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HarmonyPSA vs ServiceTitan Comparison

Overview

HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically...

ServiceTitan is a cloud-based field service management solution designed for electrical, plumbing, HVAC, garage door, chimney,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$65/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(18)

5

4

3

2

1

12

5

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

127

24

3

4

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
It is a pleasure to work with the team at Harmony who provide excellent support and are always open to discuss additional features so the product is getting better every day.

Pros

From their sales staff on down to tech support everyone has been impeccably perfect in the service they have provided. The way they manage our account is fantastic.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.

Cons

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
Cons: We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.

Cons

If you need to contact support, its a 30-60 minute wait. The awkward steps to do "one-off" custom priced invoices is annoying and more difficult than it should be.
It revealed so many areas where we were lacking and that is uncomfortable to find out about your business.
Is this even a question. I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan.
  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features155
  • ACH Payment Processing
  • API
  • Absence Management
  • Access Control
  • Account Reconciliation
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Action Planning
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Agile Software Development
  • Alerts / Escalation
  • Analytics
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Auditing
  • Auto-Matching
  • Auto-Responders
  • Automated Billing
  • Automated Sales
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Backup Management
  • Bank Reconciliation
  • Batch Processing
  • Benchmarking
  • Billable Hours Tracking
  • Billing & Invoicing
  • Budget Control
  • Budgeting
  • Bug Tracking
  • Built-In Database
  • Bulk Send
  • Business Analysis
  • Business Intelligence
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Campaign Analysis
  • Campaign Scheduling
  • Campaign Segmentation
  • Catalog Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Contractor Management
  • Cost Estimating
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Custom Charts
  • Custom Fields
  • Customer Accounts
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dispatch Management
  • Document Storage
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Email Tracking
  • Estimating
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • File Transfer
  • Financial Analysis
  • Financial Management
  • Forecasting
  • GPS Integration
  • Gantt Charts
  • General Ledger
  • Geolocation
  • Help Desk Integration
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Lead Assignment
  • Lead Distribution
  • Location Tracking
  • Manual Time Entry
  • Mobile Integration
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Department / Project
  • Multi-Location
  • Multiple Projects
  • Opportunity Management
  • Overtime Tracking
  • Payroll Integration
  • Payroll Management
  • Performance Reports
  • Planning Tools
  • Prioritizing
  • Pro Forma Invoices
  • Procurement Management
  • Profitability Analysis
  • Progress Tracking
  • Project Accounting
  • Project Budgeting
  • Project Estimating
  • Project Management
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Projections
  • Question Branching
  • QuickBooks Integration
  • Quote Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Resource Allocation
  • Resource Management
  • Revenue Management
  • SLA Management
  • SMS Integration
  • Sales Forecasting
  • Sales Reporting
  • Sales Tracking
  • Scheduled Reporting
  • Self Service Portal
  • Status Reporting
  • Subcontractor Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Time Off Requests
  • Timer
  • Timesheets
  • Web Traffic Reporting
  • Website Integration
  • Workflow Management
  • Total features57
  • ACH Payment Processing
  • API
  • Absence Management
  • Access Control
  • Account Reconciliation
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Action Planning
  • Activity Dashboard
  • Activity Management