very confident with using it.

Pros

I like how easy it to book with this software and the search option is great when I don’t have the direct link.

Cons

I haven’t found any issues with software so far to report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi there,

Thanks for your wonderful feedback.

We're glad to know that you find the search and booking process easy, and that you feel confident with it!

We're here if you need help with anything,
Happy Genbooking!

Read more
Nicole M.

Great Value

2021-03-25

Great product for booking and price.

Pros

The reviews and easy for clients and providers.

Cons

Retail, wish it could track retail inventory

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Nicole,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Nancy C.

Organized bookings and customer contact

2020-08-20

problems solved when customers get email/text reminders of appointments/also love the reviews that are auto-generated

Pros

ease of booking on-line or thru other web-platforms / customers can book or we can easily book at desktop or phone app... has saved my business being able to be mobile/connected even when I'm not standing in my brick and mortar.

Cons

Also on the mobile app, would love a few tweaks there to be able to book easier/search customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Nancy,

Wow! This review means so much to us - thank you!

We appreciate you sharing your opinion and I have shared this feedback with Chris and the team in product.

We'll give you a call in a few days to learn more about the tweaks you'd like to see in the app.

Warmly,
Cass on behalf of Genbook

Read more
Steven R.

Best scheduling software around!

2019-01-04

Pros

Reviews with google integration also make reputation management a snap.

Cons

There was a bit of a price jump recently, but this service pays for itself.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa P.

Good Product for Scheduling

2019-09-27

I really like the service for basic scheduling and ease of use

Pros

It was so simple to schedule clients with this software and make quick changes in real time right on the main screen.

Cons

There aren't really any cons, only that we wished to integrate our marketing software with our scheduling software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Thanks so much for your review of Genbook, Melissa!

We really appreciate the feedback.

Good news: we don't actually charge a monthly fee for payments! Would you like us to give you a call so we can walk you through that?

Cheers,
The Genbook Team

Read more
Elizabeth S.

Excellent scheduling software for growing multi-practice wellness center

2018-08-15

Pros

The analytics feature is extremely useful for generating real-time business data.

Cons

The "lightning bolt" instant-booking discount feature is great to generate bookings but I wish it could be limited to certain therapists instead of applied to the whole practice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Priscilla S.

This groomer loves genbook

2019-12-09

I spend alot less time on the phone which gives me more time to concentrate on my clients.

Pros

Ease of use both for myself and my clients. I like the ability to customize it easily for my business needs.

Cons

Some of the customizing options are not accessibly via the mobile app. The new waitlist feature does not notify me when a client puts themselves on the waitlist.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Priscilla,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Maria W.

My 24/7 receptionist!

2019-12-03

Genbook was a real game changer for me as a solo practitioner massage therapist.

Pros

Straightforward fill in the blank fields, dependable, and I love the Google integration.

Cons

Right now the feature is all or nothing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Maria,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests!

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Christina L.

Genbook your my office hero!

2019-12-09

Pros

It was great to have clients access a scheduling software that was first easy to navigate and also, google friendly.

Cons

I wish that we as administrators could add a gift certificate to an existing client made by a third party. I know that will come I'm sure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Christina,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Beth F.

Tour Booking

2019-12-12

It has been a huge step in reducing "paperwork" as we track our appointments and tours.

Pros

I like that I can click directly on the calendar date to set the day or time as away quickly if something comes up!

Cons

I would like to be able to access my customer info in a spreadsheet form so that I could print mailing labels if I wanted to mail them about an upcoming registration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Beth,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Sadie K.

Online at any hour

2019-07-17

Very useful tool. A value for the cost.

Pros

Scheduling in real time. Cuts down on phone calls.

Cons

Some technical issues at times. People getting appt reminders for appointments they did not make. Other technical problems with slow service. Blocked or off line times showing as online (has happened only occasionally).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Sadie,

From all of us at Genbook - we just want to thank you so much for taking the time to review us.

We constantly try to minimise any of the unnecessary distractions that limit our customers from achieving their greatest results.

Thank you for choosing Genbook, we really appreciate it!

Warmly,
The Genbook Team

Read more
Allyson V.

first service I tried and was easy to use

2015-01-24

Pros: Very clean, customizeable, user fiendly, helpful staff, clients love it, instant text message alerts cons: mobile version often will not load / work and has very limited options.

Rating breakdown

Ease of use
Source: Capterra
Helpful?   Yes   No
Read more
Barbara V.

Crucial tool

2019-12-13

It saves me so much time as I cant really talk on the phone as I am working so the fact that clients can book online, get reminders and reschedule themselves if needed, has made it much easier on me.

Pros

I can store and access client formulas from that days appointment.

Cons

The ability for clients to book multiple services at the same time wasn't available until recently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Barbara,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Michelle R.

Genbook Keeps Us Up and Running

2019-12-03

I've been using Genbook in my practice for over 10 years. Our clients love and we love it.

Pros

Having an app for both the management and the consumer is wonderful.

Cons

I would like to be able to set different start times for different clinicians (i.e. some start their appointments on the hour, some on the half hour, etc.). Would love to see the addition of SOAP notes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Michelle,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests!

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Carl J.

Easy to use scheduler

2019-12-13

Having many good customer reviews has greatly helped grow my business over the years, and Genbook makes writing a review easy for them.

Pros

Genbook is easy to use on the desktop and mobile versions.

Cons

My customer database can be searched by name, email or phone number, but not by address.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Carl,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Steven V.

Great App

2019-12-09

Genbook is great overall. The customer service is prompt and app works well.

Pros

Always have easy access to appointments and customers info.

Cons

When clients are in different time zones it throws their time off and cause them to be late.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Steven,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Brannigan R.

Genbook software review

2020-09-14

overall Genbook has been great and I really like the software

Pros

I love the new feature that allows me to select specific clients that have been in recently, had recent birthdays, etc.

Cons

There is only one thing I do not like about this software and its sop frustrating! Importing client data!

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Brannigan,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

You'll be pleased to know that Comms will be released before the end of the year which will solve this problem for you.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Gabi G.

Genbook works

2019-10-22

Genbook really serves the providers' needs for online scheduling. Never complaints from clients -and the app is also very user-friendly.

Pros

Nice looking layout, simple and user friendly

Cons

Analytics could stand to be more customizable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea S.

Indispensable for a sole practitioner

2020-06-05

I’ve always gotten great customer support.

Pros

Genbook is an excellent scheduling program for my skin care business. It was easy to implement and maintain.

Cons

Now it’s only on mobile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Andrea,

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more
Nadia C.

Convenience, Easy and good Value

2021-08-03

It was been something so easy I haven't wanted to change companies

Pros

It's so easy to use and access anywhere.

Cons

Not really. Sometimes there are scheduling glitches but rare

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rick S.

A useful alternative to the typical booking software

2019-12-03

No problem Per se

Pros

In the golf space booking software is dominated by two companies. They are cumbersome, limited and use this is not the case here. Genbook is a fresh alternative that allows the end consumer ease of use and intuitive solutions.

Cons

The backend could be easier to navigate especially from a mobile platform

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Genbook


Hi Rick,

Thank you so much for taking the time to leave us this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests!

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Read more