GeoOp Case Study

GeoOp

Field Service Management made easy for Trades and Services.

4.09/5 (46 reviews)

GeoOp use case: Bronie Nicol


Verified Reviewer  
21st of September, 2016
Geoop appraisal

Very handy, easy to use, easy to add information , makes managing our jobs a breeze! We have a staff of 16 electricians, and we used to on a handwritten paper system with job cards, now everything can be done on the staff phones and is easy for them to upload photos, coc's and other information about the job. The Audio feature on the app is great so they don't have to text in the description, plus on the work report we can get exactly what hours they have done this week, for payroll. Has met most of our expectations.

What do you like best?

Customer detail provision, Timesheet report Audio feature

What do you dislike?

Can't upload when not on line (we have signal issues here in wehangarei and nothing can be added if the signal is out) would be great if we could still enter the data on the app itself and it would upload when in signal. Inventory not on app itself only oline. Cant report or print out list of whats billed and whats not, atleast I havent figured out how to do this in reporting

Why did you end up selecting GeoOp over other applications?

You dont have the options above that we tried - Itrade & Fergus Part of the reason we chose Geoop was that it was NZ made, and the price structure was good.

If so, why did you switch?

Once again, the option list doesn't show what we used before, which is a paper based Job book/Job card system. We wanted an up to date Mobile system

What is your main use case with GeoOp?

We use Xero integration, but that option is not there? We use Geeop to manage all our jobs, do quotes and then we send the completed jobs to Xero for invoicing.

Give one example how GeoOp has improved the way your organization functions

We have all our information in one place and don't have mountains of paperwork.

Likelihood to recommend

10/10

Recommendations to others considering GeoOp

I would highly recommend to others and have on various occasions, but use the tutorials and train your team thoroughly on how to so that they enter information in the order you want it to appear, otherwise billing layout looks weird. The only problems we have had is with staff not being trained properly to use all the features.

Time used

2+ years

Frequency of use

Daily

Rating breakdown

Value for money
Ease of use
Features
Customer support