Handshake Pricing, Features, Reviews & Comparison of Alternatives

Handshake

The B2B Commerce Platform for Manufacturers & Distributors

4.49/5 (112 reviews)

Handshake overview

What is Handshake?

Founded in 2010, Handshake is the leading sales order management platform for wholesale, providing mobile apps for field sales and B2B eCommerce solutions to brands. Headquartered in New York City, Handshake’s technology enables wholesale brands to offer a modern sales experience, sell more products using customer data, speed up order fulfillment times and eliminate human error from the sales process. Handshake is backed by Emergence Capital, SoftTech VC, MHS Capital, High Peaks Venture Partners, BOLDstart Ventures and Point Nine Capital.
handshake.com

Pricing

Starting from
$39.95/month
Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Dutch, French, German, Italian, Portuguese, Spanish
Handshake screenshot: Handshake: Complete Sales Order ManagementHandshake Powers Eyewear Sales RepsHandshake screenshot: Fast, intuitive order writingHandshake screenshot: A beautiful product catalogHandshake screenshot: A single, powerful website to manage your ordersHandshake Powers Wholesale

Handshake reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.6
  4.6
Tina Scott

Save Time with Handshake

Reviewed 2015-08-10
Review Source: GetApp

We provided our 65 sales reps with iPad back in 2010 and wanted to utilize it to it's full extent with apps that saved the sales reps time and saved us money. Handshake accomplished both of those. Back then- sales reps were handwriting order forms and faxing them to our customer service dept. Then we had 4 people in our home office manually entering those orders! That is so much wasted time on both sides and there was a lot of room for error. With Handshake- our sales reps can easily find the product, show the images to their account, and place the order within a few minutes. Then the order is sent directly into our system- no more manual data entry. Time saved by the sales rep- 1-2 hours each day, which means they could see an extra customer during the day (and make another sale!) or not have to work at night. Time saved by the home office 4-5 hours per day. Now 2 of those 4 people in our home office have been moved to other open positions in the department, saving us money that would have been spent hiring someone new. Overall the experience with Handshake has been exceptional. It's a great product, easy to use and very efficient. We now have over 200 sales reps internationally that have been using Handshake for almost 4 years and they love it!

Pros
Great customer service, very knowledgeable and courteous. They have a great team at Handshake- from the CEO to the Customer Support Specialists. There are no regrets with choosing Handshake for our sales rep ordering tool.

Cons
Just keep doing what you are doing Handshake!

Rating breakdown

Value for money
Ease of use
Customer support

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Theresa Hilleby

Really great wholesale support

Used daily for 2+ years
Reviewed 2020-01-05
Review Source: Capterra

It’s such a great tool for accounts placing orders, seeing their options, even viewing high res images and sizing options. It’s really easy to update with new releases.

Pros
Handshake is a great tool for sales reps to place orders in the field. It also lets you have a direct b2b site for your accounts to place orders any time of the day. Best part: your reps can use it offline! So they can place orders anytime and then sync up when they have service.

Cons
Ever since Shopify obtained handshake, the customer support has gone downhill. They take a while to respond. But when they do, they do help you figure things out. Your best bet is to not have things go wrong.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kerry Pearce

Have not written an order for over 3 years

Reviewed 2015-08-04
Review Source: GetApp

For producing orders quickly and reliably there is no equivalent app for electronic devices. it is slick and easy to use for my sales team. I use it on my iPhone 6 plus as my preferred device for creating orders as the iPad is sometimes not on me so I can run everything from this device including upto date sales reports. If a customer rings I can do the order there and then while on handsfree. I have all there sales history and the sales can be confirmed, emailed to client and in the office within seconds of saying good bye to my client. It does not get any better than this for creating orders.

Pros
Not complicated Can be used on iPhone or iPad Very very quick and we have thousands of skus and each reps produces up to10 orders a day and we have had not a single issue in 3 years Customer history is an invaluable sales tool Customer support the best I've ever experienced considering we are in Australia and there in USA Product matrix or variants

Cons
Not a single Con but Wishlist Able to produce a customer credit easily Customer history sorted there category in addition to the default date taken A user field that can be used to sort and filter customers by a unique run code A 4x2 grid or similar for showing product catalogue as we have to many products for the single item view

Rating breakdown

Value for money
Ease of use
Customer support

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Corine Toren

Great for University Students!

Used weekly for 6-12 months
Reviewed 2019-11-09
Review Source: Capterra

Overall I would say that my experience with Handshake has been very good. I think that Handshake offers a lot of opportunities for students, besides just job opportunities. It also lists campus events and question/answer forums where students can ask about specific jobs or the job hunting process. It also lets you schedule appointments which is great if you are on campus.

Pros
I think that Handshake is really good for University students to use. My University uses it and every student automatically gets an account. Handshake is also good at trying to tailor recommended jobs according to your preferences. It also gives students the opportunity to connect with other students and ask questions about the job hunting process.

Cons
What I least like about this software is that it enables anyone to send you messages like spam and people who are "recruiting" for jobs that have nothing to do with your industry. It is annoying to get an email about someone trying to offer my a job as a teacher when my industry is actually software engineering.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Spencer Beesley

Disappointing partnership

Used daily for 1-2 years
Reviewed 2019-05-09
Review Source: Capterra

This is absolutely the worst company we have partnered with in my 12 years with my business. Their customer service is simply horrible and I'm worried they almost got shut down because they weren't PCI compliant even though they told us they were. They gave us 2 days. Yes, 2 days to find a new CC processor and have it setup. You can only use their specific processors which don't even work with all of their tech. Their processors costs $6000 more than what we were currently paying and Handshake refused to help in that cost. The process we have to do now is different than what was initially presented to us. They switched it mid contract and then refused to refund a prorated amount. It's highway robbery in my mind. Be very cautious of anything you sign with them. Even then they'll just end up changing it mid way through the contract. Absolutely disappointed in a company that would conduct business like that.

Pros
I liked the simplicity of it. It is a very basic system.

Cons
Disappointed in the promises made about the product and the contract put in place. Horrible to pay up front for the year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Handshake pricing

Starting from
$39.95/month
Pricing options
Free trial
Subscription

Handshake features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Customizable Reporting
Data Import/Export
Inventory Tracking
Real Time Reporting

Audit Trail (274 other apps)
Auditing (332 other apps)
Billing & Invoicing (253 other apps)
Compliance Management (325 other apps)
Document Management (247 other apps)
Document Storage (274 other apps)
Inventory Management (349 other apps)
Monitoring (258 other apps)
Real Time Data (314 other apps)
Reporting & Statistics (432 other apps)
Third Party Integration (343 other apps)
Workflow Management (340 other apps)

Additional information for Handshake

Key features of Handshake

  • Fast, intuitive order writing
  • Review, modify and confirm orders online
  • Beautiful product catalog
  • A central place for updating customer and product info
  • Customer history and product preferences, on hand
  • Easy team and territory management
  • Accurate pricing and inventory information
  • Customizable, scheduled order exports (CSV)
  • Customer signature capture
  • Open, transparent API
  • Snap product display photos for merchandising intelligence
  • Pre-built integrations and implementation team
  • Customizable order confirmation emails
  • High-caliber support and training
  • Realtime business reporting
  • Both online AND offline functionality, great for tradeshows
  • Custom branding and app tinting
View All Features

Benefits

- Proven ability to increase average order size, reduce order processing overhead and speed fulfillment times
- Intuitive order writing interface, built based on years of experience in wholesale distribution
- Industry leading, advanced sync technology allows Handshake to switch easily between online and offline environments
- Scalable and stable enough to support large distributed sales teams, with complex product and pricing
- Success with deployments for global brands and small businesses alike