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GeoNext vs Astea Alliance Comparison

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Overview

Leading job management software that saves small businesses in trades and services up to 14 hours a week on admin duties....

Astea’s service management and mobile workforce solutions deliver a robust set of automated capabilities intended to streamline...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

(54)

5

4

3

2

1

27

17

2

2

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

3.8

(27)

5

4

3

2

1

4

16

6

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

Being paperless is a great selling point for our customers with real time reporting and easy access to our scheduling it gives the customer comfort in knowing that they can see real time progress.
Invoicing is super easy with the xero integration and it's easy to see a clients entire job history which is a great tool for us.
Really useful tool for our growing cleaning business. Great for organising appointments.

Pros

There are many features we have yet to take advantage of since we implemented. The capability and flexibility is what I like most.
It’s very comprehensive and performs a great deal of background checks in terms of warranty claims takes out a lot of manual work.
They have always been able to help us quickly, and resolve any issues we have had.

Cons

Its buggy and has loads of problems, says it saves when I hasn't, constantly freezing, kicking you out, and the customer service is hopeless and unhelpful.
On site information can be overwritten or falsified because the timer is manually started.
The reason all this became is that GeoOp is starting to have some really bad Bugs.

Cons

The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly.
Customer service was poor, and excuses from Astea were plentiful. It was a painful experience that we devoted a huge amount of resources to with no return on our investment.
Ongoing intermittent issues and Inability to troubleshoot. Only been using Astea for less than a year so still learning capabilities.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features53
  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Contact Database
  • Customer Database
  • Customer Management
  • Customizable Forms
  • Dispatch Management
  • Document Imaging
  • Electronic Signature
  • Employee Database
  • Employee Scheduling
  • Expense Tracking
  • File Storage
  • For HVAC Companies
  • For Locksmiths
  • GPS
  • Hourly Billing
  • Inventory Control
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Job Costing
  • Job Management
  • Job Tracking
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Multi-Location
  • Online Invoicing
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Project Tracking
  • Quotes/Estimates
  • Real Time Reporting
  • Real-time Scheduling
  • Records Management
  • Reporting/Analytics
  • Resource Scheduling
  • Scheduling
  • Service History
  • Time Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Work Order Management
  • Total features3
  • API
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Contact Database
  • Customer Database
  • Customer Management
  • Customizable Forms
  • Dispatch Management
  • Document Imaging
  • Electronic Signature
  • Employee Database
  • Employee Scheduling
  • Expense Tracking
  • File Storage
  • For HVAC Companies
  • For Locksmiths
  • GPS
  • Hourly Billing
  • Inventory Control
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Job Costing
  • Job Management
  • Job Tracking
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Multi-Location
  • Online Invoicing
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Project Tracking
  • Quotes/Estimates
  • Real Time Reporting
  • Real-time Scheduling
  • Records Management
  • Reporting/Analytics
  • Resource Scheduling
  • Scheduling
  • Service History
  • Time Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Work Order Management

Integrations

  • Total integrations9
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations12
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

GeoNext vs. Astea Alliance

See how GeoNext and Astea Alliance stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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10+ YEARS RECOMMENDING SOFTWARE

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