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HarmonyPSA vs Anthill Comparison
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Overview
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically...
Anthill is a customer process management & CRM solution that allows organizations to organize employee and customer interactions...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$65/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
£55/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
It is a pleasure to work with the team at Harmony who provide excellent support and are always open to discuss additional features so the product is getting better every day.
Pros
They provide us with great suggestions and have a wealth of knowledge which is really helpful when first starting out with a CRM system.
Great service and never ending patience to help us integrate and understand the initial roll out. We recommend without reservation.
The system has plenty of great features built in whilst still remaining easy to use which I think is a great plus.
Cons
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
Cons: We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
Cons
We have not had any major issues or found any problem that was not dealt with quickly and easily.
Client specification missing (Although to be added).
This has been adapted many times since we started as we have grown and developed. There would be no hesitation regarding recommending the product regardless of the business activity.
Key features
- Total features155
- ACH Payment Processing
- API
- Absence Management
- Access Control
- Account Reconciliation
- Accounting Integration
- Accounting Management
- Action Item Tracking
- Action Planning
- Activity Dashboard
- Activity Management
- Activity Tracking
- Administrative Reporting
- Agile Software Development
- Alerts / Escalation
- Approval Process Control
- Archiving & Retention
- Asset Management
- Assignment Management
- Attendance Tracking
- Audit Trail
- Auditing
- Auto-Matching
- Auto-Responders
- Automated Billing
- Automated Sales
- Automated Scheduling
- Automatic Lead Distribution
- Automatic Notifications
- Availability Indicator
- Availability Management
- Bank Reconciliation
- Batch Processing
- Benchmarking
- Billable Hours Tracking
- Billing & Invoicing
- Budget Control
- Budgeting
- Bug Tracking
- Built-In Database
- Bulk Send
- Business Analysis
- Business Intelligence
- CRM Integration
- Calendar Management
- Call List Management
- Campaign Analysis
- Campaign Scheduling
- Campaign Segmentation
- Catalog Management
- Client Management
- Client Portal
- Collaboration Tools
- Collaborative Review
- Collaborative Workspace
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact History
- Contact Management
- Contract Management
- Contractor Management
- Cost Estimating
- Cost Tracking
- Cost-to-Completion Tracking
- Custom Charts
- Custom Fields
- Customer Accounts
- Customer Database
- Customer History
- Customer Profiling
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Categories
- Customizable Reporting
- Customizable Templates
- Dashboard Creation
- Data Filtering
- Data Import/Export
- Data Synchronization
- Data Visualization
- Deadline Management
- Drag & Drop Interface
- Email Integration
- Email Templates
- Email Tracking
- Estimating
- Event Triggered Actions
- Expense Claims
- Expense Tracking
- Feedback Automation
- Feedback Collection
- Feedback Management
- File Transfer
- Filtered Views
- Financial Analysis
- Financial Management
- Forecasting
- Gantt Charts
- General Ledger
- Help Desk Integration
- Help Desk Management
- History Tracking
- IT Asset Tracking
- Incident Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Invoice Processing
- Lead Assignment
- Lead Distribution
- Manual Time Entry
- Mobile Integration
- Multi-Channel Marketing
- Multi-Department / Project
- Multiple Projects
- Opportunity Management
- Overtime Tracking
- Performance Management
- Performance Reports
- Pipeline Management
- Pipeline Reports
- Planning Tools
- Prioritizing
- Procurement Management
- Profitability Analysis
- Progress Tracking
- Project Accounting
- Project Budgeting
- Project Estimating
- Project Management
- Project Planning
- Project Templates
- Project Time Tracking
- Projections
- Proposal Generation
- Question Branching
- QuickBooks Integration
- Quote Management
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Reminders
- Reporting & Statistics
- Resource Allocation
- Resource Management
- SLA Management
- SMS Integration
- Sales Forecasting
- Sales Reporting
- Self Service Portal
- Status Reporting
- Subcontractor Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Planning
- Task Tracking
- Third Party Integration
- Time & Expense Tracking
- Time Clock Integration
- Time Off Requests
- Timer
- Timesheets
- Transaction History
- Workflow Management
- Total features22
- ACH Payment Processing
- API
- Absence Management
- Access Control
- Account Reconciliation
- Accounting Integration
- Accounting Management
- Action Item Tracking
- Action Planning
- Activity Dashboard
- Activity Management
- Activity Tracking
- Administrative Reporting
- Agile Software Development
- Alerts / Escalation
- Approval Process Control
- Archiving & Retention
- Asset Management
- Assignment Management
- Attendance Tracking
- Audit Trail
- Auditing
- Auto-Matching
- Auto-Responders
- Automated Billing
- Automated Sales
- Automated Scheduling
- Automatic Lead Distribution
- Automatic Notifications
- Availability Indicator
- Availability Management
- Bank Reconciliation
- Batch Processing
- Benchmarking
- Billable Hours Tracking
- Billing & Invoicing
- Budget Control
- Budgeting
- Bug Tracking
- Built-In Database
- Bulk Send
- Business Analysis
- Business Intelligence
- CRM Integration
- Calendar Management
- Call List Management
- Campaign Analysis
- Campaign Scheduling
- Campaign Segmentation
- Catalog Management
- Client Management
- Client Portal
- Collaboration Tools
- Collaborative Review
- Collaborative Workspace
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact History
- Contact Management
- Contract Management
- Contractor Management
- Cost Estimating
- Cost Tracking
- Cost-to-Completion Tracking
- Custom Charts
- Custom Fields
- Customer Accounts
- Customer Database
- Customer History
- Customer Profiling
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Categories
- Customizable Reporting
- Customizable Templates
- Dashboard Creation
- Data Filtering
- Data Import/Export
- Data Synchronization
- Data Visualization
- Deadline Management
- Drag & Drop Interface
- Email Integration
- Email Templates
- Email Tracking
- Estimating
- Event Triggered Actions
- Expense Claims
- Expense Tracking
- Feedback Automation