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GoAudits Logo

GoAudits

Auditing and inspections platform for professionals

(3)

GoAudits Reviews

Overall rating

4.7

/5

87

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.18/10

Reviews by rating

Pros and cons

Customer support has been amazing with our dedicated client manager readily available and helpdesk very responsive when (rarely) required.
Brilliant experience so far with the software and most impressive has been the customer service. Extremely helpful staff have responded to our enquiries immediately.
I really liked the ease of use and the ability to create our own audits on an easy to use platform.
The more in-depth you have to be with details, the more the app seems to struggle.
Some of the steps have no option for NO, only zero etc. which not match with criteria.
If you press 'no' for option it lowers the percentage of the report or in some cases wont let you complete until marked'yes.
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87 reviews

Recommended

GB
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Geoff B.

Electrical/Electronic Manufacturing, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simplifies auditing without removing functionality

Reviewed 5 months ago

Mine and my current organisations experience with GoAudits has been very positive since I started using it over 6 years ago and, since introducing it into my current employers system has simplified the compliance, auditing, CAPA management and planning activities involved in business activities along with regulatory compliance and certification requirements.

Pros

creating custom audit forms or checklists, Developing them from initial creation and using them during audits is a straight forwards and intuitive process.Once the report format is chosen, the completion of audits from the stock or custom checklists give clear information for our organisation on how departments, processes and where improvements can be made.

Cons

The process for setting up audit schedules is a bit clunky and when dates have to be changed, the only to change audit dates appears to be deletion and re-entering with the same details except for the new planned date.

Vendor response

Thanks for your 5-star review, Geoff. It has been a pleasure working with you and your team over the past six years, and we are pleased that you find the creation of customized audit checklists valuable. We appreciate your feedback on our auditing software, GoAudits. It is great to hear that the software has simplified compliance, audit processes, CAPA management,and other activities for your organization. Thank you again for your continued partnership and support.

GD
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Gordon D.

Retail, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Gordon B&M

Reviewed 3 years ago

Working with Goaudits has been great the support team have always been a great help with any problems. Goaudits have also listened to our requirements over the time we have been using there system and made many changes to there system for our company needs.

Pros

I found the app on the phone so easy to use and navigate. The desktop software was a little more complicated but after using it for a month and with the help of goaudits support I was taught all I needed to know. The integration to the business was easy.

Cons

Navigating the dashboard and back system was difficult. The reports generated are not in the format or layout I would prefer and find it hard to convert it to what I would like.

Vendor response

Thank you for the honest feedback, we keep improving GoAudits and we hope that you will find our redesigned admin portal is easier to use!

MA
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Monica Angela M.

Food & Beverages, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Some comments

Reviewed a year ago

Good

Pros

Not so expensive easy to use, management of correttive plans and statistics available

Cons

Improvement requests in the past were not easy to have and now we have new persons dedictaed to us in case of needs. We trust also thta the new up will bring improvements.

Vendor response

Dear Monica, thank you for recommending us and pointing out some improvement areas. We're glad to hear that you appreciate your new dedicated account manager, we are looking forward to continue supporting your business. Best wishes from the whole GoAudits team!

AL
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Annie Lee W.

Hospitality, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Know your company needs and understand the application of GoAudits

Reviewed 4 months ago

A good system checklist for supervisors to monitor and check on the operation and performance of associate

Pros

The picture upload makes it easy for users to identify the area of concern without writing any text.

Cons

Changes of text within individual item are not readily picked up by the system so users need "importing" all the time. At times, the revised text affects the "marking" of the specific item e.g. a "n/a" becomes a "no response", resulting in "fail" for the audit.

Vendor response

Hi Annie. Thank you for your review and feedback. It's great to hear how helpful the pictures feature is to you and your team. Regarding the "importing" issue, thank you for bringing it to our attention. Our team is working on it. You can also contact us anytime and the team will gladly guide you through the process.

JW
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Jennifer W.

Mechanical or Industrial Engineering, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Better and Better

Reviewed 8 months ago

Initially, the support wasn't the best but this year it is brilliant. I have sent multiple checklist to them and the turnaround has been no more than 3 days and we have started using them in productionThe support has been brilliant to to help me learn the analytics part of the system which is a massive bonus

Pros

That everything is there in front of you. You are able to trend data and see what is good and badWhen filling in a checklist - any issues then a person can be allocated a task and an email sent to them straight away, this is also held on the system to be questioned by managementTaking pictures of issues - "a picture is worth 1000 words" a lot of our operators can see an issue and have never been able to describe it fully - now they are able to show us what they are seeing

Cons

The reporting - I would like to be able to see different ways of viewing the information - a standard set up doesn't always work for all customers

Vendor response

Hi Jennifer. We are glad to hear that you received fantastic support from our team and that they were very proactive. Thank you for reviewing GoAudits and highlighting some key features such as trend reports, tasks & workflows, and photo upload functionality. Our goal in creating GoAudits was to make it an easy-to-use, comprehensive, and efficient auditing tool. We appreciate your feedback!

KR
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Kasheena R.

Hospitality, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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GoAudits UserX

Reviewed 8 months ago

It's overall good but needs minor improvements listed above

Pros

the centralized source for all of our standards

Cons

I wish that the custom standards would be included in the main reports of the corresponding department instead of a separate custom report I wish i could manage users myself and make custom audits myselfI also wish we could filter by associate in the analytics dashboard

Vendor response

Hi Kasheena. Thank you for your review and feedback. Our team is constantly working to improve the app, and we are grateful to receive your feedback. We are glad you enjoyed the app and found it good overall.

MW
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Malcolm W.

Plastics, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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New world

Reviewed 8 months ago

Really good, excellent back up team for advice

Pros

User friendly, the team can easily see the results and trends

Cons

some of the data needs updating which it is

Vendor response

Hi Malcolm, thank you for your review. We are glad you and your team like our instant reports feature. Having a comprehensive, visual overview of audit performance is indeed very useful. Thank you again for reviewing the GoAudits trends report and app.

SM
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Sarath M.

Hospitality, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent daily tool

Reviewed 10 months ago

Made our daily operation at ease by keeping the standards high.

Pros

User friendly, Accurate reporting,Customizable based on internal requirements, Fast response from GoAudit support team

Cons

Individualized dashboard for Mobile Users will be an added value.

Vendor response

Thanks for the 5-star review, Sarath. Our GoAudits team always goes the extra mile to ensure our customers receive the best support. We're glad we could simplify your daily operations and that you found both the reporting feature and the app user-friendly.

PY
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Peter Y.

Hospitality, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Go Audits

Reviewed 9 months ago

The Team at Go Audits make themselves available to assist with questions and concerns about the platform. They reply quickly, are patient and take time to discuss the platform.

Pros

Go Audits is user-friendly and creates efficiencies needed in our operation. Having recently spent some time with [sensitive content hidden] (our new Account Manager), I am a big fan of the performance, trends and summary tabs. These sections will aid in our effort to achieve our set targets for 2023.

Cons

What did you like least about this software? Not applicable.

Vendor response

Hi Peter. Thank you for your 5-star review. We are happy to hear that you found our smart dashboard extremely useful and that our support team provided exceptional support.

ES
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Emmanuele S.

Hospitality, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy and interactive

Reviewed 6 months ago
Pros

The assistance provided and the reporting

Cons

Nothing wrong with it, as with every program content is key and needs to be fed by the users.

Vendor response

Thank you, Emmanuele, for the review. Glad you found GoAudits software easy to use and interactive.

BR
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Bill R.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Health and Safety Audit Reports at the Touch of a Button

Reviewed 3 years ago

The feature of GoAudits that I appreciate the most is its ease of use and how it can be adapted to suit any working environment, from a Construction Site to a Care Home, to a Hotel. I can only give the GoAudits platform and team my sincere thanks for a product that has not only saved us time, effort and money but is highly rated by my staff and our Clients!

Pros

Audits took time to complete, but also meant that the clients sometimes didn’t receive the completed report until the next working day or even later. We now save time with instant reports & faster turnaround”

Cons

There is nothing You can not like about Go Audits.

Vendor response

Thank you Bill, good to hear GoAudits saves time to you and your customers. Always a pleasure collaborating with you!

OH
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Oliver H.

Environmental Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hygiene & Safety Consultants

Reviewed 3 years ago

This has saved our business countless hours, as we are not typing up an audit once back in the audit. therefore allowing us to complete more audits increasing the turnover of our business.

Pros

Goaudits have helped reduce the paperwork we use and has saved us so much time as we do not need to type up audits in the office, another key feature that has helped us and our clients is the fact it gives us a score, this helps clients see that they are improving and helps them become more motivated to improve. The photos are a great addition as we can edit them which helps clients to see more the information in more detail

Cons

N/A - At present there is nothing that we do not like with GoAudits

Vendor response

Thank you Oliver and Hygiene & Safety Consultants for your continued trust!

SL
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Sam L.

Hospital & Health Care, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product

Reviewed 6 months ago

Positive, great customer and system support

Pros

Ease of use for end users, simple yet effective system

Cons

The importing of setting every time you use a mobile device. Would prefer that this was eliminated

Vendor response

Hi, Sam. Thanks for sharing your review and feedback. We're glad you find our mobile auditing app user-friendly, efficient, and effective. Your feedback is greatly appreciated and we will strive to keep up the excellent work.

BC
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Brian C.

Food & Beverages, 1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Food Safety QA Audits

Reviewed 2 years ago

We recently implemented GoAudits as our primary platform for completing both retail food safety audits at our 70+ cafes as well as for our supplier FSQA audits. Platform was simple, intuitive, easy to implement, and provides a ton of functionality. In addition, the GoAudits Support Team is great and really responsive if you ever have any issues or questions. Highly recommend to anyone who is looking to transition away from manual audit checklists to a fully automated digital auditing platform.

Pros

1) Simple, intuitive audit platform 2) Helpful, friendly support team 3) Very affordable 4) Nice reporting functionality and dashboard.

Cons

Form Builder is a little challenging to use for creating long, extensive checklists. A mass upload feature or faster way to create/edit checklists would be helpful.

Vendor response

Hi Brian, Thanks a lot for your honest feedback. We're indeed working on adding features of mass upload for large checklists. Our Support team is also always available to do the heavy lifting on your behalf! Many thanks for your trust.

AO
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Arti O.

Retail, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Store Audit.

Reviewed a year ago
Pros

1.) It's easy to use 2.) Its user friendly

Cons

1.) It gets stuck on mobile phones at times.

Vendor response

Hi Arti, Many thanks for taking the time to review GoAudits. We are aware of the app slowness on some mobile devices, our Dev team is working on a new version to specifically address this concern. Don't hesitate to get in touch with our Customer Success team anytime!

CJ
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Craig J.

Hospital & Health Care, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brilliant 'Out of The Box' Audit Software

Reviewed 10 months ago

Brilliant experience so far with the software and most impressive has been the customer service. Extremely helpful staff have responded to our enquiries immediately.

Pros

The range of pre-built audit templates that are already available for our sector were very welcome and a good starting point. The form builder is also very easy and intuitive to use. The application works flawlessly on smartphones for our users and they took very little time learning how to use it.

Cons

The pricing is maybe a little high per user but we feel it will justify itself in the long term in the time it has saved us developing a similar system.

Vendor response

Hi Craig. Thank you for your feedback. We're happy to hear that the form builder was intuitive, easy to use, and that the mobile app worked flawlessly for everyone. Our GoAudits support team is glad to have been of assistance.

SR
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Steve R.

Food & Beverages, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software

Reviewed a year ago

Great

Pros

Easy to use and very fast and efficient support team.

Cons

Nothing, the product is good for our business needs.

Vendor response

Hi Steve. Glad you are having a positive experience with GoAudits, especially with our support team. Thank you for your review.

SP
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Sandeep P.

Food Production, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Emdad Review

Reviewed 9 months ago

Experience with Go Audits was nice all the points can be highlighted and we can work on them to get it closed. Overall it is good software.

Pros

Software is user friendly, all the features are included in the software. All the features are included in the software. Software gives us a idea of the things which are pending, needed to follow up close the open findings.

Cons

All the features are good, which are included in the software.

Vendor response

Hi. Thank you for taking the time to review our GoAudits app. We are glad you found it user-friendly and enjoyed our reporting and action plan features as well.

KK
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Kavita K.

Retail, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent

Reviewed a year ago

All over Awesome

Pros

Good with Mobile Access, easy to work on Dashboard, quick reports, Best Customer support

Cons

Camparison is little messy From one Audit to second Audit

Vendor response

Thank you for your review. It's great to hear that our support team is doing an excellent job and you find the dashboards and generating reports easy.

BD
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Biplob D.

Retail, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall experience is very good

Reviewed a year ago

Very good

Pros

We can add remarks with real time photo

Cons

It's better to add pictures options in summary section.

Vendor response

We are happy you had a good experience with GoAudits and have enjoyed the features of the real-time photos. Thank you for your review!

CM
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Cynthia M.

Facilities Services, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ease Audit Inspection

Reviewed 10 months ago

I can say that this GoAudits made our work easier as we can easily access and do inspection in any area on the site without difficulty.

Pros

It's easy to use and all the important points are mentioned in the system. Also, it is documented, and we can keep it for reference.

Cons

There is no any missing points to be added.

Vendor response

Your feedback is greatly appreciated, Cynthia. GoAudits was created to simplify and streamline inspections. We're glad you're finding the app and documentation useful so far and that we're achieving our goal.

LP
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Lee P.

Hospitality, 1,001-5,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Go Audits review

Reviewed 10 months ago

We are ensuring compliance and consistency is maintained throughout our business

Pros

For me as a cluster Ops Manager, The room checks, COM quartely checklist are crucial to be from a compliance perspective. We have recently introduced Service inhibitors which again are of high importance to the needs of our business.

Cons

If i am being honest probably the amount of time it has taken to generate our new reporting platform as this really plays a huge part on how we report and escalate new issues that arise

Vendor response

Hi Lee. Thank you for your review and feedback. Our team is optimizing the time it takes to generate a new report. But we are happy to hear the checklists are helpful for you as an OPS Manager. Having regular and quarterly audits plays, without a doubt, a significant role in maintaining the brand's standards across all hotel locations.

AS
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Abdul S.

Food Production, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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GISCO Camp catering Review

Reviewed 9 months ago

user friendly

Pros

user friendly and all the function easy

Cons

nothing.. all are friendly and easy for user

Vendor response

Thanks for your review, Abdul. It is great that you have found GoAudits software user-friendly and that all the functions work well for you.

AG
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Alan G.

Facilities Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Facilities Usage

Reviewed 9 months ago

8/10. Very useful programme and easy to function on the go with.

Pros

The simplicity of the software and the easy access on the go.

Cons

The labelling of the checklists, maybe a better layout for different divisions would be useful.

Vendor response

Thank you for your feedback, Alan. It is great to hear that you have found GoAudits easy to use, convenient while on the go, and extremely helpful in your auditing process.

SD
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Shubham D.

Retail, 5,001-10,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good app to use

Reviewed a year ago
Pros

Ths software is easy to use and user friendly.

Cons

We have to import the data on a regularly basis

Vendor response

Thank you for taking the time to share your review. We are glad you found the app easy to use and user-friendly. Please reach out to our customer support team if you need help with data import: support@goaudits.com.