Benchmark ESG | Gensuite Pricing Plan & Cost Guide

Benchmark ESG | Gensuite

Leading ESG software for operational & compliance excellence

4.32/5 (72 reviews)

Benchmark ESG | Gensuite Pricing

Pricing model: Free, One Time License

Free Trial: Available

Contact Gensuite to Schedule a Demo or Request a Free Trial for a full pricing quote.

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Benchmark ESG | Gensuite Pricing Reviews

Pros

  • It is great for tracking incidents, OSHA Logs. The Compliance Calendar and Action Plan are great tools for tracking proactive and reactive action to inspections, incidents and regular requirements.James S.Read the full review
  • Gensuite's ability to analyze information across a large enterprise adds value for my team. Gensuite also has great workflow capacity and wonderful customer service.Martha C.Read the full review
  • Outstanding customer support and bug fixes, the "Help Me" feature provide an excellent and fast communication channel with the technical and administrative teams.Igor A.Read the full review

Cons

  • Product support has been lagging at times when there is a problem.Jason B.Read the full review
  • The user interface is ridiculously complex, and cannot be changed. After four years of use, my employees still complain about how difficult it is to enter information.Mike D.Read the full review
  • No Security gate log to manage emergency evacuations.Jon O.Read the full review
94%
recommended this to a friend or a colleague

10 reviewers had the following to say about Benchmark ESG | Gensuite's pricing:

Jane K.

Gensuite use 'outside of their comfort zone'

Used daily for 2+ years
Reviewed 2019-04-29
Review Source: Capterra

My organization's use of Gensuite created new challenges for Gensuite; Wakefern is a grocery Co-op with multiple Members and information from one group isn't to be shared with the others; various toll gates had to be created to protect the integrity of Members' information and still allow Wakefern access. I'd like to note that my scoring for Features and functionality was not at the highest but doesn't reflect Gensuite itself. It's based on my division's use of Gensuite which isn't solely Compliance, Safety or Environmental driven. We developed our own use if I&M different than most of your users. Support has been great - always available and accommodating.

Pros
I like the software as it can be applied to multiple tasks and across various user groups. All the information an organization needs is available on one platform.

Cons
Most enhancements come at an additional cost for programming; these enhancements add value to Gensuite as a whole and once the enhancements are made, that creates more opportunities for Gensuite to branch out. With that said, I would suggest a rebate to the organization that funded the programming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Brian L.

Paper based to digital process improvement for Injury and Incident/Event Management

Used daily for 2+ years
Reviewed 2021-05-19
Review Source: Capterra

The customer service is outstanding and they will not leave you out in the cold. Brief monthly follow up meetings after implantation are very valuable. This is my second experience launching Gensuite, now with a second employer. This experience was just as pleasant as the first. Looking forward to what the future will bring.

Pros
Implementation of various Gensuite Benchmark Digital modules has allowed the city to move from a paper based operation to digital process delivery. It has also allowed the organization to track its risk metrics in a very effective and efficient manner, as it has not had the ability to do this prior to this system launch.

Cons
The system can be customized, but comes with a price. We subscribed to the ready launch instance, and it works well for our needs. It would be nice to be able to 'customize' drop down fields to populate detail specific to our business operations.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jon O.

Best EHS Software

Used daily for 6-12 months
Reviewed 2019-05-08
Review Source: Capterra

We have increased near miss reporting and employee engagement beyond expectations

Pros
Training tracker and all the apps have added so much value and help the culture shift in the Organization

Cons
No Security gate log to manage emergency evacuations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Diana C.

Strong customer support team. Modules well designed for EHS management processes.

Used daily for 2+ years
Reviewed 2018-03-17
Review Source: Capterra

Pros
The modules we are using are designed with a similar work flows. Email alerts provide current status and reminder of actions. Mobil interface allows users same access when they are remote.

Cons
Costs to add additional modules and cost sharing programs when process improvements are designed and implemented.

Response from Gensuite


Diana, Thank you for the excellent review and complimenting the Gensuite Service Delivery team on our commitment to customer service. I am happy to see that our comprehensive program and product offerings service your EHS needs! Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jason B.

Gensuite electronic management system software

Used daily for 2+ years
Reviewed 2017-11-09
Review Source: Software Advice

Gensuite is not the least expensive option for management system software. They do support the product and have a mind-set for continual improvement. Many different applications available make it likely there is something that will fit your needs.

Pros
Multiple applications available for use with similar design and features for uniformity. Ability to integrate multiple sites and locations. Cloud-based access to information and applications.

Cons
Product support has been lagging at times when there is a problem. Some applications do not have an easy way to find the path to what your are trying to do and can lead to extra time or steps being taken. This is especially true for situations where you may not need to perform the task routinely. Generally there is a lack of ability to customize for unique user preferences in an application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Martha C.

Great management tool to collect & analyze EHS data.

Used daily for 1-2 years
Reviewed 2018-05-02
Review Source: Capterra

A rich and deep enterprise data set for injury and incident data. Systems to track corrective actions, near misses, compliance closures. Ability to enhance organization learning. Automated alerting systems for management staff.

Pros
Gensuite has tremendous flexibility and many features. Gensuite's ability to analyze information across a large enterprise adds value for my team. Gensuite also has great workflow capacity and wonderful customer service.

Cons
Not intuitive for first time users. The flexibility and number of features can have a flip side of increased complexity.

Response from Gensuite


Thanks for the great review, Martha! The team at Gensuite is thrilled you¿re happy with our software solution and passionate customer service! We are honored to have you as our customer and enjoy our partnership. It is our priority to ensure that every customer has a robust, sustainable solution for enterprise engagement and operational excellence. We are excited to have you participate in the 2018 Gensuite conference this week and can¿t wait to share our ideas for how we can continue to make Gensuite intuitive and easy to use for first time users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Max R.

EHS software with really great functionality

Used daily for 2+ years
Reviewed 2018-05-04
Review Source: Capterra

Pros
The Injury & Illness Recordkeeping functionality is really strong and is built around enabling a company to stay OSHA compliant. The other basic safety program and compliance assurance tools have everything necessary to run a basic EHS program digitally. Beyond that, there are many different tools and suites available to totally manage, expand, and improve an EHS program digitally. Our team really likes the ease of retrieving and seeing data and charts for analysis which makes our jobs so much easier.

Cons
Customization of the platform (if needed) can be difficult, slow, time-consuming, and expensive. The permissions and scope model can be difficult for new users and non-EHS professionals to understand and use.

Response from Gensuite


Max, We appreciate you taking the time to share your experience. It made our day here at Gensuite! We strive to offer the best solutions across enterprise risk management and compliance functions that are flexible enough to meet any business need ¿ large or small, anywhere and in any industry. We are excited and always willing to explore new and creative opportunities that simplify and improve the Gensuite user experience. In fact, we will be exploring more Do It Yourself features during the Gensuite conference this week and value your thoughts, input and ideas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Mike D.

Powerful, but inflexible

Reviewed 2017-01-30
Review Source: Capterra

Gensuite has the ability to manage a huge volume of data, and makes it possible to extract and analyze those data. The software is not very user friendly, and many employees who use it infrequently struggle with it. The other downside is that Gensuite was designed for a large company with autonomous facilities, if your company does not fit that model getting custom changes made is difficult, expensive, and still limited.

Pros
Vast capabilities and powerful analytics.

Cons
Not user friendly, not flexible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Rob M.

Overall, Gensuite has proven to be a valuable tool for our company and we utilize it more every day.

Used daily for 1-2 years
Reviewed 2018-04-11
Review Source: Capterra

The comprehensive documenting of fleet data such as Events and Injuries allowing our company to leverage our assets for the benefit of our clients, thereby, maximizing our earnings while minimizing expenditures for the short, mid, and long term.

Pros
I value the ease of use as we have over two hundred (200) users/contacts in our organization utilizing Gensuite on a daily basis. The hierarchy of the software is logical and that allows for users to rapidly improve their knowledge of the system. If you possess even moderate computer skills you can easily utilize the Gensuite software.

Cons
We rolled out Gensuite to our fleet over a year ago and the screens we utilized are being replaced with new "Beta" screens. Would have preferred a better rollout of these new screens.

Response from Gensuite


Thanks for the awesome review, Rob! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We are proud to offer a broad array of solutions across diverse operating profiles that allow us to serve our subscribers compliance and performance excellence needs!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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James E.

Enviropacific's journey to digitisation with Gensuite

Used daily for 1-2 years
Reviewed 2020-05-05
Review Source: Capterra

Our organisation was looking to initiate the transition of our system from the paper based collection of data to a digital solution. We came across Gensuite and knew at once it was the best fit for our business. The simple user interface coupled with a powerful back end means that our users get a system that is easy to use and the business gets a system that provides meaningful data analysis to help improve performance. From initial scoping through to implementation planning and ongoing support has been great, local support backed by global resources means we deal with a small team that understands our business who are supported by a global network of technical specialists able to resolve any issue.

Pros
The modular nature of the platform means the solution can be tailored to suit the business’ needs and this can be expanded over time. It also provides a cost effective step into the digital system space without investing in elements that the business is not yet ready for. The simple user interface, the dedicated App and the ability to configure the platform have provided us with an easy transition to the platform.

Cons
The initial configuration can be overwhelming as the back end of some modules have such an immense capability, whilst this is not inherently a bad thing, it can be daunting at first and can create a need for further development work once the organisations understanding of the application catches up with the capabilities of the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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